Name: Bespoke Hotel Shinsaibashi
Address: 2-6-25 Minamisenba, Minamisenba, Osaka, Japan, Osaka, Osaka Prefecture, JP
Price range: US$39–US$339 per night
Rating: 8.25

What guests think

At Sugata Hotel Osaka Shinsaibashi, Series by Marriott, travelers praise the convenient, walkable location and welcoming staff, while noting compact rooms that can feel tight with luggage or families, and mixed cleanliness ranging from spotless to dusty or odorous.

Many appreciate the modern lobby and handy common area, but the limited number of washer-dryer combos and occasionally weak Wi-Fi frustrate some. Breakfast ranges from complimentary bread and coffee to a simple paid buffet; feedback is generally positive but not special. Rooms are efficiently laid out and quiet with comfortable beds, though bathroom space and ceiling height can be tight for taller guests. Expect a practical, compact base well suited for exploring Osaka.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The modern lobby and large common area are appreciated, but only three washer-dryer combos often get busy and dry poorly. There is no on-site parking (nearby lots instead), and the bar or restaurant offering can be limited or closed.

Related guest reviews

10

Cassandra

20 Oct 2025

·

Stayed 4 nights

Had a great stay at the bspk hotel. The location was excellent - only a couple of blocks from the Dotonbori area. The room was the classic compact size, but quite efficient. The bathroom was also typical for these compact hotels (step up, everything very cosy). Shower strength was excellent. Bed was very comfortable. A/C worked great. Good sized fridge for keeping drinks closed. Room on the 9th floor was very quiet. New towels delivered daily, even without housekeeping. The 3 washer/dryers get a bit busy.

10

Brian

4 Apr 2024

·

Hotel was very nice, and very happy with the stay. Staff are very friendly and welcoming. Nice rooms and very comfortable, away from noise still very close walk to everything we wanted to see. Only issue was the laundry facility. 3 machines for a whole hotel was near impossible to find a time they weren't already taken even at 2am.

4

AKANE

27 Sept 2025

·

Stayed 2 nights

リッチ的には全く不満はなかったですが、駐車場がないのとスタッフがクールな感じでした。

Translate

6

Hazel

1 Jan 2025

·

Stayed 3 nights

Extremely tiny rooms. No place to open luggage at all. No restaurant or bar despite photos indicating such. The “bar” area is now just a guest hang out zone but with zero facilities.

8

JUNICHI

16 Sept 2025

·

Stayed 1 night

外観も部屋も綺麗で、モダンなホテルの代表でした。ゆっくりと過ごせました。一泊でかなり安かったです。ありがとうございます。ただ、喫煙所が外にあり、ホテル内に喫煙所があればよかったです。（真夏と真冬は喫煙者にとってかなり厳しい）後、喫煙所にゴミ箱が設置されてましたが、ただの大きなバケツのみでした。外観がオシャレなので、それに似合ったダストボックスがあればオシャレ感が上がると思います。その2点があったので星4となりました。

Translate

8

Ciara

2 Mar 2025

·

Stayed 3 nights

Ok spot for the price! Nice lobby but rooms were ok but whole floor we were staying smelled like smoke and front desk didn’t seem to care. Was definitely run by younger generation lots of university kids more of a “party” hotel close to the main city. Bar was closed during our stay so didn’t get to try it!

8

Morina

14 Apr 2025

·

Stayed 5 nights

Two issues our tv didn’t have English subtitles only Japanese.. they said it was already preset and couldn’t change the setting. They only have three washers for the entire hotel .. it’s a two in one washer and dryer.. dryer setting wasn’t good.

4

Franz Martin

12 Dec 2023

·

Stayed 4 nights

Poor rating due to the terrible WiFi. As travelers, this is so important and Bespoke’s WiFi was basically not functional. Other than that, the location was great near Dotonburi. The rooms were small, but clean and have a fridge. There is a washer and dryer on the second floor, as well as a microwave, ice machine, and vending machine. Staff was also friendly.

6

Benyapak

26 Nov 2024

·

Stayed 5 nights

Great location, great staff. Walkable to shopping streets. Right across Lawson and 7-11. Wi-Fi is not the best. I had multiple issue during virtual meeting from both the lobby and our room. Only 3 laundry machines available while there were multiple people trying to use them. The dryer doesn’t dry our clothes even after running 3 rounds of dryer. We ended up taking our clothes to nearby laundromat instead.

