Name: Novotel Perth Murray Street
Address: 388 Murray Street ., Perth, Western Australia, Australia, Perth, Western Australia, AU
Price range: $124–$242 per night
Rating: 8.42

What guests think

Across many reviews, Novotel Perth Murray Street stands out for its central location, comfortable rooms and beds, and generally friendly service, with guests also appreciating amenities like the heated pool, sauna, steam room, gym, and on-site dining.

However, cleanliness and housekeeping are inconsistent in some stays, with reports of stained carpets, mould or dust, late servicing, and missing basics like towels, toilet paper, or amenities. Operational niggles also appear: queues or slow check-in at busy times, mixed responsiveness, tricky or costly parking, and occasional noise from nearby nightlife affecting certain rooms. Breakfast and dining draw plenty of praise for variety and quality, though a number of guests found offerings average or understaffed, and coffee machines confusing. Expect a convenient city stay with modern comforts and some variability in polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Heated pool, sauna/steam room, gym and on-site bar/restaurant are widely appreciated. Several reviews note an overly warm or murky pool, tepid sauna or steam room, mixed gym feedback, and difficult or costly parking/valet.

Related guest reviews

10

Gary

Sep 14, 2024

·

Stayed 6 nights

Wonderful hotel in main area of Perth. Good size rooms, heated pool, gym and great coffee shop near main entrance. Miss Mi restaurant was good with interesting choice of Asian meals. Wine bar at ground level had good range of wines and value snack meals eg 10 chicken wings $10. Enjoyed our stay.

10

Carmen

Mar 3, 2025

·

Stayed 1 night

lovely modern property with great facilities, the roof top pool was great, pleasantly warm water. Buffet breakfast in the morning had a great variety of food, in a lovely spot to enjoy.

10

Salena

Nov 21, 2025

·

Stayed 4 nights

What an amazing hotel. Clean, convenient with great luxuries like the sauna. Highly recommend!

6

rachel

Oct 13, 2025

·

Stayed 3 nights

The common areas could use more attention — the carpets in the hallways were dirty, and the overall feel was a bit dated. Housekeeping didn’t arrive until 4 pm, which was quite late. On the positive side, the reception and bar were very welcoming, and the breakfast was excellent. However, toilet rolls were never replenished, and I saw several guests having to ask for more at reception. The sauna was lovely, though the pool area could do with a tidy-up. Not a bad place overall — perhaps just suffering from being short-staffed?

10

Jennifer

Dec 8, 2025

·

Stayed 3 nights

Room was clean. Staff were friendly and the pool was lovely

8

Michelle

Jul 13, 2025

·

Stayed 2 nights

Great location on Murray Street and close to shopping. Lovely heated pool.

10

Jacqueline

Mar 22, 2025

·

Stayed 1 night

Short walk to major shopping area Great pool area Small kiosk for snacks inside hotel - handy Valet parking - handy Enjoyed our stay

10

Alison

May 28, 2025

·

Stayed 1 night

Surprisingly peaceful considering its location in the centre of town. I understand parking can be a bit difficult but public transport is very convenient and it is an easy walk to most places. Staff quiet and professional. The breakfast was pretty good with Pod machine coffee, plenty of fruit and healthy options along with cooked options and a range of pastries. I would have liked the option of poached eggs. The swimming pool is lovely and warm which made up for the lack of jacuzzi (they have a spa to get facials rather than a spa bath to relax in) The Sauna needs a while to get hot but is clean and effective, the steam room only over felt tepid.

4

Terence

Jun 17, 2025

·

Stayed 4 nights

Looks like the place is under staff. on the average only 2 counters are open for check in/out and enquires. Lift music is too loud. Location is a plus point. Valet parking is totally unavailable.

8

Tara

May 21, 2023

·

Stayed 3 nights

Over all it was a good stay. Booked based on facilities a little as we were there a few days. Gym, not worth it. Sauna and Steam rooms- wow! They just need better signage and staff to check for towels etc- it was a Sunday when we were there and no towels in pool/ saunas. Also note if you book breakfast you get an actual coffee in that but they don’t tell you, so make sure you ask for it so you don’t need to make your own. Great range of buffet. Parking- you can park in the laneway for dropping car to valet- there are no signs to tell you this.

