Is parking available at the property?

Parking is available nearby for a fee of approximately EUR 36 per day, located 525 feet away and open 24 hours. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is served on weekdays from 7:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee of approximately EUR 25 for adults and EUR 13 for children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed with the property prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Plaza Mayor and within a 10-minute walk of the Royal Palace of Madrid. It is approximately 1 mile from the Thyssen-Bornemisza National Museum and Museo Nacional Centro de Arte Reina Sofía. The preferred airport is Adolfo Suarez Madrid-Barajas Airport, located about 22.7 km (14.1 miles) away.

Does the property have a swimming pool?

Yes, the property features both an indoor pool and an outdoor heated pool. The outdoor pool is seasonal, open from April to September, and pool access is available from 11:00 AM to 7:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific age policies.

Pestana Collection Plaza Mayor – Madrid Hotel

Average nightly price at Pestana Collection Plaza Mayor by month, last 12 months (USD)
Month	Average price
January	$245
February	$243
March	$284
April	$360
May	$374
June	$331
July	$260
August	$223
September	$420
October	$413
November	$325
December	$269

What guests think

Travellers describe Pestana Collection Plaza Mayor as a beautifully restored, centrally located hotel with exceptionally friendly staff, comfortable though often compact rooms, and popular spa and rooftop pools that add welcome relaxation after exploring Madrid’s sights on foot.

Guests praise the unbeatable Plaza Mayor setting and easy walking access to attractions, with effective soundproofing keeping most rooms quiet. Common drawbacks include small standard rooms, occasional maintenance or layout quirks, crowded or seasonal pool access, and mixed experiences with the spa or breakfast value. Overall, expect a stylish, centrally based stay with warm service and memorable views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Spa and pools are a highlight, with a tranquil indoor area and a rooftop pool offering views; many note they are small and can get crowded, and the gym is limited with occasional seasonal or temporary closures. Some mention cool pool water or low sauna temperatures.

Related guest reviews

10

Håkan

Oct 20, 2025

·

Stayed 2 nights

Allt var toppen bra förutom att takterass och pool på ovan våning ej var öppen. Stängde för säsongen redan i början på oktober. Detta borde angetts på Hotels sidan.

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10

Steven

Oct 3, 2025

·

Stayed 3 nights

Loved the property and everything about the hotel. The spa and indoor pool were amazing! Gym is underwhelming but it’s nice to have a little bit of a gym over nothing. Rooms were great, very comfortable. Location was great. One of my favorite places I have stayed!! Can’t wait to return.

10

Adrian

Mar 21, 2025

·

Stayed 2 nights

Klasse sted - virkelig lækker morgenmad. Super service fra alle. Smukke omgivelser. God beliggenhed. Smuk pool men lidt lav. Lille fitness desværre.

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10

Christopher

Jul 11, 2025

·

Stayed 2 nights

Fantastic hotel with an exceptional location! The hotel staff is extremely attentive and friendly. The room was spacious, modern and overlooked the plaza mayor. Breakfast buffet is in regards of what’s offered worth every single penny! Next time we chose to stay a couple of nights in Madrid, the Pestana Plaza Mayor will be our preferred choice to stay! Only backdraw was that the Sauna should run a lot hotter than it does. 85C+ and not 60-70. Keep up the great work and Hasta la Proxima! :-)

8

Karen

Jun 29, 2025

·

Stayed 3 nights

A well run hotel with friendly staff and great breakfasts. Clean, quiet and confirm and comfortable. Only criticism is the size of bedrooms which have integral bathrooms. Also the pool area on the roof was overcrowded and therefore inaccessible during our stay when it was 35 degrees.

8

maurice

Feb 20, 2023

·

Stayed 4 nights

Bel hôtel bien situé pour une visite des principaux lieux nous sommes déçus du spa bel piscine mais froide pas de jacuzzi et le sauna dans un couloir

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10

Kaitlyn

Sep 10, 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Yvonne

Dec 4, 2025

·

Stayed 2 nights

Beautiful hotel in perfect location right on Plaza Mayor. Staff were all exceptionally helpful! Breakfast and dining room all very nice! Heated pool and sauna in the basement

10

Stella

Oct 8, 2024

·

Stayed 3 nights

Beautiful hotel with very helpful staff. Excellent facilities including indoor pool, rooftop pool has wonderful views. Great hotel

10

Sylvain

Nov 10, 2025

·

Stayed 4 nights

Bel hôtel . Piscine un peu petite , elle devient vite surchargée . Personnel avenant

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Cleanliness

Overall cleanliness and housekeeping are praised, with many finding rooms spotless. A few reports mention issues such as a dirty or damp carpet, incomplete room prep, or bathroom leaks.

