Serenity Hotel Boutique By Alsol
63 $US
/nuit
Moyenne pour septembre
Prix pour Serenity Hotel Boutique By Alsol
Sélectionnez les dates pour voir les prix et les disponibilités
63 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Serenity Hotel Boutique By Alsol, les prix par nuit s'élèvent en moyenne à 51 $US pendant le mois le moins cher (juin) et à 104 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 98 $US |
| février | 94 $US |
| mars | 80 $US |
| avril | 70 $US |
| mai | 59 $US |
| juin | 51 $US |
| juillet | 55 $US |
| août | 66 $US |
| septembre | 63 $US |
| octobre | 66 $US |
| novembre | 65 $US |
| décembre | 104 $US |
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sept. · 63 $US
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Le plus cher : décembre (env. 104 $US)
Le moins cher : juin (env. 51 $US)
À propos de cet établissement
La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une piscine extérieure, ou admirez la vue qui vous est offerte depuis une terrasse sur le toit. Cet hôtel propose également l'accès...
Équipements
La détente avant tout ! Profitez des nombreuses options de loisirs disponibles dans l'hébergement, notamment une piscine extérieure, ou admirez la vue qui vous est offerte depuis une terrasse sur le toit. Cet hôtel propose également l'accès Wi-Fi à Internet gratuit et un service de conciergerie.
Services de l'établissement
Les équipements et services proposés incluent un personnel polyglotte, une consigne à bagages et un ascenseur. En échange d'un supplément, l'hébergement propose une navette vers l'aéroport au départ de l'hôtel (24 h/24) et un parking gratuit se trouve dans l'enceinte de l'hébergement.
Repas
Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage (horaires limités) proposé par cet hôtel. Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'hébergement abrite un bar / salon et un bar en bord de piscine.
Chambres
Les 30 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une télévision LCD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits. Les équipements et services offerts par l'hébergement comprennent un coffre-fort et un ventilateur de plafond, mais aussi un téléphone avec des appels locaux gratuits.
Emplacement
Se trouvant à Playa del Carmen (Gonzalo Guerrero), Serenity Hotel Boutique by Alsol est à moins de 10 minutes de marche de Mamitas Beach Club et de Rue commerçante Quinta Avenida. Cet hôtel se trouve à 0,7 km de Plage principale de Playa del Carmen et à 2,7 km de Terminal maritime Playa del Carmen.
À proximité
Super Chedraui Selecto Avenida 10(0.1 miles)
Mario Villanueva Madrid(0.2 miles)
Mamitas Beach Club(0.3 miles)
Rue commerçante Quinta Avenida(0.3 miles)
Plage principale de Playa del Carmen(0.4 miles)
Plage Coco(0.6 miles)
Plage Avenida Colosio(0.6 miles)
Centre commercial Quinta Alegría Shopping Mall(0.6 miles)
Rue du Cœur(0.8 miles)
Calle 12(0.8 miles)
Quai Navega(0.8 miles)
Église catholique Nuestra Señora del Carmen(0.9 miles)
Église Guadalupe(0.9 miles)
Musée Frida Kahlo(0.9 miles)
Musée des merveilles 3D(1 miles)
Aéroport international Cozumel (CZM)(22 miles)
Aéroport international de Cancún (CUN)(34.1 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
10 Avenida Norte y calle 40 Norte Mz 150, lt 20, 21 y 22, Zazil-ha, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Super Chedraui Selecto Avenida 10 (0.1 miles)
Mario Villanueva Madrid (0.2 miles)
Mamitas Beach Club (0.3 miles)
Rue commerçante Quinta Avenida (0.3 miles)
Plage principale de Playa del Carmen (0.4 miles)
Plage Coco (0.6 miles)
Options de chambre
5
One Bedroom Corner Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
689 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
5
Deluxe Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
269 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
One Bedroom Double Suite
Détails de la chambre
2 Lits Simples
et 1 Canapé-Lit
Couchages 3
431 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
14
One Bedroom Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
603 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
6
Grand Junior Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
829 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Cuisine
Avis des voyageurs sur Serenity Hotel Boutique By Alsol
8.4
Très bien
Basé sur 573 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Serenity Hotel Boutique By Alsol, les clients apprécient l'emplacement central à proximité de la 5th Avenue et de la plage, les suites spacieuses avec kitchenette, et la piscine sur le toit, tout en soulignant le personnel accueillant et le bon rapport qualité-prix à Playa del Carmen.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Serenity Hotel Boutique By Alsol, les clients apprécient l'emplacement central à proximité de la 5th Avenue et de la plage, les suites spacieuses avec kitchenette, et la piscine sur le toit, tout en soulignant le personnel accueillant et le bon rapport qualité-prix à Playa del Carmen.