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Cleanliness

Many guests found rooms very clean or spotless. Others reported stained carpets, mould or dust, late housekeeping, and missed replenishment of items like towels or toilet paper.

Related guest reviews

8

Kartik

Apr 7, 2025

·

Stayed 5 nights

Very easy check in and check out, good hotel amenities. Room was slightly unclean on checking in with dust on most surfaces. Was cleaned well however each day which we appreciated. Otherwise generally nice stay in a very central location

6

rachel

Oct 13, 2025

·

Stayed 3 nights

The common areas could use more attention — the carpets in the hallways were dirty, and the overall feel was a bit dated. Housekeeping didn’t arrive until 4 pm, which was quite late. On the positive side, the reception and bar were very welcoming, and the breakfast was excellent. However, toilet rolls were never replenished, and I saw several guests having to ask for more at reception. The sauna was lovely, though the pool area could do with a tidy-up. Not a bad place overall — perhaps just suffering from being short-staffed?

8

Ian

Oct 28, 2025

·

Stayed 4 nights

Smooth check in, very clean.

10

MARION

Nov 2, 2025

·

Stayed 1 night

The staff were exceptionally courteous and helpful across every area, the front desk, bar, and restaurant. Each person greeted me with a genuine smile that made me feel truly welcome. My room was spotless and comfortably spacious for a solo stay. If you have the chance, I highly recommend ordering the breakfast. The selection is excellent, with both hot and cold options to suit every taste. It’s best to purchase it at check-in, as the price is more favorable than buying it later. A wonderful experience overall, highly recommended.

6

Nicola

Sep 6, 2025

·

Stayed 2 nights

The staff are very friendly and helpful. The room is really dirty, stained carpets, the bin placed over and infront of a horrible looking stain. Hand print on the wall, bathroom door also has stains and not been cleaned. The cleaner rinsed the cups and glasses in the sink and put them back on the shelf - in front of me, poor hygiene. Even after the cleaner came these things remained, dust on shelves, unsanded filler on the corner of the walls. On the surface looks like a nice hotel but when you look not so great.

8

Sarah Louise

Jun 15, 2025

·

Stayed 1 night

Noisy grubby bathroom dirty grout around the shower

8

Adam

Sep 11, 2024

·

Stayed 2 nights

Lovely hotel and great location. Only negative was that the room didn't have enough towels, toilet roll and the shampoo and conditioner were empty. Little things that were easily sorted out but easier to get right on the first place.

6

Raquelle

Nov 8, 2025

·

Stayed 3 nights

The hotel’s location was fantastic close to everything and very convenient. However, the rooms were not as clean as expected, with noticeable mould in the bathrooms. We were sold parking passes advertised as allowing multiple entries and exits, but I was charged again upon leaving, which was disappointing. Breakfast was quite basic, and the pancakes were dry and unappetising. On a positive note, the staff were friendly and welcoming, which made the experience more pleasant. Overall, while the location and service were good, the cleanliness and amenities let it down. I probably wouldn’t book here again, as there are nicer hotels in Perth within a similar budget.

6

Jill

Nov 2, 2025

·

Stayed 1 night

Room: walls very dirty. Carpets very stained.

10

Jack

Dec 24, 2025

·

Stayed 1 night

Room was clean

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Rooms

Rooms are modern and generally comfortable, with notably good beds; some are compact and views can be limited. A few guests experienced temperature control issues or noise from nearby nightlife, and soft mattresses or thin pillows.

Related guest reviews

8

Alan

Jan 8, 2025

·

Stayed 6 nights

Overall, a great stay. Hotel is centrally located, close to all city amenities. Rooms are clean and modern, a little bit on the small side. Staff are generally friendly bar a couple at the front reception, who wasn’t willing to listen to guest request (particularly if you are checking out at 11am and don’t fly out until midnight, staff are wasn’t able to accommodate use of pool and shower area located on L12 once you checked out at 11am. I find this a little strange, given all other hotels that I have stayed in had been very accommodating with allowing post checked out guest to still use the hotel facilities).

4

Collette

Mar 31, 2024

·

Stayed 2 nights

Room was extremely dusty, had a dark substance splattered on my door and marks all over the hotel room. I was given an interconnecting room meaning I could hear everything next door. As a single woman this wasn’t ideal knowing someone could open the door across from my bed. Anytime doors were opened it sounded like someone was entering my room. The lobby itself was nice and the hotel is in a central location. Keep in mind this hotel is across the road from a nightclub so you can hear music up till 5am (which was expected).

