Holiday Inn Express & Suites Stillwater - University Area by IHG

Easy Check In...nice property... TONS OF CONSTRUCTION!!!

First of all the $300 plus price was not worth it. I have stayed in 5 star hotels for this price. They up the price for parents weekend and it was not worth it. The rooms are outdated. The remote was hard to work and elevator doors would not shut sometimes. The staff was excellent. Very friendly and helpful. The breakfast was good. The location is close to a lot of things.

Pool had been trash in it. Window coverings didn’t open. Lights off in lobby

I requested new towels, coffee, coffee cups, beds made and a TV to be looked at because I couldn't hear it with volume on max. Returned back late after long day of moving my son, had to walk 3 flights of stairs because elevator was out (happens) to find only new towels and nothing else. Still couldn't hear the TV. Mentioned issues again on my way out for the day to return after another long day to once again find only new towels, no coffee, no cups and beds not made. Next morning, again mentioned issues to younger black girl who very quickly threw me to the manager. The manager was an older white woman with long gray hair (didn't get names) who blamed the elevator (broken only 1 day) and got very aggressive with me immediately. Talked down to me, no customer service, even my son was offended with the way she talked to me. Younger lady said she would have moved my room because of the TV but I didn't return to the hotel during her shift. Said they hadn't received any other complaints, so it must have been me. Couldn't the atv be switched out, why would I need to move rooms and why couldn't she call me, the hotel had my number. I told the manager I wouldn't stay here again, not because of the issues but because of her attitude towards me as a customer. She said OK, she clearly could not care.

The entire third floor and elevator smelled like weed. Had to put a towel on the floor under the door to keep the smell out. Some of our towels and sheets were stained yellow. The elevator had the same dirt in it for three days.

It didn’t feel professional at all. When we walked in there were barefoot kids hanging out in the lobby and running in and out of the kitchen area. I assume they were children of the staff. They were there through the day and into the night. The man who was working the desk was in a T-shirt with the sleeves cut off and I think a skull on it. Not the normal professional attire that I’ve had in the past. It would have been nice if he was at least wearing name tags or something to indicate he was employed there. Also there were flies all over the front desk. When we got to our rooms all of the bedding was wet. In our second room it was so wet they asked to be moved. In the room I was in all of the bedding was damp but we didn’t want to be a problem so we just slept on it. Also, there was hair from the previous guest all throughout the bathroom. We have stayed at many Holiday Inns in the past but we will be choosing a different hotel next time.

Front desk lady was Not good! Really abrupt and nasty! Not helpful! Breakfast was not good! Cheese omelets aweful sausage not hot. No bottle water in room. $250 per night I expected much better! Also flying bugs in the room and breakfast area. Wouldn't chose this hotel again! Also June outside pool should be in operation!!

The pool was out of service/ turning green/ had out of order tape across the door and this was not disclosed when booking or upon checking in. It was a huge disappointment to my youngest son who was looking forward to swimming. Boo Holiday Inn! This should be have been mentioned or your rates should reflect this amenity being broken.

It’s well located, restaurants and retailers are at walking distance. Lobby and elevator are dusty and it’s visible to the guests. Carpets on hallways are not well maintained. The room is spacious but needs to be updated. Shower curtains were stained and very limited on towels. For a $400 weekend per night you expect a better and more well maintained hotel.

Lots of construction on the street, but they had four way stop signs that allowed traffic to continue moving. It is in the newer part of town. Hotel looked new and was clean and comfortable. Staff was friendly and courteous and recommended a couple of places to eat. I would stay there again.

Very clean hotel

It was a nice property and a safe stay. I just really can't emphasize enough how you just need to replace the shower curtains when there are black stains on them. It has got to be a minimum expense to Holiday Inn to give an immeasurable amount of comfort and cleanliness to each guest. Of all the places they don't want to see uncleanliness, the bathroom and shower are #1!

Checking in was easy. Breakfast was great. Room was clean

While our room and the hotel were clean, I was very upset that when we got to the second floor our room reeked of weed. I asked to change rooms and we were then moved to the third floor where the smell was not as bad. My 20 year old son and I went to dinner and when we returned again we could smell it. It was overpowering and gave me a headache that I could not shake. I don’t understand how it it is considered no-smoking and we would get fined if we did smoke then we have to deal with this.

