Quality Inn & Suites Somerset Downtown

We like the price and the pool. We wish they would have a better breakfast. Fresh fruit, eggs..

The indoor pool is a great plus. The only negative is that when we checked in we didnt get our senior discount, we were told because we used expedia we couldn't get it.

I ordered a king with jacuzzi suite and they gave me a king with no jacuzzi and they refused to give me what I paid for! Very inconsiderate

Very quiet hotel rooms are clean bed was comfortable has laundry a fitness room pool easy to get into parking lot even with a 24ft car trailer

Our big rig was in the shop and we decided to stay at this hotel and would definitely stay again.was very close to restaurant and shoppibh stores.great pool inside.

Booked two nights but left after one night due to weather conditions improving. The one night was decent your average budget friendly hotel. Only complaint is it shows a spa tub in pictures but room didn’t have it.

We loved that there was a indoor heated pool and firness room

I reserved a king size 1 bed with jacuzzi tub on Expedia and after checking in and getting to our room there wasn’t. Jacuzzi tub, it was sort of late when we arrived but we had hoped to at least get in the pool, it closed at 10.Went to service desk for a trash bag and the lady was rude to my fiancé.

Indoor pool

Check in was easy, parking close

There were cockroaches in the bathroom

Should be named SubQuality Inn. Found black stains on sheets, used shampoo bottle in shower from previous guest, cigarette smell coming in through AC unit where staff stands outside and smokes and mattress had severe dip in it and need to be replaced. Hot breakfast was biscuits and gravy, not even the standard hotel powdered eggs and rubbery sausage links. Save yourself some grief and stay somewhere else.

Found a bug in the bed. Was really dirty!!!

Carpet in room 201 was dirty. I did not take my shoes off while in the room. Mirror in bathroom was broken. Sink was cracked. Hair dryer seemed too close to the sink posing safety risks. Wallpaper in room and bath was coming off the wall. Room did have USB ports and the water pressure in the shower was great. Not worth the $ we paid. Probably will not be back.

Room was moldy

Shower was hard to turn on. Found a used washcloth in shower curtain. Staff was excellent

Mold in the shower. Did not provide me a receipt and told me Expedia would send me one because she couldn’t.

The property was disgusting! My husband and I actually didn’t sleep in the bed we were afraid of bedbugs. The room smelled very musty and there was mold on the walls. We drove 7 hours back home after we checked in!

Superficially, the room was fine, but the carpet was sticky and made bare feet dirty.

The room had a musty odor. The bathroom was dirty and had chipped paint on the walls, the sink was cracked, and the ceiling corner had black mold. The air conditioner was noisy. While the breakfast was ok, the breakfast room had sticky floors.

Didn’t like the bed. The hardest bed I’ve ever seen

Convenient and friendly staff but lots of road noise

Bathroom sink was cracked, tub was chipped, alarm clock didn't work - just old and in need of repair. We requested a non-smoking room, but it smelled like old, musty smoke!

Booked two nights but left after one night due to weather conditions improving. The one night was decent your average budget friendly hotel. Only complaint is it shows a spa tub in pictures but room didn’t have it.

Good value for the money. Convenient location, but a bit noisy. Breakfast was minimal. Coffee was weak.

My first room was next to screaming children however the front desk quickly switched me to a quiet area. There was a train nearby that came thru blowing it's whistle a few times. Very pleasant front desk staff.

Staff were really nice it’s just the hotel smelled and the beds are worn out. Not to mention a train track is right behind the hotel and it kept us up most of the night.

I reserved a king size 1 bed with jacuzzi tub on Expedia and after checking in and getting to our room there wasn’t. Jacuzzi tub, it was sort of late when we arrived but we had hoped to at least get in the pool, it closed at 10.Went to service desk for a trash bag and the lady was rude to my fiancé.

room was NOT as pictured. It was extremely small and the curtains did not fully close. The bottom bedsheet was too small and would not stay on the mattress. The bathroom was outdated and the tub was dirty. The AC unit sounded like a drill when the fan when it was on.

We had to ask for air freshener our room smelled like cigarette smoke

The personal here are very friendly and accommodating. The property is clean and pleasant. Would like to particularly mention Kathy, a member of the team at Quality Inn.

Kathy . Front desk, she makes everyone feel like the only client staying there.

