Playacar Palace - All Inclusive
302 $US
/nuit
Moyenne pour septembre
Prix pour Playacar Palace - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
302 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Playacar Palace - All Inclusive, les prix par nuit s'élèvent en moyenne à 302 $US pendant le mois le moins cher (septembre) et à 513 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 474 $US |
| février | 513 $US |
| mars | 470 $US |
| avril | 405 $US |
| mai | 371 $US |
| juin | 385 $US |
| juillet | 363 $US |
| août | 329 $US |
| septembre | 302 $US |
| octobre | 335 $US |
| novembre | 415 $US |
| décembre | 464 $US |
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sept. · 302 $US
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Le plus cher : février (env. 513 $US)
Le moins cher : septembre (env. 302 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergeme...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine extérieure, un sauna et un centre de fitness. Cet hébergement propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent des journaux gratuits dans le hall, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans cet hébergement, vous pourrez manger dans un des 3 restaurants ou profiter du service d'étage 24 h/24. Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement. Un petit déjeuner complet gratuit est servi tous les jours de 07 h 00 à 11 h 30.
Chambres
Choisissez une des 201 chambres de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment des bains à remous privés à l'intérieur et une télévision LED. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par satellite. Les salles de bain une baignoire et une douche séparées comprennent une baignoire à jets et des articles de toilette de luxe. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau, mais aussi un téléphone avec des appels locaux gratuits.
Emplacement
En choisissant Playacar Palace All Inclusive, vous profiterez d'un séjour à Playa del Carmen (Playacar), à seulement quelques pas du site Terminal maritime Playa del Carmen et à 3 minutes à pied du site Rue commerçante Quinta Avenida. Cet hébergement tout inclus se trouve à 0,6 km de Plage principale de Playa del Carmen et à 0,4 km de Plage de Playacar.
À proximité
Centre commercial Paseo del Carmen(0.1 miles)
Plaza Paraiso(0.1 miles)
Rue commerçante Quinta Avenida(0.1 miles)
Parc des Fondateurs(0.2 miles)
Portail Maya(0.2 miles)
Terminal maritime Playa del Carmen(0.2 miles)
Plage de Playacar(0.3 miles)
Plage principale de Playa del Carmen(0.3 miles)
Volière de Xaman Ha(0.4 miles)
Chabad Playa del Carmen(0.5 miles)
Musée Frida Kahlo(0.5 miles)
Marché Playa del Carmen(0.5 miles)
Musée des merveilles 3D(0.6 miles)
Ruines Mayas de Playacar(0.6 miles)
Place centrale(0.6 miles)
Aéroport international Cozumel (CZM)(20.9 miles)
Aéroport international de Cancún (CUN)(35.9 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva
Centre commercial Paseo del Carmen (0.1 miles)
Plaza Paraiso (0.1 miles)
Rue commerçante Quinta Avenida (0.1 miles)
Parc des Fondateurs (0.2 miles)
Portail Maya (0.2 miles)
Terminal maritime Playa del Carmen (0.2 miles)
Options de chambre
6
Two Bedroom Presidential Suite Ocean View Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
525 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPatioBaignoire à remous privée intérieure
7
Superior Honeymoon Suite King Size Bed
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
525 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
6
Superior Walk Out Suite Ocean Front Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
527 ft²
BalconClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
2
Superior Deluxe Ocean View with Balcony Kids & Teens Stay Free
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
Couchages 4
527 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
5
Superior Deluxe Ocean View Kids & Teens Stay Free
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
527 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
7
Suite Supérieure, 1 très grand lit, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
525 ft²
ClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)PatioBaignoire à remous privée intérieure
5
Superior Deluxe Partial Ocean View Kids & Teens Stay Free
Détails de la chambre
2 Lits Doubles
1 Très Grand Lit Double
Couchages 4
527 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)Baignoire à remous privée intérieureBaignoire à remous privée
4
Superior Deluxe Partial Ocean View Booking 4 Nights, Get 2 Nights At Punta Cana
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
ClimatisationWi-Fi (gratuit)Baignoire et douche séparéesBaignoire à remous privée intérieureBaignoire à remous privée
Avis des voyageurs sur Playacar Palace - All Inclusive
7.7
Bien
Basé sur 1 004 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
45%
Familles
39%
Groupes
12%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Playacar Palace - Tout Inclus, les voyageurs louent constamment le personnel exceptionnellement amical, les jardins très propres et la cuisine savoureuse, ainsi qu'un emplacement central à quelques pas de la Quinta Avenida et du ferry pour Cozumel, dans un complexe compact et facile à parcourir.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Playacar Palace - Tout Inclus, les voyageurs louent constamment le personnel exceptionnellement amical, les jardins très propres et la cuisine savoureuse, ainsi qu'un emplacement central à quelques pas de la Quinta Avenida et du ferry pour Cozumel, dans un complexe compact et facile à parcourir.
