Iberostar Waves Quetzal - All Inclusive
457 $US
/nuit
Moyenne pour novembre
Prix pour Iberostar Waves Quetzal - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
457 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Iberostar Waves Quetzal - All Inclusive, les prix par nuit s'élèvent en moyenne à 228 $US pendant le mois le moins cher (mai) et à 865 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 751 $US |
| février | 838 $US |
| mars | 601 $US |
| avril | 383 $US |
| mai | 228 $US |
| juin | 343 $US |
| août | 360 $US |
| novembre | 457 $US |
| décembre | 865 $US |
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nov. · 457 $US
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Le plus cher : décembre (env. 865 $US)
Le moins cher : mai (env. 228 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, un sauna et un centre de fitness.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
De délicieuses spécialités Cuisine japonaise attendent les plus gourmands pour le dîner à Bonsai Restaurant, un restaurant idéal pour une soirée relaxantes en famille ou avec votre moitié. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage (horaires limités) très pratique.Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 7 bars/lounges ou de ses 3 bars en bord de piscine.
Chambres
Les 350 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plat. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon ou un patio. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Se trouvant à Playa del Carmen (Playacar), Iberostar Waves Quetzal - All Inclusive est à moins de 10 minutes en voiture de Terminal maritime Playa del Carmen et de Rue commerçante Quinta Avenida.
À proximité
Piste Cyclable sur Paseo Xaman-Ha(0.2 miles)
Plage de Playacar(0.7 miles)
Parcours de golf de Mahi(0.9 miles)
Ruines Mayas de Playacar(1 miles)
Volière de Xaman Ha(1.4 miles)
Club de golf Playacar(1.6 miles)
Plaza Paraiso(1.7 miles)
Centre commercial Paseo del Carmen(1.7 miles)
Centre Commercial Centro Maya(1.7 miles)
Rue commerçante Quinta Avenida(1.8 miles)
Terminal maritime Playa del Carmen(1.8 miles)
Parc des Fondateurs(1.9 miles)
Portail Maya(1.9 miles)
Plage principale de Playa del Carmen(2 miles)
Chabad Playa del Carmen(2.1 miles)
Aéroport international Cozumel (CZM)(20.8 miles)
Aéroport international de Cancún (CUN)(37.1 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Baby-sitting/Services pour enfants
Courts de tennis
Emplacement
Avenida Xaman Ha Lote Hotelero No. 2
Piste Cyclable sur Paseo Xaman-Ha (0.2 miles)
Plage de Playacar (0.7 miles)
Parcours de golf de Mahi (0.9 miles)
Ruines Mayas de Playacar (1 miles)
Volière de Xaman Ha (1.4 miles)
Club de golf Playacar (1.6 miles)
Options de chambre
7
Suite Junior, en front de mer
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 4
409 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Premium (Promo)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 3
377 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Premium (Tropical View)
Détails de la chambre
2 Lits Doubles Standard
1 Très Grand Lit Double
Couchages 3
377 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Premium (Near Pool)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 3
377 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Suite Junior, en front de mer (Beach Access)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 4
409 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Premium (Near Beach)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 3
377 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Premium
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 3
377 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
6
Suite Junior
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
13
Penthouse, 2 chambres, en front de mer (Suite)
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles Standard
Couchages 4
2282 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
5
Suite Junior, en front de mer (Swim Up)
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles Standard
Couchages 4
409 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Iberostar Waves Quetzal - All Inclusive
8.3
Très bien
Basé sur 1 003 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
38%
Familles
47%
Groupes
11%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
L'Iberostar Waves Quetzal - Tout compris est apprécié pour son cadre luxuriant dans la jungle, avec une faune sauvage qui se promène dans Playacar, une plage et des piscines propres et attrayantes, ainsi qu'un personnel généralement accueillant, créant une atmosphère détendue, idéale pour les familles, qui incite de nombreux clients à revenir.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
L'Iberostar Waves Quetzal - Tout compris est apprécié pour son cadre luxuriant dans la jungle, avec une faune sauvage qui se promène dans Playacar, une plage et des piscines propres et attrayantes, ainsi qu'un personnel généralement accueillant, créant une atmosphère détendue, idéale pour les familles, qui incite de nombreux clients à revenir.
La nourriture est fréquemment décrite comme bonne avec un buffet offrant beaucoup de variété, tandis que les restaurants de spécialités et la qualité des boissons sont plus variables et les réservations peuvent être difficiles à obtenir. Les chambres sont confortables mais souvent vieillottes, avec peu de prises et un éclairage limité, et plusieurs signalent une climatisation faible ou une humidité excessive. Les installations impressionnent, mais le service de boissons à la piscine et à la plage est limité, ce qui entraîne de longues files d'attente au bar ; certains clients signalent également des sollicitations persistantes pour des ventes de type multipropriété et une concurrence pour les transats. Attendez-vous à un séjour riche en nature, décontracté, avec un bon rapport qualité-prix et quelques compromis concernant le service et l'âge des chambres.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines et les espaces de plage sont attrayants et bien entretenus, et certains clients apprécient une piscine réservée aux adultes avec un bar intégré. Cependant, le service de boissons à la piscine/plage est limité, avec de longues files d'attente au bar ; la salle de sport semble petite/occupée, et le spa est loué mais coûte cher.
