Name: Tru by Hilton The Colony Dallas
Address: 5252 Memorial Drive, The Colony, Texas, United States of America, The Colony, Texas, US
Price range: $72–$210 per night
Rating: 8.63

What guests think

At Tru by Hilton The Colony Dallas, travellers highlight clean, modern spaces and friendly staff in a convenient spot near restaurants and Grandscape, with a popular free breakfast, game-filled lobby, and basic, compact rooms that trade amenities for value.

Several reviews cite weak or inconsistent water pressure and occasional hot water or plumbing problems. Rooms are small with limited storage and no microwave, and some guests report noise or loud HVAC. However, there are reports of absent front desk help, check in or billing issues, and early pool hours. Overall, expect a straightforward, budget friendly base for short stays near local attractions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the fun lobby with pool table and games, the gym, the outdoor pool, and ample parking. Noted drawbacks include early or inconsistent pool hours, a malfunctioning pool lock, a closed fitness room on one stay, and a patio fireplace not working.

Related guest reviews

10

Michael

Apr 4, 2023

·

Stayed 1 night

Overall it was a nice stay. Very clean and good service from the staff. I just think the pool table should be in an isolated area, imo, but enjoyed having games to play.

10

Nhamo

Feb 12, 2024

·

Stayed 2 nights

I had a great experience because the place met all my expectations. I had a great time in the gym which is fully equipped.

10

Cheryl

Dec 12, 2022

·

Stayed 2 nights

Close to freeway access. Clean. Lots of Parking. Friendly staff.

10

Jessica

Aug 9, 2025

·

Stayed 3 nights

The staff was friendly and attentive. Only one pancake maker so breakfast was a little slow to get. Pool only open till 7pm so that was a bummer for my grandkids 😕 but all in a great place to stay.

8

Lia

Apr 10, 2023

·

Stayed 4 nights

Everything was perfect except for the fireplace in patio not working. Also with just one employee they told us we had to come down and get our own T.P

8

Leah

Jul 20, 2025

·

Stayed 2 nights

Clean lobby. Some visible decay around shower in the room. Couldn't get the wifi to connect. Two bottles of water at checkin. Fresh cookies and beverages available every afternoon. Breakfast options included oatmeal and fresh fruits. Water bottle refill station near fitness room. Outdoor pool had malfunctioning lock, and signs posted gave conflicting hours of closing (9am-7pm and 9am-10pm). Plenty of towels available though, at the pool and in room! Billiards table in the lobby also. Overall a nice hotel experience.

10

Darryl

Jul 13, 2025

·

Stayed 2 nights

Easy access to the highway, peaceful housing. Loved the pool table and gym, with a clean pool. And breakfast was very tasty and efficient.

10

Connie

Oct 12, 2024

·

Stayed 1 night

I would recommend this clean and beautiful hotel to anyone. Very current Game room. Excellent breakfast.

10

Bruce

Mar 30, 2023

·

Stayed 1 night

The location was great, great lighting in the parking lot, very clean, front desk (young black gentleman was very polite and courteous) awesome beds, clean linens, just perfect. Thank you

6

Shelly

Dec 3, 2023

·

Stayed 1 night

Very close to dining and entertainment. Definitely a no frills hotel. Would have expected a bit more from a Hilton property. Rooms were tiny and walls are thin. Beds were comfortable. Fitness center was closed down during my stay. Would not stay here for an extended stay but okay for a single night.

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Cleanliness

Many guests find the property and rooms very clean. However, some report mildew or mold in showers, stained towels, a filthy room, and occasional strong odors or worn areas.

Related guest reviews

8

Zeb

Nov 28, 2025

·

Stayed 1 night

For the most part, our rooms were good. The staff was friendly, and everything functioned properly. My only complaints are that oke of our bath towels had pinkish/red stains on it, and one of the other rooms I booked reportedly had an abundance of mold that was reported to management.

2

Christopher

Jul 18, 2024

·

Stayed 5 nights

It was awful. Room was filthy!!! The smell of marijuana was all over the property and the staff not helpful at all.

10

Kashekia

Sep 8, 2025

·

Stayed 2 nights

Clean property rooms Variety of eating restaurants

6

uzma

May 5, 2025

·

Stayed 2 nights

Not very clean

8

Laurie

Jan 1, 2025

·

Stayed 1 night

When entering the building, there was no one at the desk. A sign was posted stating the person would be back shortly. The wrong room number was written on our key card envelope, necessitating a return to the desk for clarification. The shower had mildew in the corners.

