The Ben, Autograph Collection

Most awful check-in experience I have ever had. We were downgraded as opposed to getting an upgrade which we were told was available. We were created from a king-size bed that we ordered to a queen size bed. These were not even queen size beds, in fact.... then we will send her a room that faced a wall 3 feet away from the window. When I complained, we were placed into a handicap room, which did not even have a walk-in shower. Handled extrnely poorly by staff.

For the price this hotel wasn’t great.

The bell service lost 2 of our bags and we told them. They were going to follow up but never bothered to get back to us. Luckily nothing very valuable.

Room service was really slow and forgot parts of order twice.

The Ben was exceptional