Is parking available at the property?

Free self-parking is available on-site. The parking is limited, but no reservation is required.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 6:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including accessible parking and public areas.

What is the location of the property in relation to key landmarks?

The property is located in Glenholme, Rotorua, just a 3-minute walk from Racing Rotorua and 13 minutes by foot from Rotorua Central Mall. It is approximately 0.8 miles from Government Gardens and Rotorua Arts Village.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies regarding free stays are not provided.

Thermal Oak Motel Rotorua

Average nightly price at Thermal Oak Motel by month, last 12 months (USD)
Month	Average price
January	$110
February	$129
March	$117
April	$100
May	$79
June	$76
July	$95
August	$75
September	$91
October	$93
November	$104
December	$103

What guests think

Across recent reviews, Thermal Oak Motel is praised for very clean, spacious rooms with useful kitchenettes, friendly and accommodating staff, and handy location for exploring Rotorua, with on-site mineral pools or private hot tubs adding a relaxing extra.

Common downsides are tight or limited parking and a spa area that some feel needs a refresh or better ventilation. Rooms range from newly renovated to more basic, and a few guests reported minor maintenance issues or after-hours reception gaps. Overall, expect a clean, comfortable, good-value motel stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the on-site mineral pools, and some units have private hot tubs; several note the spa area could use an update or more airflow. Parking is available but spaces can be tight or limited, and the on-site laundry is convenient.

Related guest reviews

10

Paul

Jul 16, 2023

·

Stayed 1 night

Seemed like a recent renovation, comfy bed, clean room. Parking was quite tight, wouldn't want a bigger car - easy to get into town though

10

Simon

Sep 29, 2023

·

Stayed 2 nights

Fantastic family accommodation, very clean and well maintained. The private thermal pool in the 2 bedroom apartment was a wonderful added bonus.

10

Charlie

Feb 3, 2024

·

The place was fantastic! The staff were super friendly and accommodating. The mineral pool was a nice bonus. Great stay, 5/5!

10

James

Apr 19, 2023

·

Stayed 2 nights

The staff were exceptionally helpful and friendly. The room was lovely and spacious and contained everything we needed and the onsite laundry was very convenient. The spa pools could do with a refurb but we still enjoyed them!

10

BUISSON FASANO Vincent

Mar 12, 2023

·

Moderne et propre, bien situé, pas trop loin du centre. Chambre spacieuse et fonctionnelle. Personnel accueillant et arrangeant. Tres bonne expérience. Seul bémol pour l'environnement du 'spa' qui semble en travaux et ne donne pas très envie. Mais non indispensable ;)

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10

Wendy

Dec 23, 2023

·

Stayed 1 night

Enjoyed our 1 night stay in the two bedroom unit. Comfortable, clean, and convenient. We used the tub on the back patio.

10

Lynn

Apr 3, 2023

·

Stayed 2 nights

Friendly helpful staff. Room clean modern airy. Air con quiet and efficient. Laundry easy to use . Great brasserie next door. Short drive to main town with plenty of restaurants shops and parks. The hot tub area really needs updating. Quiet comfortable stay

6

Jenni

Mar 9, 2025

·

Stayed 1 night

Shower barely had water pressure and could not get any cold water - had to hold washcloth to soak up volcanically hot water and let it cool. Might as well have used the sink! It’s also challenging to park here even with a small car. Limited and awkward spaces.

10

Sue

Mar 12, 2024

·

Stayed 2 nights

We enjoyed the spa pool

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Cleanliness

Rooms and property are consistently described as very clean, with several calling them spotless. A few guests mentioned minor scuffs or occasional lapses.

Related guest reviews

10

Michael

Jul 9, 2023

·

Stayed 1 night

Property was clean and tidy. Staff were friendly and helpful. Room was very spacious with comfortable beds and warm.

8

Glenn

Jul 14, 2023

·

Stayed 2 nights

Really impressed with this place. Very clean and tidy. Beds were great and staff were very helpful. Great for our family break

10

Susan

Mar 24, 2023

·

Stayed 4 nights

A very nice hotel, close to everything The staff were pleasant and helpful. Clean, and modern

10

Kim

Oct 29, 2024

·

Stayed 2 nights

Property was nice and clean

8

Yafen

Dec 8, 2024

·

Stayed 3 nights

Overall nice, but not perfect property. AC was broken, management made it right, upgraded is to a 2 bedroom. Parking spaces are a little tight. A little dirty here and there.

