Grand Matlali Suites & Villas Riviera Nayarit
$108
/ night
Avg. for September
Prices for Grand Matlali Suites & Villas Riviera Nayarit
Select dates to see prices and availability
$108
/ night
Avg. for September
Monthly average prices
Nightly prices at Grand Matlali Suites & Villas Riviera Nayarit average $104 in August, the cheapest month, and $141 in December, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $138 |
| February | $123 |
| March | $123 |
| April | $117 |
| May | $113 |
| June | $105 |
| July | $111 |
| August | $104 |
| September | $108 |
| October | $109 |
| November | $121 |
| December | $141 |
J
F
M
A
M
J
J
A
Sep · $108
S
O
N
D
Most expensive: December (~$141)
Cheapest: August (~$104)
About this property
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site. The compl...
Amenities
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and shopping on site. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Business amenities
Featured amenities include express check-out, multilingual staff, and luggage storage. Free self parking is available onsite.
Dining
Satisfy your appetite at Restaurant Rodizzio, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary continental breakfast is served daily from 8:00 AM to noon.
Rooms
Make yourself at home in one of the 59 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and irons/ironing boards.
Location
With a stay at Grand Matlali Suites & Villas Riviera Nayarit in La Cruz de Huanacaxtle, you'll be 1.2 mi (2 km) from Playa Bucerías and 7.2 mi (11.5 km) from Nuevo Vallarta Beach. This beach hotel is 9.5 mi (15.4 km) from Punta de Mita Beach and 10.3 mi (16.5 km) from Nayar Vidanta Golf.
What's nearby
Playa Bucerías(1.3 miles)
La Cruz Sunday Market(1.4 miles)
Bay of Banderas(1.4 miles)
La Cruz Square(1.5 miles)
Playa la Manzanilla(1.6 miles)
Marina Riviera Nayarit at La Cruz(1.8 miles)
Parish of Our Lady of Peace(2.9 miles)
Paseo Del Beso(2.9 miles)
Art Walk Bucerias(3.2 miles)
Tuna Contemporary Ceramics Center(3.6 miles)
El Tigre Golf at Paradise Village(3.6 miles)
Los Arroyos Verdes(4 miles)
Flamingos Golf Club(5.4 miles)
Destiladeras Beach(6.6 miles)
Punta de Mita Sea Pool(6.8 miles)
The preferred airport for Grand Matlali Suites & Villas Riviera Nayarit is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR)(13.8 miles)
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Location
Carretera Federal La Cruz- Punta de Mita Km 0.2 Riviera Nayarit, La Cruz de Huanacaxtle, Nayarit, Mexico
Playa Bucerías (1.3 miles)
La Cruz Sunday Market (1.4 miles)
Bay of Banderas (1.4 miles)
La Cruz Square (1.5 miles)
Playa la Manzanilla (1.6 miles)
Marina Riviera Nayarit at La Cruz (1.8 miles)
Room options
18
Master Suite Private Pool
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
1292 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)KitchenPrivate Pool
5
Junior Suite Deluxe
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
409 ft²
Air ConditioningWi-Fi (Free)Laptop Workspace
15
Villa, 2 Bedrooms Pool Terrace
Room details
1 King Bed
, 1 Full Bed
, and 1 Sofa Bed
Sleeps 5
2669 ft²
Balcony or PatioSeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
16
Suite 1 Bedroom
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Laptop Workspace
Guest reviews of Grand Matlali Suites & Villas Riviera Nayarit
7.2
Good
Based on 558 verified reviews
Who stays here?
Business
2%
Couple
60%
Family
23%
Group
10%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Grand Matlali Suites & Villas Riviera Nayarit, travellers praise the serene hillside setting, views and multiple pools with a beach club, plus friendly staff, but report inconsistent maintenance, cleanliness, and facilities or restaurants closed or running on limited hours.
Read moreWas this helpful?
What guests think
At Grand Matlali Suites & Villas Riviera Nayarit, travellers praise the serene hillside setting, views and multiple pools with a beach club, plus friendly staff, but report inconsistent maintenance, cleanliness, and facilities or restaurants closed or running on limited hours.
The hillside location is quiet and scenic but remote, with steep grounds that require shuttles; waits for transport are common and taxis into town can be costly. Rooms are generally spacious with nice views, yet guests cite broken amenities (AC, showers, TVs), thin walls or nighttime noise, and spotty Wi-Fi. Dining feedback is mixed: some enjoy tasty meals, especially at the beach club, while others report average drinks, repetitive buffet fare, scarce alternatives, and no room service that weakens the all-inclusive value. Expect a peaceful setting with variable service and operations.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple pools and a beach club are highlights, but the sprawling, hilly layout requires shuttles. Several reviews note maintenance problems (broken pool tiles, nonworking jacuzzis/elevators), facility closures, scarce towels, and occasional long waits to get around.
Related guest reviews
6
Dianne
Mar 9, 2026
·
Stayed 7 nights
The pools were kind of rundown they’re surrounding areas. There was a lot of dead trees in that in the kitchen. There was not enough silverware. I would read it overall maybe a two or three
The pools were kind of rundown they’re surrounding areas. There was a lot of dead trees in that in the kitchen. There was not enough silverware. I would read it overall maybe a two or three
8
Saira
Feb 18, 2023
·
Stayed 3 nights
Everything was great but transportation around facilities took an along time had to wait for 30 mins after I was dropped off at the wrong restaurant.
Everything was great but transportation around facilities took an along time had to wait for 30 mins after I was dropped off at the wrong restaurant.
2
Elizabeth
Apr 29, 2024
·
Stayed 2 nights
Está en muy mal estado la alberca se le están despegando los pisos y te cortan los pies muy mala organización
Está en muy mal estado la alberca se le están despegando los pisos y te cortan los pies muy mala organización
8
Anna Georgina
Jan 4, 2024
·
Stayed 3 nights
En cuánto a comodidad y limpieza todo estuvo excelente, el personal nos atendió muy bien ninguna queja hacía ellos. Los unicos detalles serían que el hotel se sobrevendió y al hacer check in tuvimos el detalle que nos cambiaron a una habitación que no pedimos, cuando hablamos al gerente lo solucionó bien y nos dió las habitaciones que eran, de las 5 albercas cuatro estaban muy frías tal vez considerar climatizar mas de una para tener una mejor experiencia.
