Hotel Shibari - Restaurant & Cenote Club
188 $US
/nuit
Moyenne pour septembre
Prix pour Hotel Shibari - Restaurant & Cenote Club
Sélectionnez les dates pour voir les prix et les disponibilités
188 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Hotel Shibari - Restaurant & Cenote Club, les prix par nuit s'élèvent en moyenne à 170 $US pendant le mois le moins cher (août) et à 414 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 414 $US |
| février | 361 $US |
| mars | 273 $US |
| avril | 259 $US |
| mai | 221 $US |
| juin | 203 $US |
| juillet | 211 $US |
| août | 170 $US |
| septembre | 188 $US |
| octobre | 190 $US |
| novembre | 236 $US |
| décembre | 278 $US |
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sept. · 188 $US
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Le plus cher : janvier (env. 414 $US)
Le moins cher : août (env. 170 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures et un centre de fitness. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, une consigne à bagages et un coffre-fort à la réception. Un parking payant sans service de voiturier est disponible dans l'enceinte de l'hébergement.
Repas
De délicieuses spécialités Cuisine internationale vous attendent à ATTA, un restaurant qui abrite un bar / salon, parfait pour prendre l'apéritif avant le dîner. Si vous préférez une soirée cocooning, un service d'étage 24 h/24 est à votre disposition. Si vous avez envie de prendre un verre les pieds dans l'eau, cet hôtel abrite un bar au milieu de sa piscine. Un petit déjeuner continental est servi tous les jours de 07 h 30 à 11 h 30 moyennant un supplément.
Chambres
Les 64 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une machine à espresso. Votre chambre est équipée d'un lit avec surmatelas préparé avec de la literie de qualité supérieure. Une télévision connectée 70 pouces avec chaînes par satellite assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
Profitant d'un emplacement de choix à Tulum (Zona Hotelera), Hotel Shibari Tulum - Restaurant & Cenote Club se trouve à deux pas du site Plage de Tulum et à 4 min en voiture du site Réserve de la biosphère de Sian Ka'an. Cet hôtel de luxe se trouve à 9,8 km de Ruines mayas de Tulum et à 6,1 km de Playa Paraiso.
À proximité
Plage de Tulum(0.1 miles)
Sculpture Ven a la Luz(0.2 miles)
Musée SFER IK(1.9 miles)
Réserve de la biosphère de Sian Ka'an(2 miles)
Parc du Jaguar(2.3 miles)
Parc national de Tulum(2.4 miles)
Accès au Parc Jaguar(2.4 miles)
Point de vue Jaguar Tulum(2.5 miles)
Station balnéaire Las Palmas Public Beach(3.3 miles)
Centre de Style de Vie Hunab(3.7 miles)
Playa Paraiso(3.8 miles)
Plage Akun(3.9 miles)
Plage(4.8 miles)
Promenade Artistique Holistika(4.8 miles)
Parc Dos Aguas(5.2 miles)
Aéroport international de Tulum (TQO)(28.6 miles)
Aéroport international de Cancún (CUN)(77 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera Tulum-Boca Paila Km 7, Zona Hotelera, Tulum, Tulum, Quintana Roo, Mexique
Plage de Tulum (0.1 miles)
Sculpture Ven a la Luz (0.2 miles)
Musée SFER IK (1.9 miles)
Réserve de la biosphère de Sian Ka'an (2 miles)
Parc du Jaguar (2.3 miles)
Parc national de Tulum (2.4 miles)
Options de chambre
10
Saastal Jungle View Plunge Pool
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine profonde
13
Suki Garden View Deluxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
11
Shizen Garden View Plunge Pool
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine profonde
24
Shibari Grand Cenote Front
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
797 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privéePiscine profonde
16
Yaakun Grand Cenote View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
797 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
14
Tsuri Jungle View Deluxe
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
409 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Hotel Shibari - Restaurant & Cenote Club
9
Fabuleux
Basé sur 369 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Shibari - Restaurant & Cenote Club, les voyageurs apprécient le cénote privé saisissant, le design serein au cœur de la jungle, son emplacement central permettant de se déplacer facilement, ainsi que le personnel aimable et attentif. Beaucoup soulignent que les chambres sont spacieuses, élégantes, et propices à la détente et à la relaxation.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Shibari - Restaurant & Cenote Club, les voyageurs apprécient le cénote privé saisissant, le design serein au cœur de la jungle, son emplacement central permettant de se déplacer facilement, ainsi que le personnel aimable et attentif. Beaucoup soulignent que les chambres sont spacieuses, élégantes, et propices à la détente et à la relaxation.
Cependant, des inconvénients récurrents sont signalés, notamment le bruit provenant de la vie nocturne ou des sets de DJ à proximité, ainsi que des fermetures occasionnelles ou des problèmes de maintenance concernant la piscine ou les jacuzzis. La nourriture et le petit-déjeuner sont généralement appréciés, bien que plusieurs clients estiment les prix élevés et le menu limité, avec quelques plaintes concernant des frais cachés ou peu clairs. Les équipements tels que le yoga, les soins de spa et la location de vélos sont appréciés ; il est à noter que l'accès à la plage se fait par l'intermédiaire de clubs partenaires et que les moustiques peuvent être présents. Attendez-vous à un séjour magnifique, animé tout en étant relaxant, centré autour du cénote.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le cénote emblématique donne le ton, tandis que le yoga, les soins de spa, les vélos et un bar swim-up sont salués. Certains signalent des fermetures ou des problèmes de maintenance de la piscine ou du jacuzzi, une petite salle de sport en plein air et un accès à la plage via des clubs partenaires plutôt que sur place.
Avis de voyageur à ce sujet
10
David
16 août 2025
·
A séjourné 6 nuits
Beautiful location and a truly unique experience with the hotel surrounding a cenote. Great staff and tasty food and drinks. The gym is open air Which made it tough to use in August. Would recommend for a couple. Great place to unwind.
Beautiful location and a truly unique experience with the hotel surrounding a cenote. Great staff and tasty food and drinks. The gym is open air Which made it tough to use in August. Would recommend for a couple. Great place to unwind.
10
Helen
16 août 2025
·
A séjourné 2 nuits
Hotel Shibari is a wonderful place to stay in Tulum. It is very secure and safe, tranquil, and all of the staff are efficient, professional, and friendly. They had options to rent bikes and scooters, and had a nice restaurant along with room service.
Hotel Shibari is a wonderful place to stay in Tulum. It is very secure and safe, tranquil, and all of the staff are efficient, professional, and friendly. They had options to rent bikes and scooters, and had a nice restaurant along with room service.
