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Four Points by Sheraton Surabaya, Pakuwon Indah - Room

Four Points by Sheraton Surabaya, Pakuwon Indah

Name: Four Points by Sheraton Surabaya, Pakuwon Indah
Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 9.3

Amenities

Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service

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Property description

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.

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Guest reviews

9.3

Superb

Based on 3,222 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Four Points by Sheraton Surabaya, Pakuwon Indah, reviewers consistently praise the exceptionally friendly staff, extensive and tasty breakfast, and the hotel’s convenient connection to Pakuwon Mall, noting clean, comfortable rooms—often spacious—with impressive views.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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6

Paul

last week

·

Stayed 2 nights

Amazing staff, very clean. Next to shopping centre which was great. Downsides - restaurant had only one wine by the glass so we had to eat elsewhere and two pools, only one gets the sun in the morning but this was reserved for guests in the next hotel (Westin) and not allowed usage.

10

Tuan Anh

2 weeks ago

·

Stayed 2 nights

That sounds good

10

Kyung sik

2 weeks ago

·

Stayed 2 nights

Pretty clean Gym is perfect

2

Denis

4 weeks ago

·

Stayed 4 nights

I always travel with Four Points Sheraton and while I'm traveling in Indonesia I booked mostly Four Points... right from the start we had issues with AC it didn't go lower then 23C.. all the usb plugs were not working, technician said it would take one hour this is unacceptable! I requested an upgrade to a junior suite that I would pay they told me the hotel is full, duty manager called me and offered same room but another floor again AC issues .. breakfast buffet not fresh pastries stale 👎

10

Wei-Shen

Apr 5, 2026

·

Stayed 2 nights

Good

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, Indonesia

Location

With a stay at Four Points by Sheraton Surabaya, Pakuwon Indah in Surabaya, you'll be connected to the convention center, just steps from Pakuwon Mall and a 5-minute drive from Al-Akbar Mosque. This golf hotel is 5.3 mi (8.6 km) from Taman Bungkul and 7 mi (11.3 km) from Tunjungan Plaza.

Pakuwon Mall(0.1 miles)

Pakuwon Trade Center(0.2 miles)

Al-Akbar Mosque(2.7 miles)

Ciputra Golf Club(4.2 miles)

Ciputra World Mall(4.5 miles)

Surabaya Town Square(4.8 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

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Additional policies and info about this property.

Optional extras

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Four Points by Sheraton Surabaya, Pakuwon Indah

Amenities

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Superb

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Amenities

Property description

Book on Vio

Guest reviews

Superb

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

Have a question?

Similar properties

Four Points by Sheraton Surabaya, Pakuwon Indah