Name: Hampton Inn & Suites Portland West
Address: 1210 Brighton Ave, Nasons Corner, Portland, Maine, United States of America, Portland, Cumberland County, US
Price range: $225–$459 per night
Rating: 8.6

What guests think

Hampton Inn & Suites Portland West earns frequent praise for friendly, accommodating staff, generally clean, modern spaces, and a convenient drive-to location with ample parking, though several guests report traffic noise, thin walls, and sporadic maintenance or housekeeping lapses.

Rooms are often spacious and comfortable, with large showers and some nice views, but some mention loud HVAC, awkward bathroom doors or fixtures, and low water pressure. Breakfast is commonly described as good with decent variety, yet restocking can lag and quality feels average at times, with isolated complaints about stale items. Expect a practical, car-friendly stay with mostly positive experiences and a few avoidable snags.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight ample free parking. The pool and a gym are appreciated, though there are occasional closures, limited hours, and missing towels; lobby coffee is available but can be stale later in the day.

Related guest reviews

8

Elizabeth

Dec 28, 2025

·

Stayed 1 night

The inn and rooms were clean. Safe and secure parking provided. Great accessibility.

10

Katherine

Sep 21, 2025

·

Stayed 1 night

Really nice receptionist, easy check in and nice clean room. Pool was a great add for the kids and the shorter end is 3 ft so worked well for my younger ones.

8

Richard

May 11, 2025

·

Stayed 1 night

Great room very clean with good amenities. Check in was easy. The rooms Were quiet. The pool Was not open until 4pm even though it says it’s open all day. The woman we asked at front desk was not the friendliest and gave an attitude when we asked about the pool.

4

Jill

May 6, 2025

·

Stayed 2 nights

I waited almost 15 minutes at the front desk to check in. And then they “couldn’t” find my reservation. But I was offered a king suite for the same. (Only good thing about the stay.) There was hair in the shower. The guests were loud and “partied” until 1am. No one answered the front desk. No towels in the pool area. Breakfast buffet was minimal. Will rethink staying here again.

10

Jensa

Sep 9, 2023

·

Stayed 1 night

Very clean, new modern room, decent breakfast, great shower in our room, loved key on my phone and contactless check-in & check-out

8

Joseph

May 28, 2025

·

Stayed 2 nights

The overall stay was very good, and felt safe. Staff were very friendly and hospitable. A very clean and well kept property with an updated mini gym. The bathroom shower is modern with amenities. Breakfast is a minimalist buffet style (with waffle machines) and coffee was meh. Plenty of parking spaces. Wifi problems will occur if you need to do business using a secured network computer with security software but the front desk is helpful.

10

Susan

May 9, 2025

·

Stayed 3 nights

The room was awesome. Excellent bed very comfortable. Pool was clean and nice gym as well

8

Rathy

Jan 28, 2023

·

Stayed 2 nights

The pool was out of service and one of the reasons we book is to enjoy the pool in the winter

10

Frank

Mar 3, 2024

·

Stayed 1 night

Super clean. Modern rooms. Lots of close parking.

10

Wayne

Apr 17, 2025

·

Stayed 1 night

Awesome hotel with all the amenities of a Hampton inn. Most of the desk staff is quite nice but some of the newer staff seem over worked and stressed making them seem annoyed and a bit cold. Also the coffee station is always cold and stale by evening hours.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and common areas. However, several report lapses such as dirty floors, lingering odors, debris (e.g., nail clippings and crumbs), mold in laundry, and missed restocking.

Related guest reviews

6

John

Apr 24, 2024

·

Stayed 1 night

Breakfast was ok but short on many of the food and no one around to restock. Hall carpets needed vacuuming. Seemed short staffed compared to the other Hamptons we have stayed in.

8

Richard

Oct 11, 2023

·

Stayed 2 nights

Overall stay was okay. Conditioner was out in the shower and asked to have this filled. Did not get filled during our stay. There were Teddy Graham crackers under the desk in room when we arrived. Bed was comfortable.

6

Beth

Nov 18, 2025

·

Stayed 1 night

We love Hampton hotels. We ended up with a bad room here. Broken night stand held together with packing tape, dead bolt did'nt lock into door frame. Cleanliness wasn't what we usually experience at Hampton.

6

David

May 16, 2024

·

Stayed 1 night

The good: staff was friendly and responsive, the free breakfast is a quality one, location and parking convenient. The bad: the house keeping could have been better, including there being nail clippings on the carpet and lots of food crumbs on the desks, the mattresses not very supportive and were quite lumpy.

