Nemea Appart Hotel Grand Cœur Nancy Centre

If you are looking for a place that feels almost disconnected from human presence, this is it—there is no in-person check-in, as everything is handled by phone. It was not clearly communicated that arriving in the evening could mean having no parking available. After a five-hour drive, we arrived around 9:00 p.m. with two children and discovered there was no parking on-site. We had to park on the street and ensure the car was moved before 10:00 a.m. the next morning. While moving a car is not unusual, when traveling with children, having on-site parking and flexibility is important—especially since this was one of the reasons I chose this property. The accommodation itself was overall fine; however, the complete absence of human customer service was quite surprising. Arriving at 9:00 p.m. on a Sunday does not seem particularly late, yet access required calling a French phone number. While I personally have a French number, I felt uncomfortable thinking about international guests who may not and would still need to call a local number just to enter the property. If you are seeking comfort, flexibility, and customer service, this would not be the right place. If, on the other hand, you value privacy and minimal to no human interaction, this accommodation may suit you well. Thanks @solelynds

Well set up for a family break, the kitchen facilities worked well for us as a family. The best part of the hotel, is the heated indoor pool. Parking also is convenient, although, you have to pay first before being able to enter the parking.

Very friendly staff

Had some issues arriving. But this was solved and we are very happy about that. Stayed here before and will come back again!

Room too hot for us and couldn’t get the air conditioner to work. Otherwise all was fine