Name: Holiday Inn Express & Suites - Plano - The Colony by IHG
Address: 5290 Memorial Drive, The Colony, Texas, United States of America, The Colony, Texas, US
Price range: $83–$188 per night
Rating: 9.13

What guests think

Across reviews for Holiday Inn Express & Suites - Plano - The Colony by IHG, travelers praise friendly front desk staff, modern rooms, convenient location near restaurants and attractions, and a generally good hot breakfast with useful options.

Some guests reported cold or poorly maintained indoor pool conditions, limited parking, and occasional odors or cleanliness lapses in public areas. Room feedback notes firm mattresses or flat pillows for some, occasional low water pressure or minor maintenance issues, and a few reports of intermittent Wi-Fi or outages. While service is frequently described as welcoming and efficient, a minority experienced check-in delays or strict early check-in policies, billing/deposit confusion, and isolated safety or overbooking concerns. Expect a modern, budget-friendly stay with strong staff hospitality and a few operational rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the indoor pool, but several mention very cold water and occasional odor or cleanliness issues; a few stays saw closures or the need to request towels. Parking can be tight, with overflow to neighboring lots and an inoperative EV charger reported.

Related guest reviews

8

Jeannette

Sep 26, 2024

·

Stayed 2 nights

Need more parking

10

Cody

Mar 14, 2024

·

Stayed 1 night

Hotel was beautiful. Breakfast was great but they closed the pool the one night we were there due to someone throwing up in the pool. Kids were disappointed but nothing that can be controlled.

6

Brandon

Mar 18, 2025

·

Stayed 1 night

My family and I were looking forward to this stay. This hotel has always been great to us and we’ve never had an issue. Until this past stay. Everything was great until we went to the pool. The pool area was horrible! As soon as we opened the door to the pool. A fishy smell came straight towards us. Usually you could smell chlorine. So we chanced it and I told the kids maybe it’s just the floor. When we got in the pool we almost slipped off the stairs as the stairs and pool were slimy and slick. It was as if algae was in there. We were so disappointed we all got out went upstairs and showered. My kids said it smelt like a pond/ lake.

4

Brandon

Jan 12, 2025

·

Stayed 4 nights

Faucet would spin when you turn the handle on , The tv was crooken like a 45 deg angle. Mattress seemed to sag towards the headboard. Was told there was no electric car charger but there was but it didn't work. The pool water was freezing, pool also had mold or mildew by window, there was whats left of a wasp nest Breakfast was edible but not great no white milk , had to wait for food to everymorning to be made.

10

Jasmin

Sep 1, 2025

·

Stayed 3 nights

The staff was so nice and very helpful. From the front desk to housekeeping everyone was friendly. The breakfast area was clean and supplied. The pool area was clean. We did have to ask for towels for the pool but that’s not that bad really.

10

Judith

Oct 30, 2023

·

Stayed 3 nights

Great location and easy to access all of north Dallas and the Metroplex. Hotel was clean and fresh. Staff was great, and good breakfast buffet. Indoor pool was freezing though, so be prepared! Not sure if it is supposed to be heated, but it was very cold. Otherwise, a GREAT stay!

10

Darla

Apr 9, 2023

·

Stayed 2 nights

A wonderful time with my grandkids. They loved the indoor pool (although the water was very cold). The front desk staff were very kind and accommodating. They went out of their way to help us with anything we needed. Great location. Spacious rooms. Delicious breakfast. This will definitely be our go to when we come to The Colony to visit our Texas family.

10

BreAna

Mar 27, 2025

·

Stayed 2 nights

The property was neat and clean! Quiet and very relaxing. The only problem I had was the parking, it’s horrible there a semi took up like 5 parking spots and they didn’t see nothing wrong with that. But overall it’s worth staying parking just sucks! They share with both hotels on the side of them!

