Name: Residence Inn by Marriott Cleveland University Circle/Medical Center
Address: 1914 East 101st Street, Hough, Cleveland, Ohio, United States of America, Cleveland, Cuyahoga County, US
Price range: $166–$613 per night
Rating: 8.53

What guests think

At Residence Inn by Marriott Cleveland University Circle/Medical Center, guests highlight the convenient location for Cleveland Clinic and University Circle, spacious suite-style rooms with kitchenettes, and generally friendly service with a useful local shuttle and satisfying breakfast.

Repeated drawbacks include paid parking that can be limited or inconvenient. Reviews also note inconsistent housekeeping and maintenance, with intermittent issues like faulty AC, outlets, or fixtures, and some cleanliness lapses. Expect a suite-focused, comfortable base with helpful amenities and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A free local shuttle to the Cleveland Clinic is widely praised, and guests note a pool and on-site bar/lounge. Parking is paid and can be limited, and some report a cloudy pool or slow, lightly stocked bar service.

Related guest reviews

10

Connie

Aug 3, 2025

·

Stayed 1 night

On site bar and restaurant free breakfast

10

James

Jul 24, 2025

·

Stayed 1 night

The hotel was great it had everything we needed. It was like home away from home. Rooms were clean, beds were nice. Kitchenette was a plus. Has a fridge, sink, dishwasher, and a little electric stove. There is also a gym, laundry room, and a pool. There is a fire pit area outside and a bar and lounging area inside. The staff was excellent and friendly. Very accommodating with all your needs. I would definitely recommend and stay here again if in Cleveland. There is a one time parking fee of $27 but you can come and go as much as you want during your stay. Easy access. Five stars!

6

Loni

Aug 12, 2025

·

Stayed 3 nights

The hotel is nice but several items in our suite were broken or didn’t work. The pool area smelled like sewer badly. The front desk seems to be way overworked, maybe not enough staff there. The food was great, the lobby was spotless and welcoming. Close to all major attractions in the city!

8

Bree

Aug 11, 2025

·

Stayed 1 night

Perfect for our family of four. Kids enjoyed the pool. Parking was nearby and easy. Breakfast was good. Really thankful for the spacious room and kitchen. Would definitely stay again.

4

jane ann

Aug 18, 2025

·

Stayed 1 night

First, there is not enough parking spots for everyone. Too many rooms and not enough parking spaces. Went to a concert two nights in a row, got back at 2am and garage was full both nights. So they said to park on the street (not a good idea in Cleveland in middle of the night). So had to pay $30 to park in someone else’s parking lot and had to walk to hotel AT 2AM….IN CLEVELAND! Toilet only would flush occasionally and lights on our room only worked occasionally. Would avoid staying here unless it’s the only thing available.

10

Julie

Aug 6, 2025

·

Stayed 1 night

A great place for kids with helpful shuttle to the clinic!

10

Sonya

Dec 27, 2024

·

Stayed 1 night

The hotel personnel were awesome. The shuttle was extremely slow causing us to be late to our event. Otherwise, it was nice.

10

Melissa

Jun 27, 2025

·

Stayed 5 nights

Room was spacious and clean. Area around hotel was quiet and safe. Parking was $22 a night at parking garage. It was included in price when we checked out. Staff were so nice and helpful with dining suggestions. There is a free shuttle service for any destinations within 2 mile radius. Breakfast was served every morning for free and offered a lot of variety to choose from. Each day the choices were mixed it up a little too. They have a bar with happy hour specials and appetizers that were convenient after a day of travel on the road. Close to all attractions like Rock and Roll HOF, Westside Market, and more. Would definitely stay here again! I highly recommend.

10

Mariel

May 10, 2024

·

Stayed 1 night

Parking had to wait for a spot

10

Joe

Jun 27, 2025

·

Stayed 1 night

Shuttle service was amazing. The driver was friendly and polite. Got us from the hotel to dinner and to the concert and back. The staff helped with ideas for dinner and options

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Cleanliness

Many reviews describe very clean or spotless rooms and common areas. However, recurring reports mention missed housekeeping, hairs or stains, odors, and rooms not serviced as expected.

Related guest reviews

10

Denise

Nov 1, 2025

·

Stayed 1 night

The room was spotless!! All the staff were fantastic. The only bummer was $22 a night to park in the garage. But i would most definitely recommend them

6

Nicole

Apr 6, 2024

·

Stayed 1 night

The room was not cleaned well at all. The roilet stinks. The shower floor was not clean. There are signs of mold in the shower. Very disappointing.

10

Steven

Oct 30, 2025

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Stayed 1 night

The room was spotless and well stocked. Staff was friendly and the continental breakfast was quick and adequate for our needs.

