The Alexander - Donnini Deluxe
Amenities
Parking
Non-Smoking Rooms
Garden
Designated Smoking Area
Express Check-In/Check-Out
Free Parking
Book on Vio
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Guest reviews
9.1
Superb
Based on 21 verified reviews
2
Victoria
21 Jan 2024
·
Stayed 2 nights
We were only in the property a couple of hours before we were moved due to the building being unsafe. We were moved to an apartment at roughly 21:30 at night, we were moved to an apartment with no hot tub, as this was not the experience we were looking for we agreed with Donnini to leave the next morning and they would give us a full refund (we were booked for two nights). Over a week later Hotels.com and myself can’t get a response from Donnini and needless to say a refund hasn’t been issued.
We were only in the property a couple of hours before we were moved due to the building being unsafe. We were moved to an apartment at roughly 21:30 at night, we were moved to an apartment with no hot tub, as this was not the experience we were looking for we agreed with Donnini to leave the next morning and they would give us a full refund (we were booked for two nights). Over a week later Hotels.com and myself can’t get a response from Donnini and needless to say a refund hasn’t been issued.
Location
207 Main Street, Prestwick, Scotland, United Kingdom
Property policies
Check-in
Check-out
From 15:00 to 23:00
Before 11:00
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