Avis de voyageur à ce sujet
8
Mohamad
27 mai 2024
·
A séjourné 7 nuits
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
6
Kevin
20 sept. 2025
·
A séjourné 5 nuits
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
6
David
9 juil. 2024
·
A séjourné 4 nuits
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
6
Lisa
27 mai 2023
·
A séjourné 5 nuits
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
10
Christopher Taylor
6 mai 2024
·
A séjourné 4 nuits
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Jill
19 févr. 2023
·
A séjourné 10 nuits
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 juil. 2024
·
A séjourné 4 nuits
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
wahida
7 oct. 2025
·
A séjourné 7 nuits
Spa was wonderful,staff.
Spa was wonderful,staff.
10
Britt-marie
15 juil. 2025
·
A séjourné 5 nuits
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
8
JOSE ALBERTO
2 sept. 2023
·
A séjourné 5 nuits
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients soulignent la propreté des jardins, des piscines et des chambres. D'autres notent des odeurs de moisi, de l'humidité, des parasites ou des problèmes d'entretien qui affectent la propreté perçue.
Avis de voyageur à ce sujet
10
Valerie
24 sept. 2023
·
A séjourné 6 nuits
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
10
Brett Joseph
27 août 2025
·
A séjourné 5 nuits
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
10
Gloria
14 nov. 2025
·
A séjourné 7 nuits
Yes. Everything so clean. The staff are so kind.
Yes. Everything so clean. The staff are so kind.
10
igor
23 oct. 2023
·
A séjourné 3 nuits
Staff is very helpful. Hotel is clean
Staff is very helpful. Hotel is clean
4
Lorena
13 oct. 2024
·
A séjourné 6 nuits
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
8
CHRISTOPHER MORGAN
14 août 2024
·
A séjourné 6 nuits
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
4
Xue
14 mai 2023
·
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
2
Atanas
12 nov. 2025
·
A séjourné 7 nuits
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
10
Cathy
25 avr. 2025
·
A séjourné 6 nuits
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Carmen Anca
21 mars 2023
·
A séjourné 7 nuits
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont confortables et spacieuses pour les familles, mais le décor est démodé avec peu de prises et un éclairage limité. De nombreux avis font état d'une climatisation faible ou irrégulière et de bruits occasionnels près du théâtre, bien que les chambres proches de la plage soient pratiques.
Avis de voyageur à ce sujet
10
Elizabeth
2 juil. 2023
·
A séjourné 7 nuits
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
10
Sujay
30 déc. 2024
·
A séjourné 5 nuits
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
10
Jorge
11 juin 2025
·
A séjourné 5 nuits
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
8
Charly
3 janv. 2025
·
A séjourné 6 nuits
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
6
Lorna Gwynn
6 juil. 2025
·
A séjourné 8 nuits
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
10
Tim
18 juin 2023
·
A séjourné 6 nuits
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
8
Darren
20 avr. 2023
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A séjourné 7 nuits
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
6
Troy
30 mai 2024
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A séjourné 7 nuits
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10
Sergey
6 janv. 2025
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A séjourné 7 nuits
wonderful rooms near the beach.
wonderful rooms near the beach.
10
Amey
26 août 2024
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A séjourné 5 nuits
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical, attentionné et serviable dans tout l'établissement et lors des activités pour enfants. Les points négatifs récurrents incluent les vendeurs de clubs/multipropriétés insistants, l'enregistrement parfois lent et l'attitude parfois inconsistante du personnel du bar.
Avis de voyageur à ce sujet
10
Raul
17 janv. 2024
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A séjourné 7 nuits
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
10
GAGIK
22 avr. 2025
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A séjourné 7 nuits
Excellent property and excellent service. Thank you Iberostar!
Excellent property and excellent service. Thank you Iberostar!
6
Kevin
20 sept. 2025
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A séjourné 5 nuits
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
10
Juan carlos
16 sept. 2024
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A séjourné 4 nuits
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
10
Mario Saul
21 mai 2024
·
A séjourné 7 nuits
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
6
Julio
27 avr. 2024
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A séjourné 8 nuits
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
8
Alex
26 déc. 2024
·
A séjourné 5 nuits
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
10
Lizeth
26 nov. 2025
·
A séjourné 4 nuits
staff was very nice and helpful there food was also very good
staff was very nice and helpful there food was also very good
10
Sara
1 oct. 2024
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A séjourné 7 nuits
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
2
Craig
12 janv. 2023
·
A séjourné 19 358 nuits
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans le quartier sécurisé de Playacar, avec un cadre jungle pittoresque et un accès direct à la plage ; beaucoup apprécient les promenades faciles et en toute sécurité. Playa del Carmen est facilement accessible en taxi et certains bâtiments sont plus éloignés de la plage.