Related guest reviews

8

Oscar

Feb 5, 2023

·

Stayed 3 nights

Dirty Carpet in the room.

8

Nicole

Sep 2, 2025

·

Stayed 4 nights

Good spot to stay in when first visiting Madrid, we did have issues with the shower where the water wasn’t completely going down the drain which caused the room to flood every time we showered we had to make sure the water pressure was low each time.

10

Amanda

Sep 25, 2025

·

Stayed 3 nights

Great location. Friendly and helpful staff. Clean.

2

yukiko

May 26, 2025

·

Stayed 1 night

掃除の片付けが終わってなくて、ゴミが洗面所に置いてあったシャワーを使おうとしたら出てきたお湯が熱湯で間違って浴びたら大火傷するレベルだった

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10

Kaitlyn

Sep 10, 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Pieter

Mar 12, 2026

·

Stayed 2 nights

The check-in was excellent (our room was available when we arrived at 9am!), the room was very clean, a comfortable bed, well equipped, excellent housekeeping, great/helpful front desk staff and concierge service; perfect location, in all it could not havce been a better stay.

10

Tricia Marie

Dec 6, 2025

·

Stayed 5 nights

The location. Staff was very nice. Only one part of the carpet in the room was moldy because it was right new to the bathroom, always getting wet.

10

Timur

Dec 7, 2025

·

Stayed 4 nights

Odalar tertemiz personel nazik

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10

Anam

May 13, 2024

·

Stayed 2 nights

Excellent service and very clean.

10

leonardo

Feb 17, 2026

·

Stayed 1 night

La habitación estaba limpia

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Rooms

Rooms are stylish but many standard rooms are small or have awkward layouts, while beds are comfortable and some suites are spacious with excellent Plaza Mayor views. Soundproofing generally keeps rooms quiet, though plaza-facing rooms can hear activity; a few guests reported weak Wi-Fi or temperature control quirks.

Related guest reviews

8

Thaisa Marina

Feb 8, 2026

·

Stayed 4 nights

Limpeza muito boa, equipe cordial e solícita. Localização imbatível. Minha única observação é quanto ao tamanho do quarto padrão. É muito, mas muito pequeno. Acho que se paga mais a experiência de estar na Plaza Mayor, porque o tamanho do quarto para um casal chega a ser incômodo.

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8

Kiran

Oct 4, 2025

·

Stayed 4 nights

Very spacious room; comfy bed; only downside is no windows in the bedroom section.

10

Bengt

Jun 15, 2025

·

Stayed 3 nights

Perfekt läge. Bra service, trevlig personal, rent och snyggt, bekväm säng, tyst, ett mycket bra hotell.

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8

Jamilyn

Jan 30, 2023

·

Stayed 2 nights

Location was amazing, the hotel is gorgeous, the only issue was that the rooms were very hot and the thermostat did not work. We had to open and close the window constantly to try to keep it at a good temperature.

10

MARIA DOLORES

Mar 12, 2026

·

Stayed 2 nights

Muy bien ubicado, hotel muy tranquilo y bonito, camas muy cómodas.

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8

Richard

Oct 22, 2025

·

Stayed 1 night

Room was small but clean. Glad we were only there for one night

10

guy

Oct 29, 2025

·

Stayed 7 nights

Hôtel très bien situé. Avons pu faire toutes les visites à pied. Chambre avec vue sur la place relativement petite mais confortable.

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10

Donna

Apr 7, 2025

·

Stayed 2 nights

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.

8

Renata

Oct 20, 2024

·

Stayed 2 nights

Perfeito em tudo, a única desvantagem é o wifi e internet que não pegam bem pelo menos no quarto que ficamos.

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10

Andrew

Nov 1, 2024

·

Stayed 5 nights

The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.

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Service

Service is widely described as friendly, attentive and helpful across reception and concierge, with quick resolution of issues and thoughtful touches. A minority reported inconsistent service or rigid policies (e.g., restaurant/spa service lapses, limited early breakfast-to-go, or handling of special situations).

Related guest reviews

10

Viktoriya

Oct 21, 2025

·

Stayed 5 nights

Absolutely fantastic stay. Team is very welcoming and accommodating. Breakfast has good options for everyone, make to order service is quick. Even though the location of the hotel is in the busy touristy area, inside the building is very peaceful and quiet. Easy walk to all main attractions, restaurants, coffee shops and shopping. Very safe. Will recommend.

10

Julie

Jun 27, 2025

·

Stayed 2 nights

Javier was excellent to work with when I called due to a travel delay. In an excellent spot to see the historic city center. While located in the Plaza Mayor, it was a quiet respite from the bustle around it. Highly recommend

8

Juan

Apr 26, 2025

·

Stayed 2 nights

We had a very nice stay. The rooms were comfortable and the location was perfect for waking to the most interesting parts of Madrid. The reception and concierge staff seemed to be distracted with how to use the computer system and we had to ask a number of times before we got a hold of the concierge to help us make dinner reservations.

