CheckIn Restrictions
Early check-in fee: USD 50 (subject to availability); Late check-in fee: USD 50 for check-in between midnight and 5:00 AM; Late check-out fee: USD 50 (subject to availability);
Age Requirements
Minimum guest age is 18
Pets
Maximum number of pets per room 11;Pet max weight (per pet) in lb is 2626;Only dogs and cats are allowed;Pet max weight (per pet) in kg is 1212;Service animals are allowed;Pets cannot be left unattended;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: USD 95 per pet, per night; Service animals are exempt from fees;
Front Desk Services
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive smart lock details. Guests are recommended to download the property's GOKKI mobile app before check-in. Please be aware that 1 cat and 1 dog reside at this property. Information provided by the property may be translated using automated translation tools. Guests have access to this property's indoor cenote, open 11 AM-6 PM.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Enjoy local and international cuisine at A´AK Cocina de Origen, a fine-dining restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person;