Avis de voyageur à ce sujet
10
Eric
6 août 2023
·
A séjourné 4 nuits
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
10
Sophia
18 mai 2025
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A séjourné 4 nuits
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
10
Jorge
11 juin 2025
·
A séjourné 5 nuits
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
10
Christopher Taylor
6 mai 2024
·
A séjourné 4 nuits
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Alex
26 déc. 2024
·
A séjourné 5 nuits
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
8
Aleksandr
21 déc. 2022
·
A séjourné 19 346 nuits
Easy excess to the beach and restaurants
Easy excess to the beach and restaurants
10
Casey Francine
4 sept. 2023
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A séjourné 7 nuits
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
10
Cammie
5 mars 2025
·
A séjourné 6 nuits
The location is awesome!
The location is awesome!
10
Cathy
25 avr. 2025
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A séjourné 6 nuits
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Amey
26 août 2024
·
A séjourné 5 nuits
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les buffets reçoivent fréquemment des éloges pour leur variété et leur qualité, tandis que les restaurants de spécialités sont inégaux et les réservations peuvent être difficiles. La qualité des boissons est souvent critiquée comme limitée ou diluée, et il y a parfois des plaintes concernant les mouches et la chaleur dans les restaurants en plein air.
Avis de voyageur à ce sujet
10
Justin
30 juil. 2025
·
A séjourné 9 nuits
Food amazing. So family friendly and peaceful. Go. Be happy.
Food amazing. So family friendly and peaceful. Go. Be happy.
8
Mari Anne
3 juin 2024
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A séjourné 6 nuits
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
10
billie
23 mai 2023
·
A séjourné 6 nuits
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
6
David
9 juil. 2024
·
A séjourné 4 nuits
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
2
Denisa
5 déc. 2022
·
A séjourné 19 329 nuits
Never stay at this hotel. They have cheap drinks and same food all week.
Never stay at this hotel. They have cheap drinks and same food all week.
8
Kristen
21 juil. 2024
·
A séjourné 5 nuits
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
10
Elena
28 mai 2024
·
A séjourné 5 nuits
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
8
Jill
19 févr. 2023
·
A séjourné 10 nuits
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 juil. 2024
·
A séjourné 4 nuits
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
Patricia
29 juil. 2025
·
A séjourné 4 nuits
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
NABILA
22 août 2024
·
A séjourné 7 nuits
Super hôtel juste que les chambres ne sont pas nettoyées rapidement et les chambres sont un peu désuètes sinon tout le reste était excellent!
Super hôtel juste que les chambres ne sont pas nettoyées rapidement et les chambres sont un peu désuètes sinon tout le reste était excellent!
10
Salvador
10 juil. 2024
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A séjourné 5 nuits
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10
Petranka
19 mai 2024
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A séjourné 6 nuits
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.
8
Silvia
15 avr. 2024
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A séjourné 3 nuits
Très bon hôtel mais beaucoup trop grand à mon goût. C'est le plus luxueux qu'on a fait de notre séjour mais aussi le plus impersonnel et le moins tranquille. L'hôtel Quetzal et Tucan se partagent les installations. La zone plage/piscine n'est pas des plus agréables en raison de sa grandeur. De plus, il n'y a pas assez de transats. Nous avons beaucoup apprécié la jungle et les nombreux animaux qu'on peut y apercevoir. Quant au buffet, c'est le meilleur qu'on a eu de notre séjour au Mexique.
Très bon hôtel mais beaucoup trop grand à mon goût. C'est le plus luxueux qu'on a fait de notre séjour mais aussi le plus impersonnel et le moins tranquille. L'hôtel Quetzal et Tucan se partagent les installations. La zone plage/piscine n'est pas des plus agréables en raison de sa grandeur. De plus, il n'y a pas assez de transats. Nous avons beaucoup apprécié la jungle et les nombreux animaux qu'on peut y apercevoir. Quant au buffet, c'est le meilleur qu'on a eu de notre séjour au Mexique.
10
olivier
20 janv. 2024
·
A séjourné 7 nuits
Complexe très bien entretenu, nourriture excellente personnel exrra
Complexe très bien entretenu, nourriture excellente personnel exrra
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:00
Avant 12:00
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Prix pour les dates à venir
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Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
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- 2026-12-31: 1288.1894470532227USD
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Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Cet hébergement bénéficie d’un nettoyage par des professionnels
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'entretien de cet hébergement est confié à des professionnels.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Informations sur l'établissement
Numéro d'enregistrement de l'établissement 008-007-000585/2025
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Baby-sitting/Services pour enfants
Courts de tennis
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Spa et centre de bien-être
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Services
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Coffre-fort
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Jardin
Plage (à proximité)
Plongée
Planche à voile
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Station de recharge pour véhicule électrique
Parking Onsite
Connexion Internet
Wi-fi gratuit