4

mathieu

Jul 10, 2025

·

Stayed 3 nights

Ma conjointe s'est fait voler 2 bagues et 150 euro en argent comptant dans la chambre. La direction de l'hotel nous fait perdre du précieux temps de vacances pour nous faire faire une déclaration à la police pour finalement nous dire qu'il ne rembourseront pas car ils nous ont fourni un coffre fort... Pourquoi ne pas l'avoir dit au départ... Aucune compensations proposé par l'établissement. Dommage pour un endroit de cette réputation/prix

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10

Michael

Apr 18, 2024

·

Stayed 4 nights

Excellent location with a wonderful staff. Had an issue with initial room and it was remedied very quickly. Highly recommend the hotel.

10

Skyler

Nov 21, 2025

·

Stayed 2 nights

We loved everything about our experience here! The staff was awesome & stored our bags so we could explore before check-in, our room was ready a little earlier than anticipated so we got to get up quicker, our rooms view was amazing and the location is perfect! The bed and pillows were comfortable and the room layout was convenient and well thought out. When we requested anything additional, it for delivered quickly and with a smile. When we come back to Madrid in the future, we will 10000% be staying here again.

6

ROBYN

Jul 3, 2025

·

Stayed 3 nights

Great position though very variable experience of the staff including poor service in the restaurant and spa.

10

Pieter

Mar 12, 2026

·

Stayed 2 nights

The check-in was excellent (our room was available when we arrived at 9am!), the room was very clean, a comfortable bed, well equipped, excellent housekeeping, great/helpful front desk staff and concierge service; perfect location, in all it could not havce been a better stay.

10

Deyanira

Nov 15, 2025

·

Stayed 3 nights

Excelente ubicación, la atención del personal, desayunos muy ricos, al llegar nos recibió Rubén, super atento y amable

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4

Monika

May 20, 2025

·

Stayed 4 nights

Location is excellent, but the hotel was limiting access to some hotel public areas without previous notice. Also not very accommodating (refused to provide breakfast to go when checking out a few minutes before 7 am).

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AI-generated summary based on recent guest reviews

Location

Unbeatable central location directly on Plaza Mayor, walkable to major sights, dining and transport. Vehicle access can be tricky and plaza-view rooms may experience some late-night or early-morning noise, though double glazing keeps many rooms quiet.

Related guest reviews

10

Fernando Afonso

Nov 25, 2025

·

Stayed 1 night

Localização excepcional, dentro da Plaza Mayor , perto de tudo , decoração primorosa , atendimento muito bom

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10

Dilmurod

Jul 29, 2023

·

Stayed 1 night

Great location and staff!!

8

Irakli

Nov 11, 2025

·

Stayed 4 nights

Very good location. Easy access to everywhere

10

Mary Ann

Aug 23, 2023

·

Stayed 5 nights

The location could not be better at the steps of the Plaza Major! My flight arrived early and the very nice and accommodating staff got me my room hours before check-in! The rooftop pool had amazing views so highly recommend it!

10

Jeanette

Dec 8, 2025

·

Stayed 1 night

Excellent location. Historic site.

8

Ratna

Oct 21, 2024

·

Stayed 2 nights

The location is perfect as it is walkable to most attractions

10

Kaitlyn

Sep 10, 2023

·

Stayed 2 nights

The location of this hotel is unbeatable. Literally right in the middle of Plaza Mayor. The hotel itself was modern and very clean. Staff was quite attentive. The room we stayed in the first night had a shower that would not drain properly. The staff sent someone almost immediately to take a look. They couldn’t do anything about it the first night so showering was pretty rough. Maintenance tried to fix it the next day but that didn’t work. The hotel kindly moved us to a new room (the best one in the hotel!!). It was amazing and we certainly appreciated that they addressed the issue. The facilities are quite lovely - the rooftop bar/lounge/pool has an amazing view and is very comfortable. We also used the indoor pool in the spa area which was also very nice. If we were to return to Madrid we would definitely stay at this hotel again.

10

Donna

Apr 7, 2025

·

Stayed 2 nights

If you are looking to stay in a great location with amazing Plaza Mayor views, this is your hotel. The rooms are large, the beds are comfortable and bathroom are nicely updated. The restaurant is quiet and lovely with plants and art. If you have a Plaza view (which I had) it is amazing to open your doors, enjoy the view and people watch. Also, you can go down to the plaza at anytime and enjoy a meal or drink. However, if you are looking for a quiet room, I would not choose the plaza view because it's busy and noise can be heard late into the evening. Also, the morning after 7am can have noise in the plaza with all the delivery trucks, delivering to all the many restuarants. Lots of hustle and bustle in this location. I have stayed here twice and enjoyed it each time.