10

Wayne

Oct 9, 2023

·

Stayed 1 night

Very clean, felt very new. Comfortable bed, large room, decent breakfast.

10

Jason

Apr 23, 2023

·

Stayed 1 night

Very clean hotel. Staff is very friendly. Placed in a very convenient location. Will stay again for sure!

2

Catherine

Jun 29, 2025

·

Stayed 1 night

The hallway and room were not clean. We left rather than stay at this hotel. I cannot believe how much they charge per night based on the upkeep and quality.

4

Paul D.

Nov 8, 2025

·

Stayed 2 nights

Apparently a recently remodeled room. No fan in bthrm., low water pressure bthrm sink, faucet for bthrm sink not in good position so water ends up on counter. Needs more than 2 tiny trash cans in huge room. Bthrm sliding barn door nice but doesn’t close all the way, no lock & makes loud screeching when sliding. Could do better with amenities like more than 2 cups. Good attempt at remodel, nice layout, but poor workmanship. Fridge should have freezer section for ice bag for injured. Overall decor is bland. Good job on making bathroom handicap accessible. Overall cleanliness not very good. The worst thing I simply couldn’t get past was a lingering stench of urine somewhere near bathroom door, but near corner on the side of bed closest to bthrm, or possibly from bathroom itself. Smelled like an attempt made to clean urine either on rug near bed or in bathroom. Maybe toilet not cleaned well or if urine was on tile flooring, wasn’t cleaned properly. When guest arrives, they ought to be able to smell cleaner used in room, especially bathroom. Overall, there wasnt any smell of being cleaned. It seems they allow pets in rooms….possibly pet urine on rug. You need special cleaner to rid that smell.

6

Naomi

Jan 20, 2023

·

Stayed 1 night

The bathroom was not clean, found makeup on the towels, toe nail clippings on the floor and the trash had not been emptied. Did not find this until later in the evening while getting ready for bed.

2

Rebecca

Jul 23, 2025

·

Stayed 2 nights

The staff was friendly. The floor of the room was so dirty it turned my kids feet black several times. The washer was full of mold. My phone fell behind something and found mouse poop.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, with large showers and some pleasant views. Recurrent drawbacks include traffic noise or thin walls, loud HVAC, awkward sliding bathroom doors or fixtures, and occasional low water pressure or minor maintenance issues.

Related guest reviews

10

Diane L

Feb 10, 2024

·

Stayed 1 night

I really liked everything until it was time to sleep The heating unit made lots of noise and intermittently would turn off or on making sleep hard to attain. The breakfast was wonderful and I was happy when my daughters friend had decided to come with us and we were told that there was no extra charge ! If only I could have slept I’d give 5 stars across the board !

8

Robin

Jul 27, 2025

·

Stayed 4 nights

The showers were large and very nice. The sink water faucet was good but in the corner and caused a lot of splashes of water on countertop. The room faced the interstate so it was very noisy and challenging to sleep.

10

Juanita

Oct 10, 2023

·

Stayed 2 nights

Clean and comfortable, large room, large bathroom

10

Paul

Jul 18, 2024

·

Stayed 1 night

We stayed on the third floor overlooking the old quarry filled with water. The room was very generous in size measuring approximately 18‘ x 21’. This included a a generous size bathroom with a separate (with door) toilet room. It would be even nicer if you had rods to hang the towels from.

4

Marc

Aug 15, 2025

·

Stayed 1 night

The room was perfectly nice and clean but extraordinarily noisy, being next to I-95 where heavy trucks were driving all night. I stayed for just one night and fell asleep despite the noise because I was so tired. But was awake for part of the night.

4

Paul D.

Nov 8, 2025

·

Stayed 2 nights

Apparently a recently remodeled room. No fan in bthrm., low water pressure bthrm sink, faucet for bthrm sink not in good position so water ends up on counter. Needs more than 2 tiny trash cans in huge room. Bthrm sliding barn door nice but doesn’t close all the way, no lock & makes loud screeching when sliding. Could do better with amenities like more than 2 cups. Good attempt at remodel, nice layout, but poor workmanship. Fridge should have freezer section for ice bag for injured. Overall decor is bland. Good job on making bathroom handicap accessible. Overall cleanliness not very good. The worst thing I simply couldn’t get past was a lingering stench of urine somewhere near bathroom door, but near corner on the side of bed closest to bthrm, or possibly from bathroom itself. Smelled like an attempt made to clean urine either on rug near bed or in bathroom. Maybe toilet not cleaned well or if urine was on tile flooring, wasn’t cleaned properly. When guest arrives, they ought to be able to smell cleaner used in room, especially bathroom. Overall, there wasnt any smell of being cleaned. It seems they allow pets in rooms….possibly pet urine on rug. You need special cleaner to rid that smell.

