Name: Lotus by Hotel Inn
Address: 724 S San Antonio Ave, Ontario, California, United States of America, Ontario, California, US
Price range: $88–$132 per night
Rating: 6.14

What guests think

Across reviews, Lotus by Hotel Inn is frequently criticized for poor cleanliness, pest issues, bad odors, and worn conditions, alongside maintenance problems like nonworking TVs or air conditioning and missing or broken in-room amenities such as microwaves, fridges, and lighting.

Some guests reported safety concerns, citing police activity, suspicious behavior on the grounds, and a rough atmosphere, while a few mentioned a calm, convenient setting and pleasant mountain proximity. Facility issues recur, notably a closed pool and out-of-order ice machine; there are also reports of an unavailable ATM and no elevators or wheelchair-accessible rooms. Service is mixed, with several praising friendly staff and easy check-in, but others describing rude or unresponsive interactions and rigid refund or checkout policies. Expect a basic stay with significant variability in comfort and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention out-of-service amenities, especially a closed pool and broken ice machine; there are also reports of an unavailable ATM and no elevators or accessible rooms.

Related guest reviews

4

Danielle

Jun 16, 2025

·

Stayed 1 night

Last minute booking, check in was simple and quick. They have you check the room before the final charge. The main downside was the tv didn’t work, pool was closed, no elevators, and ice machine was out of service. But overall it was comfortable and served its purpose.

4

Christopher

Aug 10, 2024

·

Stayed 2 nights

Small roaches and bugs in the bathroom tub and sink, pool was closed due to chemical problems, ATM was temporarily unavailable.

2

Monique

Jul 23, 2023

·

Stayed 1 night

Room stank, sheets had lipstick stain, couldn't request pillows, minimal towels, no iron to use, no pole to hang clothes, power sockets loose and couldn't plug phones in. Blankets too thin, refrigerator was filthy with no shelves, ice machine out off order no ups in room. Would like refund.

2

Oswaldo

Feb 17, 2024

·

Stayed 1 night

I was lied by the agent that took my booking. There was not a room for me in a wheelchair at the Inn. I asked for a $67 room and he switched me to a more expensive room without my consent. I NEVER USED THE ROOM. MANAGER AT THE PROPERTY TOLD ME TO MAKE A CLAIM TO RECOVER MY MONEY BECAUSE THEY HAD NO ACCESIBLE ROOMS.

4

Emma

Oct 28, 2024

·

Stayed 1 night

near the mountains so that's nice. very ghetto motel. tv had no channels, no fridge, no microwave. idk if all rooms are like this but room 107 didnt have a light switch for the room. got curious and checked the bulb to see if i needed to screw it in more.. light turned on.. curtains didnt keep the sun out. room looked suuuper old. specifically stayed at this one for the pool. pool was out of service, found out after checking in. i could of gotten a way cheaper motel with no pool. Coffee maker was in the bathroom.. what? homeless and beat up cars in the back of parking. if you strictly just need a place to sleep, i guess its fine. i would have gotten a refund and went else where but they do that do refunds. worker asked if i wanted to see the room before hand.. i understood why after going in..no choice though.. i would have not gotten the refund.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with reports of roaches, odors, stained linens, and generally dirty conditions.

Related guest reviews

2

Cliff

Aug 5, 2024

·

Stayed 1 night

this was the worst place I've ever stayed in in my whole life the air conditioning didn't work it was probably over 100° the TVs didn't work there were roaches everywhere there was no towels it was filthy dirty dirt and rust and hair everywhere it was disgusting if i were you I would never go here with anyone you know . I literally got there and just left and said keep the money

2

Daniel

Dec 27, 2023

·

Downgraded me to a different room than what was booked, no microwave in that room, tv not functioning, cockroach problem, and unhelpful staff when I reported the issues to them.

4

LUIS

Oct 21, 2024

·

Stayed 1 night

The cleaninnes wass awfull and the maintenance poor!

6

Adriana

Jul 3, 2025

·

Stayed 1 night

Very nice staff, calm area, good price,bedsheets need to be more clean and also rooms need more sanitation.

2

Antone

Sep 14, 2024

·

Stayed 1 night

Roaches are everywhere, wierd people smoking pot on the property and in rooms. Room smells terrible.

2

Unekquia

Aug 9, 2024

·

Stayed 1 night

illegal activity, not safe, dirty, not cleaned, stained, stinky. Plus more

4

Hector

Dec 17, 2023

·

Stayed 1 night

Hotel needs to be updated the beds were old tub was nasty no remote to the old tv the towels stink plus i was charged $20 more i don't recommend this place

2

Monique

Jul 23, 2023

·

Stayed 1 night

Room stank, sheets had lipstick stain, couldn't request pillows, minimal towels, no iron to use, no pole to hang clothes, power sockets loose and couldn't plug phones in. Blankets too thin, refrigerator was filthy with no shelves, ice machine out off order no ups in room. Would like refund.

