H15 Palace, a Luxury Collection Hotel, Krakow

Mesmo tendo sido inaugurado recentemente, a propriedade apresenta problemas graves para os padrões atuais. Não é possível conectar o celular à televisão, algo extremamente básico nos dias de hoje. O hotel sequer disponibiliza soluções alternativas como Chromecast ou Apple TV. Fui acomodado em uma suíte, o que naturalmente cria a expectativa de uma experiência superior. A suíte em si é boa, bem decorada e conta com um banheiro extremamente amplo, algo cada vez mais raro. No entanto, apesar dessas qualidades, a acomodação estava localizada no fim do corredor, e possuía vista para os fundos do edifício , o que é absolutamente incompatível com a categoria do quarto. Por sua vez, o trajeto até a suíte era confuso, com várias escadas e desníveis, evidenciando um layout extremamente mal planejado. A piscina é claramente subdimensionada, contando com apenas cinco ou seis espreguiçadeiras, que permanecem constantemente ocupadas, tornando o espaço praticamente inutilizável para os hóspedes. Além disso, houve inconsistência clara nos procedimentos do hotel. Em duas noites distintas, solicitei refeições por aplicativo (Uber) para entrega no quarto. Em uma das noites, o processo ocorreu de forma totalmente tranquila. Já na outra, fui indevidamente incomodado pela recepção, alegando que eu deveria pegar o pedido pessoalmente na portaria, mas a situação foi resolvida. É importante deixar claro que a experiência negativa não tem qualquer relação com a equipe. Todos foram muito atenciosos.

One of the best hotels I stayed at in Krakow and I’ve done my fair share of traveling. The staff is exceptional, and the space is absolutely beautiful! Love the gym, sauna, and pool. Very charming and serene property that is only a few minutes away from the center square. Highly recommend!

Synd att spa och gym var stängt

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality

Absolutely beautiful hotel in perfect location. The hotel is Located 150 meters from the central town square in Krakow, which is beautiful and bustling with restaurants, shops and activity. All the staff were pleasant and helpful. The room was immaculate and beautiful. The spa was perfect, with a 15 meter lap pool and jacuzzi. There was also a small gym, with a top class steam room and sauna. Would highly recommend a stay at this hotel.

I had a wonderful 3 night stay at the hotel. The room was in the modern wing, and very comfortable, although I might have preferred the original side of the hotel. I ate in the Michelin recommended restaurant on the first night. The food was exceptional, although a little fussy in the Michelin manner, and the wine pairings were perfect. I used the pool and other facilities (sauna and steam room) and all were relaxing and enjoyable, with excellent facilities. I sadly didn’t get to enjoy the spa treatments, but they are on my list for the next time. Finally, I have to say that the Breakfast Buffet is the most extensive that I have ever seen in an hotel ( and I’ve stayed in many ), with so much variety and choices, including a wonderful hot menu. The staff throughout were super, particularly all the staff at breakfast!

Fantastic spa area. Wonderful room. Right in the heart of krakow. Highly recommend.

Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims. Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.

The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher

Great hotel! We had an excellent stay: hotel was clean, staff very helpful, and the spa and facilities were great. The location was ideal, just a short walk to the main square but further enough away for it to be quiet at night. Would highly recommend.

Spotless, friendly staff, excellent facilities

The reasons for giving a three-star rating are as follows: 1. There was an insect on the floor of the room. 2. The towels provided were torn. 3. The weight scale didn’t work because the batteries had run out. Unbelievable a 5 star hotel would make such a cheap mistake! Apart from that the room was comfy and quiet, walking distance to the old town.

The hotel was beautiful and in a great location. The team were very helpful and welcoming. The whole hotel was spotlessly clean, quiet and well cared for. The only elements that could be improved were the bed was VERY firm and the pillows were not comfortable. The breakfast tea was not replenished in the room and the towels were quite rough. All personal preference and didn’t massively impact our overall stay but for a 5 star hotel you would expect these things.