En cuánto a comodidad y limpieza todo estuvo excelente, el personal nos atendió muy bien ninguna queja hacía ellos. Los unicos detalles serían que el hotel se sobrevendió y al hacer check in tuvimos el detalle que nos cambiaron a una habitación que no pedimos, cuando hablamos al gerente lo solucionó bien y nos dió las habitaciones que eran, de las 5 albercas cuatro estaban muy frías tal vez considerar climatizar mas de una para tener una mejor experiencia.
2
Chad
Apr 11, 2023
·
Stayed 3 nights
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
4
Alan Daniery
Jun 16, 2025
·
Stayed 2 nights
En términos generales, las instalaciones están bien; el problema, no funcionan los elevadores; nos quedamos atrapados en uno de ellos y el otro no cerraban sus puertas, después de mucha insistencia nos cambiaron de habitación al primer piso; la comida no es muy buena y los meseros cometen muchos errores en los pedidos; la zona de bar en la alberca es muy buena, tanto el servicio como la calidad
En términos generales, las instalaciones están bien; el problema, no funcionan los elevadores; nos quedamos atrapados en uno de ellos y el otro no cerraban sus puertas, después de mucha insistencia nos cambiaron de habitación al primer piso; la comida no es muy buena y los meseros cometen muchos errores en los pedidos; la zona de bar en la alberca es muy buena, tanto el servicio como la calidad
6
Luis
Jan 21, 2024
·
Stayed 1 night
El estado de las albercas les falta mucho mantenimiento en Torre Zafiro. En esta temporada no tienen todos los restaurantes y bares abiertos. Solo los de Torre Zafiro durante el día y el restaurante temático por la noche Las habitaciones bastante bien. Mini bar debería estar mejor surtido tñya que solo tienen servicios hasta las 11 PM. En el Roof Garden de torre Zafiro está ameno y agradable el karaoke y bar muy buena atención. El desayuno buffet bastante bien y completo. La comida en general rica. Club de playa falta mejor atención del personal y que estén al tanto de cada uno. Hay que buscarlos. La playa está sucia y falta un poco más de seguridad. La comida espectacular.
El estado de las albercas les falta mucho mantenimiento en Torre Zafiro. En esta temporada no tienen todos los restaurantes y bares abiertos. Solo los de Torre Zafiro durante el día y el restaurante temático por la noche Las habitaciones bastante bien. Mini bar debería estar mejor surtido tñya que solo tienen servicios hasta las 11 PM. En el Roof Garden de torre Zafiro está ameno y agradable el karaoke y bar muy buena atención. El desayuno buffet bastante bien y completo. La comida en general rica. Club de playa falta mejor atención del personal y que estén al tanto de cada uno. Hay que buscarlos. La playa está sucia y falta un poco más de seguridad. La comida espectacular.
4
ROBERTO
Aug 3, 2023
·
Stayed 2 nights
El hotel en general no es malo, el problema es su falta de mantenimiento, tiene gran parte del azulejo despegado y filoso, pero lo más increíble es que tienen muy pocas toallas para la cantidad de usuarios. Todo el tiempo estábamos esperando que nos arrimaran toallas y podíamos durar hasta 2 horas esperando, la verdad no regresaría a ese hotel.
El hotel en general no es malo, el problema es su falta de mantenimiento, tiene gran parte del azulejo despegado y filoso, pero lo más increíble es que tienen muy pocas toallas para la cantidad de usuarios. Todo el tiempo estábamos esperando que nos arrimaran toallas y podíamos durar hasta 2 horas esperando, la verdad no regresaría a ese hotel.
10
Catherine
Oct 11, 2025
·
Stayed 1 night
THe lagoon pool in the Serenity area was VERY relaxing.
THe lagoon pool in the Serenity area was VERY relaxing.
8
Hilda
Feb 1, 2026
·
Stayed 1 night
La habitación muy buen ,amplia. La alberca súper agusto Los meseros atentos.
La habitación muy buen ,amplia. La alberca súper agusto Los meseros atentos.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is inconsistent: some guests found rooms unclean on arrival or not serviced daily, with missed details. Pool areas also show issues like broken or dirty tiles, though others reported clean spaces.
Related guest reviews
4
Salvador
Jul 29, 2023
·
Stayed 1 night
Es una lastima que una propiedad tan bonita la tengan tan descuidada y sobre todo que no le den mantenimiento y límpieza adecuada, la habitación estaba sucia; había etiquetas de ropa en el closet, la terraza había rastros de comida que no habían limpiado de tiempo atrás; la alberca privada de la habitación estaba súper sucia con pedazos de comida que habían dejado los huéspedes anteriores, las instalaciones del hotel son muy bonitas pero está todo muy descuidado y no dan la limpieza adecuada.
Es una lastima que una propiedad tan bonita la tengan tan descuidada y sobre todo que no le den mantenimiento y límpieza adecuada, la habitación estaba sucia; había etiquetas de ropa en el closet, la terraza había rastros de comida que no habían limpiado de tiempo atrás; la alberca privada de la habitación estaba súper sucia con pedazos de comida que habían dejado los huéspedes anteriores, las instalaciones del hotel son muy bonitas pero está todo muy descuidado y no dan la limpieza adecuada.
8
SANDRA
Jan 3, 2024
·
Stayed 4 nights
En general todo bien, pero la limpieza es FATAL, me hospedé cuatro noches y solo limpiaron la habitación en dos ocasiones y fue porque literal tuve que rogarles para que alguien lo hiciera y cuando por fin fueron la realizaron en 10 minutos evidentemente mal hecha (no limpiaron la taza del baño, dejaron cabellos en la regadera y no sacudieron los muebles). Otro punto negativo es que para trasladarte en las mismas instalaciones del hotel lo debes hacer con un transporte y tienes que esperar mucho (hasta 25 minutos) o caminar demasiado dependiendo en qué torre estés. La comida es buena y en general el personal es amable.
