Hotel Santa Fe

It is a wonderful place to stay. location,staff,close to all.my second time here.i will do it again.

We had a rough start with room but staff turned things around and made things work.

Everything! Great staff, wonderful bed, all was clean and cared for, really well-prepared, creative meals. The staff went out of their way to make sure we enjoyed ourselves. We DID!

The rooms were spacious, the location was great, & the staff was professional. Freddy was amazing! However, that’s where the compliments end. The hotel professes to be “family friendly” - which is why we booked it - yet was confused about getting a babysitter, despite advertising services on its website & confirming with me ahead of the trip on WhatsApp. In addition, when I found my own, cheaper babysitter, I was told the hotel normally charges 500 pesos for the person being in the room, even though she wouldn’t be staying overnight or using any of the hotel amenities. Luckily, I was not charged. The hotel also charges for everything. It claims to have a small, complimentary breakfast, but only provides coffee and tea and charges for orange juice - which again for a “family friendly” place seems odd. The food at the restaurant lacks flavor & is overpriced. Things that normally come standard in every hotel room (ie a hairdryer or iron) have to be specifically requested. The towels & sheets are old & ragged. Finally, I’m pretty sure we experienced racism on our way to the airport. We reserved a taxi to the airport the day we checked in. As I was checking out, the receptionist confirmed our taxi would be there at noon. Not only did we have to re-request it and wait, a white couple came after us & the host allowed them to get in the next taxi that arrived while making us wait longer. I did not appreciate that. For all these reasons, I will not be back, nor will I recommend it.

Beautiful place! Staff was the best! Stayed in the superior suite. Amazing views from the balcony’s! Pool areas are beautiful. Food was top quality! Would definitely go back!