Great property, the decoration, the furniture, everything feels unique and very much in a luxury Polish style. The customer facing staff on-site is also very friendly and professional. I saw silverfish bugs on two occasions, which worried me. Needs some better pest control. Also, management is inflexible to change requests. We tried to do some changes and it was just very hard to get anything across so we desisted. And none of the 'gold' Expedia benefits were available, contrary to Expedia site. Even when asked about them no-one at the property seemed aware of that.

Elegante hotel nel centro, ma in una via tranquilla. Stanza e bagno spaziosi; pulizia ottima, personale gentile. Unica nota: scarsi o assenti gli accessori a disposizione in bagno. Zona piscina e spa piccola, ma curata. Abbiamo usufruito anche dei massaggi. Ottimo il ristorante Artesse, con cucina polacca rivisitata in modo molto interessante. Sicuramente trattamenti e ristorante sono costosi, ma il prezzo è giustificato dal livello

Beautiful hotel, the room was spotless, absolutely perfect, all the staff are so professional, helpful and can’t do enough for you.

Wonderful hotel but during our stay, they never cleaned the room properly… no turningdown service ( although they describe it on the website)

I recently had an extremely disappointing stay at what was supposed to be a five-star hotel, but felt more like a three-star experience. Upon arrival, the room’s cleanliness was immediately questionable. The bathroom, in particular, was in unacceptable condition with stained bath mats that clearly hadn’t been cleaned properly. The luxurious experience that was advertised was nowhere to be found. The decor and amenities were very basic, far from what I expected from a hotel of this supposed caliber. I reported the poor cleaning service to the front desk, but my complaint was completely ignored; no one took any action to address the issue. Additionally, we waited for over an hour for the promised iron to be brought to our room, only to find out they had forgotten entirely. The rooms themselves were quite small and definitely not worth the steep price. For what they offered, it felt like a complete rip-off. For anyone considering staying here, save yourself the disappointment and money—go to the Marriott instead.

Beautiful ambience in the hotel, very clean and warm. The staff were friendly and helpful. Breakfast was delicious. Our room could not have been nicer. Excellent shower, bath and even an under heated floor in the bathroom. The ONLY thing we would criticise is the bar area lacked atmosphere. It was a little too formal. However, we would recommend this hotel to friends and family and would stay again.

This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!

Very enjoyable stay….. staff are very friendly, helpful and respectful ( with one exception) Very good breakfast. Our only problem was with the air conditioning which didn’t work well.

Mesmo tendo sido inaugurado recentemente, a propriedade apresenta problemas graves para os padrões atuais. Não é possível conectar o celular à televisão, algo extremamente básico nos dias de hoje. O hotel sequer disponibiliza soluções alternativas como Chromecast ou Apple TV. Fui acomodado em uma suíte, o que naturalmente cria a expectativa de uma experiência superior. A suíte em si é boa, bem decorada e conta com um banheiro extremamente amplo, algo cada vez mais raro. No entanto, apesar dessas qualidades, a acomodação estava localizada no fim do corredor, e possuía vista para os fundos do edifício , o que é absolutamente incompatível com a categoria do quarto. Por sua vez, o trajeto até a suíte era confuso, com várias escadas e desníveis, evidenciando um layout extremamente mal planejado. A piscina é claramente subdimensionada, contando com apenas cinco ou seis espreguiçadeiras, que permanecem constantemente ocupadas, tornando o espaço praticamente inutilizável para os hóspedes. Além disso, houve inconsistência clara nos procedimentos do hotel. Em duas noites distintas, solicitei refeições por aplicativo (Uber) para entrega no quarto. Em uma das noites, o processo ocorreu de forma totalmente tranquila. Já na outra, fui indevidamente incomodado pela recepção, alegando que eu deveria pegar o pedido pessoalmente na portaria, mas a situação foi resolvida. É importante deixar claro que a experiência negativa não tem qualquer relação com a equipe. Todos foram muito atenciosos.