Les avis soulignent à plusieurs reprises des incohérences de service, notamment un petit-déjeuner lent ou limité, des erreurs de facturation occasionnelles à l'arrivée, et un service au bar sur le toit qui est parfois peu fiable ou sans alcool. Le bruit peut survenir lors des soirées d'événements du vendredi et provenir de la rue ou de chantiers de construction. Certaines kitchenettes manquent d'ustensiles de base comme des couverts ou du liquide vaisselle. Quelques clients mentionnent également des murs fins, une eau chaude ou une pression faibles, et un parking étroit ou un accès limité. Dans l'ensemble, attendez-vous à un séjour généralement propre, spacieux et bien situé, avec quelques compromis au niveau du service et du bruit.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
La piscine sur le toit est appréciée pour sa vue sur la ville, mais le service au bar est irrégulier ou absent et elle peut fermer tôt pour des événements privés. Un parking est disponible, bien qu'étroit, et l'accès aux serviettes de plage/club de plage partenaire est mentionné.
Avis de voyageur à ce sujet
8
Roger
17 avr. 2025
·
A séjourné 5 nuits
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
10
Miguel Ángel
4 août 2024
·
A séjourné 4 nuits
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
La habitación con cocina sala comedor balcón muy amplia muy acogedora muy limpia junto a la quinta avenida pero sin el bullicio El club de playa fenomenal y te dan toallas en el hotel y te las llevas a los toures sin inconveniente. De verdad una excelente experiencia
6
Blanca
6 janv. 2025
·
A séjourné 1 nuit
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Memory
13 avr. 2025
·
A séjourné 3 nuits
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
6
Ignacio
3 juin 2024
·
A séjourné 5 nuits
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
Corner Suite was great overall! Some of the furniture looked dated simple changes(rugs and sofa cushions) would make this place really pop and make it more appealing! However the pool closes at 7 pm (really) just the perfect time to go to the pool. Found out later the pool closes to hotel guests so that they can rent out the pool and pool bar for events!
10
Meredith
14 avr. 2025
·
A séjourné 10 nuits
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Robert
20 juil. 2024
·
A séjourné 2 nuits
Lovely staff and very nice and clean room. Indoor Parking available for free.
Lovely staff and very nice and clean room. Indoor Parking available for free.
8
David
9 janv. 2023
·
A séjourné 19 359 nuits
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
liked its close location to beach and 5th ave restaurants and shopping didn't like that the bar up on pool deck was not attended by any staff
8
Rosa
1 mars 2025
·
A séjourné 1 nuit
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
6
Rickey
28 août 2023
·
A séjourné 3 nuits
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Room was very clean and modern. However website indicate paper towels and water included and it had none, I had to travel to store to purchase it. Cushion was damaged from a previous pet (I assume it was a Cat or very pissed off dog). Very Pet friendly. Roof top pool just as well not exist because it wasn't staffed and no activity at all. It was "dead on the roof." Staff and hotel were very nice and good location. Breakfast food was tasty!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent les chambres très propres et bien entretenues. Cependant, plusieurs signalent des lacunes telles que de la poussière, des odeurs occasionnelles ou du linge taché, et que le service de ménage ou les fournitures nécessitent parfois d'être demandés.