10

Donald

Nov 10, 2025

·

Stayed 1 night

Staff friendly and helpful. Room clean and very well presented

10

Duane

Mar 22, 2024

·

Stayed 2 nights

Great place. Good value. Room was clean and had been recently updated. Staff was friendly and helpful

8

Andrew

Nov 30, 2025

·

Stayed 1 night

Helpful and friendly owners. Although we were late for the check-in time they waited for us to make sure we were happy and settled. Room spotless and spacious. Plenty of parking

10

Maya

Jan 16, 2026

·

Stayed 1 night

Nice staff, good location, clean and tidy

8

Fiona

Nov 16, 2025

·

Stayed 2 nights

Clean room and friendly helpful staff

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Rooms

Rooms are spacious and often modern or recently refreshed, with comfortable beds and well-equipped kitchenettes; some include private hot tubs. A few feel basic or older, and isolated reports mention heating/AC or water issues.

Related guest reviews

10

Tammie

Jan 4, 2025

·

Room was lovely.

8

Bruce

Mar 28, 2025

·

Stayed 5 nights

The staff members were good and very helpful (thanks Manish!!! He helped a lot with the choice of activities around the area and choose a restaurant for my birthday. We had everything we needed for our 5 night stay. A little kitchen was useful. The big and a beautiful bathroom was a surprise. Thanks Rotorua for my special birthday!

8

Erin

Jun 5, 2025

·

Stayed 6 nights

Great renovated property. Room was huge with everything you could need. Clean and comfortable. Rooms not serviced daily but extra towels were provided easily on request. Parking lot can get full at busy times. No lift. No locks on the inside of the doors.

10

Lynette

Jul 5, 2023

·

Stayed 1 night

Lovely spacious, newly renovated rooms. It was very cold outside and the room was warm on arrival!

8

Denise

Oct 10, 2023

·

Stayed 1 night

Good spacious room, comfortable bed

10

Gwyn

Jun 10, 2025

·

Stayed 2 nights

Besides the unique Rotorua aroma, we were very happy with how spacious our room was for the four of us. This meant we weren’t tripping o we each other when relaxing before bed or getting flames to go out. Kitchen amenities were perfect for our needs and the staff were helpful and friendly when we a so Jed for more milk. An enjoyable experience and value for money in our view. Thank you 😊

8

Dilip

Mar 26, 2025

·

Stayed 2 nights

Good location, given handicap room, which had larger bathroom. Lacking in mirrors in bedrooms. Reasonable value

10

Kathleen

Feb 20, 2023

·

Stayed 1 night

Room and hotel was very modern and clean! Only complaint is I didn’t find the bed very comfortable, and the mineral pool could use more air flow to make it more enjoyable. But I would stay here again- great value and great spot!

8

Anne

Jun 26, 2023

·

Stayed 1 night

The staff was wonderful. The room was clean and spacious and just fine for the one night we needed it. I struggle with this review, because I do I have other points a preference in Roturua. The building is older and quite basic and the rooms are very spare. The spa is a bit of a cage/cell. Stairs are carved wood difficult to navigate in bifocals. To my spoiled American self, the issue may be that this doesn’t seem a 3.5 star hotel—it felt more 2.5. But, again, clean and comfortable and welcoming.

6

ning

Jul 24, 2024

·

Stayed 2 nights

房間比較舊，比相片差些，也不至於不可以接受。

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Service

Staff are repeatedly described as friendly, helpful, and accommodating, with smooth self check-in and thoughtful assistance. Occasional comments cite after-hours desk availability, but issues were usually resolved promptly.

Related guest reviews

10

dana

Feb 16, 2023

·

Stayed 1 night

We had a great stay at Thermal Oak Motel. The room is modern with great air conditioning and was very clean. The front desk staff, and Emily, were great and helpful. Good location. Would definitely stay here again.

10

On Na

Nov 17, 2025

·

Stayed 2 nights

I missed the check-in time also their emails, they arranged the self- check in for me! The heater will not functioning well, but the room esp. the kitchen is well equipped.

10

Lorelle

Jan 28, 2023

·

Great customer service and location. Comfortable room that had everything we needed.

6

Milad

Feb 19, 2024

·

Stayed 3 nights

The staff are super friendly and helpful.

10

Theodore S.