4

Laura

Mar 17, 2025

·

Stayed 1 night

A lot disappointing. Don’t let the 9.-ratings fool you. The minute you walk in the door it has a horrible odor. They said it was normal and they don’t know what to do about it. I called spelt Kool-Aid on the floor just as you come in the door two spot. A day later the red Kool-Aid is still on the floor in front of the door after I’ve spoken to two employees. The room was very clean and did not smell. The pool water and area smelt terrible. The breakfast was edible and that’s all I can say about that. We were very disappointed will not stay here again

10

Brenda

Mar 10, 2024

·

Stayed 1 night

Indoor pool is a must!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and public spaces. However, recurring notes cite musty or smoky odors and inconsistent upkeep in common areas (elevators, hallways, breakfast tables).

Related guest reviews

6

Hilda

Nov 8, 2024

·

Stayed 2 nights

Non-smoking room smelled like people smoked in it.

6

Kimberley

Aug 10, 2025

·

Stayed 1 night

The hotel needs a good cleaning. The elevators were filthy, and so were the tables in the breakfast area. No one seemed to be monitoring the breakfast area

10

Misty

May 11, 2025

·

Stayed 1 night

Super clean, great smelling, friendly staff, nice continental breakfast, decent mattresses.

4

Will

Sep 14, 2025

·

Stayed 2 nights

Stinky rooms, changed rooms three times and looked at 6 total, settled for the least stinky one. Would have got our money back and changed hotels if it wasn’t so late when we checked in

10

Linda

May 23, 2025

·

Stayed 1 night

Very clean, friendly staff.

10

Victoria

Dec 31, 2024

·

Stayed 3 nights

The room was very clean!

4

Jonathan

Mar 24, 2025

·

Stayed 1 night

I found this property to be structurally new and pleasant on the eye. The level of lack of cleanliness the tracks from the overall quality of the experience. The hallway carpets were filthy, and the rooms and hallway smelled musty (like feet or old mop water). Upstairs guests were very loud. I checked in at 10pm and left at 1am. Preferred to drive home.

10

colleen

Sep 9, 2024

·

Stayed 4 nights

Liked the indoor pool . Room cleaners were great Need to vacuum floor 2 hallway, not done while I was there ? Saw same stuff

2

Sonika

Mar 21, 2023

·

Stayed 1 night

It was not clean

10

Siera

Aug 29, 2025

·

Stayed 2 nights

Great hotel, clean facilities, friendly staff, and great breakfast!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern, spacious, and comfortable, with appreciated amenities. Some guests note firm mattresses or flat pillows, low water pressure, and occasional maintenance issues, plus a few reports of Wi-Fi outages.

Related guest reviews

8

Michael

Sep 2, 2024

·

Stayed 1 night

The only complaint was that the bed was very hard. Clean, updated hotel with a good free breakfast

10

Shawna

Jul 13, 2025

·

Stayed 1 night

Water pressure was terrible for sink and shower but other than that the stay was perfect!

4

James

Apr 21, 2023

·

Stayed 2 nights

First time using Holiday Inn Express. Cable tv and wifi internet out for hours so couldn’t do any work or watch tv. Stayed here for business but couldn’t get any work done because of the outage. Will not stay again.

10

SUNYOUNG

Oct 1, 2024

·

Stayed 1 night

It was great to stay and good room size. safe, nice smell all around and modern decoration

8

Alex

Jul 25, 2025

·

Stayed 2 nights

We did have an issue where our sink faucet broke and no one responded to our notifying staff of this. But our stay was so short we just worked around it.

8

Robert

Dec 6, 2024

·

Stayed 3 nights

Good service. Very clean. Very low water pressure.

10

Kylie

Jun 7, 2025

·

Stayed 2 nights

Overall really good stay, pillows were super flat we ended up asking for a couple more to compensate for it

10

Amber

Feb 14, 2024

·

Stayed 1 night

This is probably the cleanest hotel I’ve ever stayed in, and the rooms are big and roomy. But the beds are FIRM. I hate a firm mattress. It kills my back. I never sleep good when the beds are too firm and the pillows are feather pillows and flat. If you like a firm mattress, this is the place for you!