Avis de voyageur à ce sujet
10
Maria
7 sept. 2023
·
A séjourné 5 nuits
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
Staff is very nice, friendly and helpful. The hotel is very clean and at a great location, within walking distance to Quinta Avenida for restaurants and shops and walking distance to beach. The free breakfast was not excellent but good. The lobby is usually hot but the rooms nice, clean and cool.
8
Patricia
28 nov. 2024
·
A séjourné 3 nuits
No hacen bien la limpieza
No hacen bien la limpieza
4
Hoseok
29 déc. 2023
·
A séjourné 4 nuits
Towel cleanliness is not good. Lots of dust..
Towel cleanliness is not good. Lots of dust..
10
Julia
15 nov. 2025
·
A séjourné 10 nuits
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
Visiting with hotel for a third time. Just love it ! The staff is very caring, paying attention to every little detail! The rooms are modern and spotless! The location is great, and all stores and restaurants step away. 5 min walk to the beach. Highly recommended! Thanks to general manager Jorge de la Luz! Lovely Maria and all other people who made our stay enjoyable!
6
sedami
24 nov. 2025
·
A séjourné 1 nuit
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
8
Paola
25 sept. 2025
·
A séjourné 2 nuits
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
8
Hyuna Alice
7 mai 2024
·
A séjourné 4 nuits
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
2
Quaadirrah
2 janv. 2025
·
A séjourné 2 nuits
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!
10
LUIS
14 nov. 2023
·
A séjourné 2 nuits
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
10
Matthew
18 sept. 2024
·
A séjourné 7 nuits
The place was super clean and comfortable. I will absolutely be back!
The place was super clean and comfortable. I will absolutely be back!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses et confortables, avec des coins salon séparés et des kitchenettes. Certains clients notent des murs fins et du bruit de la rue ou des événements, ainsi que des problèmes occasionnels tels qu'une eau chaude/pression faible, des odeurs de climatisation ou des meubles légèrement usés ; les cuisines peuvent être mal équipées.
Avis de voyageur à ce sujet
10
anthony
12 mai 2024
·
A séjourné 2 nuits
Clean quiet a spacious.
Clean quiet a spacious.
10
weijie
9 févr. 2025
·
A séjourné 10 nuits
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
10
Marc
9 mai 2024
·
A séjourné 1 nuit
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
Everything was amazing about my stay except the shower as the water never got hot so I actually was taking chilly showers No matter if I took one during the day or in the evening, the water never warmed up . The breakfast every morning was fantastic and the entire stay was comfortable and location was wonderful. I would definitely stay here again!!!
4
Caitlin
13 févr. 2023
·
A séjourné 4 nuits
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
NO ALCOHOL at this hotel! That is not mentioned anywhere on their website or in the booking. After a long day of travel, all I wanted was a cold Sol.. iykyk Ac in rooms smelled like mold for the first 15 minutes it was on which was really disgusting No ac throughout hotel common areas, hallways lobby etc but whatever .. All the rooms are on the interior of the building overlooking the lobby. Enjoy the offensive noise ALL NIGHT LONG of slamming doors and people. My first set of bed sheets were dirty and stained so luckily got another set. The furniture in the room including kitchen table was disgusting and stained. Shower and bathroom was decent, spacious etc Got bath robes which was a huge bonus , no slippers even though it says they have them . No decaf coffee. Only 1 bottle of water per person for the entire trip . Even though the website says complimentary water.
6
Blanca
6 janv. 2025
·
A séjourné 1 nuit
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
10
Meredith
14 avr. 2025
·
A séjourné 10 nuits
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Tracy
3 avr. 2023
·
A séjourné 3 nuits
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Hyuna Alice
7 mai 2024
·
A séjourné 4 nuits
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
LOCATION: We liked the location. It was close enough to everything but not right in the middle of the busy areas. ROOM: Stayed in the 2 bedroom suite on the 3rd floor. The walls are very thin and it is a bit loud. We could hear guests in other rooms very well. Almost, like they were in our room. Street noise is also loud too. Rooms were nice and the suite was big. Certain areas could gave been cleaner, like the shower, but not a huge deal. Rooms could be in better condition but for the price we paid we were happy. Pool: Nice and relaxing.