En general todo bien, pero la limpieza es FATAL, me hospedé cuatro noches y solo limpiaron la habitación en dos ocasiones y fue porque literal tuve que rogarles para que alguien lo hiciera y cuando por fin fueron la realizaron en 10 minutos evidentemente mal hecha (no limpiaron la taza del baño, dejaron cabellos en la regadera y no sacudieron los muebles). Otro punto negativo es que para trasladarte en las mismas instalaciones del hotel lo debes hacer con un transporte y tienes que esperar mucho (hasta 25 minutos) o caminar demasiado dependiendo en qué torre estés. La comida es buena y en general el personal es amable.
2
Juan j
Jan 5, 2025
·
Stayed 4 nights
Fatal no volvería a ir jamás . No parece un hotel todo incluido . Aguas frías , cucarachas , alacranes nada de fumigación. En verdad la peor experiencia q eh tenido . Estuve a nada d cancelar o pedir reembolso . Nada q ver las fotos con lo q es . Q expliquen el sistema tan bajo q manejan
Fatal no volvería a ir jamás . No parece un hotel todo incluido . Aguas frías , cucarachas , alacranes nada de fumigación. En verdad la peor experiencia q eh tenido . Estuve a nada d cancelar o pedir reembolso . Nada q ver las fotos con lo q es . Q expliquen el sistema tan bajo q manejan
6
Julio Alberto
Apr 27, 2024
·
Stayed 1 night
Llegamos y no estaba limpia la habitaciones , colchas sucias. Muy diferente ha hace un año que vine , la comida muy rica pero siempre fue buffet no hubo a la carta ! Albercas medias sucias
Llegamos y no estaba limpia la habitaciones , colchas sucias. Muy diferente ha hace un año que vine , la comida muy rica pero siempre fue buffet no hubo a la carta ! Albercas medias sucias
6
Ofelia
Aug 4, 2025
·
Stayed 2 nights
Ya habia estado en ese hotel, años atras, y tenia una expectativa mas alta, las instalaciones estaban mucho mas cuidadas. El restaurante con un precio, verdaderamente desproporcionado El aseo de la habitacion, mal hecho. Los platos del cafe sucios Cortesias, como shampoo, acondicionador, cepillos de dientes, incompletos.
Ya habia estado en ese hotel, años atras, y tenia una expectativa mas alta, las instalaciones estaban mucho mas cuidadas. El restaurante con un precio, verdaderamente desproporcionado El aseo de la habitacion, mal hecho. Los platos del cafe sucios Cortesias, como shampoo, acondicionador, cepillos de dientes, incompletos.
2
Elizabeth
Apr 29, 2024
·
Stayed 2 nights
Está en muy mal estado la alberca se le están despegando los pisos y te cortan los pies muy mala organización
Está en muy mal estado la alberca se le están despegando los pisos y te cortan los pies muy mala organización
10
Carlos Iván
Jan 3, 2023
·
Stayed 19,359 nights
Me gusto mucho la comida tanto en el hotel como en el club de playa, lo que no me gusto fue la limpieza, aún que si hacen todos limpieza en la habitación todos los días, no cambiaron las sábanas, el primer día noté pelos en las camas, al llegar a la habitación nótanos que no trapearon, fue lo único que no nos gusto.
Me gusto mucho la comida tanto en el hotel como en el club de playa, lo que no me gusto fue la limpieza, aún que si hacen todos limpieza en la habitación todos los días, no cambiaron las sábanas, el primer día noté pelos en las camas, al llegar a la habitación nótanos que no trapearon, fue lo único que no nos gusto.
4
ROBERTO
Aug 3, 2023
·
Stayed 2 nights
El hotel en general no es malo, el problema es su falta de mantenimiento, tiene gran parte del azulejo despegado y filoso, pero lo más increíble es que tienen muy pocas toallas para la cantidad de usuarios. Todo el tiempo estábamos esperando que nos arrimaran toallas y podíamos durar hasta 2 horas esperando, la verdad no regresaría a ese hotel.
El hotel en general no es malo, el problema es su falta de mantenimiento, tiene gran parte del azulejo despegado y filoso, pero lo más increíble es que tienen muy pocas toallas para la cantidad de usuarios. Todo el tiempo estábamos esperando que nos arrimaran toallas y podíamos durar hasta 2 horas esperando, la verdad no regresaría a ese hotel.
4
FERNANDO
Feb 4, 2023
·
Stayed 1 night
La tele no servia bien y No habia control remoto En la noche y mañana no habia agua caliente Y en la mañana se fue el agua La regadera no tenia manijas La parte de atras de la cama estaba sucia No había plancha y solicité una y nuncá la llevaron
La tele no servia bien y No habia control remoto En la noche y mañana no habia agua caliente Y en la mañana se fue el agua La regadera no tenia manijas La parte de atras de la cama estaba sucia No había plancha y solicité una y nuncá la llevaron
2
Donna
Jul 18, 2024
·
Stayed 7 nights
this was our first time staying in this area. It was a nightmare. The front door did not work. Had to be replaced the lock. We had water dripping from the dining room and the main bedroom. The place was dirty no trash was ever thrown no beds wherever made outside where the pool was you could barely see through the glass protection. All inclusive was not all inclusive. We had one mill which was marinating in lamps. We basically lived off the snacks we bought at the airport. This was an all adults hotel. Woke up two days later to children’s splashing and yelling next to us. Daniel, the manager said sorry we had a wedding didn’t know where to put these families with kids. Daniel promised us a full refund as I was in tears two days later. Unable to leave due to high last minute flights upon arriving home we were told they were going to give us $400 out of our $4751 that we paid. Do not go here, you will regret it like we did. Hotels.com also did nothing. We are VIP members. We’ve been with them for years and paid them yet. They were unable to do nothing but give us back $200. Unfortunately, my time with Hotels.com has expired. And I will no longer be booking with them , after all these years never had any problems.com. Could not help us but keep our money. I don’t want to associate with them any longer. Again, beware of this hotel. Anything to eat costed us $50 one-way in a taxi. It was a nightmare. And prepare to handle your own Luggage once you arrive to the hotel
this was our first time staying in this area. It was a nightmare. The front door did not work. Had to be replaced the lock. We had water dripping from the dining room and the main bedroom. The place was dirty no trash was ever thrown no beds wherever made outside where the pool was you could barely see through the glass protection. All inclusive was not all inclusive. We had one mill which was marinating in lamps. We basically lived off the snacks we bought at the airport. This was an all adults hotel. Woke up two days later to children’s splashing and yelling next to us. Daniel, the manager said sorry we had a wedding didn’t know where to put these families with kids. Daniel promised us a full refund as I was in tears two days later. Unable to leave due to high last minute flights upon arriving home we were told they were going to give us $400 out of our $4751 that we paid. Do not go here, you will regret it like we did. Hotels.com also did nothing. We are VIP members. We’ve been with them for years and paid them yet. They were unable to do nothing but give us back $200. Unfortunately, my time with Hotels.com has expired. And I will no longer be booking with them , after all these years never had any problems.com. Could not help us but keep our money. I don’t want to associate with them any longer. Again, beware of this hotel. Anything to eat costed us $50 one-way in a taxi. It was a nightmare. And prepare to handle your own Luggage once you arrive to the hotel
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious with good views, and some include kitchenettes or private pools. However, guests cite nonworking amenities (AC, showers, TVs, fans/jacuzzis), thin walls or late-night noise, and weak in-room Wi-Fi with few extras like hair dryers.