10

Frances

Oct 7, 2024

·

Stayed 1 night

We were there overnight for an activity in the area. Lots of restaurants and entertainment venues nearby. The room was pristine, bedding was topnotch, bonus points for having an in room safe, coffee maker, pump style dispensers for soap and shampoo, etc very chic and eco-friendly. Would have given top score if recycling bin available for plastic bottles and cans. And don't forget the value of a free hot breakfast!.

8

Alex

Oct 8, 2024

·

Stayed 3 nights

Overall it is a very nice property and the rooms and areas looked brand new. My room however was another story. Multiple light bulbs were out in my room or were slow to turn on. Other than that, great value for the money spent.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, helpful, and efficient, with smooth check-ins noted by many. A smaller set of reviews report issues such as strict or delayed check-in, deposit/billing problems, poor communication, and an isolated safety incident.

Related guest reviews

6

Dean

Sep 25, 2025

·

Stayed 1 night

They charged me a 30 dollar deposit that still hasn’t been returned to me yet, also the front desk girl was smackin down on some food while she was talking to us. Other than that everything else was great. Good place to stay.

8

Becky

May 26, 2025

·

Stayed 3 nights

The first front desk clerk wasnt very friendly, we arrived 1 hour prior to check out and she was rude about it and told us to return. My parents arrived 10 minutes early and they still wpuld t check her in until exactly 3pm so advice is dont arrive early. When i arrived back to check in at 345, another front desk clerk was there and she was nice.

8

Jennifer

Jul 16, 2025

·

Stayed 1 night

Staff amazing

10

Nicole

Oct 24, 2025

·

Stayed 1 night

The agent at the front desk was absolutely the best with her customer service, very pleasant and accommodating. She was very attentive to me and every time I passed through the lobby, she was great across the board with every guest.

10

Paulette

Nov 27, 2025

·

Stayed 1 night

Very friendly knowledgeable staffing efficient service and check in.

10

Jasmin

Sep 1, 2025

·

Stayed 3 nights

The staff was so nice and very helpful. From the front desk to housekeeping everyone was friendly. The breakfast area was clean and supplied. The pool area was clean. We did have to ask for towels for the pool but that’s not that bad really.

10

robert

Jul 16, 2025

·

Stayed 1 night

Cat at the front desk was amazing during check in!!!

2

Jamie

Mar 5, 2025

·

Stayed 1 night

I didn't even get checked in, because when I showed up at 1 pm after driving hours to get there, I was told by the girl at the counter that I couldn't check in early and to come back at 3. I took my kids to eat and to kill some time and came back, and there was a different person working who told me they canceled my room because they tried to charge my card (it was locked?) and I always pay when I check in. I drove over 3 hours to get there and be told to come back in a bit, then all of a sudden I have 2 tired kids and no room. That is not okay. If I book a room it's because I need a room, and if the option to pay when I get there isn't valid then WHY is it an option?

2

André

Dec 29, 2024

·

Stayed 1 night

Staff allowed other guests to enter my room while I was sleeping at around 1am. Very unsafe situation. Untrained staff. Not recommended.

10

Angela

Aug 21, 2025

·

Stayed 1 night

Quick check in. Clean. Friendly front desk.

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Location

Convenient location near dining, shopping, Topgolf and other attractions, with easy access to highways and the Dallas–Fort Worth area. Area can feel busy due to multiple nearby hotels, but many find it easy and practical.

Related guest reviews

8

Amber

Mar 24, 2025

·

Stayed 2 nights

Very nice, clean place to stay. Location is great and quiet! Very close to water park and Top Golf.

8

Inas

Jan 24, 2025

·

Stayed 5 nights

Good location

10

Nettina

Aug 17, 2025

·

Stayed 1 night

This hotel is nice, up to date and very clean. The beds are comfortable. The location if the hotel is perfect. It is around plenty of restaurants and activities.

10

Judith

Oct 30, 2023

·

Stayed 3 nights

Great location and easy to access all of north Dallas and the Metroplex. Hotel was clean and fresh. Staff was great, and good breakfast buffet. Indoor pool was freezing though, so be prepared! Not sure if it is supposed to be heated, but it was very cold. Otherwise, a GREAT stay!

