Singular Joy Downtown Residences
From
60 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
60 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un se...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un service de conciergerie.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Repas
Pour bien finir la journée, vous trouverez sur place un bar en bord de piscine.
Chambres
Les 17 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Des chaînes numériques sont à votre disposition et vous invitent au divertissement. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les prestations offertes par l'hébergement comprennent un coffre-fort et le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Singular Joy Downtown Residences à Playa del Carmen (Gonzalo Guerrero), vous serez à quelques pas des sites suivants : Plage principale de Playa del Carmen et Rue commerçante Quinta Avenida. Cet hôtel avec spa se trouve à 0,5 km de Mamitas Beach Club et à 2 km de Terminal maritime Playa del Carmen.
À proximité
Calle 12(0.1 miles)
Plage principale de Playa del Carmen(0.1 miles)
Centre commercial Quinta Alegría Shopping Mall(0.2 miles)
Rue du Cœur(0.2 miles)
Phare de Playa del Carmen(0.2 miles)
Rue commerçante Quinta Avenida(0.2 miles)
Église catholique Nuestra Señora del Carmen(0.3 miles)
Musée Frida Kahlo(0.3 miles)
Musée des merveilles 3D(0.3 miles)
Quai Navega(0.3 miles)
Mamitas Beach Club(0.3 miles)
Gran Casino Riviera(0.4 miles)
Chabad Playa del Carmen(0.4 miles)
Place centrale(0.4 miles)
Marché Playa del Carmen(0.4 miles)
Aéroport international Cozumel (CZM)(22.2 miles)
Aéroport international de Cancún (CUN)(35 miles)
Aéroport international de Tulum (TQO)(65.7 miles)
Wi-fi gratuit
Blanchisserie
Ascenseur
Coffre-fort
Consigne à bagage
24-Hour Front Desk
Emplacement
Calle 14 Nte Gonzalo Guerrero, Centre-ville de Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Calle 12 (0.1 miles)
Plage principale de Playa del Carmen (0.1 miles)
Centre commercial Quinta Alegría Shopping Mall (0.2 miles)
Rue du Cœur (0.2 miles)
Phare de Playa del Carmen (0.2 miles)
Rue commerçante Quinta Avenida (0.2 miles)
Options de chambre
27
Suite Supérieure, 1 chambre
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
420 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Réfrigérateur
9
Habitación Deluxe, 1 Cama De Matrimonio Grande
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
215 ft²
ClimatisationSalle de bain privéeTéléviseur intelligent
22
Suite Supérieure, 2 chambres
Détails de la chambre
1 Très Grand Lit Double
et 1 Grand Lit Double
Couchages 5
635 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Réfrigérateur
Avis des voyageurs sur Singular Joy Downtown Residences
8
Très bien
Basé sur 413 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Singular Joy Downtown Residences suscite des avis mitigés : les voyageurs apprécient l'emplacement central et la facilité de se déplacer à pied, ainsi que la piscine sur le toit avec vue sur l'océan, mais beaucoup signalent un bruit de boîte de nuit intense tard dans la nuit et des problèmes d'entretien intermittents.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Singular Joy Downtown Residences suscite des avis mitigés : les voyageurs apprécient l'emplacement central et la facilité de se déplacer à pied, ainsi que la piscine sur le toit avec vue sur l'océan, mais beaucoup signalent un bruit de boîte de nuit intense tard dans la nuit et des problèmes d'entretien intermittents.
Les chambres varient en taille et des plaintes récurrentes concernent une pression de l'eau faible ou fluctuante et un manque d'eau chaude, une climatisation incohérente, ainsi que des appareils parfois en panne ou un choix limité de chaînes de télévision. Les commentaires sur le service sont variables, avec un personnel accueillant mais des erreurs fréquentes lors de l'enregistrement, des réponses lentes et des difficultés à joindre les propriétaires ou les administrateurs des unités. Idéal pour les voyageurs qui recherchent un point de départ animé et qui peuvent tolérer le bruit et un service variable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Superbe toit-terrasse avec piscine, jacuzzis et bar offrant une vue sur l'océan ; de nombreux clients l’adorent. Certains signalent toutefois des problèmes d'entretien et d'accès (pannes d'ascenseur, horaires d'ouverture limités de la terrasse sur le toit), et le stationnement se fait dans la rue avec des difficultés occasionnelles.