8

Lauren

Aug 17, 2025

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Stayed 3 nights

This hotel is in an excellent location, just five minutes from Case Western and all of the fabulous museums in the area. The staff were helpful and efficient. I appreciated the large size of the hotel rooms, with all of the needed amenities (including a kitchen with everything one might need for cooking) and a spacious bathroom. The room was reasonably clean, though the floor had not been vacuumed thoroughly, there was a blood stain on the comforter, the drawers in the dresser unit were dirty, and the shower floor would have benefited from scrubbing.

10

Crystal

Jul 28, 2025

·

Stayed 1 night

The staff were all super friendly and helpful. The room was spacious and extremely clean. We walked down the street for dinner and had a few options. The hotel also has a complementary breakfast buffet with an amazing selection for adults and children. We would definitely recommend and stay here again!

10

angela

Jun 22, 2025

·

Stayed 1 night

The hotel was wonderful. Staff were friendly and helpful. Hotel room was very clean and spacious.

2

Dayla

Nov 25, 2024

·

Stayed 2 nights

I will never book withhotels.com again. The hotel I booked was filthy. I immediately was moved to a different room on a different floor only to encounter the same filth. Hairs in and on the bed, crumbs on the nightstand, fecal stains in the toilet. I immediately got my luggage and departed.No one should have to pay for such dirty conditions.

8

GRETCHEN

Feb 23, 2025

·

Stayed 1 night

I thought that our room was not cleaned well at all. There were hairs in the bathroom and debris on the floor throughout the room. There was no soap for the bathroom sink, no extra toilet paper, and no regular coffee packets in the kitchenette area. I would still consider staying here again because of the convenient location, but I would look around for other options first.

6

Rachel

Jun 6, 2024

·

Stayed 1 night

Unfortunately I hate to say this because I had been here before with family staying there due to location to the hospital and felt it was a nice hotel and clean. The garage and staff were nice, but once I got to the room I could barley open the door and then the door wouldn’t lock. I went down to the front desk and was told maintenance would be up. After an hour I returned and was told they had left hours ago. I had to change rooms which I was fine with because the first room was dirty ( mucous looking stuff on the wall, dust caked in the vents, crumbs In the dish holder and frig, as well as old popcorn on the floor), the mattress had no protector on it and the mattress pad was completely ripped. the second room was cleaner but there was greasy finger marks on the microwave and all over. Unfortunately due to all these issues I was in able to settle in my room until midnight with a need to get to the hospital by 5 am. It’s a nice place but communication and housekeeping need some improvement.

2

Tamaris

Feb 11, 2024

·

Stayed 1 night

Our room stunk so bad like wet dog the floor and carpet was disgusting. The staff was cool but I couldn’t get comfortable because the stench was horrible. We had our baby with us I’m sad she had to experience this. We will be showering and bathing thoroughly after leaving that stinking room. Ew. Replace the carpet or at least clean the carpet

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Rooms

Rooms are spacious with practical kitchenettes and comfortable beds; some offer views. A few guests received smaller-than-expected layouts or noted noise from the nearby fire station.

Related guest reviews

10

Jamie

Feb 8, 2024

·

Stayed 1 night

Very comfortable beds and bedding. Great room layout. Nice and comfortable room. Looked to be new or upgraded.

10

Michael

Jun 16, 2025

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Stayed 3 nights

We had a corner room, great views. King bed comfortable. Couch is in great shape, but uncomfortable for any length of time. Kitchenette is fine. Staff is very friendly everywhere. Bar is nice and you can get hot food at it,

10

Jennifer

Sep 24, 2025

·

Stayed 1 night

I was here for a funeral. Booked at the last minute thats why I ended up with a suite to myself. It was very nice and a ton of room. Wishing I could have stayed longer.

10

Alberto

Sep 7, 2025

·

Stayed 1 night

Great staff, nice spacious room

8

Lauren

Aug 17, 2025

·

Stayed 3 nights

This hotel is in an excellent location, just five minutes from Case Western and all of the fabulous museums in the area. The staff were helpful and efficient. I appreciated the large size of the hotel rooms, with all of the needed amenities (including a kitchen with everything one might need for cooking) and a spacious bathroom. The room was reasonably clean, though the floor had not been vacuumed thoroughly, there was a blood stain on the comforter, the drawers in the dresser unit were dirty, and the shower floor would have benefited from scrubbing.

10

Nadine

Nov 23, 2023

·

Stayed 4 nights

Liked size of room, the way the tv swiveled toward bed or living room area, kitchen good. Bed comfortable. Breakfast very good.