Sheets were dirty

The entire third floor and elevator smelled like weed. Had to put a towel on the floor under the door to keep the smell out. Some of our towels and sheets were stained yellow. The elevator had the same dirt in it for three days.

Clean and comfortable room. Breakfast was good with a few gluten free options. We would stay here again.

Hair in the sheets, ac didn’t blow so our room was hot, breakfast was ok not good.

The sheets were dirty so we immediately got the bed changed. The staff did show up quick to do it. It clearly had not been vacuumed as there were chips on the floor.

Ants all over the breakfast buffet, room could have been cleaner, customer service was terrible, off the clock employees at the pool smoking weed with their kids.

Room was spacious and quite.

the staff was very helpful, You are having a issue with the TV remotes otherwise you would of received 5 stars

We have stayed here before and had a great experience. This time, the room never cooled enough and the air had a humid/moist feel. The water pressure was way too light. Maybe it was just our particular room.

First of all the $300 plus price was not worth it. I have stayed in 5 star hotels for this price. They up the price for parents weekend and it was not worth it. The rooms are outdated. The remote was hard to work and elevator doors would not shut sometimes. The staff was excellent. Very friendly and helpful. The breakfast was good. The location is close to a lot of things.

comfortable bed

The bed was amazing. So comfortable.

In general, the room was clean, bed comfortable, and the bathroom was clean. The problems were shower - very low water pressure (water sprayed out about 2-3 inches then downward. I felt like Elf (movie) taking a shower), tub very slow to drain - thus standing in shower water (gross!), 1st morning's breakfast (July 4th) at 6:30 AM: eggs were dried out / rubbery (or left overs from prior day), turkey sausage dried out (probably left overs from prior day). 2nd morning's eggs & sausage breakfast were better. Coffee and juice both mornings were good. I asked for a discounted price due to shower & tub issues, but the hotel said I had to ask Expedia for the discount. After driving for 6 hours, people look forward to a relaxing shower with plenty of water - not a shower that is basically a squirt gun. I hope I have been able to clearly communicate the situation and I hope that Expedia will provide a reasonable discount to help with this situation.

No early check in. No remote to open the blinds on the window. Holes in the blind on the window. Scheduled a wake up call with front desk and never received it.

Property is just Ok. Our room was mostly the problem, it was humid and sticky and AC said 60 but it was more like 79. Blinds didn’t work which were electronic so they were permanently down. Made the room dark. We had a sleeper sofa that was broken when we pulled it out and laid down we fell to the floor and no sheets provided. The amenities were good and the breakfast was fine. I Guess this is what you get in Stillwater small town. I would choose another place with better more comfortable rooms

It’s well located, restaurants and retailers are at walking distance. Lobby and elevator are dusty and it’s visible to the guests. Carpets on hallways are not well maintained. The room is spacious but needs to be updated. Shower curtains were stained and very limited on towels. For a $400 weekend per night you expect a better and more well maintained hotel.

Room was not ready an hour after normal check in time. If you are sold out for an event that starts at five you should make sure your guests can make it to the event on time.

Front desk staff was rude. This was a big event weekend, I understand but this has also been known since October. The staff was unprepared and taking it out on the guest. Couldn’t check in for well over an hour after check in time.

I requested new towels, coffee, coffee cups, beds made and a TV to be looked at because I couldn't hear it with volume on max. Returned back late after long day of moving my son, had to walk 3 flights of stairs because elevator was out (happens) to find only new towels and nothing else. Still couldn't hear the TV. Mentioned issues again on my way out for the day to return after another long day to once again find only new towels, no coffee, no cups and beds not made. Next morning, again mentioned issues to younger black girl who very quickly threw me to the manager. The manager was an older white woman with long gray hair (didn't get names) who blamed the elevator (broken only 1 day) and got very aggressive with me immediately. Talked down to me, no customer service, even my son was offended with the way she talked to me. Younger lady said she would have moved my room because of the TV but I didn't return to the hotel during her shift. Said they hadn't received any other complaints, so it must have been me. Couldn't the atv be switched out, why would I need to move rooms and why couldn't she call me, the hotel had my number. I told the manager I wouldn't stay here again, not because of the issues but because of her attitude towards me as a customer. She said OK, she clearly could not care.