10

Raul

Sep 30, 2025

·

Stayed 3 nights

Very well located. Rooms are kind of small, but in very good condition. Right in the heart of Plaza Mayor. If you're driving getting to this location can be tricky due to heavy traffic and narrow streets.

10

Andrew

Nov 1, 2024

·

Stayed 5 nights

The location was perfect and we loved being in the old centre of the city within walking distance of the various sites of interest. The Plaza Mayor is a beautiful, vibrant and lively space, however our room overlooking the square was really quiet at night thanks to the double glazed windows.

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Dining

Breakfast and the on-site restaurant earn frequent praise for quality and variety. Some guests found breakfast average, pricey, or inconsistently replenished.

Related guest reviews

10

Ashish

Dec 14, 2025

·

Stayed 6 nights

I stayed here for the NFL Madrid Game in November. The location was amazing. The hotel was distance to many must see Madrid attractions and nearby to several subway stations. I ate breakfast on several occasions and loved the great selection and taste of the food. The staff was extremely nice. The room was perfect for my needs as I was a solo traveler for this trip. I didn’t have enough time to use the spa…maybe next time.

10

Philip

Mar 13, 2025

·

Stayed 3 nights

AMAZING hotel!!! Superb service from all of the staff, from check-in to housekeeping, everyone goes above and beyond to make sure you are well taken care of! Breakfast is phenomenal as well!! Hotel is in excellent condition and well maintained. Location is perfect! We were able to walk to meeting places for all of our tours and Flamenco show. Excellent dining options and more than enough shopping within walking distance. This hotel is highly recommended by us!

10

NANCY

Sep 18, 2025

·

Stayed 1 night

Gorgeous hotel , excellent breakfast buffet selection and close to all the buzz

10

Htin Linn

Sep 18, 2024

·

Stayed 2 nights

Excellent location and great restaurant

10

Eric

Mar 16, 2025

·

Stayed 3 nights

Great hotel great location , breakfast could be more impressive but was fine

8

Vance

Jul 17, 2024

·

Stayed 4 nights

The hotel was nice. We stayed in a room over looking Plaza Mayor which offered fantastic views. Pools are small so can get really crowded. Breakfast wasn’t worth the extra charge, easier to go to Starbucks or the market. Staff was friendly and helpful. Location was a great bonus as 15min walk to all the sites.

10

Yvonne

Dec 4, 2025

·

Stayed 2 nights

Beautiful hotel in perfect location right on Plaza Mayor. Staff were all exceptionally helpful! Breakfast and dining room all very nice! Heated pool and sauna in the basement

4

Danielle

Jun 29, 2023

·

Stayed 2 nights

Hotel bonito e bem localizado, porém tem algumas falhas básicas que fazem o custo x benefício não valer a pena. Check-in confuso, instalações diferentes do anúncio, café da manhã ruim (ex.: nunca vi um hotel 4 estrelas disponibilizar apenas margarina para os hóspedes).

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8

Rosa Helena

Oct 4, 2024

·

Stayed 2 nights

Hotel confortável, com staff atencioso. Mas o serviço do café da manhã foi muito deficiente, principalmente na reposição do buffet.

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10

Lauralee

Aug 18, 2024

·

Stayed 3 nights

Great location. Breakfast buffet food and service excellent.

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Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $342	5 $308	6 $403	7 $604
8 $344	9 $266	10 $266	11 $256	12 $280	13 $329	14 $324
15 $248	16 $254	17 $256	18 $261	19 $261	20 $321	21 $321
22 $260	23 $260	24 $297	25 $318	26 $278	27 $361	28 $361
29 $243	30 $239

Su	Mo	Tu	We	Th	Fr	Sa
		1 $283	2 $266	3 $217	4 $278	5 $354
6 $291	7 $243	8 $217	9 $217	10 $217	11 $257	12 $256
13 $217	14 $215	15 $225	16 $225	17 $226	18 $249	19 $256
20 $231	21 $230	22 $230	23 $252	24 $256	25 $304	26 $306
27 $314	28 $375	29 $434	30 $407	31 $792

Pestana Collection Plaza Mayor

Prices for Pestana Collection Plaza Mayor

Monthly average prices

About this property

Location

Room options

Classic Room

Deluxe Plaza Mayor

Loft

Superior Plus

Superior Room (Plaza Mayor)

Superior Room

Suite (Plaza Mayor)

Suite

Guest reviews of Pestana Collection Plaza Mayor

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Pestana Collection Plaza Mayor

Prices for upcoming dates