Avis de voyageur à ce sujet
6
pelle
13 janv. 2026
·
A séjourné 2 nuits
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
8
Jose
5 juil. 2024
·
A séjourné 4 nuits
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
10
Pierre
7 janv. 2025
·
A séjourné 1 nuit
Great value! Awesome rooftop pool!
Great value! Awesome rooftop pool!
6
Manuel
3 juil. 2025
·
A séjourné 2 nuits
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7 juil. 2025
·
A séjourné 1 nuit
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Zahra
18 mai 2024
·
A séjourné 4 nuits
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
8
Alfredo Manuel
24 sept. 2025
·
A séjourné 5 nuits
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
10
Steve
12 févr. 2025
·
A séjourné 1 nuit
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8 mars 2025
·
A séjourné 6 nuits
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9 juil. 2025
·
A séjourné 3 nuits
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont partagés : plusieurs notent des chambres très propres et un service de ménage régulier, tandis que d'autres signalent des serviettes sales, des cheveux, des taches, des parasites, ainsi qu'un nettoyage incohérent ou manqué. Des problèmes d'humidité liés à la moisissure et aux fuites ont été mentionnés dans certaines unités.
Avis de voyageur à ce sujet
6
Rosa
18 sept. 2025
·
A séjourné 4 nuits
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
2
ivan Guillermo honores
21 févr. 2024
·
A séjourné 19 nuits
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
4
Elin
29 déc. 2025
·
A séjourné 1 nuit
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
10
Adrian
12 août 2025
·
A séjourné 3 nuits
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
10
Marvin
5 nov. 2023
·
A séjourné 6 nuits
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
10
Erin Lyn
27 févr. 2024
·
A séjourné 7 nuits
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
6
Gina
9 janv. 2024
·
A séjourné 1 nuit
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
4
Sara
25 mars 2025
·
A séjourné 5 nuits
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
10
victorino
30 sept. 2024
·
A séjourné 3 nuits
The property is super clean
The property is super clean
2
Jose
25 mai 2025
·
A séjourné 4 nuits
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres varient de petites à spacieuses, avec des lits confortables pour certains. Les problèmes récurrents incluent un bruit de boîte de nuit très fort la nuit, des performances de climatisation incohérentes, une pression de l'eau faible ou fluctuante, ou un manque d'eau chaude, ainsi que des appareils en panne ou seulement YouTube sur les téléviseurs.
Avis de voyageur à ce sujet
6
Holly
12 août 2022
·
A séjourné 3 nuits
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
8
Gloria Jean
13 janv. 2025
·
A séjourné 5 nuits
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
6
Eric
22 juin 2025
·
A séjourné 1 nuit
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
8
Corey
17 févr. 2023
·
A séjourné 1 nuit
Great location! Close to water, shopping and night life. No AC in our room tho.
Great location! Close to water, shopping and night life. No AC in our room tho.
6
karina
24 juil. 2025
·
A séjourné 2 nuits
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
8
Tom
29 déc. 2024
·
A séjourné 3 nuits
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
6
Manuel
3 juil. 2025
·
A séjourné 2 nuits
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7 juil. 2025
·
A séjourné 1 nuit
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
4
Jonathan
2 janv. 2025
·
A séjourné 6 nuits
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
8
Alfredo Manuel
24 sept. 2025
·
A séjourné 5 nuits
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent aimable et certaines équipes ont résolu les problèmes, mais le service est inégal. De nombreux clients ont rencontré des confusions lors de l'enregistrement, des difficultés à joindre les propriétaires ou les administrateurs des unités, des réponses lentes et des pouvoirs limités sur place pour résoudre les problèmes.
Avis de voyageur à ce sujet
6
Eric
22 juin 2025
·
A séjourné 1 nuit
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
2
ROSA I
30 nov. 2025
·
A séjourné 6 nuits
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
10
Cristiano
3 juin 2025
·
A séjourné 3 nuits
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
2
Sharon
18 déc. 2023
·
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
4
Alberto
11 nov. 2025
·
A séjourné 2 nuits
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
6
Tracie A
26 mars 2025
·
A séjourné 5 nuits
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
6
Darwin
7 août 2024
·
A séjourné 6 nuits
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
10
Adrian
12 août 2025
·
A séjourné 3 nuits
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
4
Alejandro ECOrealty
7 juil. 2025
·
A séjourné 1 nuit
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Alexandra
8 mars 2025
·
A séjourné 6 nuits
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Excellent emplacement central, à quelques pas de la plage, de la 5th Avenue, des boutiques et du ferry. Le revers de la médaille est un bruit de boîte de nuit important tard dans la nuit, qui peut déranger les personnes ayant le sommeil léger.