10

Jeff

Nov 22, 2025

·

Stayed 1 night

Clean room that was extremely functional, but quite small. Staff was excellent !

10

Angel

Apr 12, 2025

·

Stayed 1 night

Always love staying here. Friendly staff and great breakfast! Always clean.

8

Angela

Dec 16, 2023

·

Stayed 1 night

It was fine for a one night stay. I could tell it was just spot cleaned and not deep cleaned.

10

Taelor

Jul 25, 2025

·

Stayed 2 nights

Very clean hotel , staff was very welcoming. I would stay again .

8

diana

Apr 25, 2025

·

I appreciate how clean our room was but the room smelled like straight fabuloso and it was so strong I kept having to clear my throat, it got so bad my husband took a wet bathroom towel and mopped the entire room to get the chemical off. This helped a lot and I was finally able to stop coughing. Please make sure to dilute it more

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Rooms

Rooms are modern but compact with minimal storage and often lack a microwave; several guests note loud HVAC or thin walls. Multiple reviews mention weak or inconsistent water pressure and occasional hot water issues.

Related guest reviews

2

Austin

Jul 6, 2024

·

Stayed 1 night

Beds were thin and firm. I have been habing back issues for hours after sleeping here. Pillows are paper thin. The water pressure for the shower was pitiful. The breakfast was meh. Outlet on only one side of the bed. Main light is a floor lamp with no way to turn it off from the bed.

8

Angelo

Jul 6, 2023

·

Stayed 4 nights

Room was clean and bed was comfortable. However very small.

4

Christopher Gary

Jul 24, 2024

·

Stayed 5 nights

No dressers or drawers to put clothes. Mattress and pillows were uncomfortable. No microwave in room and refrigerator was really small. Breakfast could be better. There was pool table and games in lobby.

8

tracy

Apr 27, 2023

·

Stayed 1 night

the bed was the most comfortable mattress i've ever slept on. i wish there had been a bath tub in the bathroom rather than just a shower, but would still stay here again.

8

tracy

Oct 24, 2023

·

Stayed 1 night

my room was fine-- the bed was comfy, the temperature was comfortable, the shampoo/conditioner in the shower smelled really good, it was quiet, and the free breakfast offered several quality options i just wish they had a bathtub

4

Elman

Aug 16, 2025

·

Stayed 2 nights

As overall it was good, basic standard hotel. Big problem is HVAC unit in the room. When it working it will start and work loud like jet or diesel engine and will wake you up every time. I didn’t sleep there at all. Also minor issues with the faucet that was loose. They had great breakfast tho!!

10

Jeff

Nov 22, 2025

·

Stayed 1 night

Clean room that was extremely functional, but quite small. Staff was excellent !

8

Sandy

Dec 28, 2024

·

Stayed 1 night

The hotel and rooms were very clean. It’s in a great location right next to Top Golf and across the highway from Grandscape ($7 Uber ride). The rooms are very small and basic. No closet, microwave or coffee maker. It was great for a quick overnight stay while seeing a concert in Grandscape. Had a decent looking hot breakfast area though we didn’t utilize it.

8

Leah

Jul 20, 2025

·

Stayed 2 nights

Clean lobby. Some visible decay around shower in the room. Couldn't get the wifi to connect. Two bottles of water at checkin. Fresh cookies and beverages available every afternoon. Breakfast options included oatmeal and fresh fruits. Water bottle refill station near fitness room. Outdoor pool had malfunctioning lock, and signs posted gave conflicting hours of closing (9am-7pm and 9am-10pm). Plenty of towels available though, at the pool and in room! Billiards table in the lobby also. Overall a nice hotel experience.

4

David

Mar 30, 2024

·

Stayed 3 nights

No hot water on the second floor. Extremely limited water pressure. Will stay somewhere else next time.

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Service

Staff are frequently described as friendly and helpful. Still, there are repeated complaints of absent or unresponsive front desk, slow check in or billing/reservation problems, and poor follow up on issues.