8

Man Yee

7 Mar 2024

·

Stayed 3 nights

The hotel does not have it's own parking site but it provided us a handout with detail instruction on where to park our car - the room is rather new and modern (bonus point on the huge bathtub) It's within walkable distance to Shinsaibashi, most of the staff are nice and friendly except for a few has a bit of attitude issue but overall it's acceptable consider the price I paid

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed. Many found rooms and public areas clean, but recurring reports cite dusty corners, dirty or stained linens, and bathroom odors or mildew, plus occasional wear.

Related guest reviews

2

Chun Ming

11 Dec 2025

·

Stayed 8 nights

Room is fine but definitely not clear. There is a huge dirt on the comforter and pillows as well.

10

Vanessa

12 Dec 2025

·

Stayed 3 nights

Was visiting Osaka with my family, neighborhood was good. Room was clean, premises were clean also. Staff was nice. I would stay here again.

6

Yunshi

26 Sept 2024

·

Stayed 5 nights

My partner and I were looking to wrap up our Japan trip at Bespoke hotel however, it was a disappointment. Upon entering into our room, we immediately notice a strong odour (which we assume could be the smell of mould). There was a very loud noise throughout the room which we thought could be from external then turnouts it was the fan from the bathroom. We noticed stain on the bed cover as soon as we lifted the blanket, not just one spot but 3 different spots. Carpet was not vacuumed meticulously either - there was a bunch of hair on the floor especially on the edge of the carpet which seems like it got pushed to the side and got forgotten. When trying on the provided pajamas, a ball of hair fell out! Even after requesting room cleaning service, bed sheet wasn't changed and there was still hair on the carpet especially around the edges. Though the location is convenient to explore the area, we noticed a handful of other hotels along the same street. Would not return.

6

HIROKA

29 Jul 2025

·

Stayed 3 nights

シーツの一部に汚れや破けがあった。バスルームはチェックイン直後からずっとアンモニア臭というか、尿の臭いがずっとしていて、少々不快だったが、部屋まで臭いがするわけではないのでまだ我慢できる。スタッフは親切丁寧な接客とは言い難く、どちらかといえば親しみやすさを目指しているような感じ。交通アクセスがよく、周辺にコンビニやドラッグストアが何店舗かあって立地はいい。

Translate

6

Kimberly

26 Aug 2025

·

Stayed 3 nights

Staff members were helpful and informative. The location itself is very convenient as it is right across a convenience store and is a walkable distance to the station and other places. The building and the area around it is nice. However, the room I stayed in was not as nice nor the cleanest. There were questionable stains and worn down walls, dusty corners, and unclean-looking bed sheets and towels.

2

Chun Ming

30 Nov 2025

·

Stayed 1 night

Room is fine but they definitely need to improve the clean up. Duvet is extremely dirty and there is hair in the bathtub.

10

Erick

26 Oct 2025

·

Stayed 2 nights

La habitación es un poco pequeña, pero está muy limpia y confortable. El personal es muy amable. El hotel está muy cerca de lugares turísticos a pie, o muy cercano a estaciones de metro, si se requiere. Definitivamente lo recomiendo.

Translate

6

Michael

26 Sept 2025

·

Stayed 4 nights

The rooms are small as expected but dust around air vent and on the wall surrounding. Thick dust on edge of side table, stains on soap bottle. No tea bag in room (this is Japan!) wall paper is peeling off, in general lots of wear and tear for a relatively new looking hotel throughout.

8

Mousumi

5 Jan 2026

·

Stayed 4 nights

Clean room, small in size, good location

8

?

1 Mar 2024

·

Stayed 6 nights

Rooms are okay but it’s too small and we saw a cockroach on the floor of the toilet at the first day we stay here

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are very compact with limited space for luggage and some rooms facing close-by walls; beds are comfortable and rooms are generally quiet. Bathrooms are small, and a few taller guests noted low fixtures; Wi-Fi can be weak.

Related guest reviews

4

Maik

19 May 2025

·

Stayed 2 nights

The price is tempting but the size of the room is unacceptable, no space for 2 suitcases and 2 persons standing at the same time. The view was onto a wall in 1,5m distance. A human bento box!

6

Cynthia

13 Oct 2024

·

Stayed 3 nights

Everything was fine but better suited for visitors 5’2” or under so you don’t hit your forehead everytime you sit down on the toilet. Travellers with more than a carry on should consider a room larger than two twins.

10

Cassandra

20 Oct 2025

·

Stayed 4 nights

Had a great stay at the bspk hotel. The location was excellent - only a couple of blocks from the Dotonbori area. The room was the classic compact size, but quite efficient. The bathroom was also typical for these compact hotels (step up, everything very cosy). Shower strength was excellent. Bed was very comfortable. A/C worked great. Good sized fridge for keeping drinks closed. Room on the 9th floor was very quiet. New towels delivered daily, even without housekeeping. The 3 washer/dryers get a bit busy.