10
Brett
25 févr. 2024
·
A séjourné 14 nuits
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
8
MARIO
30 mai 2024
·
A séjourné 5 nuits
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
Separate living room and dining area with refrigerator were nice. Bedding and pillows were comfortable.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme aimable et serviable. Pourtant, les avis font également état d'un service désorganisé ou lent, d'erreurs de facturation à l'arrivée/au petit-déjeuner et de frais de serviette, avec des avantages VIP non honorés et un service au rooftop/restaurant peu fiable parfois.
Avis de voyageur à ce sujet
4
Megan
10 juil. 2025
·
A séjourné 6 nuits
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
2
Kelly
30 déc. 2025
·
A séjourné 5 nuits
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
O hotel tem boa localização e o quarto é confortável. No entanto, a experiência geral foi muito ruim devido ao atendimento extremamente desorganizado e ineficiente da recepção. Desde o início até o fim da estadia, a equipe demonstrou despreparo e falta de organização. Tentaram nos cobrar pelo café da manhã, mesmo ele já estando pago antecipadamente desde o Brasil, o que gerou transtornos desnecessários. A limpeza do quarto não é feita automaticamente: só ocorre se o hóspede descer até a recepção, aguardar algum atendente aparecer e solicitar. O mesmo acontece com itens básicos, como papel higiênico, que falta no quarto e precisa ser pedido. Ou seja, uma verdadeira falta de organização. Além disso, o ar-condicionado da sala apresentou vazamento, molhando toda a sala. Solicitamos auxílio, mas ninguém apareceu. Durante os quatro dias de hospedagem, nenhum suporte foi prestado para resolver o problema. A recepção frequentemente fica abandonada, sem ninguém para atender, o que gera sensação de descaso e insegurança, já que qualquer pessoa entra e sai do hotel sem qualquer controle. Infelizmente, o péssimo atendimento compromete completamente a experiência. Não recomendo este hotel para ninguém.
2
Frank
15 mars 2025
·
A séjourné 2 nuits
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
La ubicación bien, limpieza bien, pero al hacer el check out me cobraron porque una de las toallas tenía una mancha de maquillaje y no era mucho pues solo era el resto que quedó después de lavarme la cara, eso nunca me había pasado en ningún hotel.
6
Jennifer
16 nov. 2025
·
A séjourné 10 nuits
Security guard at front desk was unresponsive and spoke no English
Security guard at front desk was unresponsive and spoke no English
10
Da'Sha
9 janv. 2023
·
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
The hotel was very calm and quiet which was great. The location was perfect, felt like 75 restaurants and shops were within a 5-10 mins walk of the hotel. The beach was also a 5-minute walk from the hotel. Loved the floorplan of the suite. The staff was friendly and very helpful. The only negative we had was that we booked roundtrip airport transportation through the hotel (VM travel services), which arrival was great but they completely forgot to pick us up for departure which caused us to have to rush and pay for a taxi back to the airport. The front desk staff was very helpful considering the situation but the mix-up was very inconvenient.
10
Meredith
14 avr. 2025
·
A séjourné 10 nuits
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
6
Ivan
28 avr. 2024
·
A séjourné 1 nuit
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
I didn't receive any "vip benefit" at all... Not a welcom, they denied me an upgrade cause the room available was "too fancy". I didn't been welcom properly at all, no welcome amenities at all. So basically no "vip Access". So disappointed.
