Is parking available at the property?

Parking is available on-site, with valet parking offered at a fee of USD 26 per night, which includes in/out privileges.

Is breakfast offered at the hotel?

Breakfast is available, with options for guests booked in breakfast included rate plans receiving breakfast for up to 2 adults sharing a guestroom. Additional guests will incur breakfast fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not provided.

What is the hotel's location in relation to nearby attractions?

The hotel is conveniently located within a 10-minute drive of Hanes Mall and Wake Forest University, just 0.3 miles from Benton Convention Center and 0.5 miles from Frank L. Horton Museum Center.

What are the policies for guests staying with children?

Children are welcome at the property, and the minimum age for children to stay for free is not specified.

Hotel Indigo - Winston-Salem Downtown

Average nightly price at Hotel Indigo - Winston-Salem Downtown by IHG by month, last 12 months (USD)
Month	Average price
January	$151
February	$159
March	$174
April	$213
May	$199
June	$181
July	$157
August	$145
September	$179
October	$229
November	$181
December	$133

What guests think

Across reviews, Hotel Indigo - Winston-Salem Downtown by IHG earns frequent praise for friendly staff, a historic setting, and a central, walkable location near restaurants and venues, with many guests describing clean, comfortable rooms and a lively bar and restaurant.

Multiple reviews note inconsistent housekeeping and maintenance, including dusty or sticky surfaces, broken fixtures, and occasional AC or power issues. Parking and valet can be limited, costly, or unavailable late at night, and several guests found the area a bit rough after dark. Some rooms lack amenities like a mini fridge or TV streaming, and noise from corridors, elevators, or weekend music was reported. Overall, expect a stylish downtown stay with convenient access to dining, balanced by occasional noise, parking challenges, and variable room upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant earn praise, but parking and valet are recurring pain points—limited space, added cost, and service ending around 11 pm; a few noted only some ice machines working and occasional weekend music carrying.

Related guest reviews

10

Katherine

Aug 21, 2025

·

Stayed 3 nights

Small, hip, friendly hotel. Great service, food and vibe in the lobby bar and restaurant. We were coming and going a lot and the valets were on it with a smile every time. Excellent value. We’ll be back!

10

Jon

Oct 4, 2024

·

Stayed 1 night

Easy check in. We self parked at a public garage that was near by, approximately 50 yards away. Valet was typically available but they were tied up. My car cost $12 for overnight parking (versus $26 for valet at the same garage not including tip). The room was clean and the bed was comfortable. There was no refrigerator in the room and the ice machine was on another floor. Our room was typically quiet but doors opening and closing were audible. The staff was friendly. We went to a concert at the Ramkat, Ubered to the concert and walked back. The return walk took about 10 minutes.

10

Toni

Sep 7, 2025

·

Stayed 1 night

Really liked The Indigo Hotel. Really appreciated the valet service. Check in was great. Staff were really nice. Bar tenders were great. The room was nice and beautifully decorated. Enjoyed the nice bedding and toiletries. Would definitely stay here again.

8

Caitlin

Oct 13, 2024

·

Stayed 1 night

Parking was very limited in the area and valet had to use street parking for enough spaces. There was some dust in the corners of the room. The valet link sent to my phone didn't allow me to order my car in the morning so I walked down at 6:05am, but they weren't around. I waited a few minutes and they returned for their regular hours of 6am-11pm. The stay was fine, but I wouldn't choose this hotel again since it wasn't the best overall experience, but maybe common for a downtown Winston-Salem hote.

10

Andrea

Sep 10, 2025

·

Stayed 2 nights

This is an amazing property! I would highly recommend Hotel Indigo when visiting the Winston-Salem area. It is centrally located and in a highly walkable area. If you choose not to valet park your car, there is a very inexpensive garage one block away by the bus station. The staff understand good customer service and were always friendly and helpful. My room was perfect and beautifully decorated. This is now my "go to" hotel when visiting the Winston-Salem area!

8

Tara

Apr 7, 2025

·

Stayed 1 night

The hotel was clean and has a nice bar/restaurant. It’s walkable to several other dining options and breweries. Staff were nice and check-in was easy.