8

Jonathan

16 Dec 2023

·

Stayed 4 nights

Everything was great, minus the super weak internet wi-fi connection.

6

Sebastian

20 Oct 2025

·

Stayed 3 nights

Fint hotel, men meget lille værelse. Dog var sengene gode og hotellet pænt og moderne. Morgenmaden var ikke noget at skrive hjem om, men der ligger en 7-eleven og familyMart lige overfor. I gåafstand til den store shoppinggade, som fører ned til Dotonbori.

Translate

10

Vanessa

14 Oct 2025

·

Stayed 4 nights

Die Lage ist top, das Zimmer ist etwas klein gewesen, aber das war für uns trotzdem völlig in Ordnung. Würde es immer wieder buchen

Translate

8

cesar

26 May 2024

·

Stayed 2 nights

Clean room Quiet area Not so good wifi

10

Thelma

7 Jul 2025

·

Stayed 3 nights

Area and hotel was amazing. There are 2 convenience stores right accros. Very quiet. Rome a bit a the smaller size but that is to be expected in Japan. Could only open 1 suitcase at a time by the entrance.

8

Steven

21 Aug 2025

·

Stayed 1 night

It was convenient walk to station using the underground passage. Room was very small for 4 people.

10

Keith

18 Apr 2025

·

Stayed 3 nights

Enjoyed our rooms - They were clean and beds were comfortable. Restaurant in lobby had decent breakfast. Only issue is if you are over 6' tall, you may have issues standing up in the bathroom.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are generally friendly and helpful, with luggage storage and some English support. A few guests reported strict 3 pm check-in and occasional unhelpful or inconsistent responses.

Related guest reviews

10

Joseph

14 Nov 2025

·

Stayed 3 nights

Good staff and quality service

6

Junko

19 Aug 2025

·

Stayed 1 night

まともなスタッフもいたけど、は？みたいなスタッフが3人（特に髪の長い女性スタッフ）。仕事してるの？遊んでるの？遊ぶんなら、フロントから出た方がいいと思います。仕事しない方がいると、仕事してる方まで悪く見えてしまってもったいない印象です。お部屋のタオルも人数分なく、唯一1人分だけあったタオルは髪の毛がついていて、不快でした。ただ連絡したらすぐに、まともなスタッフさんが対応してくれました。建物等は綺麗で、周辺もコンビニや飲食店がありとても便利でしたが一部のスタッフさんだけが、もったいないなと思いました。

Translate

10

Paul Michael

7 Oct 2025

·

Stayed 3 nights

Good location, very friendly and helpful staff!

10

Sarah

11 Sept 2025

·

Stayed 2 nights

Very kind staff. Washer and dryer availability. Clean rooms. Very close to the train station and the Main Street.

10

Robbie

20 Oct 2023

·

Stayed 2 nights

The hotel was in great condition with modern decor, plenty of plugs and a spacious room. The area is a 10 minute walk from Dontonbori so is quiet but close enough you’ll not be short of options for eating/drinking. Staff were very nice and helpful, couldn’t recommend enough!

6

Christie

7 Mar 2025

·

Stayed 1 night

Bed Sheets are like 2 ply paper thin and rough against the skin. Small rooms. 9 min walk from red line and 5 minute walk from nagaraboshi which is a small Station. I don’t get the bespoke part of the hotel? Cannot open clamshell luggage’s. If you also are a girl and have long hair the hairdryer is old style. Pros - can store luggage. Staff is really dead-on for check in at 300pm. No early check in.

2

Katrina

6 Oct 2025

·

Stayed 4 nights

We paid for a hollywood twin room which does not what it looks at all from the photos. It says it had “climate controlled aircon” which was rubbish as it was an old remote control. They gave us 2 keycards, 1 we needed to keep the aircon running so we only had 1! And they charge for an extra!! The cups we had coffee on werent clean. There were 3 (8yo son with us) of us they provided 2 towels and when I ask for another they said to come down as they dont deliver anything to your room! Worst part, we arrived midday knowing fully we had 3 hrs before check in so we waited. At 2:55 the receptionist wouldnt check us in and wait til 3:00pm! Then a group of other guests came and we ended up at the end of that long line! The front desk staff are just not helpful at all. I guess you get what you pay for and next time I would rather pay for better service!! Never again in this hotel.