10

BENJAMIN

Apr 8, 2024

·

Stayed 2 nights

We are a family of 4 (two adults and two children) who stayed in a double double room (two double beds) for two nights after arriving in the middle of the night from Singapore. Night staff were on duty when we arrived, they let us in because it was after midnight, so it felt very safe. They checked us in quickly, which was helpful as we were very tired. The hotel has a gym and swimming pool and both are family friendly. We used both and were impressed with the cleanliness. The free wi-fi never dropped out once. Breakfast was good, a large self-service all-you-can-eat buffet selection of cooked items as well as continental choices. There are also Asian inspired menu items, cereals for children and lots of fresh fruit. The fruit juices on offer were orange, pineapple and apple and there's lots of tea and coffee choices from the machine (but no decaf!). When the coffee machine stopped working but they repaired it immediately. It was a bit pricey but the kids ate for free (one child free with each full paying adult) which made it reasonable for the choice on offer. The location is really good, it's on a street which goes straight into the shopping centre of Perth about 10 mins walk away. There's also a great Italian restaurant over the road which do pancakes for breakfast! The room was exactly what we expected from the photos and description. The only bit that was a surprise was that there's no lock on the bathroom door. Overall it was a very pleasant stay here.

8

Risa

Oct 6, 2025

·

Stayed 1 night

We paid extra for a higher floor, but the view wasn’t worth it. Mostly, you just see the apartment building across the street, and you can even see into people’s daily lives. Kind of felt like we didn’t get our money’s worth. The room itself was fine — the bed was comfortable, and it was nice and quiet.

4

Laura

Aug 11, 2025

·

Stayed 1 night

A really average hotel compared to others nearby. It was not very clean, the beds were on rollers with no locks, the heating wasn’t working and they said they would send someone up and didn’t.

6

Lee Phing

Aug 19, 2025

·

Stayed 4 nights

The water flow of outlet in the wash room of Room#305 was bad. Shower half way have to stop to wait for the water to subside else the toilet can be flooded. I took quick showers in first 3 days and I started to notice it from 4th day onwards. The mattress was too soft for me.

10

Hannah

Feb 19, 2025

·

Stayed 1 night

Best hotel bed for a very long time and we travel for a living

10

Stephanie

Mar 9, 2025

·

Stayed 1 night

Beautiful stay highest floor and outstanding view

10

Craig

Mar 3, 2025

·

Stayed 2 nights

Fantastic location as was walking distance to everything in town. Really comfortable king size bed and great bathroom with a rain fall shower head.

10

Peta-Maree

Sep 25, 2025

·

Stayed 3 nights

Always a beautiful room and good premium bedding which makes for an excellent stay. Clean and fresh, friendly helpful staff. Close to shops and amenities

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Service

Staff are often friendly and helpful across reception, bar and restaurant. Some guests experienced slow or chaotic check-in, limited staffing, unreturned calls or delayed assistance, and uneven proactive help such as luggage support.

Related guest reviews

10

Sandra

Jul 21, 2025

·

Stayed 1 night

Check in was very slow , 1 person only checking in a busy time. Room was great for what we needed, cleaners could do with dusting as our bedside tables and alarm clock were so dusty.

2

Michelle

Jan 18, 2024

·

Stayed 1 night

. Unfortunately, my experience fell significantly short of expectations Check-In Experience: On the day of check-in, we encountered a delay of approximately half an hour before the bellman assisted with our luggage. The bellman appeared disengaged during the luggage transfer, offering no assistance or support throughout the process. Check-Out Experience: Despite providing advance notice and requesting luggage assistance during check-out, we were informed of a minimum half-hour wait. Upon the bellman's eventual arrival, he simply left the luggage cart at our room door, leaving us to handle the entire process independently. Overall Service Perception: The hotel did not appear overly busy, and staff members seemed relaxed. However, the lack of proactive service was evident, leaving guests to handle tasks traditionally managed by the hotel.

10

MARION

Nov 2, 2025

·

Stayed 1 night

The staff were exceptionally courteous and helpful across every area, the front desk, bar, and restaurant. Each person greeted me with a genuine smile that made me feel truly welcome. My room was spotless and comfortably spacious for a solo stay. If you have the chance, I highly recommend ordering the breakfast. The selection is excellent, with both hot and cold options to suit every taste. It’s best to purchase it at check-in, as the price is more favorable than buying it later. A wonderful experience overall, highly recommended.