Related guest reviews

10

Amanda

Sep 27, 2025

·

Stayed 1 night

Room was clean staff was nice and helpful

2

luis

Nov 5, 2025

·

Stayed 3 nights

The hotel looked decent from a few steps away but once you walked in and noticed the details you realized that there is a lot of things that haven’t been fixed, cleaned, and ignored. The worst part was that the shower and sink had little to almost non-existent water pressure and the plumbing was literally backing up back into sink and also shower pan. NOT kidding! I brought these issues up to the hotel front desk multiple times and their response that the manager would call me or get back to me. I eventually called and emailed the manager Ledarian and to this day not one callback or response. So far 3 days we had to attempt to shower with smallest water stream and almost immediately the drainage backed up so we stood in dirty drainage water that was coming back up and did our best to avoid standing in it. I have a feeling that I wont get a response yet again which is indicative of a poorly run hotel. I have pictures and videos to confirm everything stated.

6

kevin

Jul 1, 2023

·

Stayed 1 night

I paid for the room through Travelocity and was billed again at the desk

2

Denise

Jul 28, 2023

·

Stayed 2 nights

No staff to check us in. Rude and unhelpful girls at front desk. Noisy. Kids running up and down hall banging on people’s door and turning door handles to see if they were unlocked!!! This happened at midnight!! Called front desk. Took 3 attempts to get someone to answer. Nothing was done!!! Hilton you can do better!!

6

Chris

Aug 12, 2024

·

Stayed 1 night

Cleaning staff missed our room and without my knowledge the general manager created a booking and forced me to pay the ridiculous cost when I came back the following day. That is criminal! You will pay for their mistakes. And they aren't playing. This is no joke. Buyer beware!

10

Carlo

Oct 29, 2025

·

Stayed 1 night

Smooth check-in and really appreciate follow-up texts from Axel about the stay and service availability

4

Todd

Jan 5, 2025

·

Stayed 1 night

Decent location. Check in was laborious and not what you’d expect with all information submitted ahead of time. Arrived 15 minutes prior to check in and was told I’d need to wait which was fine but then told room was ready two minutes later which seemed unnecessary as very little activity at location. Check in person did not seem prepared to fulfill the responsibilities of the position.

10

Nicolas

Sep 28, 2025

·

Stayed 2 nights

This is honestly one of the best hotels I’ve been to, it just works. it’s super clean. The breakfast is amazing, the staff is amazing. Their room has everything you need for a business trip even leisure.

10

Gregory

Aug 19, 2025

·

Stayed 2 nights

Very clean hotel with a comfortable bed. The hotel was close to a lot of shops and restaurants. The staff was amazing and the manager even checked on me everyday to see how things were going and if I needed anything. "I HIGHLY RECOMMEND!!

2

Wendy

Jul 5, 2025

·

Stayed 1 night

So I booked a room with this property and the day before my reservation I called and advised my flight was late and I would need a late check in. I was advised by the staff that this was fine. My plane arrived around 12:30 am and by 1:30ish I was in the dark lobby of the hotel. No person behind the desk. I saw a sign that said call a number and dial 0 for assistance. I did that 2x and could hear the phone ringing and no answer. I was in the lobby over 20 minutes and finally had to leave but I had no where to stay so I was in my car. I received a refund, but the inconvienence and being in my car for a few hours not knowing if I was going to have to stay in my car made me say I will never book another Hilton property.

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Location

Highly convenient near Grandscape, Topgolf, restaurants, and major roads; several guests felt safe and appreciated well lit parking. Good for accessing nearby entertainment and dining.

Related guest reviews

10

Jake

May 14, 2023

·

Stayed 1 night

Very clean! Very well located and the staff was great!

10

Angelica

Jul 6, 2025

·

Stayed 2 nights

The staff was friendly and helpful, the rooms were very clean. As soon as you walk into the lobby it smells CLEAN. This hotel is in the perfect location for a lot of entertainment!!! Definitely is going back to location

8

Carol

Sep 23, 2023

·

Stayed 1 night

Convenient location

8

Chasity

Jun 3, 2024

·

Stayed 3 nights

Easy access to highway, restaurants and entertainment

10

Cheryl

Dec 12, 2022

·

Stayed 2 nights

Close to freeway access. Clean. Lots of Parking. Friendly staff.

10

Stephanie

Aug 27, 2024

·

Stayed 2 nights

Try by Hilton was a great place to stay. It’s quiet and we loved being able to walk to 54th street to eat!

10

Kashekia

Sep 8, 2025

·

Stayed 2 nights

Clean property rooms Variety of eating restaurants

10

sergio

Jun 17, 2024

·

Stayed 3 nights

It was a safe place to stay. It has a lot of things to do around there.