10

Mercedita

23 Dec 2024

·

Stayed 2 nights

We had an excellent stay! Staff was superb! They recommended outside parking that’s cheap, and quickly provide requests

10

Kye Ryang

19 May 2025

·

Stayed 4 nights

I stayed at Shinsaibashi location in Osaka with my daughter for 4 nights and I enjoyed staying there. Staffs were friendly especially, Yuki Hidaka. When I had a difficult time recieving check-in info. from the next hotel in Tokyo, he helped me a lot. I was impressed how patient and caring he was at that time. Thank you Yuki!

10

Daniel

9 Sept 2025

·

Stayed 4 nights

Amazing staff everything was walking distance

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Walkable to Shinsaibashi and Dotonbori and within a few minutes of metro stations for many guests. A minority felt the walk to stations or sights was longer than expected.

Related guest reviews

10

Cassandra

20 Oct 2025

·

Stayed 4 nights

Had a great stay at the bspk hotel. The location was excellent - only a couple of blocks from the Dotonbori area. The room was the classic compact size, but quite efficient. The bathroom was also typical for these compact hotels (step up, everything very cosy). Shower strength was excellent. Bed was very comfortable. A/C worked great. Good sized fridge for keeping drinks closed. Room on the 9th floor was very quiet. New towels delivered daily, even without housekeeping. The 3 washer/dryers get a bit busy.

6

Juhee

5 Sept 2025

·

Stayed 1 night

좁기는 진짜 좁아요. 침대외에는 캐리어 놓을 수 있는 공간이 절대적으로 부족합니다. 하지만 피곤하니 편하게 바로 잤어여^^ 위치가 좀 애매한 부분이 있고 도톤보리에서 엄청 멀어요. 파르코 백화점까지 약 13분정도 소요되니 도톤보리로 가시려면 비추입니다.도톤보리까지 도보20분 넘어요. 침대는 편안했습니다.

Translate

10

Ingrid

27 Sept 2025

·

Stayed 4 nights

Clean and quiet hotel. The staff welcomed us in English and were very helpful. East access by metro and convenience store across th street and around the corner.

8

Annabelle

23 Dec 2024

·

Stayed 2 nights

Great location for walking to attractions.

8

Keigo

28 Sept 2025

·

Stayed 2 nights

駅から平坦で５分程度なため、大きな荷物を持っていても問題ない。近くにセブンイレブン、ファミリーマート、キッチンオリジンがあり、遅くの食事等も問題ない。

Translate

6

??

13 Oct 2025

·

Stayed 2 nights

駅まで徒歩圏内なのでよかったです

Translate

10

Alyssa

7 Oct 2025

·

Stayed 2 nights

We mostly used it as a hub while jumping around between Osaka, Kyoto, and Nara but it was perfect. It was only a 5 minute walk to a subway station, and across the street from a 24 hour 7/11

10

Vanessa

14 Oct 2025

·

Stayed 4 nights

Die Lage ist top, das Zimmer ist etwas klein gewesen, aber das war für uns trotzdem völlig in Ordnung. Würde es immer wieder buchen

Translate

10

Richard

4 Dec 2024

·

Stayed 5 nights

Excellent location - convenience stores right across the hotel, dining area for guests to eat their takeout meals, 10 minute walk to Dotenbori, and 5 minute walk to metro station. The rooms were small room but comfortable.

8

Brendan

29 Sept 2025

·

Stayed 2 nights

The hotel is a 10 min walk from the train station. Really close to Shinshaibashi shopping centre and Dotunbori is about 15 to 20 min walk. Room is quite small, we booked a non-smoking room however there's some tinge of smoke smell inside.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site breakfast is described as decent, ranging from complimentary bread and coffee to a simple buffet. Feedback is generally positive but basic, and options can be limited.

Related guest reviews

10

Nishii

28 Sept 2025

·

Stayed 1 night

外観、お部屋ともに、とてもキレイで、チェックインもスムーズにできて良かったです。朝食は、お洒落なカフェでのビュッフェで美味しかったし満足でした。

Translate

10

Shelley

17 Apr 2025

·

Stayed 3 nights

Very nice accommodations, friendly staff. Good breakfast avaiy

8

Emily

22 May 2025

·

Stayed 1 night

The property is very aesthetic & at a prime location. Walking distance to Shinsaibashisuji, Dontonbori & Namba. We got to the hotel 10min before check in time so I walked to the counter (not knowing) they weren’t ready for check in…once it was time to line up to check in, the staff was very intense. But once you’ve paid, their mood became very nice. We just got the cheapest standard room for 2 adults & 1 toddler. We were very comfortable staying in the room. Light travelers. The bathroom curtain in our room smelled like a foul odor. I think they need to change it or wash it. Room 1119 by the way.

