Palazzo Le Cupole by Wonderful Italy

Unfortunately, our stay was very disappointing and put a damper on our trip. From the moment we arrived, the AC in our room did not work and was never resolved during our stay. We had immediately reported the issue given we were travelling with a baby and couldn’t have her sleep in the heat. They sent the same maintenance guy twice (with no tools) who just looked at the AC from afar. They were only able to send a specialist after we left. My baby was unable to sleep given the heat. We ended up making her sleep with my in-laws in another apartment. Our room was on the top floor/terrace level. While the view was beautiful, the location of the room made the situation even more difficult, as the heat was much more noticeable. The number of stairs was also challenging with multiple pieces of luggage, and a baby/stroller, something guests should be aware of when booking. Unfortunately, cleanliness was also disappointing. We had issues with the condition of the bedding, including finding our baby’s sheets damaged/dirty and our own sheets with a questionable stain. The sheets were eventually changed, but this added to an already frustrating experience. We also experienced issues with the Wi-Fi, which was only resolved halfway through our stay. We appreciate that the staff communicated with us and attempted to help, but the problems were significant and affected a large portion of our trip. The compensation offered afterward did not at all feel proportionate to the issues.

The place was a perfect location. Cleanest and large apartment.

Unfortunately, not a good stay for us. The noise from the street and nearby church is very loud and starts early. One of the bedrooms has a skylight and no way to cover this, impossible to sleep after sunrise. The bathroom smelled bad from the drains.

At first, I was a bit worried after reading some negative reviews about ant infestations, cleanliness, and the balcony view. However, everything was amazing. We stayed in the Mosaica apartment, which was very clean, and there was no bad smell in the bathroom—so we didn’t experience any of the issues mentioned in other reviews. The balcony was beautiful, with lovely cactuses and a great view of the city—spacious and very enjoyable. The apartment itself was also beautiful, bright, and filled with natural light, with large windows opening to the terrace. We had everything we needed, including an iron and a hair dryer.

The location was definitely great, but unfortunately my overall experience wasn’t the best. There were quite a few ants around and the place could’ve been cleaner. Communication was also difficult — messages were often answered a day later or not at all. The shower felt a bit unsafe to use, and a few things in the unit didn’t work properly, like the TV, Wi-Fi, and the air conditioning remote (I even had to buy my own batteries). I was also asked to pay 20 euros for a late check-in due to a flight delay, which was a bit disappointing. With some improvements in cleanliness, communication, and maintenance, this place could be much better — but for now, I personally wouldn’t return.