Related guest reviews
6
Lexy
Jan 2, 2025
·
Stayed 4 nights
Stayed NYE week. It was dead. Asked about this and told that this is the usual crowd. We were the only people at the main pool, serenity pool and at the dinner buffet (do not recommend lunch or dinner on property). Even though we had All inclusive, opted to go in town to enjoy our lunch and dinners in Bucerias and Sayulita (amazing little towns and worth exploring). Did get a good burger at the beach club, along with fish tacos. Bartenders were super cool and attentive. Disco/night club was advertised, but non existent. Other areas were also featured, but closed or not available. Have to take shuttles to beach club and surrounding. Spa at Delta Hotels was nearby and it was a relaxing and enjoyable experience. Front desk clerk (Benita?) was extremely helpful. Room was spacious, but no heat, pressure or drainage in bathroom showers. It could be nice with a bit of TLC and some energy. First and last visit.
Stayed NYE week. It was dead. Asked about this and told that this is the usual crowd. We were the only people at the main pool, serenity pool and at the dinner buffet (do not recommend lunch or dinner on property). Even though we had All inclusive, opted to go in town to enjoy our lunch and dinners in Bucerias and Sayulita (amazing little towns and worth exploring). Did get a good burger at the beach club, along with fish tacos. Bartenders were super cool and attentive. Disco/night club was advertised, but non existent. Other areas were also featured, but closed or not available. Have to take shuttles to beach club and surrounding. Spa at Delta Hotels was nearby and it was a relaxing and enjoyable experience. Front desk clerk (Benita?) was extremely helpful. Room was spacious, but no heat, pressure or drainage in bathroom showers. It could be nice with a bit of TLC and some energy. First and last visit.
8
Jeffrey
Feb 6, 2026
·
Stayed 7 nights
The staff was very attentive and friendly. The service was amazing. The food was extremely yummy and the views were spectacular including views from our room and the upper pool.
The staff was very attentive and friendly. The service was amazing. The food was extremely yummy and the views were spectacular including views from our room and the upper pool.
10
Amber
Apr 11, 2023
·
Stayed 3 nights
The property was well looked after and the staff were incredibly accommodating and friendly. The food and drinks were fantastic. The property felt extremely safe. I would highly recommend this property to groups looking for a relaxing vacation. There was no fighting over pool loungers or long waits for restaurants like I've experienced at other resorts. A couple of minor drawbacks: poor wifi reception, many of the listed amenities were not available during our stay, no room service available, and having to shuttle between buildings created some delays. There were also no hair dryers in the room so I embraced my either wet or extremely wavy hair for the duration. Overall, I would stay here again with no hesitation.
The property was well looked after and the staff were incredibly accommodating and friendly. The food and drinks were fantastic. The property felt extremely safe. I would highly recommend this property to groups looking for a relaxing vacation. There was no fighting over pool loungers or long waits for restaurants like I've experienced at other resorts. A couple of minor drawbacks: poor wifi reception, many of the listed amenities were not available during our stay, no room service available, and having to shuttle between buildings created some delays. There were also no hair dryers in the room so I embraced my either wet or extremely wavy hair for the duration. Overall, I would stay here again with no hesitation.
10
Adolfo
Nov 9, 2025
·
Stayed 1 night
La habitación no le servía el aire tuvieron que cambiar de habitación
La habitación no le servía el aire tuvieron que cambiar de habitación
2
Carlos
Apr 19, 2023
·
Stayed 3 nights
Tv didn't work , and have to call to clean up my room after second day , no place to seat and have some relax time in pool , No towels on side , realy bad poor service
Tv didn't work , and have to call to clean up my room after second day , no place to seat and have some relax time in pool , No towels on side , realy bad poor service
10
sheena a
Mar 24, 2023
·
Stayed 10 nights
We really enjoyed our stay. Our room was suitable with our own kitchenet, and balcony. We had an amazing view of the ocean from our suite. Hands down the staff made our stay! Big shout out to Jorge who was beyond fantastic, Argentinea and Jesus were wonderful as well. All the staff were truly exceptional! Some day we will be back.
We really enjoyed our stay. Our room was suitable with our own kitchenet, and balcony. We had an amazing view of the ocean from our suite. Hands down the staff made our stay! Big shout out to Jorge who was beyond fantastic, Argentinea and Jesus were wonderful as well. All the staff were truly exceptional! Some day we will be back.
2
Chad
Apr 11, 2023
·
Stayed 3 nights
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
4
Dennis
Jun 11, 2025
·
Stayed 6 nights
We liked our Suite and the private pool, but the other visitors partied until 4 AM and we complained for 3 nights with no relief. When leaving, we did not return our wrist bands, because we were not told to return them. They refused to let us leave the premises and kept us hostage for 15 minutes in our car waiting for them to open the gate so we could leave. Totally unprofessional, rude and illegal. Don't expect anything better. This was off season, imagine what it is like when it is at full capacity!?
We liked our Suite and the private pool, but the other visitors partied until 4 AM and we complained for 3 nights with no relief. When leaving, we did not return our wrist bands, because we were not told to return them. They refused to let us leave the premises and kept us hostage for 15 minutes in our car waiting for them to open the gate so we could leave. Totally unprofessional, rude and illegal. Don't expect anything better. This was off season, imagine what it is like when it is at full capacity!?