10

Hon Kit

28 May 2023

·

Stayed 6 nights

住宿體驗比預期好，整體優點明顯，不挑骨頭的話也沒什麼缺點。位置方面，酒店位於心齋橋，與地鐵站步行距離約5至10分鐘，步行至連接地鐵站的地下街更只需2分鐘，鄰近心齋橋商店街亦方便購物，酒店樓下對面也有便利店方便買宵夜和日用品。環境方面，酒店大堂擺設挺有心思，沙發也夠舒適，整體風格能讓人留下印象。服務方面倒是相對普通，大概是因為酒店開業時間不長，員工也普遍年輕，整體服務體驗沒有傳統日本酒店業那麼嚴謹，算是不過不失。房間方面，我預訂的是三人床房，這間酒店的房間面積本來就相對較小，放置三張床後，更難免顯得擠迫，這個缺點倒是預期之內，畢竟這個價錢定位配上它的地理優勢和整潔程度還是值得的，房間配置也沒有問題，傢俬用品都夠新淨，至於房間燈光方面確實稍微偏暗，適應後倒不算什麼大問題。此外，家人都挺推薦到他們的咖啡廳享用早餐，早上10點前都有免費麵包、冬甩、咖啡及檸檬水提供，雖然選擇不多，但是環境舒適平靜，先在這裏享用一下早餐再向旅程出發也是個不錯的選擇。

Translate

6

Sebastian

20 Oct 2025

·

Stayed 3 nights

Fint hotel, men meget lille værelse. Dog var sengene gode og hotellet pænt og moderne. Morgenmaden var ikke noget at skrive hjem om, men der ligger en 7-eleven og familyMart lige overfor. I gåafstand til den store shoppinggade, som fører ned til Dotonbori.

Translate

8

Ciara

2 Mar 2025

·

Stayed 3 nights

Ok spot for the price! Nice lobby but rooms were ok but whole floor we were staying smelled like smoke and front desk didn’t seem to care. Was definitely run by younger generation lots of university kids more of a “party” hotel close to the main city. Bar was closed during our stay so didn’t get to try it!

10

Richard

4 Dec 2024

·

Stayed 5 nights

Excellent location - convenience stores right across the hotel, dining area for guests to eat their takeout meals, 10 minute walk to Dotenbori, and 5 minute walk to metro station. The rooms were small room but comfortable.

8

Anchi

1 Sept 2025

·

Stayed 3 nights

早餐選擇性可以再多一些

Translate

10

Keith

18 Apr 2025

·

Stayed 3 nights

Enjoyed our rooms - They were clean and beds were comfortable. Restaurant in lobby had decent breakfast. Only issue is if you are over 6' tall, you may have issues standing up in the bathroom.

10

Saori

13 Sept 2025

·

Stayed 2 nights

こちらのホテルの朝ご飯がすごくおいしかった。タオル交換のみでシーツ交換や部屋の清掃はないので、もしそのサービスが欲しい人は気をつけた方がいいかもしれません。冷蔵庫があんまり冷えていないのと、冷凍庫がないのでアイスを保存できません。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$54
April	US$86
May	US$86
June	US$61
July	US$70
August	US$92
September	US$126
October	US$165
November	US$104
December	US$70

Su	Mo	Tu	We	Th	Fr	Sa
				1 $63	2 $79	3 $148
4 $66	5 $83	6 $70	7	8 $99	9 $93	10 $199
11 $143	12 $122	13 $70	14 $86	15 $162	16 $97	17 $279
18 $77	19 $89	20 $84	21 $66	22 $75	23 $188	24 $247
25 $122	26 $112	27 $83	28 $70	29 $82	30 $159	31 $339

Bespoke Hotel Shinsaibashi

Prices for Bespoke Hotel Shinsaibashi

Monthly average prices

About this property

Location

Room options

Twin Room

Double Room

Adjoining Room (Double Room + Twin Room), Not Connecting Room

Compact Double Room

Triple Room

Adjoining Room (Twin Room + 2R), Not Connecting Room

Room, Accessible

Hollywood Twin

Adjoining Room (Twin Room + Triple Room), Not Connecting Room

Guest reviews of Bespoke Hotel Shinsaibashi

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Bespoke Hotel Shinsaibashi

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $95	23 $39	24 $41	25 $63	26 $83
27 $39	28 $49	29 $54	30 $68