Thanks for the great quality of the staff.

I had a great experience on my first time staying; however, the 2nd (this one) was horrible! The Indian lady upon greeting me kept questioning me about breaking her ties, smoking in the room, as told me I shouldn’t steal from the room. I was never in trouble during murkiest stay; however, I felt discriminated against. I was teary eyed checking in, during my whole stay of 2 days- I wanted it over with. I kept thinking: I’ll never get a room again at Quality Inn in the future. I deserve to be treated with respect, as well as equal like everyone. Tiffany can confirm I was a good guest on my 1st visit with a jacuzzi room with my two daughters that swimmed. Tiffany was nice to me. I know Tiffany would know, how the Indian lady treated me was wrong, wanting a 100 deposit, I didn’t have, and treating me horribly. I was afraid my money was gone forever, my card was charged, and the Indian lady came to my car stating: I can give you a room. Don’t do anything wrong because I can get in trouble. I only had one daughter with me Halee- she told me: Mom, I dont want to go swimming. I don’t want to go in the exercise room. She was afraid of running into the Indian lady that calls herself a manager. She needs better customer service skills! I will NEVER be back. My daughter and I felt unsafe after ehat she did. My room was 119. You can see my daughter and Iwalking outside together, as I was going to smoke in my car. I seen another woman leave my first night there. She was visibly upset.

The staff here have been extremely helpful and friendly. I couldn't be more pleased with our stay at the Quality Inn & Suites here in Somerset Kentucky!

Got in late due to an accident, they accommodated us very well and let us have a late check out while repairs were being made. Thank you so much. Wonderful staff.

My first room was next to screaming children however the front desk quickly switched me to a quiet area. There was a train nearby that came thru blowing it's whistle a few times. Very pleasant front desk staff.

Nice staff

Staff was good and breakfast had waffle maker or hot biscuits and gravy and cereals and yogurt

Friendly staff!

Convenient. Good value for the money.

Decent breakfast, extra friendly staff, clean rooms and comfy beds. The only downfall is loud road traffic. Turn on the constant fan on the AC unit and it will help.

The property was in a good location to the highways and downtown.

Area immediately around the property isn't bad, it just isn't very good either.

Convenient and friendly staff but lots of road noise

Easy to get to , located on the main highway. Nice breakfast in the morning. Room was clean and bed comfortable

Our big rig was in the shop and we decided to stay at this hotel and would definitely stay again.was very close to restaurant and shoppibh stores.great pool inside.

I had to stay due to weather. It was close to the hospital and convenient. Bed was not uncomfortable. It is an older hotel, so the normal smells come with that. Normal decent breakfast.

Good value for the money. Convenient location, but a bit noisy. Breakfast was minimal. Coffee was weak.

The staff are great! I traveled here for work and the hotel was quiet and well maintained. Its location is ideal too for travelers. Close to two major highways. Definitely recommend!

Overall a decent hotel ! Some of that staffed enjoyed their cigarettes more than making sure the continental breakfast was stocked! There was one gentleman who was on it and was super helpful! Overall not complaining, we will be back

We like the price and the pool. We wish they would have a better breakfast. Fresh fruit, eggs..

a banana or apple would have been good at breakfast.

Breakfast need some updating.

The hotel was easy to find. Very easy check in. There was no ice during our visit unfortunately. Breakfast was less than average. No juice was available.

Good value for the money. Convenient location, but a bit noisy. Breakfast was minimal. Coffee was weak.

Breakfast was horrible. No meat on buffet. Eggs tasted like fish. I threw it in trash. Went elsewhere to eat. Poor property maintenance.

Non smoking room had a faint odor of cigarette smoke, but it wasn't horrible. Desk apologized for the odor. Something happened that breakfast was very skimpy. Pretty much just instant oatmeal and biscuits, but staff apologized for that also. Overall a perfectly fine stay.

Staff was good and breakfast had waffle maker or hot biscuits and gravy and cereals and yogurt

Not a bad stay for the price. The second floors smells like straight cigarettes, because they allow smoking in several rooms. The staff stands outside the front door and smokes cigarettes on breaks. Breakfast had all carbs, bread, waffles, biscuits, toast, cereal, but no eggs, bacon or sausage. You could hear thw teaffic from the road like you were actually on the road. Cars racing and loud engines all night.