8
Hilda
Feb 1, 2026
·
Stayed 1 night
La habitación muy buen ,amplia. La alberca súper agusto Los meseros atentos.
La habitación muy buen ,amplia. La alberca súper agusto Los meseros atentos.
4
Penelope Olga
Dec 24, 2022
·
Stayed 19,349 nights
Overall the property is just okay, I only choose it cause it was a couple hundred less than other all inclusive resorts near by. Walls are paper thin, I was on the fourth floor and could hear people in the pool down on the second floor till late hours of the night. They also just choose random times to stop food services even though they give a little piece of paper with all the times written down, they don’t follow that. I wouldn’t also won’t choose this resort if you don’t speak Spanish, very limited people who speak English at the hotel. The views from my room were great though.
Overall the property is just okay, I only choose it cause it was a couple hundred less than other all inclusive resorts near by. Walls are paper thin, I was on the fourth floor and could hear people in the pool down on the second floor till late hours of the night. They also just choose random times to stop food services even though they give a little piece of paper with all the times written down, they don’t follow that. I wouldn’t also won’t choose this resort if you don’t speak Spanish, very limited people who speak English at the hotel. The views from my room were great though.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many guests commend friendly, attentive staff who try to help, yet service quality is inconsistent, with reports of unwelcoming front-desk interactions, slow or delayed check-in, poor organization, unaddressed requests, and management issues.
Related guest reviews
8
Jeffrey
Feb 6, 2026
·
Stayed 7 nights
The staff was very attentive and friendly. The service was amazing. The food was extremely yummy and the views were spectacular including views from our room and the upper pool.
The staff was very attentive and friendly. The service was amazing. The food was extremely yummy and the views were spectacular including views from our room and the upper pool.
4
YEIMY MILENA
Sep 12, 2024
·
Stayed 3 nights
TERRIBLE. EL PERSONAL NO TIENE BUENA ACTITUD PARA CON EL CLIENTE, ESTAN DE MALAS. EL CHECK IN SE SUPONE QUE ES A LAS 3PM Y SON LAS 4 Y LAS HABITACIONES NO ESTAN LISTAS. EN EL RESTAURANTE BUFFET, LA PERSONA DE LA ENTRADA NI TE MIRA PARA DARTE LOS BUENOS DIAS Y EL COLMO FUE QUE DESDE LA NOCHE DEL 11 DE SEPTIEMBRE MI HABITACION SIN AGUA LO REPORTE Y NO LES IMPORTÓ, LLEGO EL 12 DE SEPTIEMBRE Y SEGUIA SIN AGUA LO REPORTE NUEVAMENTE Y LA QUE TOMÓ MI REPORTE RESPONDIO LE MANDO AL DE MANTENIMIENTO EL CUAL NUNCA APARECIÓ. RESUMEN, NO LE RECOMIENDO EL HOTEL NI A MI PEOR ENEMIGO.
TERRIBLE. EL PERSONAL NO TIENE BUENA ACTITUD PARA CON EL CLIENTE, ESTAN DE MALAS. EL CHECK IN SE SUPONE QUE ES A LAS 3PM Y SON LAS 4 Y LAS HABITACIONES NO ESTAN LISTAS. EN EL RESTAURANTE BUFFET, LA PERSONA DE LA ENTRADA NI TE MIRA PARA DARTE LOS BUENOS DIAS Y EL COLMO FUE QUE DESDE LA NOCHE DEL 11 DE SEPTIEMBRE MI HABITACION SIN AGUA LO REPORTE Y NO LES IMPORTÓ, LLEGO EL 12 DE SEPTIEMBRE Y SEGUIA SIN AGUA LO REPORTE NUEVAMENTE Y LA QUE TOMÓ MI REPORTE RESPONDIO LE MANDO AL DE MANTENIMIENTO EL CUAL NUNCA APARECIÓ. RESUMEN, NO LE RECOMIENDO EL HOTEL NI A MI PEOR ENEMIGO.
4
Jose Pablo Ortega
Jan 8, 2023
·
Stayed 19,363 nights
Muy mal servicio, nos dieron las habitaciones hasta las 5pm . No hicieron el cuarto 2 dias, el presonal no tenia nocion del hotel, pasamos añi nuevo y a las 9:30 ya casi nogabia comida, tenias q hacer reservacion para cenar y nadie re cimentaba eso la orimera noche no habia lugar y tuvimos q pelear para q nos dieran comida. Nos hicieron pasar muy malis dias ya al final decidimos no estar en el hotel. Las comidas es lo musmo tidos lis dias no hsy variedad ni en el desayuno. No regresaria Nunca
Muy mal servicio, nos dieron las habitaciones hasta las 5pm . No hicieron el cuarto 2 dias, el presonal no tenia nocion del hotel, pasamos añi nuevo y a las 9:30 ya casi nogabia comida, tenias q hacer reservacion para cenar y nadie re cimentaba eso la orimera noche no habia lugar y tuvimos q pelear para q nos dieran comida. Nos hicieron pasar muy malis dias ya al final decidimos no estar en el hotel. Las comidas es lo musmo tidos lis dias no hsy variedad ni en el desayuno. No regresaria Nunca
6
hector
Mar 21, 2024
·
Stayed 3 nights
Falta capacitación al personal con relación servicio al cliente.
Falta capacitación al personal con relación servicio al cliente.
4
Dennis
Jun 11, 2025
·
Stayed 6 nights
We liked our Suite and the private pool, but the other visitors partied until 4 AM and we complained for 3 nights with no relief. When leaving, we did not return our wrist bands, because we were not told to return them. They refused to let us leave the premises and kept us hostage for 15 minutes in our car waiting for them to open the gate so we could leave. Totally unprofessional, rude and illegal. Don't expect anything better. This was off season, imagine what it is like when it is at full capacity!?
We liked our Suite and the private pool, but the other visitors partied until 4 AM and we complained for 3 nights with no relief. When leaving, we did not return our wrist bands, because we were not told to return them. They refused to let us leave the premises and kept us hostage for 15 minutes in our car waiting for them to open the gate so we could leave. Totally unprofessional, rude and illegal. Don't expect anything better. This was off season, imagine what it is like when it is at full capacity!?
2
Maxim
Mar 9, 2025
·
Stayed 1 night
Horrible management. Tried to scam us. The staff was lovely.