2

Yessenia

Mar 31, 2025

·

Stayed 1 night

I stayed one night there and when I entered the room the air was humid. Which I found confusing because it was a fresh night outside. The room also had a weird smell ,the billows and sheets looked questionable if they had been clean properly. The bathroom wall had tagging and a patched up hole on the door. When taking a shower the placement of the shower head kept leaking onto the floor

2

Sylvia

Jan 21, 2024

·

Stayed 1 night

Checked in staff member was rude, police driving in and out 2 times in a 10 minute time frame. No mirror in vanity area, towels were dirty with stains, comforter was dirty with marker writing on it. TV service not available, wifi not available, Heater not working other guests yelling to other guests to turn the music off. Bad bad bad do not rent here I want a full refund this stay was the worst ever. bad smell in unit, not one trash can available in the room, very dark in the room

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and inconsistently maintained, with frequent issues like nonworking TVs or air conditioning and missing or broken amenities; some also note poor lighting and uncomfortable beds, while a few found their room acceptable.

Related guest reviews

2

Cliff

Aug 5, 2024

·

Stayed 1 night

this was the worst place I've ever stayed in in my whole life the air conditioning didn't work it was probably over 100° the TVs didn't work there were roaches everywhere there was no towels it was filthy dirty dirt and rust and hair everywhere it was disgusting if i were you I would never go here with anyone you know . I literally got there and just left and said keep the money

4

Danielle

Jun 16, 2025

·

Stayed 1 night

Last minute booking, check in was simple and quick. They have you check the room before the final charge. The main downside was the tv didn’t work, pool was closed, no elevators, and ice machine was out of service. But overall it was comfortable and served its purpose.

2

Monique

Jul 23, 2023

·

Stayed 1 night

Room stank, sheets had lipstick stain, couldn't request pillows, minimal towels, no iron to use, no pole to hang clothes, power sockets loose and couldn't plug phones in. Blankets too thin, refrigerator was filthy with no shelves, ice machine out off order no ups in room. Would like refund.

8

Hamilcar

Jun 26, 2023

·

Stayed 2 nights

Overall the room is okay and well maintain.

2

Sylvia

Jan 21, 2024

·

Stayed 1 night

Checked in staff member was rude, police driving in and out 2 times in a 10 minute time frame. No mirror in vanity area, towels were dirty with stains, comforter was dirty with marker writing on it. TV service not available, wifi not available, Heater not working other guests yelling to other guests to turn the music off. Bad bad bad do not rent here I want a full refund this stay was the worst ever. bad smell in unit, not one trash can available in the room, very dark in the room

2

Dennis

Sep 23, 2024

·

Stayed 1 night

Bad service, tv is s not working,fridge is not getting cold , bathroom door is not closing

4

Anabel

May 26, 2024

·

Stayed 2 nights

The tv wasn’t working in the 1st room they move us to a room without a microwave and fridge to a tv that only had 5 church channels.

2

JEREMY

Oct 5, 2025

·

Stayed 1 night

We chose this hotel because it was the most convenient for our needs. While it was convenient, and the staff member who helped us check in, was very welcoming, the room was very outdated. The bed was super uncomfortable and the lighting was dull. I felt like I was walking into a horror movie hotel.

2

Matt

Mar 3, 2024

·

Tv doesn’t work. No remote control

4

Emma

Oct 28, 2024

·

Stayed 1 night

near the mountains so that's nice. very ghetto motel. tv had no channels, no fridge, no microwave. idk if all rooms are like this but room 107 didnt have a light switch for the room. got curious and checked the bulb to see if i needed to screw it in more.. light turned on.. curtains didnt keep the sun out. room looked suuuper old. specifically stayed at this one for the pool. pool was out of service, found out after checking in. i could of gotten a way cheaper motel with no pool. Coffee maker was in the bathroom.. what? homeless and beat up cars in the back of parking. if you strictly just need a place to sleep, i guess its fine. i would have gotten a refund and went else where but they do that do refunds. worker asked if i wanted to see the room before hand.. i understood why after going in..no choice though.. i would have not gotten the refund.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: several guests praise friendly staff and easy check-in, while others report rudeness, unhelpful responses, payment or booking problems, and strict checkout or refund policies.

Related guest reviews

6

Adriana

Jul 3, 2025

·

Stayed 1 night

Very nice staff, calm area, good price,bedsheets need to be more clean and also rooms need more sanitation.

4

Danielle

Jun 16, 2025

·

Stayed 1 night

Last minute booking, check in was simple and quick. They have you check the room before the final charge. The main downside was the tv didn’t work, pool was closed, no elevators, and ice machine was out of service. But overall it was comfortable and served its purpose.