10

Mario Alberto

Sep 26, 2024

·

Stayed 3 nights

Easy in and out and conveniently located.

10

Sohail

Sep 17, 2025

·

Stayed 2 nights

Great location

10

Thomas

Sep 26, 2023

·

Stayed 4 nights

The location was great because of of the close proximity of retail and restaurant businesses.

10

Kastashia

Jul 14, 2024

·

Stayed 1 night

A loud area due to it being multiple hotels together, but overall excellent place to stay for leisure

8

Eugene

Jul 24, 2025

·

Stayed 4 nights

I liked that there was lots of activity close by the hotel. Especially the golf centre. Lots of bars and restaurants.

10

Vicky

May 23, 2024

·

Stayed 1 night

A short 20 min ride from DFW, dining and shopping close by.

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Dining

Breakfast is frequently praised for being hot, tasty, and offering good options. Some mornings show inconsistency: items not replenished, limited variety, cold coffee, or a messy area, and one guest disliked single-use plastics.

Related guest reviews

8

Jerry

Aug 4, 2024

·

Stayed 2 nights

Everything was good except the breakfast. First problem could not communicate with person preparing the food. Decaf coffee was cold. Potatoes not well cooked. No microwave to warm up muffins.

6

Kimberley

Aug 10, 2025

·

Stayed 1 night

The hotel needs a good cleaning. The elevators were filthy, and so were the tables in the breakfast area. No one seemed to be monitoring the breakfast area

8

Loleda

May 2, 2025

·

Stayed 2 nights

The Breakfast had great options!

10

Tamara

Oct 26, 2025

·

Stayed 1 night

Friendly staff, nice room and great options for breakfast buffet. Will stay again.

10

Amy

Mar 31, 2025

·

Stayed 1 night

Such a wonderful place to stay. I was thankful that it was clean, the staff was super friendly and accommodating and add to that off the breakfast offered in the morning was fantastic! Really nice area off the entry way to get coffee, breakfast and watch morning news. I will definitely use this hotel again!

2

Tommy

Feb 23, 2025

·

Stayed 2 nights

Verify pictures and amenities as they are not accurate. Breakfast is not stocked, out of food completely by 8:30 and customer service regarding room features and amenities is laughable. Spend over 50 nights a year traveling and this is one of the worst and dishonest experiences i have had.

8

Thomas

May 20, 2025

·

Stayed 4 nights

Staff were friendly and polite. Breakfast bar had something new every morning to keep things interesting. The water park down the road was quite good and the sports field opposite was great for a morning walk.

10

Judith

Sep 26, 2023

·

Stayed 3 nights

Friendly staff..very clean property …good choices for breakfast…yummy cinnamon rolls Would recommend

8

Karen

Jun 2, 2023

·

Stayed 3 nights

The breakfast had no variety. Same food every day and the one day they had bacon they said they weren’t making any more

10

Siera

Aug 29, 2025

·

Stayed 2 nights

Great hotel, clean facilities, friendly staff, and great breakfast!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$101
March	$99
April	$102
May	$86
June	$113
July	$98
August	$96
September	$102
October	$103
November	$97
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $113	16 $113	17 $91	18 $115	19 $123
20 $90	21 $90	22 $91	23 $93	24 $90	25 $123	26 $128
27 $90	28 $89	29 $93	30 $95

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $125	3 $125
4 $101	5 $96	6 $109	7 $106	8 $106	9 $188	10 $184
11 $93	12 $93	13 $107	14 $107	15 $101	16 $126	17 $122
18 $83	19 $88	20 $92	21 $89	22 $89	23 $173	24 $169
25 $88	26 $97	27 $98	28 $98	29 $89	30 $102	31 $114

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible Bathtub (Communications)

Suite, 2 Queen Beds, Accessible (Communications)

Suite, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Roll-In Shower (Communications)

Standard Room

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites - Plano - The Colony by IHG

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Prices for upcoming dates