Horrible management. Tried to scam us. The staff was lovely.
8
Marina
Jul 7, 2025
·
Stayed 5 nights
So, the front clerk upon arriving was not welcoming. The fan in the entrance patio was not working, neither was the jacuzzi so that was not good. One day we did not have maid service and the last day before we checked out they didn’t leave any coffee and clean the dirty dishes from the previous day. Other than that. Our villa was very comfortable and the place was very clean and vegetation felt like you’re in Hawaii, very beautiful. Transportation was quick to take us where we needed.
So, the front clerk upon arriving was not welcoming. The fan in the entrance patio was not working, neither was the jacuzzi so that was not good. One day we did not have maid service and the last day before we checked out they didn’t leave any coffee and clean the dirty dishes from the previous day. Other than that. Our villa was very comfortable and the place was very clean and vegetation felt like you’re in Hawaii, very beautiful. Transportation was quick to take us where we needed.
10
Aaron
Jun 7, 2025
·
Stayed 5 nights
Resort was beautiful and very quiet! Very relaxing to the pools to the beach resort my family had a great time. The food was amazing and the staff was very attentive and polite! Would recommend to everyone and will be back!
Resort was beautiful and very quiet! Very relaxing to the pools to the beach resort my family had a great time. The food was amazing and the staff was very attentive and polite! Would recommend to everyone and will be back!
10
Ana
Jun 9, 2025
·
Stayed 3 nights
Todo el personal muy atento y la comida muy rica, albercas muy limpias y áreas verdes bien cuidadas
Todo el personal muy atento y la comida muy rica, albercas muy limpias y áreas verdes bien cuidadas
6
Karen
Apr 11, 2023
·
Stayed 4 nights
Most of the staff are very friendly however the organiza and management are very poor, this place has lots of potential and they can absolutely do better
Most of the staff are very friendly however the organiza and management are very poor, this place has lots of potential and they can absolutely do better
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Set on a quiet hillside with scenic views, the property is remote and spread out; most areas, including the beach club, require shuttles. Getting around can involve waits, and trips to town by taxi can be expensive.
Related guest reviews
8
Cynthia
Jan 12, 2023
·
Stayed 19,368 nights
Le plus est l’emplacement et ses installations, plusieurs piscines. Si vous cherchez le calme et la relaxation c’est parfait, musique Chill en journée et vue magnifique depuis la piscine. Coté plage nous avons moins aimé mais ce n’est pas ça que l’on recherchait, on a passé nos trois jours au resort pour décrocher! Service impeccable !
Le plus est l’emplacement et ses installations, plusieurs piscines. Si vous cherchez le calme et la relaxation c’est parfait, musique Chill en journée et vue magnifique depuis la piscine. Coté plage nous avons moins aimé mais ce n’est pas ça que l’on recherchait, on a passé nos trois jours au resort pour décrocher! Service impeccable !
8
Saira
Feb 18, 2023
·
Stayed 3 nights
Everything was great but transportation around facilities took an along time had to wait for 30 mins after I was dropped off at the wrong restaurant.
Everything was great but transportation around facilities took an along time had to wait for 30 mins after I was dropped off at the wrong restaurant.
10
Anthony
Jun 30, 2024
·
Stayed 2 nights
Beautiful location
Beautiful location
8
Rosa María
Feb 6, 2023
·
Stayed 2 nights
Buenas instalaciones, todo muy relajante y tranquilo, lo malo la playa, descuidada y lejos del hotel.
Buenas instalaciones, todo muy relajante y tranquilo, lo malo la playa, descuidada y lejos del hotel.
10
Rosalyn
Mar 2, 2023
·
Stayed 4 nights
The property was amazing. The views and a lot of pool areas. Not friendly for seniors and children with the amount of hills and different buildings being so far apart. The food and all inclusive is different make sure you understand the times available to eat. The grounds are a little remote but the area and close proximity to some awesome areas is great.
The property was amazing. The views and a lot of pool areas. Not friendly for seniors and children with the amount of hills and different buildings being so far apart. The food and all inclusive is different make sure you understand the times available to eat. The grounds are a little remote but the area and close proximity to some awesome areas is great.
8
jose de jesus
Jan 15, 2023
·
Stayed 1 night
Buen hotel para relajarse No lo recomiendo con niños ya que para acceder a la playa te tienen que transportar . El viaje dura como 10 minutos. La comida en el beach club es de lo mejor. La playa tener cuidado hay piedras que te cortan .
Buen hotel para relajarse No lo recomiendo con niños ya que para acceder a la playa te tienen que transportar . El viaje dura como 10 minutos. La comida en el beach club es de lo mejor. La playa tener cuidado hay piedras que te cortan .
10
FRANCISCO JAVIER
Jan 23, 2023
·
Stayed 1 night
Si : Relación playa-montaña No: Es difícil moverse dentro del hotel, no puedes usar vehículo y tienes que llamar a recepción para transporte
Si : Relación playa-montaña No: Es difícil moverse dentro del hotel, no puedes usar vehículo y tienes que llamar a recepción para transporte
8
Maria Del Carmen
Nov 4, 2025
·
Stayed 4 nights
Staff are very nice, but a lot of noice because people working, they building or something, the place is very nice but anything is very far away, and taxis are very expensive, other then that, we’ll come back as soon as we can
Staff are very nice, but a lot of noice because people working, they building or something, the place is very nice but anything is very far away, and taxis are very expensive, other then that, we’ll come back as soon as we can
8
Jeffrey
Mar 10, 2023
·
Stayed 1 night
Property is fine, but it is a long way from central PVR. Also, it’s very hilly, and a little difficult to navigate.
Property is fine, but it is a long way from central PVR. Also, it’s very hilly, and a little difficult to navigate.
8
Dennis
Feb 23, 2024
·
Stayed 5 nights
the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.
the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Food reviews are mixed: some guests praise tasty meals—especially at the beach club—while many report buffet-only service, venue closures or waits, average drinks, no room service, and an all-inclusive plan that feels poor value.