6

Logan

Apr 7, 2024

·

Stayed 1 night

Overall good hotel to stay at. It was a little disappointing to learn that the valet ends at 11pm as I was coming back from a late dinner meeting which meant trying to find street parking. It was also frustrating that my room wasn’t ready when I got there (an hour after check in) and I’m almost certain I was downgraded to a different available room (I’ve stay at the property before and had much better rooms).

4

Danielle

Nov 10, 2024

·

Stayed 3 nights

The property was great , but I am not a fan of their Saturday night dance club which can be heard all the way up to the 4th floor all night until 3am .

8

Jennifer

Mar 31, 2023

·

Stayed 1 night

I was drawn to this hotel because of its style and its location. The style and comfort of the room met my expectations. We didn't spend much time in the town because we had been out for a long day, but the activity was a little lacking when we pulled in around 7 on a Thursday. Parking at the hotel (valet) was $25 and the $15 "breakfast included" upcharge was for a $20 voucher to their restaurant which will cost $30, so just avoid that alltogether. In summary it is a well-appointed hotel at a reasonable cost. It appears to be a very upscale hotel but it's pretty bare bones in terms of service and staffing.

6

Robin

Sep 23, 2023

·

Stayed 1 night

First off, good luck at finding somewhere to park to check in here. It was awful. Next the employee at check in was too rushed and rude. We needed ice and asked another employee where it was available. She suggested the bar, so we went there first. The bartender that evening was "extremely rude"! We did eventually get ice, only available on one floor. The room was extremely clean and the bed was very comfortable! The building is historic and they have tried to save that. Overall, work on staff and parking and it would be worth every penny.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the hotel and rooms very clean, but several reported lapses such as dusty or sticky surfaces, dirty grout, and housekeeping oversights.

Related guest reviews

6

Mary

Oct 25, 2024

·

Stayed 1 night

The floor was sticky and had spilled coffee stuck to the ground. The rug was worn. The curtain did not open because the mechanism was broken and the grout in the bathroom was filthy

10

Catherine

Oct 12, 2025

·

Stayed 2 nights

This is now my very favorite hotel. The hotel was fantastic! If you are a pet lover, then this is your hotel! The staff were incredibly kind. The cleanliness was fantastic. The atmosphere was artsy, comforting, fun, and just really impressive I will be coming back to this hotel many many times. I am going to join this hotel business as a member if possible again I can’t give it any bigger thumbs up.

6

Preet

Sep 22, 2024

·

Stayed 2 nights

The corridors were super noisy in late night/ early morning hours and I could not get a good night sleep on the two nights I was there. The coffee machine had dust all over and looked liked was not wiped clean in several days.

10

Michael

Jul 25, 2024

·

Stayed 2 nights

Clean hotel. Helpful staff.

6

Shaqura

Jul 18, 2022

·

Stayed 1 night

Our first room looked as if someone slept in the bed. The 2nd room you can see the dust layer on the side tables, we were provided w two towels one had make up on it. I just expected better from a hotel that charges almost $200 a night

10

Richard

Dec 29, 2025

·

Stayed 1 night

Beautiful and clean hotel, very nice and accommodating staff! Wonderful location!

8

laura

Oct 5, 2025

·

Stayed 1 night

OK hotel for the price. The inside looks good, but they need to do something about the interior of the building, it looks really creepy from the back. The cleaning staff needs to make sure the entire room is clean (the table was sticky and with visible spills; they should vacuum more carefully). Reception staff was very nice and helpful.

10

Laurie

Apr 15, 2025

·

Stayed 3 nights

Very nice and clean

6

Sheila

Jan 3, 2026

·

Stayed 2 nights

Staff was amazing- Ms. Amanda at the front desk, staff at the bar of the restaurant, and the valet were great. Room could've been cleaner. The visible detritus on the Keurig quickly convinced me not to use it. Lack of ability to connect with our own streaming services seemed rather old-fashioned in the upscale boutique hotel that I had picked above many cheaper options. It's been a while since I've stayed somewhere where I couldn't connect my own Netflix or similar service.

10

Carolina

Jul 21, 2024

·

Stayed 1 night

This was a very peaceful and lovely stay. Most interactions were delightful and hospitable. The front desk woman at check-in was such a kind, patient, and genuinely helpful person! But another young lady assisted our check-out gave off an 'annoyed retail associate' vibe. The 6th floor rooms were lovely with tall ceilings and modern fixtures. I personally did not like that housekeeping left the hallways messy while they worked. But the room was spotless and I really enjoyed how central and walkable WSNC's downtown area was.