6
Ivan
9 janv. 2025
·
A séjourné 1 nuit
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
6
DEBORAH
27 janv. 2025
·
A séjourné 7 nuits
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
It’s hard to review this hotel because it has pros and cons. The pros are it’s a great value - a modern roomy suite with separate living room, balcony, kitchenette, comfy bed in a spacious bedroom, daily housekeeping. Most staff was friendly. However, one staffer charged us $90 pesos for getting makeup spots on towels and a pillow case. She called me to the front desk to tell me this mid-week like being called into the principal’s office. I thought it over and signed her little form for $90 MX and took great care thereafter to not leave any spots on the towels. Then, after checking out and paying in full at the front desk last night before checking out this morning, the same staffer came out on the front steps and asked me to come back inside to pay for 2 bottles of water and 2 soft drinks. I told her we were paid in full, that we paid last night for two bottles of water and that we never drank any of their soft drinks at all. She argued with me about it! (1) we were paid in full with receipts (2) it was so petty (3) she openly doubted me over 2 water bottles & two soft drinks (4) a bummer sendoff after 7 nights. It was very strange behavior. This hotel is not the Four Seasons, but it is a nice place to stay in town for the equation of quality divided by price equals value. There is a small rooftop pool. For the beach we paid to go to nearby beach clubs. Club Martina was our favorite. Be aware you Csnyon but Day Passes to many of the All-inclusives if you wish.
2
Kelly
26 juin 2025
·
A séjourné 1 nuit
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement excellent et central, à proximité de la 5th Avenue, des restaurants, des boutiques et de la plage ; beaucoup ont trouvé le quartier sûr. Généralement calme compte tenu de l'environnement, bien que certains aient subi du bruit de la rue, des chantiers de construction et des événements du vendredi sur le toit.
Avis de voyageur à ce sujet
8
Roger
17 avr. 2025
·
A séjourné 5 nuits
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much
8
Irene
23 déc. 2024
·
A séjourné 1 nuit
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
10
María José
10 avr. 2023
·
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
el hotel está precioso, súper bien ubicado a sólo una cuadra de la quinta avenida y las instalaciones son modernas. muy cómodas lo recomiendo muchísimo
10
Andrew
20 juin 2025
·
A séjourné 6 nuits
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
10
Alfonso
30 juin 2024
·
A séjourné 2 nuits
Great option to be close to everything. Walking distance and safe.
Great option to be close to everything. Walking distance and safe.
10
HATIM
21 oct. 2023
·
A séjourné 3 nuits
Good property, very close to Quinta Avenida, shopping restaurants
Good property, very close to Quinta Avenida, shopping restaurants
10
Meredith
14 avr. 2025
·
A séjourné 10 nuits
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!
10
Heinz
7 déc. 2022
·
A séjourné 19 332 nuits
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
Perfect location one block away from 5th Avenue therefore quiet but very close to food, entertainment and shopping. American breakfast was great. Pool deck and close to the beach. Friendly staff.
10
MaryJane
26 sept. 2023
·
A séjourné 2 nuits
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
10
Brett
25 févr. 2024
·
A séjourné 14 nuits
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner est souvent savoureux ou apprécié, mais les options sont limitées et le service peut être lent ou irrégulier ; le restaurant sur place sert principalement le petit-déjeuner. Le service d'alcool est limité ou indisponible par moments, et le personnel du bar sur le toit est peu fiable.
Avis de voyageur à ce sujet
4
Megan
10 juil. 2025
·
A séjourné 6 nuits
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
8
Luci
4 janv. 2025
·
A séjourné 7 nuits
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
8
Geanella
5 juin 2024
·
A séjourné 6 nuits
The service at the hotel restaurant was lovely.
The service at the hotel restaurant was lovely.
8
Angie
7 déc. 2024
·
A séjourné 4 nuits
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
Lo unico que encontre extrano en el restaurante de el hotel es que al haber reservado con desayuno incluido solo te dan una rebanada de pan en lugar de dos y eso me extrano muchisimo ya que viajo constantemente y nunca me habian racionado las rebanadas de pan. Igual que tampoco me habian cobrado adicional por incluirle jamon y queso al revoltillo de huevo que pedi diariamente. Puedo entender que me cobren el chocolate caliente aparte ya que solo ofrecen te y cafe que por cierto el cafe es malisimo pero lo demas me sorprendio.
10
Rick
30 déc. 2024
·
A séjourné 5 nuits
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.