Staff is SO friendly and helpful! This is our second time staying and they remembered us when we arrived, greeted us, and made us feel so welcome! Room was great, fresh towels every day, attention to detail! I won't book anywhere else in town!

The hotel was overbooked. a I had already paid thru Expedia and the stay was cancelled. It wasn't cancelled until I showed up to get my prepaid room. No phone call was made to alert me of it. I found out after a 13 hour drive to the hotel. We had to find somewhere else to stay at 10:40 p.m. Very disappointed and waiting for my refund.

Very friendly and helpful staff. Clean rooms. Breakfast was great.

It was great! Came for the Mid South and they were so accommodating, setting up early check in so our child could take a nap and offering early breakfast for the riders on the day of the race!

Overall The Staff was Super friendly.

The hotel was conveniently located to the university and had a good breakfast. However, we were disappointed that the room was not serviced at all during our three night stay. We only received new towels.

Check in started with a clean wonderful smelling lobby and the sweetest and nicest lady checking me in. Over and beyond helpful. Gotta just be one person right… nope, next morning was amazing breakfast, super clean and two more helpful people with big smiles encouraging us to try the cinnamon rolls or the biscuit & gravy & since I was in a hurry, put some in coffee cup and take it to go. They just couldn’t be nicer. Beds comfy, rooms clean, location wonderful, places to eat right there. We travel A LOT… Why can’t EVERY hotel be like this?? Amazing people. I’d stay here over & over except I’d go straight to to hotel next time cause it was $38 cheaper had I skipped the third party. They helped me learn to save money also… this would have been the cheapest option around with and quality above 7 stars had I skipped the third party.

Very clean, quiet, and convenient transportation

Road construction made it a bit of a challenge to get around but property was clean and staff was nice

Easy Check In...nice property... TONS OF CONSTRUCTION!!!

Great location

Easy access, safe and quiet - perfect for visits to OSU campus.

Good Place to stay in Stillwater, a bit overpriced, but so is everything Thanks to OSU

Convenient property to visit our student at OSU. Check-in was easy, room was clean.

Nice neighborhood. AD

Property was clean. Location was good.

Lots of construction on the street, but they had four way stop signs that allowed traffic to continue moving. It is in the newer part of town. Hotel looked new and was clean and comfortable. Staff was friendly and courteous and recommended a couple of places to eat. I would stay there again.

Checking in was easy. Breakfast was great. Room was clean

We had a very good experience this past weekend. The hotel staff were very nice and accommodating. The kitchen help was a little lacking and items kept running out. I think the front desk staff were doing excellent in spite of the shortage in the kitchen.

In general, the room was clean, bed comfortable, and the bathroom was clean. The problems were shower - very low water pressure (water sprayed out about 2-3 inches then downward. I felt like Elf (movie) taking a shower), tub very slow to drain - thus standing in shower water (gross!), 1st morning's breakfast (July 4th) at 6:30 AM: eggs were dried out / rubbery (or left overs from prior day), turkey sausage dried out (probably left overs from prior day). 2nd morning's eggs & sausage breakfast were better. Coffee and juice both mornings were good. I asked for a discounted price due to shower & tub issues, but the hotel said I had to ask Expedia for the discount. After driving for 6 hours, people look forward to a relaxing shower with plenty of water - not a shower that is basically a squirt gun. I hope I have been able to clearly communicate the situation and I hope that Expedia will provide a reasonable discount to help with this situation.

Clean and comfortable room. Breakfast was good with a few gluten free options. We would stay here again.

Very friendly and helpful staff. Clean rooms. Breakfast was great.

It was great! Came for the Mid South and they were so accommodating, setting up early check in so our child could take a nap and offering early breakfast for the riders on the day of the race!

The lady that checked me in was very nice and welcoming. The breakfast host was fun as well and gaves great recommendations like eating the delicious cinnamon rolls that were out

Front desk lady was Not good! Really abrupt and nasty! Not helpful! Breakfast was not good! Cheese omelets aweful sausage not hot. No bottle water in room. $250 per night I expected much better! Also flying bugs in the room and breakfast area. Wouldn't chose this hotel again! Also June outside pool should be in operation!!

Ants all over the breakfast buffet, room could have been cleaner, customer service was terrible, off the clock employees at the pool smoking weed with their kids.

Decent hotel with a slightly better than average continental breakfast.