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AI-generated summary based on recent guest reviews

Rooms

Stylish, generally comfortable rooms with good beds and occasional views, but some are small and suffer from noise (thin walls, corridors, elevators or weekend music), limited amenities like no mini fridge or streaming, and sporadic maintenance issues.

Related guest reviews

10

Anne

Aug 28, 2024

·

Stayed 4 nights

Hotel Indigo was wonderful! Check in was easy, staff was friendly, and hotel is super clean. My room was spacious, decor was lovely. My daughter and I enjoyed breakfast in the cafe each morning. I would definitely stay again.

10

Seneka

Aug 27, 2023

·

Stayed 1 night

Clean and quiet

10

Jon

Oct 4, 2024

·

Stayed 1 night

Easy check in. We self parked at a public garage that was near by, approximately 50 yards away. Valet was typically available but they were tied up. My car cost $12 for overnight parking (versus $26 for valet at the same garage not including tip). The room was clean and the bed was comfortable. There was no refrigerator in the room and the ice machine was on another floor. Our room was typically quiet but doors opening and closing were audible. The staff was friendly. We went to a concert at the Ramkat, Ubered to the concert and walked back. The return walk took about 10 minutes.

8

Edgar

Jan 5, 2024

·

Stayed 9 nights

This is a good hotel. There aren’t many options in Winston- Salem downtown, but I felt like this was one of the best in that context and was happy to stay there. Nice staff, decent breakfast, and clean room. Unfortunately, we were placed in a room by the elevator, so had to endure a lot of noise over the weekend.

6

Sheila

Jan 3, 2026

·

Stayed 2 nights

Staff was amazing- Ms. Amanda at the front desk, staff at the bar of the restaurant, and the valet were great. Room could've been cleaner. The visible detritus on the Keurig quickly convinced me not to use it. Lack of ability to connect with our own streaming services seemed rather old-fashioned in the upscale boutique hotel that I had picked above many cheaper options. It's been a while since I've stayed somewhere where I couldn't connect my own Netflix or similar service.

6

Jesse

May 31, 2024

·

Stayed 1 night

Great staff! Interesting lobby. Terribly thin walls and doors. Could hear everything and everyone on either side of my room and out in the hall.

6

Katherine

Apr 7, 2025

·

Stayed 2 nights

This hotel is fine. I love the high ceilings and the fact that it's a converted space. But the AC didn't work well. I had it set at 68 and it could only make it down to 76 so the room was a little swampy. The staff was friendly. Our bed was made with the bottom sheet leaving a foot of mattress cover exposed at the top - weird and uncomfortable. The location was good. Parking was expensive. I'll choose another place next time.

6

Ashli

Aug 20, 2023

·

Stayed 1 night

Unfortunately a room needing updating

8

joshua

Aug 3, 2025

·

Stayed 2 nights

The view was awesome, and the A/C was great room on smaller side but a great relaxing feel

4

Danielle

Nov 10, 2024

·

Stayed 3 nights

The property was great , but I am not a fan of their Saturday night dance club which can be heard all the way up to the 4th floor all night until 3am .

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AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, helpful, and efficient, though some guests experienced understaffing, slow or unhelpful responses, overbooking, and inconsistent valet support.

Related guest reviews

10

Morgan

May 14, 2025

·

Stayed 2 nights

All the hotel staff members I interacted with were just wonderful! From accommodating an early check-in to parking advice to a friendly smile at breakfast, I was so impressed by their kindness and efficiency.

10

Ilona

May 17, 2024

·

Stayed 2 nights

The staff is very friendly and helpful!! My check in & out was so easy & everything with very clean. Definitely recommend!

10

Jason

Jun 27, 2023

·

Stayed 2 nights

Great staff and condition!!

2

Christine

May 7, 2025

·

Stayed 1 night

When I arrived at the hotel, there was no room for me as the hotel was overbooked. The receptionist acted like it was a great inconvenience for her that I showed up to stay at the hotel that I booked a month in advance and paid up front. Really?!? Terrible behavior by the hotel receptionist. I guess she was annoyed that she had to get off her phone to deal with a customer.