10
Scarlett
25 juin 2024
·
A séjourné 7 nuits
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
Beach, dinning , and shopping all within walkable distances. Pool and bar on the roof is very nice and complimentary breakfast is delicious. 😋
8
Daniel
27 août 2024
·
A séjourné 5 nuits
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
The restaurant is only open for breakfast. So claiming to have a restaurant is misleading. It was loud, motorcycles riding up/down street at all hours of the night revving their engines.
6
Patrick
27 janv. 2024
·
A séjourné 5 nuits
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.
6
Tracy
3 avr. 2023
·
A séjourné 3 nuits
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
Pros: Location was convenient to Fifth Ave with tons of dining and shopping options. Short walk to the beach. Modern decor. Clean rooms. Nice pool. Friendly staff. Cons: Mexik Restaurant food was just okay — no alcohol. Very limited options for complimentary breakfast. Barbelo Roof Club was nonexistent. Spent 2 hours at the pool during club/snack hours and never saw a staff member or guest —- bar was completely empty. View not so appealing …old rundown buildings. No hot water in the shower and TV in the bedroom had no signal.
8
Sergio Luiz
2 janv. 2022
·
A séjourné 4 nuits
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
A estadia foi muito boa com exceção do café da manhã que foi péssimo. Mal atendimento, o que se pedia não era entregue e somente 1 pessoa para atender a todo o restaurante. Desistimos de comer no hotel, assim como outros hóspedes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Jean-Pierre
22 avr. 2026
·
A séjourné 3 nuits
Personnel serviable et sympathique, chambre spacieuse,dommage que le ménage ne soit fait qu'un jour sur deux, de quoi faire la vaisselle serait bien,
Personnel serviable et sympathique, chambre spacieuse,dommage que le ménage ne soit fait qu'un jour sur deux, de quoi faire la vaisselle serait bien,
10
Jean-François La
5 mars 2026
·
A séjourné 28 nuits
Hôtel très bien situé, très propre, personnel gentil, accueillant et disponible en cas de besoin. Chambre confortable, cuisine bien équipée. Nous avons passé un mois au Serenity (corner suite 3e étage) et nous avons apprécié. Les photos sont fidèles, juste que le mobilier n’est plus neuf. Roof top spacieux.
Hôtel très bien situé, très propre, personnel gentil, accueillant et disponible en cas de besoin. Chambre confortable, cuisine bien équipée. Nous avons passé un mois au Serenity (corner suite 3e étage) et nous avons apprécié. Les photos sont fidèles, juste que le mobilier n’est plus neuf. Roof top spacieux.
6
richard
13 févr. 2026
·
A séjourné 21 nuits
pas d eau chaude dans la douche durant le séjour, jai parlé avec le gérant qui m a confirmé que oui il y avait un probleme mais rien ne m a été offert pour aider.pas de grille pain dans l appt.balcon tres sale causé par les travaux dans la rue mais personne n est venu nettoyer.
pas d eau chaude dans la douche durant le séjour, jai parlé avec le gérant qui m a confirmé que oui il y avait un probleme mais rien ne m a été offert pour aider.pas de grille pain dans l appt.balcon tres sale causé par les travaux dans la rue mais personne n est venu nettoyer.