10

Melissa

Feb 21, 2025

·

Stayed 1 night

Very nice people who own the hotel always so sweet to us Alex and Melissa we stay Alot and will keep going back 💯💯💯💯

2

JEREMY

Oct 5, 2025

·

Stayed 1 night

We chose this hotel because it was the most convenient for our needs. While it was convenient, and the staff member who helped us check in, was very welcoming, the room was very outdated. The bed was super uncomfortable and the lighting was dull. I felt like I was walking into a horror movie hotel.

10

Oscar

Nov 25, 2023

·

Stayed 1 night

Easy check in and staff very helpful and courteous

2

Oswaldo

Feb 17, 2024

·

Stayed 1 night

I was lied by the agent that took my booking. There was not a room for me in a wheelchair at the Inn. I asked for a $67 room and he switched me to a more expensive room without my consent. I NEVER USED THE ROOM. MANAGER AT THE PROPERTY TOLD ME TO MAKE A CLAIM TO RECOVER MY MONEY BECAUSE THEY HAD NO ACCESIBLE ROOMS.

10

Melissa

Feb 18, 2025

·

Stayed 3 nights

They are very sweet and kind to us we stay here alot great service great manager

2

Hunter

Jun 29, 2024

·

Stayed 1 night

Couldn't take card and wasn't accepting new guests. Had to go to best western. You owe me an Uber and a fee

2

Jesus

Jun 16, 2024

·

Stayed 1 night

The place gave me a room with no working TV the water wouldn't get warm and when I asked to be placed in a better room they ignored us and where upset that they had to better accommodate us.. at check out time one of the staff members pounded on the door and threatened to call the cops on us if we didn't right then and there when all we where asking was for 15 more mins .. I won't be returning anymore

2

claudette

Feb 3, 2025

·

Stayed 1 night

Overall the guy was very rude .

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location feedback is mixed: some found it convenient, calm, or near the mountains, while others felt unsafe due to police activity and behavior on the grounds, and one guest found it hard to find.

Related guest reviews

6

Adriana

Jul 3, 2025

·

Stayed 1 night

Very nice staff, calm area, good price,bedsheets need to be more clean and also rooms need more sanitation.

4

Julia

Jul 7, 2024

·

Stayed 1 night

Very scary place

2

Unekquia

Aug 9, 2024

·

Stayed 1 night

illegal activity, not safe, dirty, not cleaned, stained, stinky. Plus more

4

Asya

May 7, 2023

·

Stayed 1 night

dirty, hard to find, smelled of smoke

2

Sylvia

Jan 21, 2024

·

Stayed 1 night

Checked in staff member was rude, police driving in and out 2 times in a 10 minute time frame. No mirror in vanity area, towels were dirty with stains, comforter was dirty with marker writing on it. TV service not available, wifi not available, Heater not working other guests yelling to other guests to turn the music off. Bad bad bad do not rent here I want a full refund this stay was the worst ever. bad smell in unit, not one trash can available in the room, very dark in the room

10

Dave

Oct 12, 2024

·

Stayed 1 night

Very clean very quiet very peaceful. There was a very Nice stay

2

JEREMY

Oct 5, 2025

·

Stayed 1 night

We chose this hotel because it was the most convenient for our needs. While it was convenient, and the staff member who helped us check in, was very welcoming, the room was very outdated. The bed was super uncomfortable and the lighting was dull. I felt like I was walking into a horror movie hotel.

4

Emma

Oct 28, 2024

·

Stayed 1 night

near the mountains so that's nice. very ghetto motel. tv had no channels, no fridge, no microwave. idk if all rooms are like this but room 107 didnt have a light switch for the room. got curious and checked the bulb to see if i needed to screw it in more.. light turned on.. curtains didnt keep the sun out. room looked suuuper old. specifically stayed at this one for the pool. pool was out of service, found out after checking in. i could of gotten a way cheaper motel with no pool. Coffee maker was in the bathroom.. what? homeless and beat up cars in the back of parking. if you strictly just need a place to sleep, i guess its fine. i would have gotten a refund and went else where but they do that do refunds. worker asked if i wanted to see the room before hand.. i understood why after going in..no choice though.. i would have not gotten the refund.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$79
March	$103
April	$225
May	$174
June	$110
July	$115
August	$103
September	$101
October	$95
November	$94
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $89	15 $89	16 $89	17 $89	18 $89	19 $88
20 $89	21 $88	22 $89	23 $90	24 $89	25 $89	26 $88
27 $90	28 $88	29 $92	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $119	3 $113
4 $116	5 $116	6 $116	7 $117	8 $123	9 $116	10 $113
11 $119	12 $122	13 $116	14 $119	15 $119	16 $122	17 $123
18 $131	19 $132	20 $132	21 $132	22 $132	23 $132	24 $131
25 $132	26 $132	27 $132	28 $132	29 $132	30 $132	31 $132

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Double Room

Senior Single Room

Deluxe Room, 1 King Bed

Premium Single Room

Comfort Single Room, 1 King Bed, Smoking

Comfort Double Room

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Lotus by Hotel Inn

Have a question?

Prices for upcoming dates