10

Greg

Jun 9, 2023

·

Stayed 1 night

Convenient location. Staff was friendly!

10

Andrea

Sep 10, 2025

·

Stayed 2 nights

This is an amazing property! I would highly recommend Hotel Indigo when visiting the Winston-Salem area. It is centrally located and in a highly walkable area. If you choose not to valet park your car, there is a very inexpensive garage one block away by the bus station. The staff understand good customer service and were always friendly and helpful. My room was perfect and beautifully decorated. This is now my "go to" hotel when visiting the Winston-Salem area!

6

Logan

Apr 7, 2024

·

Stayed 1 night

Overall good hotel to stay at. It was a little disappointing to learn that the valet ends at 11pm as I was coming back from a late dinner meeting which meant trying to find street parking. It was also frustrating that my room wasn’t ready when I got there (an hour after check in) and I’m almost certain I was downgraded to a different available room (I’ve stay at the property before and had much better rooms).

6

Donnyelle

Aug 6, 2024

·

Stayed 3 nights

The Hotel was REALLY NICE, however I felt it wasn’t enough staff The Room was clean all but the floors They needed sweeping and mopped The Restaurant ambiance and food EXCELLENT AGAIN, NOT ENOUGH STAFF

2

Nancy

May 2, 2023

·

Stayed 1 night

The manager Randall was ryde and not helpful.

6

Robin

Sep 23, 2023

·

Stayed 1 night

First off, good luck at finding somewhere to park to check in here. It was awful. Next the employee at check in was too rushed and rude. We needed ice and asked another employee where it was available. She suggested the bar, so we went there first. The bartender that evening was "extremely rude"! We did eventually get ice, only available on one floor. The room was extremely clean and the bed was very comfortable! The building is historic and they have tried to save that. Overall, work on staff and parking and it would be worth every penny.

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AI-generated summary based on recent guest reviews

Location

Downtown location is central and very walkable to restaurants, venues, and breweries; a few reviewers felt the surrounding area was rough or sketchy after dark.

Related guest reviews

10

Vickie

Feb 20, 2024

·

Stayed 1 night

We have stayed at the Indigo several times. So easy to walk to venues and downtown restaurants. Also safe.

10

Lisa Lynn

Mar 29, 2024

·

Great location!

10

Steven

Sep 23, 2023

·

Stayed 1 night

The hotel itself is amazing. Rooms are beautiful, staff is great, lobby is wonderful, and the bar/restaurant is fantastic. I do hope that the outside construction that the city is doing picks up speed and the transient population is kept under control. Could turn into a great walkable location.

10

Jon

Oct 4, 2024

·

Stayed 1 night

Easy check in. We self parked at a public garage that was near by, approximately 50 yards away. Valet was typically available but they were tied up. My car cost $12 for overnight parking (versus $26 for valet at the same garage not including tip). The room was clean and the bed was comfortable. There was no refrigerator in the room and the ice machine was on another floor. Our room was typically quiet but doors opening and closing were audible. The staff was friendly. We went to a concert at the Ramkat, Ubered to the concert and walked back. The return walk took about 10 minutes.

10

Stephanie

Aug 14, 2023

·

Stayed 1 night

Great hotel. Staff is always efficient and friendly. Many good restaurants but area can be sketchy after dark.

8

E Vincent

Jan 9, 2023

·

Stayed 19,365 nights

The building is great, historic. The neighborhood is totally walkable. I would stay there again. The only thing I found unusual was that I was billed to my credit card a few hours before even arriving. The front desk said it was standard procedure. It wasn't a big deal. I'm used to paying upon checkin/out.

10

Andrea

Sep 10, 2025

·

Stayed 2 nights

This is an amazing property! I would highly recommend Hotel Indigo when visiting the Winston-Salem area. It is centrally located and in a highly walkable area. If you choose not to valet park your car, there is a very inexpensive garage one block away by the bus station. The staff understand good customer service and were always friendly and helpful. My room was perfect and beautifully decorated. This is now my "go to" hotel when visiting the Winston-Salem area!

10

William

Aug 12, 2025

·

Stayed 2 nights

Great experience. Loved this hotel. Great location.

10

Laura

Mar 22, 2025

·

Stayed 1 night

Really cool art deco building in downtown WS.