6

Thomas

Apr 20, 2025

·

Stayed 2 nights

Expedia pictures show a sofa area for a King Studio Urban but the room is actually very small with no sitting area. Very disappointing since we had to spend a lot of time there. Fire Station across street was loud at times. Otherwise hotel was fine

8

Bree

Aug 11, 2025

·

Stayed 1 night

Perfect for our family of four. Kids enjoyed the pool. Parking was nearby and easy. Breakfast was good. Really thankful for the spacious room and kitchen. Would definitely stay again.

10

barbara

Oct 27, 2024

·

Stayed 3 nights

Everything was good. Loved the room set up with kitchenette

8

Barbara

Jul 1, 2025

·

Stayed 2 nights

The suite was very spacious and comfortable. The breakfast was very nice. And the shuttle to places within two miles was great! Very little wait and coope Ray I’ve drivers.

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Service

Staff are frequently praised as friendly, professional, and accommodating across front desk, breakfast, and shuttle teams. Some guests experienced slow responses for requests or occasional rudeness.

Related guest reviews

6

Martin

Jun 24, 2025

·

Stayed 4 nights

Staff at the reception desk were not only not very helpful but also rude. Also, the electric outlets were not working when we entered the room so we had to call for them to be repaired. Shuttle drivers were really nice and helpful. Breakfast was very good and we appreciated that there were gluten free options.

8

Mark

Jul 19, 2025

·

Stayed 1 night

The only problem I had was having to request extra bedding for the sofa bed. Had to ask 3 times before they were brought to my room. There was also loud kids running back and forth directly above of us for hours! This isn't the fault of the hotel but still worth noting.

10

Nantapak

Sep 3, 2025

·

Stayed 4 nights

The service was excellent; they were very accommodating and fulfilled every request. The breakfast line staff, in particular, were exceptionally helpful and friendly.

10

Laura

Sep 4, 2025

·

Stayed 1 night

Staff was prompt and very delightful! Eager to be of service! Room was clean and neat. Would stay again!

10

Brittney

Oct 29, 2024

·

Stayed 1 night

If I could give T at the front desk 10 stars, I would. She was so very helpful when we checked in. I can’t express how grateful we were for her help!

10

Paul

Feb 3, 2023

·

Stayed 4 nights

The staff was so helpful and pleasant to talk to. Everyone on staff was very friendly and willing to help even where it was not their job.

8

Lisa

Aug 13, 2023

·

Stayed 1 night

The check in was fine. The service was awful. Needed extra sheets and pillows for the pull out couch. I had to call 3 times to finally have them delivered and they didn’t have extra pillows. Also needed another set of towels. Called the front seat 3 times again to have them delivered and no one ever showed up! The breakfast was poor quality and cold. Will not be staying at a Marriott again

10

William

Aug 31, 2024

·

Stayed 5 nights

The staff was outstanding in every way. They were courteous and helpful all the time during our stay. I had to go to the clinic for five days and they made a difficult time very pleasant.

10

Chris

Aug 17, 2025

·

Stayed 2 nights

Everything was great there. Staff was helpful and friendly.

10

Joe

Jun 27, 2025

·

Stayed 1 night

Shuttle service was amazing. The driver was friendly and polite. Got us from the hotel to dinner and to the concert and back. The staff helped with ideas for dinner and options

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Location

Location is convenient for Cleveland Clinic, University Circle, Case Western, and museums, with some dining within walking distance. A few note it’s not close to downtown.

Related guest reviews

10

DAVID

Jun 4, 2025

·

Stayed 4 nights

Very clean, staff super professional and friendly. Location was great, we were close to downtown, only a quick 15min bus ride.

10

william

Mar 3, 2025

·

Stayed 2 nights

Very convenient location. Attended event at Maltz center. Staff was great. Breakfast was excellent. We interacted with several clients of Cleveland Clinic who noted the convenience of the property too.

8

Janaina

Jul 2, 2025

·

Stayed 1 night

This isn’t the best located hotel, as it’s a bit far from the downtown area but for our purposes it worked. Parking is available in the garage opposite and price is reasonable (I think it was 20$). Breakfast is better than what I was expecting with a good selection of warm food, cereal, pancakes, breads and some fruits and yogurt.

10

Zameer

Apr 23, 2025

·

Stayed 1 night

Very clean hotel, close to the Case Western university and restaurants. Friendly and professional hotel service.

10

Paul

Sep 6, 2024

·

Stayed 2 nights

It is a very clean property. It is very conveniently located to the Cleveland Clinic Main Campus. We were able to easily walk to and from our appointments. Breakfast was included which made mornings very convenient.

