Holiday Inn - Kansas City - Northeast by IHG

When we got to our room I noticed what looked like sand in the bath tub. I washed it out and we went about our way. The next morning we got up to get ready for a wedding at 10:30am. There was no hot water!! We didn’t have time to switch rooms or do anything about it at the time as we were on a time crunch to get to the wedding. So we took cold showers. They did switch us to another room that evening. The shower in that room took awhile to heat up, but finally did, thankfully. The pool was also cold. I heard another guest complaining about no hot water in their room either. It seemed to be a known problem. Had the water temperatures not been an issue and the tub in the first room clean, everything else would have been fine. The staff was friendly and helpful.

Rooms and hotel were clean and staff was friendly. The shower had very little water pressure and temperature was about 2 steps up from cold, barely lukewarm water temperature.

There was plenty of drink options that were so good. The room was clean. They restocked towels and blankets while we were gone and the air-conditioning was super cold, which was so nice and the staff was very friendly and accommodating.

The issues were fire alarms waking a 9 year old and 4 year old up twice around midnight as well as hot water was not working. The pool wasn’t working either which is why I got the hotel to begin with and we traveled 3.5 hours to get there. The hotel was a bust for my family and I.

The policy and fees section on hotels.com needs to be updated. When you arrive to the property and check in you will be charged the full room rate (after pre-paying) and then an additional $50 incidental charge which wont be returned for 5-10 business days. Front desk agent has a bad attitude when you ask why you are being charged after paying for room and looks down on people who use hotels.com