10

Lisa

Oct 3, 2024

·

Stayed 2 nights

I love this hotel. It is very reasonably priced and in a great location. The staff always goes above and beyond.

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AI-generated summary based on recent guest reviews

Dining

Guests often enjoy the lobby bar and on-site restaurant, and breakfast is usually good, but service can be slow or understaffed and some disliked voucher/value quirks or a limited menu.

Related guest reviews

10

Adrienne

Jan 26, 2023

·

Stayed 1 night

Best staff. Comfortable beds. Great bar and restaurant.

10

Anne

Aug 28, 2024

·

Stayed 4 nights

Hotel Indigo was wonderful! Check in was easy, staff was friendly, and hotel is super clean. My room was spacious, decor was lovely. My daughter and I enjoyed breakfast in the cafe each morning. I would definitely stay again.

10

Katherine

Aug 21, 2025

·

Stayed 3 nights

Small, hip, friendly hotel. Great service, food and vibe in the lobby bar and restaurant. We were coming and going a lot and the valets were on it with a smile every time. Excellent value. We’ll be back!

4

Nancy

Aug 4, 2024

·

Stayed 2 nights

Disappointed for the money. Prepaid for breakfast took 30 min to get waited on. Only one server in entire dinning area Limited menu. Room okay…nothing special. Only 2 bath,hand and wash cloth.Pillows very hard. The location was convenient since we were there for funeral that was walking distance. $27.00 charge for valet parking decided to street park ourselves. Just not worth the room cost.

8

Amy

Oct 22, 2024

·

Stayed 1 night

Good buffet breakfast

10

Kindal

Apr 28, 2024

·

Stayed 2 nights

Hotel was clean, and bed was comfortable. The area is a little rough around the hotel, but not anything they have control over. Only complaint was the bar service, I waited 10 mins at the bar to order a drink. Was never greeter by the bartender even though she spoke to the three men seated before me. It was not a busy time, and there were only the 4 of us at the bar at the time. Ultimately left because I was never served. Otherwise, a good experience. Some mentioned how the floors were creaky, and they were, however it has more to do with the historic building and less with the hotel management. Overall very satisfied.

8

Maureen

Apr 12, 2024

·

Stayed 1 night

When we arrived at the hotel. The person at the desk was so nice. The bar was a disaster. There was broken glass all over the bar and the floor. The bartender was very overwhelmed, did not know what pinot grigio was. A few young gentleman had to open bottle of wine for another table.

8

Tara

Apr 7, 2025

·

Stayed 1 night

The hotel was clean and has a nice bar/restaurant. It’s walkable to several other dining options and breweries. Staff were nice and check-in was easy.

10

Alex

May 10, 2025

·

Stayed 1 night

Great hotel, great location. Bar is great as well

8

Jennifer

Mar 31, 2023

·

Stayed 1 night

I was drawn to this hotel because of its style and its location. The style and comfort of the room met my expectations. We didn't spend much time in the town because we had been out for a long day, but the activity was a little lacking when we pulled in around 7 on a Thursday. Parking at the hotel (valet) was $25 and the $15 "breakfast included" upcharge was for a $20 voucher to their restaurant which will cost $30, so just avoid that alltogether. In summary it is a well-appointed hotel at a reasonable cost. It appears to be a very upscale hotel but it's pretty bare bones in terms of service and staffing.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $457
18 $457	19 $237	20 $244	21 $214	22 $229	23	24 $175
25 $130	26 $145	27 $210	28 $248	29 $275	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $149	2 $137	3 $137	4 $206	5	6	7
8 $183	9 $137	10 $137	11 $172	12 $153	13 $191	14 $191
15 $137	16 $130	17 $136	18 $137	19 $153	20 $240	21 $195
22 $114	23 $111	24 $111	25 $114	26 $206	27	28
29 $122	30 $130

Hotel Indigo - Winston-Salem Downtown by IHG

Prices for Hotel Indigo - Winston-Salem Downtown by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (High Floor)

Standard Room, 2 Queen Beds, Mobility Accessible

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 2 Queen Beds (High Floor)

Standard Room, 1 King Bed

Premium Room, 1 King Bed (High Floor)

Premium Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Guest reviews of Hotel Indigo - Winston-Salem Downtown by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Indigo - Winston-Salem Downtown by IHG

Considering this hotel for your Winston-Salem trip?

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