8

Paul

Dec 22, 2024

·

Stayed 1 night

I will stay here again, but will ask for a room not facing the highway. I'm a light sleeper and the noise from the highway interfered with my sleep.

6

Carolyn

Jan 10, 2026

·

Stayed 1 night

There was too much traffic noise. We did not sleep.

10

Wei

Aug 28, 2025

·

Stayed 1 night

We really enjoyed this hotel as a family. The facility is very clean, the room was very spacious. The location is convenient, next to Market Basket and many restaurants. The breakfast was okay. It's convenient to drive to Portland downtown.

8

Courtney

Nov 9, 2025

·

Stayed 1 night

The room was nice, the view was pretty cool to see (what looked like) a quarry. Breakfast was typical hotel food, but it was good. My only complaint, the shower looked very nice, until I got into it. The water hitting the metal drain (that extends the whole width of the shower) made the shower less than relaxing. It was just noisy. Nice idea of a layout, but not a good choice.

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Service

Staff are frequently praised as friendly, helpful, and efficient, with issues often resolved promptly. Still, a number of guests cite long waits, reservation mix-ups, denied late check-outs, unreturned calls, and occasional rude interactions.

Related guest reviews

2

Susan

Apr 9, 2024

·

Stayed 1 night

Worst hotel stay ever and we have stayed at this hotel in the past. The front desk gentleman was the rudest employee that I have ever encountered in a service role. The people in the room above us had kids that jumped and ran back and fourth for about 8 straight hours. Front desk did nothing. Front desk couldn't give us an itemized receipt. Front desk wouldn't give us a late check out even though we had been there for 2 days and still had a power outage at our home. We will NEVER stay here again and we are local.

10

Shelley

Nov 17, 2025

·

Stayed 2 nights

Great staff, good breakfast, fast check-in, comfortable beds, great wifi and tv. Thanks again and see you soon.

10

Kristin

Feb 23, 2026

·

Stayed 2 nights

The staff was incredible! We had a cheer competition and the stress and chaos were intense, in the morning of the second day we had a minor emergency with makeup on a white uniform, the extra makeup wipes provided by your helpful front desk staff did the trick and we took home first place!

8

Debra

Sep 1, 2025

·

Stayed 3 nights

Staff was excellent. They responded to the one issue I had, and resolved it immediately.

4

Susan

Jan 30, 2023

·

Stayed 1 night

The hotel room was very clean, quiet, and comfortable. My issue was that I arrived at 10pm and requested a later check out. That request was denied and only given to Gold members. The hotel parking lot had 3 cars in it, so the hotel wasn't overbooked and could've easily accommodated the request. First time EVER a late check out request was denied.

10

Brian

Nov 5, 2025

·

Stayed 1 night

The person who checked us in the late afternoon of our arrival was great! She was very helpful and was very knowledgeable. The breakfast was delicious and the breakfast seating areas were spacious. I would definitely stay here again.

4

Jill

May 6, 2025

·

Stayed 2 nights

I waited almost 15 minutes at the front desk to check in. And then they “couldn’t” find my reservation. But I was offered a king suite for the same. (Only good thing about the stay.) There was hair in the shower. The guests were loud and “partied” until 1am. No one answered the front desk. No towels in the pool area. Breakfast buffet was minimal. Will rethink staying here again.

10

Kathleen

May 22, 2023

·

Stayed 2 nights

Check in was fast & easy. We got in late and called ahead to alert hotel staff that we ran into heavy traffic. They made a note & greeted us as we checked in and asked how the trip was. I was surprised the guest staff remembered me as the hotel was full & busy. The room was clean, comfy & ready. Slept soundly both nights. Breakfast was nice. The 24hr coffee & tea being available down in the lobby is always nice. Staff was friendly & helpful. An overall nice stay.

2

Trevor

Jul 20, 2025

·

Stayed 1 night

Terribly rude staff

10

Denise

Dec 13, 2024

·

Stayed 1 night

Very friendly desk clerk. Very knowledgeable about the area.

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AI-generated summary based on recent guest reviews

Location

Suburban location close to shopping and restaurants with easy highway access; an easy drive to downtown Portland. Some rooms face the interstate, contributing to traffic noise.

Related guest reviews

10

TIM

May 25, 2024

·

Stayed 2 nights

Quiet area close to restaurants and shopping

8

Christine

Oct 5, 2024

·

Stayed 2 nights

Quiet, a little out of central Portland city area, but not too bad with a car.