10

Jaime Torrens

Jul 31, 2025

·

Stayed 4 nights

Excellent location, walking distance to virtually every museum and hospital facility in the area. Friendly staff and very tidy facilities.

10

Alexandre

Nov 5, 2025

·

Stayed 2 nights

Great location if you want to be at University Circle. Comfortable rooms.

10

Rachel

Aug 20, 2024

·

Stayed 3 nights

Great location, friendly staff, all the amenities I needed. Will stay here again on future visits.

10

Christian

Aug 21, 2025

·

Stayed 1 night

Easy to find and check in. Close to the Cleveland Clinic

10

Amanda

Feb 18, 2024

·

Stayed 1 night

Very nice hotel! Very close to downtown Cleveland without the noise of being downtown.

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Dining

Complimentary breakfast is generally considered good with plenty of options and occasional variety. Some guests found it mediocre or cold, and the on-site bar can be slow with limited choices.

Related guest reviews

10

Karen

Aug 15, 2025

·

Stayed 2 nights

Lovely breakfast spread, rooms were very clean and thoughtfully designed. We stayed while visiting Case Western, so location was perfect -- within walking distance. Front staff was awesome, when they didn't have the original room booked, they upgraded and gave us 2 connecting rooms!

10

Lucie

Jul 10, 2025

·

Stayed 1 night

Great Residence Inn. Highest Quality. Luxurious Front entrance Great security. Secured indoor parking garage. Great Buffet Breakfast. Beautiful Location. Luxurious lighting in Hallways. Computer access to desk computer. Highly recommended. Being a previous customer of other Residence inn by Mariott, I looked forward to the luxurious apartment. It was a great experience.

8

Tonya

May 7, 2024

·

Stayed 2 nights

Hotel is perfect if you have to visit the Cleveland clinic. Staff is very nice. Several restaurants very close also

10

Crystal

Jul 28, 2025

·

Stayed 1 night

The staff were all super friendly and helpful. The room was spacious and extremely clean. We walked down the street for dinner and had a few options. The hotel also has a complementary breakfast buffet with an amazing selection for adults and children. We would definitely recommend and stay here again!

8

Patricia

Mar 21, 2025

·

Stayed 1 night

Everything was great!! Wish breakfast would have stayed open a bit longer

10

Betty

Mar 29, 2025

·

Stayed 2 nights

The hotel room was very clean and the front desk personnel very attentive. I love the shuttle driver he helped my spouse who had a visual disability in and out of the van. The breakfast food was subpar not really up to standard for this chain. The first day barely okay. The second day not eatable. Overall I would stay here again and recommend this hotel. The location is excellent for the Cleveland Clinic

8

Lisa

Aug 13, 2023

·

Stayed 1 night

The check in was fine. The service was awful. Needed extra sheets and pillows for the pull out couch. I had to call 3 times to finally have them delivered and they didn’t have extra pillows. Also needed another set of towels. Called the front seat 3 times again to have them delivered and no one ever showed up! The breakfast was poor quality and cold. Will not be staying at a Marriott again

4

Jeremy

Nov 19, 2025

·

Stayed 1 night

It was ok, but overpriced based on the zero amenities. Had to pay for parking which was more than advertised online. There wasn’t a water refill station. Breakfast was mediocre.

10

Tara

Jul 21, 2024

·

Stayed 1 night

Breakfast was a very big selection!! The staff was all friendly

8

Joelene

Oct 7, 2025

·

Stayed 4 nights

Room was clean, comfortable bed, most staff great. Don't plan on getting a drink at the bar. Waited forever for the bartender, not many choices to drink, was out of most stuff. Watched the bartender ignore multiple people waiting for drinks. Breakfast was good, lots of selections.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$170
February	$164
March	$201
April	$177
May	$213
June	$235
July	$225
August	$234
September	$237
October	$214
November	$173
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $356	15 $388	16 $373	17 $602	18 $613	19 $605
20 $205	21 $271	22 $311	23 $294	24 $268	25 $355	26 $384
27 $218	28 $275	29 $279	30 $305

Su	Mo	Tu	We	Th	Fr	Sa
				1 $410	2 $315	3 $324
4 $166	5 $203	6 $288	7 $279	8 $269	9	10 $515
11 $177	12 $217	13 $263	14 $263	15 $196	16 $269	17 $273
18 $182	19 $206	20 $238	21 $263	22 $242	23 $273	24 $264
25 $168	26 $231	27 $259	28 $261	29 $216	30 $226	31 $223

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Corner

Studio, 1 King Bed (Urban)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Studio, Multiple Beds

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Cleveland University Circle/Medical Center

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