Les inconvénients courants incluent une plage petite ou érodée souvent touchée par les sargasses et les odeurs, des équipements limités avec une seule piscine modeste et un nombre insuffisant de transats, ainsi qu'une propriété vieillissante qui, selon certains clients, nécessite une rénovation ou une mise à jour. Plusieurs commentaires mentionnent également des ventes de parts de temps ou de services VIP insistantes, des réservations pour le dîner difficiles à obtenir et une variété de buffets qui peut sembler limitée. Convient aux clients qui préfèrent une expérience de petit complexe à des équipements sur place étendus.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Établissement plus petit avec une seule piscine modeste, des activités quotidiennes animées et un spa réputé ; les places peuvent être limitées et la piscine ferme tôt. Les animations et les options sur place sont limitées par rapport aux grands complexes.
Avis de voyageur à ce sujet
8
Jeannette
5 août 2024
·
A séjourné 4 nuits
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
6
Frances
13 juil. 2025
·
A séjourné 4 nuits
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
8
John
31 juil. 2025
·
A séjourné 5 nuits
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
8
Dilip
7 janv. 2024
·
A séjourné 4 nuits
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
10
Jorge
20 juil. 2025
·
A séjourné 4 nuits
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
8
Stephanie
3 mars 2025
·
A séjourné 5 nuits
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jill
30 déc. 2024
·
A séjourné 7 nuits
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
julie
24 févr. 2025
·
A séjourné 5 nuits
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
6
Vivek
8 janv. 2024
·
A séjourné 4 nuits
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
10
Norah
31 déc. 2023
·
A séjourné 5 nuits
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est largement saluée dans les chambres et les espaces communs, avec seulement quelques mentions de problèmes tels qu'un bord de piscine sale, des odeurs occasionnelles de moisissure ou d'humidité, ou de rares cas de moisissures ou de sols glissants.
Avis de voyageur à ce sujet
4
James
18 août 2025
·
A séjourné 10 nuits
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
8
Antoine
30 nov. 2024
·
A séjourné 3 nuits
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Stephanie
3 mars 2025
·
A séjourné 5 nuits
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Sandra
21 mars 2025
·
A séjourné 7 nuits
Clean,safe all around a very nice place
Clean,safe all around a very nice place
6
Lisa
24 janv. 2024
·
A séjourné 7 nuits
The buffet was average , like the location ,. The floors are very unsafe when wet .
The buffet was average , like the location ,. The floors are very unsafe when wet .
10
JOSE MARIA
28 oct. 2025
·
A séjourné 3 nuits
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
10
Erika
2 sept. 2025
·
A séjourné 5 nuits
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
10
Sonya Maria
5 mars 2025
·
A séjourné 5 nuits
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
6
Amy
22 juil. 2024
·
A séjourné 6 nuits
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
10
Quynh Dao
25 avr. 2025
·
A séjourné 1 nuit
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement confortables avec de belles vues, mais certaines semblent datées et signalent des odeurs d'humidité ou de moisissure, des erreurs de type de lit ou des particularités de plan, comme de grandes baignoires dans les chambres ou de petits balcons. Des problèmes de maintenance occasionnels incluent des réfrigérateurs faibles ou des problèmes de plomberie.
Avis de voyageur à ce sujet
6
Sandra
28 août 2024
·
A séjourné 4 nuits
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
4
Omar
18 juin 2025
·
A séjourné 7 nuits
We didn’t like our room and the refrigerator didn’t work.
We didn’t like our room and the refrigerator didn’t work.
4
MICHAEL
6 nov. 2023
·
A séjourné 1 nuit
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
2
Chris
9 janv. 2026
·
A séjourné 6 nuits
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
8
Antoine
30 nov. 2024
·
A séjourné 3 nuits
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Elva
3 nov. 2024
·
A séjourné 6 nuits
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
10
Shalem
2 sept. 2025
·
A séjourné 7 nuits
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
10
Jill
30 déc. 2024
·
A séjourné 7 nuits
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
Diana
24 févr. 2025
·
A séjourné 3 nuits
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
10
ERICA
27 août 2024
·
A séjourné 4 nuits
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est fréquemment décrit comme exceptionnellement amical et attentionné. Cependant, plusieurs clients mentionnent des ventes de parts de temps ou de services VIP insistantes et des contretemps occasionnels lors de l'enregistrement, du service au restaurant ou des avantages promis.