Avis de voyageur à ce sujet
10
Adam
26 juil. 2023
·
A séjourné 1 nuit
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
6
Rosa
18 sept. 2025
·
A séjourné 4 nuits
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
8
rachelle
21 févr. 2025
·
A séjourné 4 nuits
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
10
Edwin
22 févr. 2025
·
A séjourné 6 nuits
It was right downtown with an easy walk to the beach and to shopping.
It was right downtown with an easy walk to the beach and to shopping.
10
steve
2 déc. 2024
·
A séjourné 5 nuits
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
10
David
18 nov. 2023
·
A séjourné 3 nuits
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
10
Valentin
9 janv. 2023
·
A séjourné 19 365 nuits
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
10
Magdalena
18 juin 2024
·
A séjourné 4 nuits
Enjoyed being close to the amenities, beach and ferry.
Enjoyed being close to the amenities, beach and ferry.
8
David
22 nov. 2022
·
A séjourné 4 nuits
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
10
David
12 juin 2023
·
GREAT LOCATION
GREAT LOCATION
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le bar sur le toit propose des boissons et quelques plats avec une vue magnifique ; les avis sur la qualité et les prix sont mitigés. Les horaires se terminent vers 21h et les boissons ne sont pas autorisées à l'extérieur au bord de la piscine.
Avis de voyageur à ce sujet
10
Jessica
19 mai 2024
·
A séjourné 5 nuits
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
6
Darwin
7 août 2024
·
A séjourné 6 nuits
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
8
Brandon
7 déc. 2023
·
A séjourné 4 nuits
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
8
Melissa
17 févr. 2023
·
A séjourné 1 nuit
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
6
Manuel
3 juil. 2025
·
A séjourné 2 nuits
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
8
Johanna
13 sept. 2023
·
A séjourné 6 nuits
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
8
Zahra
18 mai 2024
·
A séjourné 4 nuits
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
10
Steve
12 févr. 2025
·
A séjourné 1 nuit
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8 mars 2025
·
A séjourné 6 nuits
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9 juil. 2025
·
A séjourné 3 nuits
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
6
Jasmin
1 juil. 2026
·
A séjourné 7 nuits
Bien sûr 🙂 Voici une suggestion d’avis que tu peux publier sur Expedia. Je l’ai écrit de façon claire, honnête et structurée : --- Nous avons été très déçus de notre séjour. Dès notre arrivée, plusieurs éléments essentiels manquaient dans le condo (vaisselle insuffisante pour 4 personnes, verres et assiettes en nombre limité, aucun linge à vaisselle). Nous avons dû acheter nous-mêmes du matériel de base pour pouvoir fonctionner correctement. Le service de ménage a été très insuffisant : sur 7 jours, la chambre a été faite seulement 2 fois, et nous avons même manqué de papier toilette sans être réapprovisionnés. Nous avons également rencontré un problème majeur de confort : une panne d’électricité en soirée et durant la nuit, ce qui a rendu la température insupportable (environ 29°C dans le logement). Nous n’avons pratiquement pas dormi cette nuit-là, d’autant plus que nous devions nous lever tôt pour l’aéroport le lendemain. Enfin, la présence de petites fourmis dans la cuisine était constante et désagréable. Dans l’ensemble, l’expérience ne correspondait pas du tout aux standards attendus pour ce type d’hébergement. Malgré l’emplacement, le roof top qui est superbe et le potentiel du condo, les conditions de séjour et le manque d’entretien ont grandement affecté notre confort.
Bien sûr 🙂 Voici une suggestion d’avis que tu peux publier sur Expedia. Je l’ai écrit de façon claire, honnête et structurée : --- Nous avons été très déçus de notre séjour. Dès notre arrivée, plusieurs éléments essentiels manquaient dans le condo (vaisselle insuffisante pour 4 personnes, verres et assiettes en nombre limité, aucun linge à vaisselle). Nous avons dû acheter nous-mêmes du matériel de base pour pouvoir fonctionner correctement. Le service de ménage a été très insuffisant : sur 7 jours, la chambre a été faite seulement 2 fois, et nous avons même manqué de papier toilette sans être réapprovisionnés. Nous avons également rencontré un problème majeur de confort : une panne d’électricité en soirée et durant la nuit, ce qui a rendu la température insupportable (environ 29°C dans le logement). Nous n’avons pratiquement pas dormi cette nuit-là, d’autant plus que nous devions nous lever tôt pour l’aéroport le lendemain. Enfin, la présence de petites fourmis dans la cuisine était constante et désagréable. Dans l’ensemble, l’expérience ne correspondait pas du tout aux standards attendus pour ce type d’hébergement. Malgré l’emplacement, le roof top qui est superbe et le potentiel du condo, les conditions de séjour et le manque d’entretien ont grandement affecté notre confort.