Related guest reviews
2
Wendy
Jan 7, 2024
·
Stayed 2 nights
If you decided to book here call ahead to find out what is actually available - this was NOT worth the money the food is only a buffet, no activities, no in room service like refill of sodas. I dont drink but doubt that is even worth the money. I would NEVER stay here again all inclusive is a lie and false advertisement and this hotel should not be advertising this establishment as an l inclusive.. The stove didnt work so couldnt even make something since the limited buffet was VERY limited. Spent more time on the phone and in the office trying to figure oout why things w3e3rent working even asked to go back to my originial room King suite because they didnt even heat up the pool on the terrace that I paid an extra $200 a night for. This whole place was a scam. All inclusive does not mean you sleep and eat buffet. NEVER WILL STAY AGAIN- staff could care less as well so convos went no where
If you decided to book here call ahead to find out what is actually available - this was NOT worth the money the food is only a buffet, no activities, no in room service like refill of sodas. I dont drink but doubt that is even worth the money. I would NEVER stay here again all inclusive is a lie and false advertisement and this hotel should not be advertising this establishment as an l inclusive.. The stove didnt work so couldnt even make something since the limited buffet was VERY limited. Spent more time on the phone and in the office trying to figure oout why things w3e3rent working even asked to go back to my originial room King suite because they didnt even heat up the pool on the terrace that I paid an extra $200 a night for. This whole place was a scam. All inclusive does not mean you sleep and eat buffet. NEVER WILL STAY AGAIN- staff could care less as well so convos went no where
10
jessica
Jun 22, 2023
·
Stayed 3 nights
Todo bien aunque los cócteles tienen mucho que mejorar. El bar de playa lo mejor y más la atención de Yucaren y Margarito
Todo bien aunque los cócteles tienen mucho que mejorar. El bar de playa lo mejor y más la atención de Yucaren y Margarito
6
CLAUDIA
Jun 15, 2023
·
Stayed 4 nights
Un hotel limpio bueno, el personal muy amable en todo momento siempre tratando de auxiliar ,pero en lo personal las comidas muy repetitivas en los dos restaurants, frias no fueron de todo mi agrado.
Un hotel limpio bueno, el personal muy amable en todo momento siempre tratando de auxiliar ,pero en lo personal las comidas muy repetitivas en los dos restaurants, frias no fueron de todo mi agrado.
4
JORGE ALONSO GARCIA
May 3, 2024
·
Stayed 2 nights
Es un hotel de paso, jamas recomedado ñara una vacacion pesimo servicio poco personal, es imposible que tengan 1 solo bar al dia operando y abre a las 11 am... su "club de playa" igual de muy mala calidad y horario limitado. Alberca climatizada pero sin azulejo Cumplidor muy lejos de 4 diamantes como presumen... sugerencia tengan las instalaciones funcionando que caso tiene un hotel con todo cerrado.
Es un hotel de paso, jamas recomedado ñara una vacacion pesimo servicio poco personal, es imposible que tengan 1 solo bar al dia operando y abre a las 11 am... su "club de playa" igual de muy mala calidad y horario limitado. Alberca climatizada pero sin azulejo Cumplidor muy lejos de 4 diamantes como presumen... sugerencia tengan las instalaciones funcionando que caso tiene un hotel con todo cerrado.
10
ANTONIO
Mar 9, 2023
·
Stayed 4 nights
Excelente servicio, muy buena cocina, lindo lugar, en montaña, no hay playa, pero te llevan a un club de playa de ellos mismos, los snacks son exquisitos!
Excelente servicio, muy buena cocina, lindo lugar, en montaña, no hay playa, pero te llevan a un club de playa de ellos mismos, los snacks son exquisitos!
2
Chad
Apr 11, 2023
·
Stayed 3 nights
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing
6
Luis
Jan 21, 2024
·
Stayed 1 night
El estado de las albercas les falta mucho mantenimiento en Torre Zafiro. En esta temporada no tienen todos los restaurantes y bares abiertos. Solo los de Torre Zafiro durante el día y el restaurante temático por la noche Las habitaciones bastante bien. Mini bar debería estar mejor surtido tñya que solo tienen servicios hasta las 11 PM. En el Roof Garden de torre Zafiro está ameno y agradable el karaoke y bar muy buena atención. El desayuno buffet bastante bien y completo. La comida en general rica. Club de playa falta mejor atención del personal y que estén al tanto de cada uno. Hay que buscarlos. La playa está sucia y falta un poco más de seguridad. La comida espectacular.
El estado de las albercas les falta mucho mantenimiento en Torre Zafiro. En esta temporada no tienen todos los restaurantes y bares abiertos. Solo los de Torre Zafiro durante el día y el restaurante temático por la noche Las habitaciones bastante bien. Mini bar debería estar mejor surtido tñya que solo tienen servicios hasta las 11 PM. En el Roof Garden de torre Zafiro está ameno y agradable el karaoke y bar muy buena atención. El desayuno buffet bastante bien y completo. La comida en general rica. Club de playa falta mejor atención del personal y que estén al tanto de cada uno. Hay que buscarlos. La playa está sucia y falta un poco más de seguridad. La comida espectacular.
8
monica
Jul 31, 2025
·
Stayed 2 nights
buena opción de alojamiento en plan europeo, las habitaciones son preciosas y la tranquilidad que hay es increible. Sin embargo, para ser un hotel con 4 diamantes no creo que valga la pena el TI , las bebidas no son de la mejor calidad, los alimentos regulares y no hay muchas opciones de actividades , esta genial en plan parejas para ir a descansar pero no se si recomendaria el All inclusive ,
buena opción de alojamiento en plan europeo, las habitaciones son preciosas y la tranquilidad que hay es increible. Sin embargo, para ser un hotel con 4 diamantes no creo que valga la pena el TI , las bebidas no son de la mejor calidad, los alimentos regulares y no hay muchas opciones de actividades , esta genial en plan parejas para ir a descansar pero no se si recomendaria el All inclusive ,
10
Aaron
Jun 7, 2025
·
Stayed 5 nights
Resort was beautiful and very quiet! Very relaxing to the pools to the beach resort my family had a great time. The food was amazing and the staff was very attentive and polite! Would recommend to everyone and will be back!
Resort was beautiful and very quiet! Very relaxing to the pools to the beach resort my family had a great time. The food was amazing and the staff was very attentive and polite! Would recommend to everyone and will be back!
8
Dennis
Feb 23, 2024
·
Stayed 5 nights
the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.
the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.
Was this helpful?