Avis de voyageur à ce sujet
10
Alan
5 avr. 2025
·
A séjourné 6 nuits
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
4
Dana
27 déc. 2023
·
A séjourné 5 nuits
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
10
tatiana
2 juin 2024
·
A séjourné 4 nuits
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
10
Kimberly
10 août 2025
·
A séjourné 1 nuit
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
2
Nadia
22 avr. 2025
·
A séjourné 3 nuits
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
10
Christian
12 avr. 2025
·
A séjourné 3 nuits
Service was outstanding
Service was outstanding
10
Jose
15 août 2025
·
A séjourné 8 nuits
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
6
Marek
28 janv. 2025
·
A séjourné 10 nuits
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
6
Donna
28 déc. 2023
·
A séjourné 7 nuits
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
10
Brian Joseph
29 déc. 2024
·
A séjourné 7 nuits
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Excellent emplacement central près de la Quinta Avenida et du ferry pour Cozumel. La plage est petite ou érodée, et les sargasses saisonnières peuvent limiter la baignade et provoquer des odeurs.
Avis de voyageur à ce sujet
8
Ernest
2 janv. 2023
·
A séjourné 19 358 nuits
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
8
John
31 juil. 2025
·
A séjourné 5 nuits
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
10
Michele
1 mai 2023
·
A séjourné 4 nuits
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
8
Milena Maria
8 août 2023
·
A séjourné 4 nuits
Location
Location
10
Cara
19 janv. 2024
·
A séjourné 7 nuits
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
10
Jennifer
14 déc. 2022
·
A séjourné 19 339 nuits
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
10
Vivian
26 déc. 2025
·
A séjourné 7 nuits
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
10
Casey
3 mai 2025
·
A séjourné 4 nuits
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
8
Joel
2 juil. 2025
·
A séjourné 6 nuits
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
10
David
28 avr. 2024
·
A séjourné 4 nuits
Great staff and convinient place for shopping and ferry ride to Cozumel
Great staff and convinient place for shopping and ferry ride to Cozumel
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture est souvent saluée, des restaurants spécialisés comme Momo et Madre Mia au café du hall d'entrée, bien que la variété du buffet du dîner puisse sembler limitée et les réservations puissent être difficiles à obtenir. Certains signalent un service inégal ou des frais supplémentaires liés à des crédits ou des avantages VIP.
Avis de voyageur à ce sujet
10
Alejandra
10 juin 2025
·
A séjourné 5 nuits
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
10
Kimberly
10 août 2025
·
A séjourné 1 nuit
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
8
Stephanie
3 mars 2025
·
A séjourné 5 nuits
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jennifer
8 août 2025
·
A séjourné 6 nuits
Loved everything. Super clean. Just wish there were more food options. Great service!!
Loved everything. Super clean. Just wish there were more food options. Great service!!
8
Betty Roxana
9 juil. 2023
·
A séjourné 7 nuits
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
6
Yendris Gonzalez
19 avr. 2025
·
A séjourné 3 nuits
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
8
viviana
29 nov. 2024
·
A séjourné 6 nuits
Needs more food variety at buffet
Needs more food variety at buffet
2
Dan
24 déc. 2023
·
A séjourné 4 nuits
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
8
Joel
2 juil. 2025
·
A séjourné 6 nuits
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
8
Andy
18 mars 2024
·
A séjourné 6 nuits
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Caroline
24 avr. 2026
·
A séjourné 6 nuits
Magnifique hôtel, service et nourriture au top! Juste un petit bémol sur la taille du lit double: 120 de large n'est pas pour moi un lit pouvant accueillir correctement 2 personnes. Mais cela ne nous a pas empêché de passer un excellent séjour!
Magnifique hôtel, service et nourriture au top! Juste un petit bémol sur la taille du lit double: 120 de large n'est pas pour moi un lit pouvant accueillir correctement 2 personnes. Mais cela ne nous a pas empêché de passer un excellent séjour!
10
Valerie
14 mars 2026
·
A séjourné 4 nuits
Service incroyable!, par contre il n'y a plus de plage. On a aimé la nourriture du buffet ́
Service incroyable!, par contre il n'y a plus de plage. On a aimé la nourriture du buffet ́
2
Nadia
22 avr. 2025
·
A séjourné 3 nuits
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
10
Marielou
3 mars 2025
·
A séjourné 2 nuits
On ne peut rien avoir avec les crédits il faut débourser beaucoup. On a pas eu acces au départ tardif...