8
Jessyka
29 avr. 2025
·
A séjourné 3 nuits
En générale tout etait bien par contre ont nous avait confirmé une machine a café que nous n’avions pas et lorsque nous lavons demandé nous avons eu aucune réponse. Dans la salle de bain la plafond n’était pas en bonne etat.
En générale tout etait bien par contre ont nous avait confirmé une machine a café que nous n’avions pas et lorsque nous lavons demandé nous avons eu aucune réponse. Dans la salle de bain la plafond n’était pas en bonne etat.
6
David
16 juin 2026
·
A séjourné 3 nuits
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
2
Juan Carlos
24 mai 2026
·
A séjourné 2 nuits
Scammers! These guys sent me a message 2 minutes before I got there. Their excuse was a problem with the shower No water coming out. They said I will be reimbursed but 1 month later nothing. Worst experience ever! I had to find another hotel pay 2 the price plus the cab going in there.
Scammers! These guys sent me a message 2 minutes before I got there. Their excuse was a problem with the shower No water coming out. They said I will be reimbursed but 1 month later nothing. Worst experience ever! I had to find another hotel pay 2 the price plus the cab going in there.
8
Derek
19 mai 2026
·
A séjourné 7 nuits
This was a great condo in a fantastic location, the roof top pool and two hot tubs were fantastic. Due to the sargassum issues, we did not get to enjoy the beach during this trip to playa, but the rooftop area at this location made up for it 10/10.
This was a great condo in a fantastic location, the roof top pool and two hot tubs were fantastic. Due to the sargassum issues, we did not get to enjoy the beach during this trip to playa, but the rooftop area at this location made up for it 10/10.
Politiques de l’établissement
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De 15:00 à 01:00
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Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
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décembre 2026
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-31: NO DATA
- 2026-11-01: 100.42571792488098USD
- 2026-11-02: 59.95080250930786USD
- 2026-11-03: 99.57986823654174USD
- 2026-11-04: 101.11999601097106USD
- 2026-11-05: 130.5100193470001USD
- 2026-11-06: 100.56031152534484USD
- 2026-11-07: 99.46741354026794USD
- 2026-11-08: 95.12000264930725USD
- 2026-11-09: 100.1200028137207USD
- 2026-11-10: 127.582924684906USD
- 2026-11-11: 189.12000403137208USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 130.36487323913573USD
- 2026-11-15: 127.72806224822997USD
- 2026-11-16: 127.582924684906USD
- 2026-11-17: 99.7102237449646USD
- 2026-11-18: 100.42571792488098USD
- 2026-11-19: NO DATA
- 2026-11-20: 100.1200028137207USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: 94.12000090751648USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: 127.72806224822997USD
- 2026-12-06: 99.12000107192993USD
- 2026-12-07: 127.72806224822997USD
- 2026-12-08: NO DATA
- 2026-12-09: 127.72806224822997USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 127.72806224822997USD
- 2026-12-14: 107.69798480834962USD
- 2026-12-15: NO DATA
- 2026-12-16: 127.582924684906USD
- 2026-12-17: NO DATA
- 2026-12-18: 136.11999716186523USD
- 2026-12-19: NO DATA
- 2026-12-20: 131.11999699745178USD
- 2026-12-21: 174.51330018844604USD
- 2026-12-22: 174.30768436813355USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: 133.03886152534486USD
- 2026-12-27: 132.11999873924256USD
- 2026-12-28: 212.5777238548279USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Navette aéroport : 90 USD par personne, aller simple
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Wi-fi gratuit
Blanchisserie
Ascenseur
Coffre-fort
Consigne à bagage
24-Hour Front Desk
Services
Ascenseur
Coffre-fort
Blanchisserie
Consigne à bagage
24-Hour Front Desk
Concierge Services
Laundry Facilities
Tours/Ticket Assistance
Activités
Full-Service Spa
Pool Umbrellas
Spa Services (on site)
Terrasse
Général
Smoke-Free Property
Wheelchair Accessible (Limited)
Parking
Airport Transportation (surcharge)
Connexion Internet
Wi-fi gratuit