10
John Richard
11 mars 2025
·
A séjourné 7 nuits
We were looking for a top-tier experience; however, we didn't want the high energy of the beach club/hotels. Hotel Shibari was our oasis. The hotel life is centered around the cenote. Mornings are quiet, with ambient music. In the afternoons, a DJ plays dance music, but a lighter version of the beach club scene. Swimming in the cenote is amazing - clear water, abundant fish, perfect temperature to cool off after relaxing in the sun. The staff are always available to address your needs, food and drink, sunblock, snacks, etc. When we wanted more privacy, the pool and hot tub area was often empty, and the swim-up bar was great!
We were looking for a top-tier experience; however, we didn't want the high energy of the beach club/hotels. Hotel Shibari was our oasis. The hotel life is centered around the cenote. Mornings are quiet, with ambient music. In the afternoons, a DJ plays dance music, but a lighter version of the beach club scene. Swimming in the cenote is amazing - clear water, abundant fish, perfect temperature to cool off after relaxing in the sun. The staff are always available to address your needs, food and drink, sunblock, snacks, etc. When we wanted more privacy, the pool and hot tub area was often empty, and the swim-up bar was great!
6
Deidra Jefferson
15 sept. 2025
·
A séjourné 3 nuits
everything was great besides the pool and Jacuzzi being out of service for our whole stay .
everything was great besides the pool and Jacuzzi being out of service for our whole stay .
10
YANIRE
26 août 2024
·
A séjourné 2 nuits
Estaría bien que especifiquen que no tienen acceso a la playa tienes que ir a otros beach clubs a pagar consumo mínimo o el acceso. De ahí en fuera todos muy amables y el chico gerardo súper Muy amable estuvo al pendiente siempre ante cualquier duda
Estaría bien que especifiquen que no tienen acceso a la playa tienes que ir a otros beach clubs a pagar consumo mínimo o el acceso. De ahí en fuera todos muy amables y el chico gerardo súper Muy amable estuvo al pendiente siempre ante cualquier duda
10
Ariel
3 mai 2024
·
A séjourné 4 nuits
Hotel Shibari was absolutely incredible. Excellent location right in the middle of all the action but quiet on the property and peaceful. Included breakfast is glorious and ample. Cenote on site was lovely, outdoor small pool with swim up bar was fun and great for taking a dip late at night, jacuzzi was big and pleasant. Rooms are clean and spacious. Outdoor seating on private porch so enjoyable for morning coffee. Butler service was exceptionally helpful and the staff in general are totally on it. Spa service was a great set up - maybe not the most amazing massage I have ever gotten but they create a whole experience and think of all the details which was lovely. Yoga was excellent. I suppose if it’s important to you to be able to roll out of bed and go to the beach then you would want a beachside hotel (this is jungle side) but we were perfectly happy with utilizing the free access to the partner beach clubs and lounging at the cenote on off hours. In some ways it was nice to have access to multiple beach clubs because we got yo try a few free of charge with no minimum spend. Food in Tulum is crazy expensive heads up, this hotel was usual pricing for the area and quality was great.
Hotel Shibari was absolutely incredible. Excellent location right in the middle of all the action but quiet on the property and peaceful. Included breakfast is glorious and ample. Cenote on site was lovely, outdoor small pool with swim up bar was fun and great for taking a dip late at night, jacuzzi was big and pleasant. Rooms are clean and spacious. Outdoor seating on private porch so enjoyable for morning coffee. Butler service was exceptionally helpful and the staff in general are totally on it. Spa service was a great set up - maybe not the most amazing massage I have ever gotten but they create a whole experience and think of all the details which was lovely. Yoga was excellent. I suppose if it’s important to you to be able to roll out of bed and go to the beach then you would want a beachside hotel (this is jungle side) but we were perfectly happy with utilizing the free access to the partner beach clubs and lounging at the cenote on off hours. In some ways it was nice to have access to multiple beach clubs because we got yo try a few free of charge with no minimum spend. Food in Tulum is crazy expensive heads up, this hotel was usual pricing for the area and quality was great.
10
Christina
28 mai 2024
·
A séjourné 3 nuits
Breakfast at Atta was so relaxing. The soft music and stillness of the cenote in the morning was so peaceful. Overall a very relaxing stay. Ham at the swim up bar in the small pool was the best. He was very attentive and friendly. Beds were comfortable and rooms were set up nicely. We loved the convenience of bike check out and moto rentals at the hotel. Within walking distance to popular restaurants and beach clubs. I will stay here again when back in Tulum.
Breakfast at Atta was so relaxing. The soft music and stillness of the cenote in the morning was so peaceful. Overall a very relaxing stay. Ham at the swim up bar in the small pool was the best. He was very attentive and friendly. Beds were comfortable and rooms were set up nicely. We loved the convenience of bike check out and moto rentals at the hotel. Within walking distance to popular restaurants and beach clubs. I will stay here again when back in Tulum.
10
John
22 juin 2024
·
A séjourné 4 nuits
Shibari Tulum is MAGICAL. The pictures don’t even do it justice. The resort is beautiful, relaxing and fun and the staff is overly friendly and accommodating. Fernando, Danny, George, Jorge, Natalia, Yahaira, Francisco, Karla, and all the other Shibari staff made our weeklong stay absolutely perfect. We celebrated our engagement there, they surprised us with a bottle of champagne and a beautiful note when we entered. The cenote is breathtaking and one the coolest places I’ve ever swam. Be sure to ask for goggles to get the full cenote experience. The beach is 2 minute walk and they have amazing partnership with nearby beach clubs where you can relax on beach chairs or a cabana for free. The town outside of the resort is SO COOL, clean, safe, and so fun! Shibari is right next to a police station with armed guards so you know it’s safe. THE FOOD IN TULUM, especially Shibari, was some of the best food I’ve ever eaten. Any review that says the music is too loud at Shibari, is just confusing to me. It’s completely silent and peaceful all morning and early afternoon, and then a DJ plays chill vibe type music for a few hours at the Cenote, which we absolutely loved as we hung, had drinks, and ate near the cenote. The rooms are pristine and they have complimentary turn down service multiple times per day. The air conditioning in the room was AMAZING and kept us cold during 98 degree nights! Be sure to take a free Yoga class as well, it is so relaxing. Cannot wait to come back!!
Shibari Tulum is MAGICAL. The pictures don’t even do it justice. The resort is beautiful, relaxing and fun and the staff is overly friendly and accommodating. Fernando, Danny, George, Jorge, Natalia, Yahaira, Francisco, Karla, and all the other Shibari staff made our weeklong stay absolutely perfect. We celebrated our engagement there, they surprised us with a bottle of champagne and a beautiful note when we entered. The cenote is breathtaking and one the coolest places I’ve ever swam. Be sure to ask for goggles to get the full cenote experience. The beach is 2 minute walk and they have amazing partnership with nearby beach clubs where you can relax on beach chairs or a cabana for free. The town outside of the resort is SO COOL, clean, safe, and so fun! Shibari is right next to a police station with armed guards so you know it’s safe. THE FOOD IN TULUM, especially Shibari, was some of the best food I’ve ever eaten. Any review that says the music is too loud at Shibari, is just confusing to me. It’s completely silent and peaceful all morning and early afternoon, and then a DJ plays chill vibe type music for a few hours at the Cenote, which we absolutely loved as we hung, had drinks, and ate near the cenote. The rooms are pristine and they have complimentary turn down service multiple times per day. The air conditioning in the room was AMAZING and kept us cold during 98 degree nights! Be sure to take a free Yoga class as well, it is so relaxing. Cannot wait to come back!!
6
Haley
11 oct. 2025
·
A séjourné 6 nuits
Drinks and staff were great. Didn’t get to experience swim up bar as pool/hottub was surprisingly closed for construction (no notice) and the cenote was shut down which was a real bummer - wish warnings or heads up were given.
Drinks and staff were great. Didn’t get to experience swim up bar as pool/hottub was surprisingly closed for construction (no notice) and the cenote was shut down which was a real bummer - wish warnings or heads up were given.
6
Babak
28 juin 2024
·
A séjourné 6 nuits
It rained before our arrival and the cenote was not usable and closed. The pools were also under maintenance. We decided to change our hotel. The staff were extremely nice and helpful. We got refunded in full. As we didn't stay in the hotel, I cannot comment much on it other than saying the staff were very friendly and helpful.
It rained before our arrival and the cenote was not usable and closed. The pools were also under maintenance. We decided to change our hotel. The staff were extremely nice and helpful. We got refunded in full. As we didn't stay in the hotel, I cannot comment much on it other than saying the staff were very friendly and helpful.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté générale est saluée dans les chambres et sur le domaine, de nombreux clients décrivant des espaces impeccables et bien entretenus. Quelques clients ont toutefois signalé des détails manquants ou de la saleté liée à la maintenance (par exemple, des cheveux isolés, un jacuzzi sale).
Avis de voyageur à ce sujet
10
Bimal M
16 nov. 2025
·
A séjourné 2 nuits
Very clean, very private experience.
Very clean, very private experience.
10
Lindcy
24 mai 2024
·
A séjourné 3 nuits
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
10
Benjamin
13 mai 2025
·
A séjourné 4 nuits
Easily one of the best resorts I have ever stayed at. The cenote is incredible and was so fun to explore. The grounds and accommodations are immaculate, and the staff made every aspect of our stay a perfect 10/10 experience.
Easily one of the best resorts I have ever stayed at. The cenote is incredible and was so fun to explore. The grounds and accommodations are immaculate, and the staff made every aspect of our stay a perfect 10/10 experience.
10
Melissa
21 juil. 2025
·
A séjourné 4 nuits
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
4
Brenda Angelica
20 mai 2025
·
A séjourné 2 nuits
La limpieza que realizan en el cuarto no es buena, solo tiendan la cama. Se cobra el servicio desde la instancia y los empleados solicitan adicional, la comida es mala y cara.
La limpieza que realizan en el cuarto no es buena, solo tiendan la cama. Se cobra el servicio desde la instancia y los empleados solicitan adicional, la comida es mala y cara.
10
Rita
7 juin 2025
·
A séjourné 3 nuits
outstanding service . responsive, clean , very welcoming
outstanding service . responsive, clean , very welcoming
10
Kalila
16 déc. 2024
·
A séjourné 3 nuits
Beautiful hotel. Room could have been cleaner. There were stray hairs (from multiple ppl) on the rug, in the shower, by the pool. Floor felt gritty so i don't think they are swept/vacuumed regularly- I just wore the provided slippers and was ok. But the room was spacious and comfortable with functioning AC, the plunge pool also functioned well. Had to request the outdoor lamps be fixed, and they were. The staff was friendly and accommodating. I rented a Bali Bed but got rained out after only an hour and it wasnt usable the rest of the day- I was approached the next day at breakfast where they offered to set it up again for me since the weather was better. No hassle! Appreciated the complimentary bottle of prosecco and cake left in my room for my birthday too. Restaurant on site was GREAT. Must get the shrimp taco! Hotel is walkable to other great dining options and little boutiques- its right on the strip, but with great security- felt safe on and off property ad a solo female traveler. Highly recommended!
Beautiful hotel. Room could have been cleaner. There were stray hairs (from multiple ppl) on the rug, in the shower, by the pool. Floor felt gritty so i don't think they are swept/vacuumed regularly- I just wore the provided slippers and was ok. But the room was spacious and comfortable with functioning AC, the plunge pool also functioned well. Had to request the outdoor lamps be fixed, and they were. The staff was friendly and accommodating. I rented a Bali Bed but got rained out after only an hour and it wasnt usable the rest of the day- I was approached the next day at breakfast where they offered to set it up again for me since the weather was better. No hassle! Appreciated the complimentary bottle of prosecco and cake left in my room for my birthday too. Restaurant on site was GREAT. Must get the shrimp taco! Hotel is walkable to other great dining options and little boutiques- its right on the strip, but with great security- felt safe on and off property ad a solo female traveler. Highly recommended!
10
elizabeth
24 août 2025
·
A séjourné 2 nuits
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
6
Suhail
9 nov. 2025
·
A séjourné 3 nuits
The hotel was good but the food was overpriced and water was stingily distributed 2 bottles a day lots of mosquitoes and jacuzzi was bit dirty and timmed not very cool… I will not return
The hotel was good but the food was overpriced and water was stingily distributed 2 bottles a day lots of mosquitoes and jacuzzi was bit dirty and timmed not very cool… I will not return
10
Hayley
27 juin 2024
·
A séjourné 4 nuits
Best hotel! Great staff and so clean!
Best hotel! Great staff and so clean!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses, élégantes et confortables, et certaines suites offrent des piscines ou des jacuzzis privés. Le bruit de la vie nocturne à proximité peut affecter certaines chambres, et quelques clients ont signalé des dysfonctionnements du jacuzzi ou un manque d'intimité.
Avis de voyageur à ce sujet
10
Nicole
24 déc. 2025
·
A séjourné 3 nuits
Wonderful staff, great location, beautiful and comfortable room
Wonderful staff, great location, beautiful and comfortable room
6
MARCOS ARMINO
22 avr. 2024
·
A séjourné 3 nuits
O Hotel é muito belo e o apartamento espaçoso, porem não entrega o que se propoem! Optei por um apartamento com jacuzzi, e nos 03 dias que passamos por lá ela não ficava quente. Somente no ultimo dia é que consertaram essa questão, ou seja, paguei a mais por algo que não usei. Alem disso ela fica localizada na frente do apartamento, junto ao transito de pessoas, sem privacidade nenhuma. Na primeira noite, tive um grilo no quarto, que não nos deixou dormir. Optamos tambem por um hotel com cafe da manha incluso, porem cobravam taxa de serviço de 15% sobre o cafe da manha, ou seja, nao estava totalmente incluso na diaria!
O Hotel é muito belo e o apartamento espaçoso, porem não entrega o que se propoem! Optei por um apartamento com jacuzzi, e nos 03 dias que passamos por lá ela não ficava quente. Somente no ultimo dia é que consertaram essa questão, ou seja, paguei a mais por algo que não usei. Alem disso ela fica localizada na frente do apartamento, junto ao transito de pessoas, sem privacidade nenhuma. Na primeira noite, tive um grilo no quarto, que não nos deixou dormir. Optamos tambem por um hotel com cafe da manha incluso, porem cobravam taxa de serviço de 15% sobre o cafe da manha, ou seja, nao estava totalmente incluso na diaria!
10
Steven
20 févr. 2024
·
A séjourné 9 nuits
Really nice room, staff were great. We asked to change room because of the late night noise of the beach clubs, it was a lot less noisy towards the rear of the hotel bungalows. Cenote was amazing to have as a backdrop, and look at every night before bed.
Really nice room, staff were great. We asked to change room because of the late night noise of the beach clubs, it was a lot less noisy towards the rear of the hotel bungalows. Cenote was amazing to have as a backdrop, and look at every night before bed.
10
Melissa
21 juil. 2025
·
A séjourné 4 nuits
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
10
SAM
13 mars 2024
·
A séjourné 4 nuits
Great hotel, lovely staff, amazing food, the Cenote is incredible to swim in (take a snorkel). Me and my wife loved how chill it was and how it wasn't too busy.
Great hotel, lovely staff, amazing food, the Cenote is incredible to swim in (take a snorkel). Me and my wife loved how chill it was and how it wasn't too busy.
8
Kevin
6 janv. 2025
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A séjourné 6 nuits
One of the nicest hotels we’ve ever stayed at (worldwide). The good: staff, dining, real cenote in the property, architecture, bohemian environment The bad: due to the beautiful architecture, walls and glasses are too thin and do not isolate noise properly. Beware that the hotel is in the middle of the Tulum party spots! The ugly: we stayed 6 nights and they could not fix our jacuzzi in the whole period. Overall, great experience and looking forward to return soon!
One of the nicest hotels we’ve ever stayed at (worldwide). The good: staff, dining, real cenote in the property, architecture, bohemian environment The bad: due to the beautiful architecture, walls and glasses are too thin and do not isolate noise properly. Beware that the hotel is in the middle of the Tulum party spots! The ugly: we stayed 6 nights and they could not fix our jacuzzi in the whole period. Overall, great experience and looking forward to return soon!
10
Christina
12 févr. 2025
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A séjourné 7 nuits
Absolutely amazing stay at the Shibari!! Only minor downfall is if you don’t like loud music, it can be loud at night form jungle raves. However, the service is the best one ever received, extremely friendly staff. Amazing cenote and perfect location!!!
Absolutely amazing stay at the Shibari!! Only minor downfall is if you don’t like loud music, it can be loud at night form jungle raves. However, the service is the best one ever received, extremely friendly staff. Amazing cenote and perfect location!!!
10
Carolina
8 févr. 2025
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A séjourné 2 nuits
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
10
Kalila
16 déc. 2024
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A séjourné 3 nuits
Beautiful hotel. Room could have been cleaner. There were stray hairs (from multiple ppl) on the rug, in the shower, by the pool. Floor felt gritty so i don't think they are swept/vacuumed regularly- I just wore the provided slippers and was ok. But the room was spacious and comfortable with functioning AC, the plunge pool also functioned well. Had to request the outdoor lamps be fixed, and they were. The staff was friendly and accommodating. I rented a Bali Bed but got rained out after only an hour and it wasnt usable the rest of the day- I was approached the next day at breakfast where they offered to set it up again for me since the weather was better. No hassle! Appreciated the complimentary bottle of prosecco and cake left in my room for my birthday too. Restaurant on site was GREAT. Must get the shrimp taco! Hotel is walkable to other great dining options and little boutiques- its right on the strip, but with great security- felt safe on and off property ad a solo female traveler. Highly recommended!
Beautiful hotel. Room could have been cleaner. There were stray hairs (from multiple ppl) on the rug, in the shower, by the pool. Floor felt gritty so i don't think they are swept/vacuumed regularly- I just wore the provided slippers and was ok. But the room was spacious and comfortable with functioning AC, the plunge pool also functioned well. Had to request the outdoor lamps be fixed, and they were. The staff was friendly and accommodating. I rented a Bali Bed but got rained out after only an hour and it wasnt usable the rest of the day- I was approached the next day at breakfast where they offered to set it up again for me since the weather was better. No hassle! Appreciated the complimentary bottle of prosecco and cake left in my room for my birthday too. Restaurant on site was GREAT. Must get the shrimp taco! Hotel is walkable to other great dining options and little boutiques- its right on the strip, but with great security- felt safe on and off property ad a solo female traveler. Highly recommended!
10
Carlee
8 mars 2024
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A séjourné 5 nuits
First time in Tulum and Hotel Shibari did not disappoint!! It’s a private, quiet hotel perfect for couples. The rooms are huge and ours had its own private hot tub. The highlight is the beautiful cenote that you can relax at in day beds or at the restaurant. It’s walking distance to all the beach clubs and great restaurants. The service was exceptional from check in to check out. 10/10 Highly recommend Hotel Shibari
First time in Tulum and Hotel Shibari did not disappoint!! It’s a private, quiet hotel perfect for couples. The rooms are huge and ours had its own private hot tub. The highlight is the beautiful cenote that you can relax at in day beds or at the restaurant. It’s walking distance to all the beach clubs and great restaurants. The service was exceptional from check in to check out. 10/10 Highly recommend Hotel Shibari
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant amical, attentif et proactif, avec un service de majordome et des enregistrements fluides. Cependant, certains clients mentionnent un manque d'organisation et des préoccupations concernant des frais inattendus ou des prix pour des services tels que les taxis.
Avis de voyageur à ce sujet
10
Sueli
25 janv. 2024
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A séjourné 1 nuit
I stayed at the Shibari Hotel for only one night with my boyfriend and the staff were super friendly and polite. The check in was amazing. We were greeted with a cold hand towel and water and we sit down and the receptionist come to us for the check in. Highly recommended the hotel.
I stayed at the Shibari Hotel for only one night with my boyfriend and the staff were super friendly and polite. The check in was amazing. We were greeted with a cold hand towel and water and we sit down and the receptionist come to us for the check in. Highly recommended the hotel.
10
Rebecca
30 janv. 2026
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A séjourné 2 nuits
Great room, exceptional service. Very easy to valet
Great room, exceptional service. Very easy to valet
10
Tiago Miguel
22 juin 2025
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A séjourné 3 nuits
The resort was outstanding, very calm and relaxing. The best was however the staff, couldnt be more attentive, truly amazing.
The resort was outstanding, very calm and relaxing. The best was however the staff, couldnt be more attentive, truly amazing.
10
Rashad
3 mai 2024
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A séjourné 4 nuits
The hotel staff is absolutely amazing at hotel Shibari. Diego especially made me and my girlfriends stay absolutely amazing.
The hotel staff is absolutely amazing at hotel Shibari. Diego especially made me and my girlfriends stay absolutely amazing.
6
Soheil
27 janv. 2025
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A séjourné 4 nuits
The hotel itself is ok but they try to rip you off any opportunity they get. We asked for a taxi from the concierge and they said we need to wait 1.5hrs for a taxi . Then when we were ready to find our own taxi, they came back and said they found a taxi which they regularly work with - Elizabeth name of taxi driver. For a 2 min ride , she charged us $40 US!!! When dropping us off at our destination, the hotel called her while we were still in the cab and asked her how much she charged us and it was obvious that there was going to be compensation kick back to the hotel after ripping us for a meezy $40 . Pretty pathetic considering how much business we have them.
The hotel itself is ok but they try to rip you off any opportunity they get. We asked for a taxi from the concierge and they said we need to wait 1.5hrs for a taxi . Then when we were ready to find our own taxi, they came back and said they found a taxi which they regularly work with - Elizabeth name of taxi driver. For a 2 min ride , she charged us $40 US!!! When dropping us off at our destination, the hotel called her while we were still in the cab and asked her how much she charged us and it was obvious that there was going to be compensation kick back to the hotel after ripping us for a meezy $40 . Pretty pathetic considering how much business we have them.
10
Gregory
7 août 2025
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A séjourné 4 nuits
The Staff , was the most attentive, I’ve experienced in all my global travels. The Cenote, was beautiful, transformative, haha. The food , the room , jacuzzi were awesome as well . The one negative for me was the music , from surrounding properties, made it hard for me to sleep . My Partner had no issues , said she slept well.
The Staff , was the most attentive, I’ve experienced in all my global travels. The Cenote, was beautiful, transformative, haha. The food , the room , jacuzzi were awesome as well . The one negative for me was the music , from surrounding properties, made it hard for me to sleep . My Partner had no issues , said she slept well.
10
Colleen
17 juin 2024
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A séjourné 4 nuits
We had the best time!! The staff is outstanding! Everyone made us feel like they were happy we were there. Gerardo was the absolute BEST butler!! We were celebrating our son’s birthday and he helped make everything perfect. They even decorated his room with balloons, banners, chocolate strawberries, a slice of cake and a happy birthday sign. He was so surprised when we got back from our sailing expedition. Gerardo also helped us choose the closet excursions. Being able to sit out at the ocean was a plus too!! A few of the local hotels let us stay on their beach club without paying a fee (Shibari has an agreement with some of them) the cenote was beautiful. It will be nicer when the pool is completed. We enjoyed the experience of swimming in the cenote I just prefer a pool. The partner hotels let us swim there. The room is very spacious and comfortable. Great place to stay
We had the best time!! The staff is outstanding! Everyone made us feel like they were happy we were there. Gerardo was the absolute BEST butler!! We were celebrating our son’s birthday and he helped make everything perfect. They even decorated his room with balloons, banners, chocolate strawberries, a slice of cake and a happy birthday sign. He was so surprised when we got back from our sailing expedition. Gerardo also helped us choose the closet excursions. Being able to sit out at the ocean was a plus too!! A few of the local hotels let us stay on their beach club without paying a fee (Shibari has an agreement with some of them) the cenote was beautiful. It will be nicer when the pool is completed. We enjoyed the experience of swimming in the cenote I just prefer a pool. The partner hotels let us swim there. The room is very spacious and comfortable. Great place to stay
2
Viviana
22 mai 2024
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A séjourné 2 nuits
Steep and absurd hidden fees. I had paid a rate that included breakfast only to find out that “the breakfast service fees” weren’t included in the price I paid. I also reached the hotel to be invoiced a hidden resort fee was forced to pay a leonine deposit of 200 usd per day reserved. The hotel staff are constantly trying to get ahold of your money: they even tried to charge me for changing my breakfast eggs from “scrambled” to “boiled”. The restaurant fees are ridiculous too. They charged me nearly 60 usd for a plate of cauliflower soaked in oil. Customer service is very bad as well and the services offered are deceptive. They for example say that bikes are offered complementarily but never have any. They say that you are entitled to free water bottles per day but delay in giving them to you. Ultimately, while the hotel’s cenote is nice to view, the place is not worth it. You cant even swim in the cenote for a great part of the day (only from 11 am-6 pm) and there is also a loud dj for a part of the afternoon which makes the experience overwhelming. The hotel’s policies are ultimately abusive. Hotel staff treat you like a walking and breathing ATM. We moved over to La Valise (a better and more luxurious hotel) and had a way nicer time.
Steep and absurd hidden fees. I had paid a rate that included breakfast only to find out that “the breakfast service fees” weren’t included in the price I paid. I also reached the hotel to be invoiced a hidden resort fee was forced to pay a leonine deposit of 200 usd per day reserved. The hotel staff are constantly trying to get ahold of your money: they even tried to charge me for changing my breakfast eggs from “scrambled” to “boiled”. The restaurant fees are ridiculous too. They charged me nearly 60 usd for a plate of cauliflower soaked in oil. Customer service is very bad as well and the services offered are deceptive. They for example say that bikes are offered complementarily but never have any. They say that you are entitled to free water bottles per day but delay in giving them to you. Ultimately, while the hotel’s cenote is nice to view, the place is not worth it. You cant even swim in the cenote for a great part of the day (only from 11 am-6 pm) and there is also a loud dj for a part of the afternoon which makes the experience overwhelming. The hotel’s policies are ultimately abusive. Hotel staff treat you like a walking and breathing ATM. We moved over to La Valise (a better and more luxurious hotel) and had a way nicer time.
10
Abby
21 janv. 2025
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A séjourné 5 nuits
Loved this hotel — amazing amenities, staff couldn’t have been more attentive and accommodating & provided exceptional service
Loved this hotel — amazing amenities, staff couldn’t have been more attentive and accommodating & provided exceptional service
4
Jenny
27 févr. 2024
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A séjourné 3 nuits
The hotel itself was super nice with a cenote, which is quite unique, but the service was sub-par. There are a lot of staff always lounging around chatting and chilling but not actually servicing. Asking for water and coffee milk at breakfast took forever, again with the staff just chit chatting near us but not actually getting the water or milk. The “butler service” was also a bit useless. At check out we waited for 10 minutes for someone to help us with luggage (Butler said they were on it) but ended up just carrying them ourselves. Basically the hotel is just very disorganized and seems like there’s no management. It’s a good hotel if you don’t care about service basically!
The hotel itself was super nice with a cenote, which is quite unique, but the service was sub-par. There are a lot of staff always lounging around chatting and chilling but not actually servicing. Asking for water and coffee milk at breakfast took forever, again with the staff just chit chatting near us but not actually getting the water or milk. The “butler service” was also a bit useless. At check out we waited for 10 minutes for someone to help us with luggage (Butler said they were on it) but ended up just carrying them ourselves. Basically the hotel is just very disorganized and seems like there’s no management. It’s a good hotel if you don’t care about service basically!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement central et accessible à pied dans la zone hôtelière de Tulum, à proximité des restaurants, des clubs et des clubs de plage ; beaucoup se sont sentis en sécurité. Attendez-vous à du bruit de la vie nocturne, à des options de transport coûteuses ou limitées ; l'accès direct à la plage se fait par l'intermédiaire de clubs partenaires de l'autre côté de la rue.
Avis de voyageur à ce sujet
10
Lindcy
24 mai 2024
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A séjourné 3 nuits
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
10
YANIRE
26 août 2024
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A séjourné 2 nuits
Estaría bien que especifiquen que no tienen acceso a la playa tienes que ir a otros beach clubs a pagar consumo mínimo o el acceso. De ahí en fuera todos muy amables y el chico gerardo súper Muy amable estuvo al pendiente siempre ante cualquier duda
Estaría bien que especifiquen que no tienen acceso a la playa tienes que ir a otros beach clubs a pagar consumo mínimo o el acceso. De ahí en fuera todos muy amables y el chico gerardo súper Muy amable estuvo al pendiente siempre ante cualquier duda
10
Melissa
21 juil. 2025
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A séjourné 4 nuits
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
10
Ericka
20 avr. 2025
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A séjourné 4 nuits
Beautiful property that is conveniently located.
Beautiful property that is conveniently located.
10
Christina
12 févr. 2025
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A séjourné 7 nuits
Absolutely amazing stay at the Shibari!! Only minor downfall is if you don’t like loud music, it can be loud at night form jungle raves. However, the service is the best one ever received, extremely friendly staff. Amazing cenote and perfect location!!!
Absolutely amazing stay at the Shibari!! Only minor downfall is if you don’t like loud music, it can be loud at night form jungle raves. However, the service is the best one ever received, extremely friendly staff. Amazing cenote and perfect location!!!
10
John
22 juin 2024
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A séjourné 4 nuits
Shibari Tulum is MAGICAL. The pictures don’t even do it justice. The resort is beautiful, relaxing and fun and the staff is overly friendly and accommodating. Fernando, Danny, George, Jorge, Natalia, Yahaira, Francisco, Karla, and all the other Shibari staff made our weeklong stay absolutely perfect. We celebrated our engagement there, they surprised us with a bottle of champagne and a beautiful note when we entered. The cenote is breathtaking and one the coolest places I’ve ever swam. Be sure to ask for goggles to get the full cenote experience. The beach is 2 minute walk and they have amazing partnership with nearby beach clubs where you can relax on beach chairs or a cabana for free. The town outside of the resort is SO COOL, clean, safe, and so fun! Shibari is right next to a police station with armed guards so you know it’s safe. THE FOOD IN TULUM, especially Shibari, was some of the best food I’ve ever eaten. Any review that says the music is too loud at Shibari, is just confusing to me. It’s completely silent and peaceful all morning and early afternoon, and then a DJ plays chill vibe type music for a few hours at the Cenote, which we absolutely loved as we hung, had drinks, and ate near the cenote. The rooms are pristine and they have complimentary turn down service multiple times per day. The air conditioning in the room was AMAZING and kept us cold during 98 degree nights! Be sure to take a free Yoga class as well, it is so relaxing. Cannot wait to come back!!
Shibari Tulum is MAGICAL. The pictures don’t even do it justice. The resort is beautiful, relaxing and fun and the staff is overly friendly and accommodating. Fernando, Danny, George, Jorge, Natalia, Yahaira, Francisco, Karla, and all the other Shibari staff made our weeklong stay absolutely perfect. We celebrated our engagement there, they surprised us with a bottle of champagne and a beautiful note when we entered. The cenote is breathtaking and one the coolest places I’ve ever swam. Be sure to ask for goggles to get the full cenote experience. The beach is 2 minute walk and they have amazing partnership with nearby beach clubs where you can relax on beach chairs or a cabana for free. The town outside of the resort is SO COOL, clean, safe, and so fun! Shibari is right next to a police station with armed guards so you know it’s safe. THE FOOD IN TULUM, especially Shibari, was some of the best food I’ve ever eaten. Any review that says the music is too loud at Shibari, is just confusing to me. It’s completely silent and peaceful all morning and early afternoon, and then a DJ plays chill vibe type music for a few hours at the Cenote, which we absolutely loved as we hung, had drinks, and ate near the cenote. The rooms are pristine and they have complimentary turn down service multiple times per day. The air conditioning in the room was AMAZING and kept us cold during 98 degree nights! Be sure to take a free Yoga class as well, it is so relaxing. Cannot wait to come back!!
10
Carolina
8 févr. 2025
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A séjourné 2 nuits
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
10
Maurice
23 juin 2025
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A séjourné 4 nuits
Hotel Shibari was amazing. I suggest staying here when u visit Tulum. Its also plenty of resturants and shops walking distance from the property
Hotel Shibari was amazing. I suggest staying here when u visit Tulum. Its also plenty of resturants and shops walking distance from the property
10
luisa
2 juil. 2025
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A séjourné 3 nuits
Where it is located is very close to everything, the workers are very attentive and the hotel is very clean and everything is very organized.
Where it is located is very close to everything, the workers are very attentive and the hotel is very clean and everything is very organized.
10
Timothy
7 mars 2024
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A séjourné 5 nuits
This is a very well-run hotel and one of the nicest in the Tulum hotel-district. The prices are reasonable and the staff is attentive and helpful. The cenote and surrounding deck are very attractive and relaxing and you will be very well looked after. The two less attractive aspects of this establishment for us were the limited menu at the main restaurant (seriously, there are only four or five decent dishes) and the incessant rave style music played a DJ 18 hours a day. Seriously, it is akin to water torture and disturbs what is otherwise a lovely peaceful area. One other detail worth noting is the difficulty getting in and out of the "hotel/beach area". Taxis there notoriously charge $50-60 each way just to take you to and from the hotels area to the "downtown" shopping area- which is only about 4.5 miles away. Also, stores and restaurants near the hotel charge a premium for modest/average merchandise and service because... once you are there in the hotel area you are literally a captive audience - not the fault of the hotel, of course. Just FYI
This is a very well-run hotel and one of the nicest in the Tulum hotel-district. The prices are reasonable and the staff is attentive and helpful. The cenote and surrounding deck are very attractive and relaxing and you will be very well looked after. The two less attractive aspects of this establishment for us were the limited menu at the main restaurant (seriously, there are only four or five decent dishes) and the incessant rave style music played a DJ 18 hours a day. Seriously, it is akin to water torture and disturbs what is otherwise a lovely peaceful area. One other detail worth noting is the difficulty getting in and out of the "hotel/beach area". Taxis there notoriously charge $50-60 each way just to take you to and from the hotels area to the "downtown" shopping area- which is only about 4.5 miles away. Also, stores and restaurants near the hotel charge a premium for modest/average merchandise and service because... once you are there in the hotel area you are literally a captive audience - not the fault of the hotel, of course. Just FYI
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les clients complimentent fréquemment le petit-déjeuner, les cocktails et la restauration sur place, qualifiant la nourriture de savoureuse. D'autres notent des prix élevés et, parfois, un menu limité ou des plats moyens.
Avis de voyageur à ce sujet
10
Luis
27 nov. 2024
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A séjourné 2 nuits
Staff and amenities were excellent, perfect for a relaxing time. The food was delicious as well, props to the chef
Staff and amenities were excellent, perfect for a relaxing time. The food was delicious as well, props to the chef
10
Lindcy
24 mai 2024
·
A séjourné 3 nuits
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
I can’t say enough about this property . Not only do they go above and belong for you, but they are super kind and sweet . Check-in is a breeze and staff is always willing to help. The location is perfect! It’s on the beach/ hotel zone so it’s in the middle of all of the popular beach club/ restaurants in hotel zonerela and also, it’s only 20 mins from down town so proximity is good. The airport is about 50 mins away ( TQO) but it’s still pretty good. Only downfall is the limited menus/ pricy items on the menu, but that’s standard in the hotel zone ( this area is known for over priced food and drinks, as most of Tulum is) . The grounds 10/10. You don’t have to waste your time and money going to the other beach clubs it’s the same thing but this hotel is better as it has its own Cenote . Free parking is a plus. The room was SPOTLESS and spacious. The pictures do not give it enough credit and the bed is extremely comfortable. I will be staying here again my next time in Tulum.
8
Itzel
4 avr. 2024
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A séjourné 2 nuits
The place is so beautiful, cenote and music really relaxing and the spa is a must. The food at the restaurant is great, service can be improved. Butler service was not intrusive just on point and helpful.
The place is so beautiful, cenote and music really relaxing and the spa is a must. The food at the restaurant is great, service can be improved. Butler service was not intrusive just on point and helpful.
4
Brenda Angelica
20 mai 2025
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A séjourné 2 nuits
La limpieza que realizan en el cuarto no es buena, solo tiendan la cama. Se cobra el servicio desde la instancia y los empleados solicitan adicional, la comida es mala y cara.
La limpieza que realizan en el cuarto no es buena, solo tiendan la cama. Se cobra el servicio desde la instancia y los empleados solicitan adicional, la comida es mala y cara.
10
lorena
2 déc. 2025
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A séjourné 2 nuits
Beautiful hotel and cenote, great service and food. We loved yoga classes in the morning
Beautiful hotel and cenote, great service and food. We loved yoga classes in the morning
10
elizabeth
24 août 2025
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A séjourné 2 nuits
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
6
Suhail
9 nov. 2025
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A séjourné 3 nuits
The hotel was good but the food was overpriced and water was stingily distributed 2 bottles a day lots of mosquitoes and jacuzzi was bit dirty and timmed not very cool… I will not return
The hotel was good but the food was overpriced and water was stingily distributed 2 bottles a day lots of mosquitoes and jacuzzi was bit dirty and timmed not very cool… I will not return
10
jennifer v
4 juin 2025
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A séjourné 4 nuits
We had dinner every night, which was fantastic, and the staff was really kind. It was our first time at Intulum, and we absolutely loved it.
We had dinner every night, which was fantastic, and the staff was really kind. It was our first time at Intulum, and we absolutely loved it.
10
Tania
21 juin 2024
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A séjourné 2 nuits
It was absolutely amazing! Romantic, quiet, relaxing, beautiful. Staff was great. Room was awesome and had great amenities. We had breakfast at their restaurant twice and it was fantastic.
It was absolutely amazing! Romantic, quiet, relaxing, beautiful. Staff was great. Room was awesome and had great amenities. We had breakfast at their restaurant twice and it was fantastic.
10
Timothy
7 mars 2024
·
A séjourné 5 nuits
This is a very well-run hotel and one of the nicest in the Tulum hotel-district. The prices are reasonable and the staff is attentive and helpful. The cenote and surrounding deck are very attractive and relaxing and you will be very well looked after. The two less attractive aspects of this establishment for us were the limited menu at the main restaurant (seriously, there are only four or five decent dishes) and the incessant rave style music played a DJ 18 hours a day. Seriously, it is akin to water torture and disturbs what is otherwise a lovely peaceful area. One other detail worth noting is the difficulty getting in and out of the "hotel/beach area". Taxis there notoriously charge $50-60 each way just to take you to and from the hotels area to the "downtown" shopping area- which is only about 4.5 miles away. Also, stores and restaurants near the hotel charge a premium for modest/average merchandise and service because... once you are there in the hotel area you are literally a captive audience - not the fault of the hotel, of course. Just FYI
This is a very well-run hotel and one of the nicest in the Tulum hotel-district. The prices are reasonable and the staff is attentive and helpful. The cenote and surrounding deck are very attractive and relaxing and you will be very well looked after. The two less attractive aspects of this establishment for us were the limited menu at the main restaurant (seriously, there are only four or five decent dishes) and the incessant rave style music played a DJ 18 hours a day. Seriously, it is akin to water torture and disturbs what is otherwise a lovely peaceful area. One other detail worth noting is the difficulty getting in and out of the "hotel/beach area". Taxis there notoriously charge $50-60 each way just to take you to and from the hotels area to the "downtown" shopping area- which is only about 4.5 miles away. Also, stores and restaurants near the hotel charge a premium for modest/average merchandise and service because... once you are there in the hotel area you are literally a captive audience - not the fault of the hotel, of course. Just FYI
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Florent
5 mars 2026
·
A séjourné 3 nuits
Parfait !
Parfait !
10
Carolina
8 févr. 2025
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A séjourné 2 nuits
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
Super hôtel avec une belle ambiance relaxante. Les chambres et installations sont magnifiques! Le point négatif est que nous attendions les clubs la nuit en nous couchant. Il faut demander une chambre plus loin de la réception
10
Arnaud
25 avr. 2024
·
A séjourné 1 nuit
Soyons clair, on touche au sublime. Rien ne manque ou laisse un sentiment d'inachevé. Les chambres sont belles, le rafiné est omniprésent. L'hôtel est tres bien entretenu que ce soit au niveau de la végétation, des allées ou des espaces piscine & co. Le personnel est tres attentif sans etre invasif. Bref, c'est un must. Bien sûr le cenote privé fait son effet, un joyau unique. En résumé c'est un des plus beaux hotels que j'ai pu voir au niveau mondial - top 5 pour moi. Si je reviens sur Tulum, je ne regarderai meme pas la concurrence, il n'y en a pas et n'en aura pas. Bravo !
Soyons clair, on touche au sublime. Rien ne manque ou laisse un sentiment d'inachevé. Les chambres sont belles, le rafiné est omniprésent. L'hôtel est tres bien entretenu que ce soit au niveau de la végétation, des allées ou des espaces piscine & co. Le personnel est tres attentif sans etre invasif. Bref, c'est un must. Bien sûr le cenote privé fait son effet, un joyau unique. En résumé c'est un des plus beaux hotels que j'ai pu voir au niveau mondial - top 5 pour moi. Si je reviens sur Tulum, je ne regarderai meme pas la concurrence, il n'y en a pas et n'en aura pas. Bravo !
10
Camilla
28 avr. 2026
·
A séjourné 2 nuits
quarto limpo ,hotel lindo ,confortável Amei
quarto limpo ,hotel lindo ,confortável Amei
8
Daniela
3 avr. 2026
·
A séjourné 1 nuit
Hotel bonito, diferente. Quarto bonito e limpo. O cenote dentro realmente é muito interessante e bonito. A área do hotel é realmente bonita. Tulum é mais rústico, e como o hotel é grande e tem estrutura, ele te dá conveniência e segurança. (O que não aconteceu com outros “pé na areia”). Próximo a restaurantes e atrações. A equipe não se esforça muito em agradar. Pedimos para deixar o carro lá alguns minutos após liberar o quarto e fazer o check out, para ir ao Ahau a pé, que é 300metros, e não permitiram.
Hotel bonito, diferente. Quarto bonito e limpo. O cenote dentro realmente é muito interessante e bonito. A área do hotel é realmente bonita. Tulum é mais rústico, e como o hotel é grande e tem estrutura, ele te dá conveniência e segurança. (O que não aconteceu com outros “pé na areia”). Próximo a restaurantes e atrações. A equipe não se esforça muito em agradar. Pedimos para deixar o carro lá alguns minutos após liberar o quarto e fazer o check out, para ir ao Ahau a pé, que é 300metros, e não permitiram.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Dépôt de garantie
Pour cet établissement, un dépôt de garantie entièrement remboursable vous sera demandé.
Afficher plusVous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 186.7739614237976USD
- 2026-09-18: 158.2441922895813USD
- 2026-09-19: 162.60921215423585USD
- 2026-09-20: 161.60835060287476USD
- 2026-09-21: 160.60750658065797USD
- 2026-09-22: 161.79226638473511USD
- 2026-09-23: 156.47215356445312USD
- 2026-09-24: 161.8518304170227USD
- 2026-09-25: 158.6858566090393USD
- 2026-09-26: 162.47989965682984USD
- 2026-09-27: 164.5039373602295USD
- 2026-09-28: 162.47989965682984USD
- 2026-09-29: 162.54265399337768USD
- 2026-09-30: 164.57454475341797USD
- 2026-10-01: 160.2283511897278USD
- 2026-10-02: 135.49804160888672USD
- 2026-10-03: 164.19013061920165USD
- 2026-10-04: 161.35019889495848USD
- 2026-10-05: 161.35019889495848USD
- 2026-10-06: 164.98772421340942USD
- 2026-10-07: 162.54265399337768USD
- 2026-10-08: 160.62845390808104USD
- 2026-10-09: 159.6713451008606USD
- 2026-10-10: 165.3315408494568USD
- 2026-10-11: 162.80939498199461USD
- 2026-10-12: 161.71107138839722USD
- 2026-10-13: 161.76599019744873USD
- 2026-10-14: 160.72258541290282USD
- 2026-10-15: 163.77433931671143USD
- 2026-10-16: 162.30895544174194USD
- 2026-10-17: 165.4218159425354USD
- 2026-10-18: 162.54265399337768USD
- 2026-10-19: 160.70689682876588USD
- 2026-10-20: 162.8486252069092USD
- 2026-10-21: 167.92439928497313USD
- 2026-10-22: 167.06143951171876USD
- 2026-10-23: 164.77851387634277USD
- 2026-10-24: 164.77851387634277USD
- 2026-10-25: 163.27225203689574USD
- 2026-10-26: 164.40074328781128USD
- 2026-10-27: 164.6809817175293USD
- 2026-10-28: 165.4218159425354USD
- 2026-10-29: 165.4218159425354USD
- 2026-10-30: 169.54304046844481USD
- 2026-10-31: 170.57603294128418USD
- 2026-11-01: 191.05356176834107USD
- 2026-11-02: 193.88383493408202USD
- 2026-11-03: 250.9726468734741USD
- 2026-11-04: 241.33100399551392USD
- 2026-11-05: 250.9726468734741USD
- 2026-11-06: 247.24167368682862USD
- 2026-11-07: 254.38525574157714USD
- 2026-11-08: 260.27602985412597USD
- 2026-11-09: 228.1277019355774USD
- 2026-11-10: 228.15124357635497USD
- 2026-11-11: 222.27526406158447USD
- 2026-11-12: 228.16693216049194USD
- 2026-11-13: 254.86381890975952USD
- 2026-11-14: 257.2102000474548USD
- 2026-11-15: 220.85529819946288USD
- 2026-11-16: 234.31059923767089USD
- 2026-11-17: 230.5753839981079USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Le dépôt de garantie suivant (entièrement remboursable) vous sera demandé.
Deposit: USD 200 per accommodation, per day
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Des modes de paiement sans espèces sont disponibles
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Piscine accessible de 08 h 00 à 18 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner continental coûte environ 30 USD par personne
- Frais pour le parking non couvert en libre-service : 20 USD par jour
- Service de voiturier : 5 USD par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Bar de la piscine
Réservé aux adultes
Beach Sun Loungers
Parking
Parking
Navette aéroport
Service de voiturier
Parking Onsite
Connexion Internet
Wi-fi gratuit
Services
Organisation d'excursions
Coffre-fort
Location de vélos
Consigne à bagage
Zone fumeurs
24-Hour Front Desk
Concierge Services
Activités
Piscine
Jardin
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)