4

Phillip

Dec 8, 2022

·

Stayed 1 night

The nightclub opposite the hotel was open until 4am on a Wednesday night, playing loud music, so you don't want a room close to the front of the hotel! We couldn't use the onsite parking because the reception didn't answer the car park entry buzzer so ended up paying for parking elsewhere. Reception didn't answer their phone at all during our visit - always had to go down and see them in person.

10

Veronica

Nov 7, 2024

·

Stayed 1 night

Great staff, clean rooms.

10

HASITHA

Nov 9, 2025

·

Stayed 1 night

Very good service. Will receommend to anybody

4

Laura

Aug 11, 2025

·

Stayed 1 night

A really average hotel compared to others nearby. It was not very clean, the beds were on rollers with no locks, the heating wasn’t working and they said they would send someone up and didn’t.

10

Shelley

Feb 2, 2023

·

Stayed 2 nights

Staff when checking in - did not acknowledge that I was disabled or even offer to help with my bags - although it was obvious I was struggling. However, on my checking out, couldn’t have been more helpful - Macarena & Dhruv! Such excellent people! Went above and beyond and, should I return to Perth, I will stay at Novotel again but only because these two changed my mind! BTW the breakfast is beautiful and incredible array of delicious food!

4

Terence

Jun 17, 2025

·

Stayed 4 nights

Looks like the place is under staff. on the average only 2 counters are open for check in/out and enquires. Lift music is too loud. Location is a plus point. Valet parking is totally unavailable.

2

Kate

Jan 19, 2023

·

Stayed 2 nights

Whilst it is modern and clean the staff service was appalling. On two occasions I had to call the main phone number as no other department was picking up internal phone calls. TV in room broke and took multiple requests over a whole afternoon just to get acknowledged. Called room service to order a morning coffee to which I was told, they were unsure if they make coffee and will get back to me…. I don’t normally give bad reviews as I understand people have bad days, but for the 3 days here I was so disappointed and it really ruined our getaway.

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Location

Consistently praised central location near shopping, dining, transport and RAC Arena. A few mention the area feels dodgy or busy at night and noise can carry to some rooms.

Related guest reviews

10

Carrie

Jan 3, 2026

·

Stayed 1 night

Great location!

8

Christine Hopkins and Linda

Nov 19, 2023

·

Stayed 2 nights

Nice hotel. Close to shops, restaurants and transport.

10

Lauren

Jul 28, 2025

·

Stayed 3 nights

Great location and great price. Loads of food options nearby.

10

Darren

Mar 9, 2026

·

Stayed 1 night

Very central to shops, mall, bars

10

Carly

Jan 26, 2024

·

Stayed 1 night

Great location if attending events at RAC arena and shopping in town. Close to public transport. Would definitely stay again.

8

Michelle

Jul 13, 2025

·

Stayed 2 nights

Great location on Murray Street and close to shopping. Lovely heated pool.

8

Sara

Aug 16, 2024

·

Stayed 1 night

Safe location with an easy walk to Murray Street Mall. No onsite parking but parking was available in the adjacent city multi carparks. It cost me $39 for 3pm till 11am. Buffet breakfast was $22 each booked through the hotel and was average in quantity and quality. The rooms were compact but clean and quiet.

10

Fung sheung

Dec 30, 2024

·

Stayed 6 nights

Wonderful place to stay, walkable distances to shopping, station, eating. Nice and helpful staff. Will stay again here if i will be back to Perth.😊

10

Steve

Nov 16, 2024

·

Stayed 2 nights

Enjoyed the stay. A little dodgy at night around the area, but that isn’t unexpected. The hotel and the staff were excellent.

8

James Stephen

Oct 4, 2024

·

Stayed 5 nights

Overall pretty good, the street can be very busy at times

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Dining

Breakfast is frequently praised for variety and quality, though several guests found it average or basic and noted confusing coffee machines or understaffing. The bar and restaurant are well regarded, and 24-hour room service is mentioned positively.