10

Luz Adriana

Sep 16, 2025

·

Stayed 3 nights

I recommend this hotel. Clean, good breakfast, good staff. Good location.

8

Sylphia

Sep 5, 2024

·

Stayed 1 night

Very convenient to travel to Portland

10

Heidi

Feb 10, 2025

·

Stayed 1 night

Close to many shopping amenities and highway.

10

Tricia

Apr 14, 2024

·

Stayed 1 night

Pleasant clean hotel in convenient location to highway and shopping

10

John

Jun 29, 2025

·

Stayed 4 nights

Convenient to downtown

10

Elana

Oct 9, 2025

·

Stayed 1 night

Parking was great , shopping & restaurants nearby, great breakfast, clean comfortable rooms & friendly helpful staff.

10

Wei

Aug 28, 2025

·

Stayed 1 night

We really enjoyed this hotel as a family. The facility is very clean, the room was very spacious. The location is convenient, next to Market Basket and many restaurants. The breakfast was okay. It's convenient to drive to Portland downtown.

10

Alexey

Mar 9, 2025

·

Stayed 2 nights

Good, clean, good breakfast. Has swimming pool and small gym. Overall nice place to stay. 10 - 15 minutes away from downtown.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally good with a decent selection. Several reviews mention limited or average offerings, slow restocking, mediocre coffee later in the day, and a few quality issues.

Related guest reviews

6

John

Apr 24, 2024

·

Stayed 1 night

Breakfast was ok but short on many of the food and no one around to restock. Hall carpets needed vacuuming. Seemed short staffed compared to the other Hamptons we have stayed in.

10

Elizabeth

Jan 27, 2023

·

Stayed 1 night

Very pleased with the hotel. Just what we needed for an overnight stay. But breakfast was very good and a huge plus for us.

10

Heather

Mar 22, 2024

·

Stayed 1 night

Everything was great expect the person staying above us. They were stomping back and forth at night. We called the front desk and it stopped after that and started back up at 4:30 am. Clearly the person was just heavy footed but ruined a good nights sleep. The hotel staff was great though the hotel its self was nice and the had a decent breakfast. Would definitely stay again in the future.

10

Shelley

Nov 17, 2025

·

Stayed 2 nights

Great staff, good breakfast, fast check-in, comfortable beds, great wifi and tv. Thanks again and see you soon.

6

Jesse

Feb 19, 2024

·

Stayed 2 nights

It was quite bit mold was on our bagles

10

Brian

Nov 5, 2025

·

Stayed 1 night

The person who checked us in the late afternoon of our arrival was great! She was very helpful and was very knowledgeable. The breakfast was delicious and the breakfast seating areas were spacious. I would definitely stay here again.

10

lisa

Feb 15, 2023

·

Stayed 1 night

The room was very large and nice. Very clean and quiet, nice bathroom also liked the kitchen area with sink when you entered your room. Good breakfast with lots of options

4

Jill

May 6, 2025

·

Stayed 2 nights

I waited almost 15 minutes at the front desk to check in. And then they “couldn’t” find my reservation. But I was offered a king suite for the same. (Only good thing about the stay.) There was hair in the shower. The guests were loud and “partied” until 1am. No one answered the front desk. No towels in the pool area. Breakfast buffet was minimal. Will rethink staying here again.

10

Emer

Sep 27, 2025

·

Stayed 2 nights

So comfy. Breakfast was great

10

Wayne

Apr 17, 2025

·

Stayed 1 night

Awesome hotel with all the amenities of a Hampton inn. Most of the desk staff is quite nice but some of the newer staff seem over worked and stressed making them seem annoyed and a bit cold. Also the coffee station is always cold and stale by evening hours.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$106
February	$99
March	$98
April	$162
May	$169
June	$215
July	$263
August	$252
September	$241
October	$236
November	$122
December	$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $318	16 $309	17 $288	18 $327	19 $316
20 $245	21 $253	22 $253	23 $289	24 $305	25 $334	26 $412
27 $235	28 $225	29 $252	30 $232

Su	Mo	Tu	We	Th	Fr	Sa
				1 $285	2 $389	3 $459
4 $274	5 $285	6 $388	7 $341	8 $300	9 $388	10 $416
11 $262	12 $249	13 $278	14 $278	15 $274	16 $343	17 $379
18 $243	19 $252	20 $252	21 $262	22 $242	23 $243	24 $243
25 $241	26 $252	27 $243	28 $244	29 $252	30 $252	31 $252

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Refrigerator

Room, 2 Queen Beds, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Refrigerator

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn & Suites Portland West

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Prices for upcoming dates