Aug 9, 2024

·

Stayed 1 night

I was there with my wife and two teenage children visiting from the US and the room was very clean and comfortable beds. Billy at the front desk was great and he helped us with several questions about the local area. We got a unit with a hot tub in the back garden and that was a great experience!! It was a really nice room at a very reasonable price!

10

pat

Feb 20, 2023

·

Stayed 1 night

Our flights from Melbourne to Auckland were cancelled due to the cyclone and we had to abandon our visit to the north island and fly straight to Christchurch. I had booked four stays in the north island, two of which were outside the cancellation period- which I accepted. Thermal Oak - and Emily in particular- went above and beyond and agreed to a refund- which we really appreciate. The other property (At Parkland Place in Whitianga) declined as they had every right to do. I know where my business will be going on my next trip! Thermal Oak are perfect ambassadors for NZ tourism- unlike At Parkland Place. Thank you so much Emily - you’re a star!

10

Junita

Aug 17, 2024

·

Stayed 2 nights

Great service awesome stay.

10

Kafer,

Jan 16, 2024

·

Stayed 2 nights

Emily was awesome for recommendations and always pleasant.

8

Andrew

Nov 30, 2025

·

Stayed 1 night

Helpful and friendly owners. Although we were late for the check-in time they waited for us to make sure we were happy and settled. Room spotless and spacious. Plenty of parking

4

yifeng

Dec 21, 2024

·

Stayed 4 nights

No one at front desk after 5pm

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Location

Convenient for reaching Rotorua attractions and an easy drive or walk to town; many find it quiet. Some feel it’s a bit far from the main dining area.

Related guest reviews

10

Mark

Mar 31, 2024

·

Stayed 2 nights

Pleasant stay at a nicely located motel

10

Duc Cuong

Apr 1, 2023

·

Stayed 3 nights

Good location, clean and friendly staff. Easy to get around Rotorua from the motel.

8

Simon

Dec 27, 2023

·

Stayed 2 nights

Well located and very easy friendly check in. The hotel is a little tried and could do with a bit of love. But we enjoyed our stay and if you know what you’re paying for it’s fine. Easy walk into town for dinner and a big supermarket just down the road.

8

MARTHA

Dec 10, 2024

·

Stayed 3 nights

Good location, nice yard

10

Bryan Roy

Oct 15, 2024

·

Stayed 2 nights

We had a great stay at this well-maintained property with excellent Wi-Fi. We’re definitely planning to book it again for our next trip to Rotorua. The only downside is its distance from the main city, but overall, we were very happy with our experience. Highly recommended for families!

8

GEORGES

Feb 21, 2025

·

Stayed 3 nights

2 adultes et 2 enfants . Bon accueil et rapide. Parking correct, chambre agréable, spacieuse et le nécessaire pour la cuisine bien organisé. Emplacement super , non loin des parcs et des grandes surfaces.

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10

Kristine

Feb 24, 2023

·

Stayed 2 nights

Great location for the places we planned to visit! Friendly staff, comfortable beds

10

Maya

Jan 16, 2026

·

Stayed 1 night

Nice staff, good location, clean and tidy

8

Christopher

Mar 11, 2024

·

Stayed 1 night

Very clean and nicely refreshed motel in Rotorua. About a 20 minute walk to the main dining area or a 3 minute drive. Service was nice and friendly and parking was easy. Would recommend for a short stay in Rotorua.

10

Donna

Oct 1, 2023

·

Stayed 2 nights

Excellent location. Close to town centre and Redwoods. Excellent facilities in studio room. Very clean and tidy.

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Dining

Not enough information in reviews.

Related guest reviews

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Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $97	3 $93	4 $100	5 $119	6 $100	7 $133
8 $99	9 $100	10 $100	11 $97	12 $100	13 $122	14 $97
15 $129	16 $100	17 $100	18 $100	19 $100	20 $100	21 $268
22 $102	23 $103	24 $112	25 $94	26 $106	27 $106	28 $97
29 $96	30 $106

Thermal Oak Motel

Prices for Thermal Oak Motel

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, 1 Queen and 2 Twin

Executive Apartment, 2 Bedrooms

Suite, 1 Bedroom, 1 King and 2 Twin

Deluxe Studio

House, 3 Bedrooms

Guest reviews of Thermal Oak Motel

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Thermal Oak Motel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $121	22	23	24
25 $134	26 $123	27 $96	28 $101	29 $89	30 $88	31 $100