8

Sandy

Dec 28, 2024

·

Stayed 1 night

The hotel and rooms were very clean. It’s in a great location right next to Top Golf and across the highway from Grandscape ($7 Uber ride). The rooms are very small and basic. No closet, microwave or coffee maker. It was great for a quick overnight stay while seeing a concert in Grandscape. Had a decent looking hot breakfast area though we didn’t utilize it.

10

Kristy

Dec 5, 2022

·

Stayed 2 nights

Check in and out was easy and the people at the front desk were friendly and helpful. The room was nice and cozy. The room had a mini fridge, but no microwave. The bed was comfortable, but I have definitely slept in better. The hotel had a pool and fitness room. It had complementary coffee and water in the lobby. The breakfast was average with pancakes, sausage, eggs, and oatmeal for the hot breakfast. There was also your typical cereal, yogurt, bagels, fruit, and juice. It was close to restaurants, shopping, and sporting events. Overall it was worth the price paid and I would recommend it to others.

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Dining

Breakfast is widely praised as tasty and satisfying, with coffee and lobby drinks appreciated. Some reviews note limited variety, slow or broken pancake equipment, items not restocked, or inconsistent quality.

Related guest reviews

10

Jon

Sep 29, 2025

·

Stayed 1 night

The clear, Roshon, was friendly checking us in. The room was clean and comfortable. And the breakfast was delicious!

8

Cheryl

Dec 28, 2025

·

Stayed 1 night

If the breakfast is over at 10 am why isnt the food stocked some ppl like to eat before they leave I ask the lady if she was going to nring out more food she looked at the clock and said yes in a smi way.There was some ppl that didnt est because of no.optipns

10

Kenmetress

Jun 23, 2024

·

Stayed 2 nights

I really enjoyed the hotel game room area. The breakfast was delicious both days. Overall great experience.

10

Daryl

Jun 20, 2024

·

Stayed 2 nights

Staff were very welcoming. Breakfast was really good for a Hotel. Really liked the drink options offered in the lobby. Pool table was a good idea along with Tv’s

2

Diana

Aug 10, 2024

·

Stayed 1 night

My stay was very disappointing due to fire alarm started going off very early woke me up out of my sleep and I did not receive any adjustments for the inconvenience when I asked for a complimentary late check out. The parking lot was very dirty like no one was doing the porter job. The pancake maker was broken, bummer cause that’s all I wanted for breakfast after being woken out my sleep when I had just layed down only 2 hours before the alarm. When My room was not ready at the check in time I didn’t make a fuss but after all the hiccups in the end I am displeased with the level of service from a Hilton brand hotel!

10

Kelly

Nov 13, 2025

·

Stayed 2 nights

Best breakfast by far.

8

JESSICA

Aug 9, 2024

·

Stayed 1 night

Breakfast options were small and not many options. Rooms were nice and it was fairly quiet.

10

Nicolas

Sep 28, 2025

·

Stayed 2 nights

This is honestly one of the best hotels I’ve been to, it just works. it’s super clean. The breakfast is amazing, the staff is amazing. Their room has everything you need for a business trip even leisure.

10

Jennifer

Oct 27, 2024

·

Stayed 1 night

We stay here every time we gonto Grandscapes! Best place. Great breakfast!

6

Zuliha

Jul 13, 2023

·

Stayed 6 nights

Staff was super nice. The rooms were clean. The trash bins on the property were not cleaned out regularly. And it was noisy. Not an unpleasant stay but there is room for a lot of improvement. And the breakfast (boiled eggs-half frozen- was really bad bad :)

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AI-generated summary based on recent guest reviews

Month	Average price
January	$74
February	$99
March	$90
April	$94
May	$97
June	$117
July	$94
August	$82
September	$81
October	$90
November	$88
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $78	15 $75	16 $76	17 $75	18 $84	19 $83
20 $84	21 $74	22 $76	23 $76	24 $76	25 $84	26 $107
27 $73	28 $76	29 $76	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $83	3 $83
4 $72	5 $77	6 $76	7 $76	8 $76	9 $139	10 $210
11 $73	12 $83	13 $78	14 $76	15 $92	16 $123	17 $94
18 $77	19 $80	20 $81	21 $81	22 $83	23 $152	24 $143
25 $77	26 $83	27 $81	28 $83	29 $80	30 $91	31

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Room, 1 King Bed, Accessible (Mobility & Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton The Colony Dallas

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