Hotel 15 has amazing architecture and attention to detail My biggest complaint was 1) King size Bed was essentially made out of 2 twin beds joined together with a seem in the middle…. Not exactly comfortable 2) at 8 am floor above started jackhammering and was extremely loud Other than that this hotel was expensive but details of construction and style was amazing

新的這一棟房間裝修光亮採光很好、我選擇2張單人床的感覺床很小，可能是亞洲的單人床睡慣大的了、建議還是選擇大床舒服一點、服務很好跟他們要水都會送上來房間！樓下的spa也挺不錯的有空的話可以去享受一下！游泳池是室內的不大，記得帶泳衣過來享受喔！ 早餐也可以接受，當然沒亞洲酒店這麼豐富 這房間唯一缺點便是洗澡時水會流出地面、而地面卻沒有排水孔導致洗完澡後地面宛如淹水一樣需要用很多毛巾去擦拭吸水！水會沿著浴缸邊緣流到地面，由於地板是大理石所以擔心會滑倒！不建議老人入住

静かな場所で清潔で安眠できました。が、バスルームがステップフロアになっていて、磨きの大理石仕上でした。 夜中にトイレに行くときに滑ってしまい、危険を感じました。それ以外は、快適なホテルでした。

Our room was stunning! 2 bathrooms, 2 TVs, big couch and table. Huge windows that opened to a courtyard. I loved our stay and highly recommend.

The hotel was beautiful and in a great location. The team were very helpful and welcoming. The whole hotel was spotlessly clean, quiet and well cared for. The only elements that could be improved were the bed was VERY firm and the pillows were not comfortable. The breakfast tea was not replenished in the room and the towels were quite rough. All personal preference and didn’t massively impact our overall stay but for a 5 star hotel you would expect these things.

Really amazing hotel. It's beautiful, quiet, great food and excellent service. The staff are very friendly and helpful. The only issue we had was the wifi (not secure and sometimes spotty), which also didn't connect with the tv. So, we couldn't watch anything on the tv. The Michelin reviewed restaurant was amazing!

Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!

Fantastic hotel, location was perfect - so close to all the sights in Old Town. We booked the Superior Room for 3 nights and it was absolutely amazing. Really large, spotlessly clean room with high ceilings, a beautiful bathroom with a freestanding bath and separate shower, his and hers sink, as well as some in-room gadgets like automatic curtain and blind operators. The spa was beautiful and we got it to ourselves every time we went. A large indoor swimming pool, jacuzzi, sauna and steam room - it was super modern and just what we needed after a long day exploring Krakow. The hotel staff were very friendly and always on hand to answer any questions.

Absolutely beautiful hotel, comfortable and luxurious but with a cosy, welcoming feel. The staff were fabulous and so friendly, nothing was too much trouble.

Great hotel in a great location. Employees went out of their way to be accomodating.

This is a great property with an amazing staff. When we arrived, there was an issue with our booking. We had 3 rooms and needed specific types of beds in each room. The staff worked hard to accommodate us. Special thank you to Yana Arsenii.

Front desk was unfriendly right from the start, they did not created solution for the problem only extend it for ther pleasures. During the stay they treat us like we not belong there. Even on the last day had problems to order car service for my family.

Amazing. Staff exceptional

This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.

They make you feel welcome and appreciated. I felt like royalty! They went out of their way to help book tours and make my stay absolutely perfect!

The staff couldn’t help enough

The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher

Excellent, friendly, and very helpful staff. They could not have been nicer. Absolutely beautiful rooms- clean and spacious. Beautiful hotel with wonderful amenities. Great location close to the main square of the city. I highly recommended it without reservation!!

Amazing location and beautiful, upscale hotel

Vi hade en fantastisk vistelse! Hotellet hade ett perfekt läge för oss, centralt och nära till det mesta. Vi kunde promenera vart än vi skulle, och på kvällen var det lätt att hitta riktigt bra restauranger i närheten. Personalen var utomordentligt trevliga och serviceinriktade, vi kände oss väldigt välkomnade och uppskattade som gäster. Stort och luftigt rum med hög, modern, standard.