10
Sébastien
28 déc. 2025
·
A séjourné 6 nuits
Propre, bien situé au calme
Propre, bien situé au calme
6
sedami
24 nov. 2025
·
A séjourné 1 nuit
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
personnel très serviable et compétent, alondra est vraiment adorable ainsi que le personnel au restaurant pour le petit dejeuner. Cependant j'ai connu le serenity en 2020 et la qualité à l'intérieur des chambres était bien meilleure. Ici il y avait de la poussiere a certains endroit prouvant que la chambre n'avait pas été entretenu ou loué depuis un moment, une odeur bizzare sur le sofa, absence de savons por se laver les mains aussi bien dans la cuisine que dans la salle de bain, une trace de savons de couleurs rouge sous le lavabo témoignant d'un savon renversé et non nettoyé
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 22:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 52.10496940612793USD
- 2026-09-19: 51.62084444522857USD
- 2026-09-20: 51.37363953113556USD
- 2026-09-21: 51.2834727525711USD
- 2026-09-22: 51.26210546970367USD
- 2026-09-23: 51.52436301231384USD
- 2026-09-24: 52.10496940612793USD
- 2026-09-25: 51.93367180824279USD
- 2026-09-26: 52.10496940612793USD
- 2026-09-27: 51.488609185218806USD
- 2026-09-28: 54.16407696247101USD
- 2026-09-29: 52.10361094474792USD
- 2026-09-30: 54.16407696247101USD
- 2026-10-01: 53.157514047622676USD
- 2026-10-02: 54.706646437644956USD
- 2026-10-03: 50.09130019187927USD
- 2026-10-04: 54.769828038215636USD
- 2026-10-05: 50.09130019187927USD
- 2026-10-06: 54.68519151210785USD
- 2026-10-07: 54.34905996322632USD
- 2026-10-08: 52.24521082401275USD
- 2026-10-09: 54.68519151210785USD
- 2026-10-10: 53.16198820590973USD
- 2026-10-11: 50.09130019187927USD
- 2026-10-12: 54.184611639976495USD
- 2026-10-13: 50.09130019187927USD
- 2026-10-14: 50.09130019187927USD
- 2026-10-15: 51.98204179763793USD
- 2026-10-16: 54.97839129924774USD
- 2026-10-17: 54.97839129924774USD
- 2026-10-18: 50.09130019187927USD
- 2026-10-19: 57.53927943229675USD
- 2026-10-20: 54.98554294109344USD
- 2026-10-21: 53.06672500610351USD
- 2026-10-22: 55.40746351718902USD
- 2026-10-23: 56.59145463466644USD
- 2026-10-24: 52.305338077545166USD
- 2026-10-25: 62.29995913505554USD
- 2026-10-26: 56.773343849182126USD
- 2026-10-27: 59.89823009014129USD
- 2026-10-28: 59.89823009014129USD
- 2026-10-29: 57.53927943229675USD
- 2026-10-30: 57.53927943229675USD
- 2026-10-31: 52.9832103061676USD
- 2026-11-01: 80.71030979156494USD
- 2026-11-02: 80.71030979156494USD
- 2026-11-03: 72.13147280216216USD
- 2026-11-04: 80.71030979156494USD
- 2026-11-05: 81.44004895210266USD
- 2026-11-06: 80.71030979156494USD
- 2026-11-07: 78.99926195144653USD
- 2026-11-08: 76.50567900657653USD
- 2026-11-09: 80.08758233070373USD
- 2026-11-10: 80.71030979156494USD
- 2026-11-11: 81.44004895210266USD
- 2026-11-12: 81.44004895210266USD
- 2026-11-13: 80.08758233070373USD
- 2026-11-14: 77.24559348106384USD
- 2026-11-15: 81.44004895210266USD
- 2026-11-16: 80.71030979156494USD
- 2026-11-17: 81.44004895210266USD
- 2026-11-18: 81.44004895210266USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. La réception est ouverte tous les jours de 07 h 00 à 23 h 00. Veuillez contacter l'hébergement au moins 24 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 23 h 00. Vous devez contacter l'hébergement à l'avance pour obtenir les instructions d'enregistrement. Les horaires de la réception sont limités. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, les paiements mobiles et les espèces
- Des modes de paiement sans espèces sont disponibles
- Possibilité de location à long terme
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'eau chaude est limitée sur place.
- Piscine accessible de 08 h 00 à 19 h 00.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 5 ans ou moins (par adulte enregistré) qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités de départ sans contact disponibles.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Navette aéroport : 50 USD par personne
- Navette aéroport : 25 USD par enfant (de 6 à 12 ans)
- Animaux de compagnie : 20 USD par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Déjeuners à emporter
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Ménage
Service de change
Coffre-fort
Consigne à bagage
Zone fumeurs
Concierge Services
Activités
Piscine
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit