Shihlin 13House

Dont book on this place. This is self check in which is good, the cleaners dont even clean before your arrival. My experience was so bad my allergies from dirty carpet and bed got so bad. And mind you the bathroom is nice, not cleaned and the smell is like sewage. The whole room I lost alot of money on this place just to be told on the first day i cannot get refunded. Dont get me wrong the location wise is good, its just the place is dirty and getting my refund, was not an option at that time. The agent available didnt even really help me until i decided to move out then she start talking about cleaning. Kind a too late you know. Taipei is beautiful and the people are nice but there are some that i think as a foreigner, you would want them back and support your business, but this i will say big NO. There are other hotel or hostel that are more nice and clean. I enjoyed my stay in Taipei Beauty resort, clean rooms, fresh sheets, and customer service was 100%.

Stay away from this place! Like other Expedia reviewers mentioned, after I pre-paid for the bookings, they placed a hold of hundreds (USD$, under the name Starbeauty Hotel Taipei) in my credit card without my prior consent and awareness. They failed to rectify this after several attempts. What an unpleasant and stressful tour experience!

They can only be contacted via LINE. They asked for pre-payment via LINE but my phone could not receive the authentication code sent by my credit card. Still, they charged my card (without telling me) under the business name Starbeauty Hotel and told me it was a mistake and that it would be refunded. Arranged to pay by cash at 2:30pm on the day, arrived but no rep was there. Rang and was told that they'd cancelled my booking because I hadn't paid! Argued that they can't do that because it's a contract and we had a prior arrangement, besides, they would have charged me if I hadn't turned up. They then declined my calls. Contacted Expedia, who tried to get in touch with the property but told me the property staff couldn't communicate in English. Meanwhile, witnessed the maid wiping down everything with just the guests' white towels and stepping on the towels with her shoes to wipe the floor. It showed the level of cleanliness. After more than an hour of anxious waiting, eventually, they got a cleaning maid to accept the cash payment. I was given a room with split levels which was different to the single level quadruple room that I booked. It was adjacent to a shower next door and extremely noisy when someone used the bathroom. I complained but they refused to change the room. Overall, a very stressful experience and an unpleasant stay. Save your sanity, go book somewhere else. This property should not be listed on Expedia

I used it to go to 士林夜市. It is useful to sleep, but it was noisy midnight. But I think it was better than I imagined. I registered on LINE and was able to communicate easily.

This place is advertised as a hotel but it is NOT. It is just two level apartments with several rooms. The worst part is they do not have any employee or service desk on site, even though they said someone will be available 3:30-7:30 pm that’s not true. The customer service is horrible they do not pick up calls and don’t respond to message in time.