Probably the best hotel I have ever stayed in. Luxurious and very quiet. Quick walk to main train station and also the main square. Would love to go back!

Great location but still quiet. Felt very special to be in an actual palace! Spa was very clean and relaxing. Nespresso in room and wonderful breakfast. Staff was top notch!!

Absolutely beautiful hotel in perfect location. The hotel is Located 150 meters from the central town square in Krakow, which is beautiful and bustling with restaurants, shops and activity. All the staff were pleasant and helpful. The room was immaculate and beautiful. The spa was perfect, with a 15 meter lap pool and jacuzzi. There was also a small gym, with a top class steam room and sauna. Would highly recommend a stay at this hotel.

Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.

Nice hotel in a convenient location.

Excellent hotel. Beautiful interior. Fantastic professional staff. The hotel is situated in a really central area of the Old Town with lots of lovely bars and restaurants on the doorstep. Would definitely stay here again.

Beautifully appointed with all the trappings of a luxury hotel. The pool, sauna, steam room and jacuzzi were just perfect with the pool having the additional benefit of a powerful jet stream facility for ‘never ending’ swims. Krakow is a wonderful city and the H15 hotel matches its beauty and situated less than 5 minutes from the main square.

Excellent hotel on a perfect location

I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!

Loved the hotel, and the welcome was great. But they did ask us three times - three different staff- about availing of the welcome drink. (We only got it once, though!!). And was a bit disappointed that residents did not automatically have a spot for dinner on New Year's Eve. Though we enquired about it on arrival, on Dec 30 we were told the dining option was booked out. They did find us a nice alternative, though. Breakfast was a bit chaotic at times, and we waited 40 mins for tea and coffee on the first morning. But the staff were always amazing and very kind. Few options for vegetarians on main breakfast menu, apart from curry, but when asked they did drum up some lovely breakfast mushrooms, on toast, on salad, and in a ramekin, depending who took the order. Would recommend it for sure, and would have loved to stay longer. We stayed for 5 nights and were sad to leave. Great location, whether you turn right or left outside the front door. We also loved our superior room on the third floor and the lovely relaxing spa.

Ekstremt vennlig personale, noe du lurte på så kunne de hjelpe deg med så si alt. Rommet luktet godt og var veldig ryddig. Vil sterkt anbefale dette hotellet. Hvis jeg skulle prike på noe var det frokosten. Du måtte bestille fra en meny, som er greit nok i seg selv men veldig små posjoner.

This is a great property in the best part of the Old Town. It is very easy to see all of Old Town. It is also easy to get to the rest of the city as the public transport is nearby. The hotel is also about two doors down from the museum. The property is interesting in the best way possible, architecturally and historically. Our room was quite large with all the amenities you'd expect from a property like this. Our morning breakfasts were wonderful. We had quite a buffet selection. We also had the option of individual orders of omlettes, etc. Hotel staff were attentive. Our concierge was helpful to us. She (I never got her name) helped book various excursions and more. The front desk, bell, and restaurant staff were great. We would go back there any time.

Everything about this hotel was excellent. The staff were all so friendly and helpful- everyone offered great suggestions for dining and activities. They helped us organize take away breakfast boxes for early day trips that were so delicious and filled with amazing pastries, sandwiches and fruit and had hot lattes ready for us when we had to leave by 6am! we really appreciated it!! The rooms were comfortable and lovely. The lobby is stunning and the pool and spa area were great! We used the gym and steam rooms and jacuzzi all very nice. The location is perfect- just a couple blocks away from the old town square but removed just enough that the block is not crawling with tourists. Would definitely stay here again and recommend it to anyone visiting Krakow!

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality

Hôtel à deux pas de la place principale de Cracovie dans l’hyper centre. Le personnel est très professionnel. Le restaurant Michelin est fantastique. Très beau SPA.

I Defilad hotel. Great breakfast. Fantastic Spa. Getting sold to Marriot so hope they don’t wreck it.

Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!

Fabulous hotel. Our second visit. Only slight disappointment is no sweet vegan cooked breakfast option and no toaster.