Related guest reviews

10

Gary

Sep 14, 2024

·

Stayed 6 nights

Wonderful hotel in main area of Perth. Good size rooms, heated pool, gym and great coffee shop near main entrance. Miss Mi restaurant was good with interesting choice of Asian meals. Wine bar at ground level had good range of wines and value snack meals eg 10 chicken wings $10. Enjoyed our stay.

10

Carmen

Mar 3, 2025

·

Stayed 1 night

lovely modern property with great facilities, the roof top pool was great, pleasantly warm water. Buffet breakfast in the morning had a great variety of food, in a lovely spot to enjoy.

10

MARION

Nov 2, 2025

·

Stayed 1 night

The staff were exceptionally courteous and helpful across every area, the front desk, bar, and restaurant. Each person greeted me with a genuine smile that made me feel truly welcome. My room was spotless and comfortably spacious for a solo stay. If you have the chance, I highly recommend ordering the breakfast. The selection is excellent, with both hot and cold options to suit every taste. It’s best to purchase it at check-in, as the price is more favorable than buying it later. A wonderful experience overall, highly recommended.

10

Alison

May 28, 2025

·

Stayed 1 night

Surprisingly peaceful considering its location in the centre of town. I understand parking can be a bit difficult but public transport is very convenient and it is an easy walk to most places. Staff quiet and professional. The breakfast was pretty good with Pod machine coffee, plenty of fruit and healthy options along with cooked options and a range of pastries. I would have liked the option of poached eggs. The swimming pool is lovely and warm which made up for the lack of jacuzzi (they have a spa to get facials rather than a spa bath to relax in) The Sauna needs a while to get hot but is clean and effective, the steam room only over felt tepid.

10

Renee

Oct 23, 2025

·

Stayed 2 nights

We didn't eat in the hotel much, but we did have a bite to eat on Saturday for lunch and it was really tasty. The food was fresh and came out within 15-20 minutes of ordering. The service was fantastic. The 24 hour room service was a godsend as we were at dance competitions until 11pm so a midnight feed was fantastic!

8

Vinay

Sep 6, 2024

·

Stayed 4 nights

Need to improve BF facilities

8

Kisita

Sep 8, 2024

·

Stayed 1 night

Great location, nice rooms, comfy beds, well maintained and good buffet breakfast.

10

David

Feb 25, 2025

·

Stayed 4 nights

Perfect location. Breakfast isn't quite as good as it once was but well worth the price.

6

Raquelle

Nov 8, 2025

·

Stayed 3 nights

The hotel’s location was fantastic close to everything and very convenient. However, the rooms were not as clean as expected, with noticeable mould in the bathrooms. We were sold parking passes advertised as allowing multiple entries and exits, but I was charged again upon leaving, which was disappointing. Breakfast was quite basic, and the pancakes were dry and unappetising. On a positive note, the staff were friendly and welcoming, which made the experience more pleasant. Overall, while the location and service were good, the cleanliness and amenities let it down. I probably wouldn’t book here again, as there are nicer hotels in Perth within a similar budget.

8

Murray

Sep 16, 2023

·

Stayed 1 night

This hotel is well situated in the middle of downtown and a short walk from the train station from the airport. The included breakfast was excellent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$164
February	$226
March	$227
April	$162
May	$176
June	$152
July	$154
August	$165
September	$182
October	$232
November	$249
December	$194

Su	Mo	Tu	We	Th	Fr	Sa
				1 $202	2 $180	3 $189
4 $200	5 $205	6	7	8 $241	9 $159	10 $169
11 $124	12 $145	13 $200	14 $205	15 $200	16 $180	17 $204
18 $145	19 $180	20 $205	21 $210	22 $204	23 $174	24 $242
25 $124	26 $186	27 $206	28 $205	29 $236	30 $153	31 $191

Novotel Perth Murray Street

Prices for Novotel Perth Murray Street

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Executive Suite, 1 King Bed

Deluxe Double Room, 2 Double Beds

Standard Room, 1 King Bed

Superior Room, 1 King Bed

Deluxe Room, 1 King Bed, Accessible

Superior Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Superior Room, 1 King Bed, Accessible

Executive Room, 1 King Bed

Deluxe Room, 1 King Bed

Guest reviews of Novotel Perth Murray Street

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Perth Murray Street

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $143	21 $159	22 $165	23 $171	24 $165	25 $153	26 $203
27 $203	28 $205	29 $203	30 $209