AI-generated summary based on recent guest reviews
2
Christopher
Apr 8, 2026
·
Stayed 4 nights
This resort was booked all inclusive, but is not an inclusive hotel. Looks nothing like the photos advertised on Expedia. I’m pretty sure the advertised ad on Expedia is the delta resort not the Matlali. I’ve been looking for away to contact Expedia to explain my concerns, but haven’t heard back. Matlali resort on Expedia is not correctly advertised, photos and all advertising is not the same resort.
This resort was booked all inclusive, but is not an inclusive hotel. Looks nothing like the photos advertised on Expedia. I’m pretty sure the advertised ad on Expedia is the delta resort not the Matlali. I’ve been looking for away to contact Expedia to explain my concerns, but haven’t heard back. Matlali resort on Expedia is not correctly advertised, photos and all advertising is not the same resort.
10
Dante
Mar 31, 2026
·
Stayed 7 nights
The breakfast buffet was very good, although the food at the restaurant was not as tasteful. The pool was very clean and very enjoyable.
The breakfast buffet was very good, although the food at the restaurant was not as tasteful. The pool was very clean and very enjoyable.
4
margarita
Mar 31, 2026
·
Stayed 1 night
Everything looked fine until I entered the small bedroom and the sofa was dirty and stained everywhere. The sheets on the sofa bed was also stained. The elevator broke down and we were stuck there until I forced the door open to get out. My daughter got scared and wouldn’t use the elevator for the rest of the stay.
Everything looked fine until I entered the small bedroom and the sofa was dirty and stained everywhere. The sheets on the sofa bed was also stained. The elevator broke down and we were stuck there until I forced the door open to get out. My daughter got scared and wouldn’t use the elevator for the rest of the stay.
8
lina crowley
Mar 11, 2026
·
Stayed 7 nights
No , it’s dirty and never used at all.
No , it’s dirty and never used at all.
6
Dianne
Mar 9, 2026
·
Stayed 7 nights
The pools were kind of rundown they’re surrounding areas. There was a lot of dead trees in that in the kitchen. There was not enough silverware. I would read it overall maybe a two or three
The pools were kind of rundown they’re surrounding areas. There was a lot of dead trees in that in the kitchen. There was not enough silverware. I would read it overall maybe a two or three
FAQs about Grand Matlali Suites & Villas Riviera Nayarit
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served daily from 7:30 AM to noon.
What are the standard check-in and check-out times?
Check-in is from 4:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The property is located 1.2 miles from Playa Bucerías, 7.2 miles from Nuevo Vallarta Beach, and 9.5 miles from Punta de Mita Beach. Public transport options are not specified.
Does the property have a swimming pool?
Yes, there are 2 outdoor swimming pools available, with access from 9:00 AM to 9:00 PM. Seasonal availability may apply.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 169.1709042373657USD
- 2026-09-19: 95.75511850128173USD
- 2026-09-20: 88.97610481109619USD
- 2026-09-21: 88.60921505050659USD
- 2026-09-22: 88.60921505050659USD
- 2026-09-23: 91.46757117614746USD
- 2026-09-24: 89.01653073272705USD
- 2026-09-25: 97.54569957427978USD
- 2026-09-26: 98.61348338470458USD
- 2026-09-27: 90.89884957199097USD
- 2026-09-28: 91.46757117614746USD
- 2026-09-29: 91.46757117614746USD
- 2026-09-30: 91.46757117614746USD
- 2026-10-01: 91.46757117614746USD
- 2026-10-02: 98.61348338470458USD
- 2026-10-03: 98.10630271453857USD
- 2026-10-04: 91.46757117614746USD
- 2026-10-05: 91.46757117614746USD
- 2026-10-06: 91.46757117614746USD
- 2026-10-07: 91.46757117614746USD
- 2026-10-08: 91.46757117614746USD
- 2026-10-09: 98.10630271453857USD
- 2026-10-10: 98.10630271453857USD
- 2026-10-11: 91.46757117614746USD
- 2026-10-12: 90.09762637176513USD
- 2026-10-13: 91.46757117614746USD
- 2026-10-14: 91.46757117614746USD
- 2026-10-15: 90.09762637176513USD
- 2026-10-16: 98.10630271453857USD
- 2026-10-17: 98.10630271453857USD
- 2026-10-18: 166.18006914367675USD
- 2026-10-19: 166.18006914367675USD
- 2026-10-20: 167.2141530090332USD
- 2026-10-21: 107.11606360015868USD
- 2026-10-22: 107.11606360015868USD
- 2026-10-23: 114.3344727279663USD
- 2026-10-24: 115.04905519104003USD
- 2026-10-25: 105.68451655731201USD
- 2026-10-26: 105.56853725051879USD
- 2026-10-27: 107.11606360015868USD
- 2026-10-28: 107.11606360015868USD
- 2026-10-29: 107.11606360015868USD
- 2026-10-30: 117.77762098770141USD
- 2026-10-31: 117.90742007446288USD
- 2026-11-01: 110.04692540283202USD
- 2026-11-02: 110.04692540283202USD
- 2026-11-03: 110.04692540283202USD
- 2026-11-04: 110.04692540283202USD
- 2026-11-05: 110.04692540283202USD
- 2026-11-06: 118.6220112953186USD
- 2026-11-07: 118.6220112953186USD
- 2026-11-08: 110.04692540283202USD
- 2026-11-09: 115.04905519104003USD
- 2026-11-10: 110.04692540283202USD
- 2026-11-11: 110.04692540283202USD
- 2026-11-12: 110.76151662368774USD
- 2026-11-13: 118.12800232925414USD
- 2026-11-14: 120.05119373703002USD
- 2026-11-15: 110.04692540283202USD
- 2026-11-16: 114.3344727279663USD
- 2026-11-17: 114.3344727279663USD
- 2026-11-18: 114.12366415786742USD
The front desk is open daily from 7:00 AM - 11:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Pool access available from 9:00 AM to 9:00 PM.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Tour Desk
Housekeeping
Services
Tour Desk
Housekeeping
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
General
Restaurant
Non-Smoking Rooms
Massage
Family Room
Beach Sun Loungers
Snack Bar/Deli
Activities
Swimming pool
Garden
Beach (Nearby)
Windsurfing
Fishing
Pool Outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Free Parking
Parking Onsite
Internet
Free Wi-Fi