On ne peut rien avoir avec les crédits il faut débourser beaucoup. On a pas eu acces au départ tardif...
10
Frédéric
19 août 2024
·
A séjourné 7 nuits
Excellent pour ceux qui ont besoin de manger sans gluten
Excellent pour ceux qui ont besoin de manger sans gluten
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: NO DATA
- 2026-09-19: 344.3431311248779USD
- 2026-09-20: 359.2746239379883USD
- 2026-09-21: 359.2746239379883USD
- 2026-09-22: 357.8454590118408USD
- 2026-09-23: 359.7748334136963USD
- 2026-09-24: 369.49103202514647USD
- 2026-09-25: 359.7748334136963USD
- 2026-09-26: 360.3604838104248USD
- 2026-09-27: 353.75981359252927USD
- 2026-09-28: 292.8177192184448USD
- 2026-09-29: 332.7918969390869USD
- 2026-09-30: 333.33120115356445USD
- 2026-10-01: 359.7748334136963USD
- 2026-10-02: 381.76993280029296USD
- 2026-10-03: 339.1407283782959USD
- 2026-10-04: 392.7603536590576USD
- 2026-10-05: 327.32469389648435USD
- 2026-10-06: 327.32469389648435USD
- 2026-10-07: 327.32469389648435USD
- 2026-10-08: 336.33445478210444USD
- 2026-10-09: 335.7860424743652USD
- 2026-10-10: 336.13250032958985USD
- 2026-10-11: 329.79064008483886USD
- 2026-10-12: 343.34204658203123USD
- 2026-10-13: 343.34204658203123USD
- 2026-10-14: 327.9642221679687USD
- 2026-10-15: 404.279499331665USD
- 2026-10-16: 444.73250002441404USD
- 2026-10-17: 406.410372781372USD
- 2026-10-18: 358.35831472473143USD
- 2026-10-19: 358.35831472473143USD
- 2026-10-20: 353.3981872589111USD
- 2026-10-21: 357.7739955108642USD
- 2026-10-22: 406.410372781372USD
- 2026-10-23: 406.410372781372USD
- 2026-10-24: 405.758723739624USD
- 2026-10-25: 369.3702446960449USD
- 2026-10-26: 369.3702446960449USD
- 2026-10-27: 368.7715276885986USD
- 2026-10-28: 394.75404521179195USD
- 2026-10-29: 406.410372781372USD
- 2026-10-30: 394.75404521179195USD
- 2026-10-31: 394.75404521179195USD
- 2026-11-01: 395.39844281005855USD
- 2026-11-02: 406.410372781372USD
- 2026-11-03: 405.758723739624USD
- 2026-11-04: 347.169477557373USD
- 2026-11-05: 418.4233872955322USD
- 2026-11-06: 418.4233872955322USD
- 2026-11-07: 417.742417199707USD
- 2026-11-08: 406.410372781372USD
- 2026-11-09: 406.410372781372USD
- 2026-11-10: 405.758723739624USD
- 2026-11-11: 405.758723739624USD
- 2026-11-12: 406.410372781372USD
- 2026-11-13: 418.4233872955322USD
- 2026-11-14: 405.758723739624USD
- 2026-11-15: 418.4233872955322USD
- 2026-11-16: 392.2184571411133USD
- 2026-11-17: 394.75404521179195USD
- 2026-11-18: 347.169477557373USD
Cet hébergement assure votre transfert depuis l'aéroport (prestation pouvant donner lieu à un supplément). Vous devez contacter l’hébergement à ce sujet avant votre départ, au moyen des coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. L'âge des enfants sera vérifié à l'enregistrement. Si l'âge des enfants est différent de celui indiqué au moment de la réservation, l'hôtel se réserve le droit de facturer une différence de prix. Si vous avez réservé un séjour dans le plan tarifaire « Lune de miel », vous devez présenter un certificat de mariage délivré moins d'un an avant le séjour pour pouvoir bénéficier du tarif réduit et des avantages. L'établissement se réserve le droit de modifier le prix de la chambre si vous ne présentez pas de preuve valide.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un détecteur de fumée, un système de sécurité et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- L'âge des enfants renseigné au moment de la réservation doit être celui qu'ils auront exactement au moment du séjour.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Navette aéroport : 49 USD par personne, aller-retour
- Navette aéroport : 49 USD par enfant, aller-retour (enfants âgés de 17 ans maximum)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Salon de bronzage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Activités
Piscine
Plage (à proximité)
Plongée
Billard
Aire de jeux
Piscine extérieure
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit