Ontico Urban Design Hotel

La propiedad esta unicada cm a 10min caminando del centro turistico, el servicio es excelente, el estacionamiento queda como a 5min caminando. Los cuartos modernos y perfectos. La piscina estaba fuera de servicio por remodelación, brindaron opcion de ir caminando 10min a otro hotel. Recomendado!

El hotel es bonito y moderno, estuvimos ahi por 5 dias y todos los dias tuvimos servicio de limpieza. Llevamos auto y hubo lugar para estacionarlo dentro del hotel. Los chicos de recepción siempre muy atentos. Eran ellos quienes nos abrian y cerraban el porton del estacionamiento. De ubicación super céntrico

El costo del estacionamiento es alto Tu vehículo se queda en la calle La verdad súper tranquilo y seguro.

Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.

Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!

Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.

No me gustó que no había estacionamiento y el lugar apestaba al desodorante, era tanto desodorante que estuve todo la noche con dolor de cabeza

Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.

El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.

¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!

Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !

Helpful staff and very clean

This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.

La ropa de cama estaba manchada percudida, el baño con olor a moho, y es que pusieron parte de la tablaroca dentro del baño sin proteccion de lozeta, la persiana del baño sucia percudida mejor quitarla y poner tipo esmerilado para opacar el vidrio en su caso, todo lo demas perfecto

Súper buen hotel bien situado limpio accesible muy lindo y recomendable

Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.

El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.

Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.

This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.

Hotel moderno y cómodo. Falta supervisión para limpiar bien las habitaciones.

Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!

Costo/Calidad vale la pena, ya que está muy céntrico y es fácil caminar por la zona. El diseño y la calidad del hotel me pareció no tan buena, el internet no llega a los cuartos y son muy encerrados sin ventilación.

Muy bonito el hotel, las habitaciones comodas. El unico detalle fue la baja presion de agua en las regaderas, no hay doble contacto en el sanitario y que estaria bien incluir un espejo de cuerpo completo.

The staff was accommodating and allowed us to access our room early, and also booked our airport taxi for the next day. Only complaint on the room was that I don’t believe it has a safe or the typical mini fridge. Also, the shower drain backed up during my shower, so my wife took her shower in about two inches of undrained water unfortunately.

The employees were very courteous and polite, trying to help as much as they could. I was first told that because of my VIP status I could enjoy 2 breakfasts and a drink, only a few minutes later a different front desk employee told me that breakfast was NOT included. Obviously a little disappointing. Water temperature in shower kept fluctuating which was challenging. No safe in room or mini fridge. Only 2 bottles of water per day allowed.

Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.

Very nicely designed small hotel. Friendly and helpful staff. Comfortable bed. Convenient location on a side street. The one drawback is that the WiFi signal was weak, so that the TV usually did not work because it could not stream content. Also was unable to stream content on my personal devices.

The staff was so, so, friendly and helpful! My room was beautiful. The hotel is very modern but the surrounding buildings are dilapidated and un-leading to the eye. The TV WiFi never worked no matter how many times I put in the code but I was not in the city to watch T.V.

I like this hotel and planned on staying for 30 days however the daily construction noise is making me change my mind. Staff is great. The rooms are very nice. The only issue is there is hammering and drilling that starts at 9am and continues throughout the day with only a break at lunch. I was on the top floor and thought when I moved to the first floor I was getting away from the noise. Nope!!! It is 517pm right now and it is still going. Staff says it might stop at 6pm. We are not here for tourism but are in the midst of publishing several books and looked forward to a quiet spot to get work done. Really nice hotel but I might need to find a new place to work sadly. I recommend it but only if you will be gone most of the daytime to avoid the noise.

Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.

Everyone was super polite and friendly. Luis and Alex at the front desk were very helpful. I like the neighborhood. It was quiet yet close to everything.

My third stay & very happy I chose this hotel. Staff is amazing, room are great & hotel is convenient. We’ve been traveling for the last 2 years in and out of hotels between Bangkok, Kuala Lumpur, Manila, Siem Reap, Seattle, Cancún & now Merida. I love boutique hotels and Óntico is now on my lists of favorites. It’s a small hotel with a big heart & a mastery of hospitality !!

Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !

We arrived at the Óntico Urban Design Hotel just after 11 PM, walked into the lobby, and found nobody on the property. We thought the desk clerk might be in the bathroom or down the hall, but nobody ever showed up. This was especially surprising because we had called the hotel a few hours earlier to say we missed our connection and would be arriving a few hours late, around 10:30 PM at the earliest. The gentleman who answered the phone told me he would wait for us, but he did not. Twice I called the hotel. I heard the phone ring in the hotel, but nobody answered. It just asked me to leave a message. We considered sleeping in the lobby but they only had chairs and we were worried what would happen to our luggage if someone walked in while we were asleep. After about 10 minutes I called Expedia support and explained the problem. They tried to contact the hotel, but also had no success. I then asked for Expedia to book the other hotel we had booked on Expedia but canceled. They said that hotel was not available, but after calling that hotel we learned they did have availability for 2 nights of our 6-night stay. We arranged to stay at the other hotel over the phone. Turns out the desk clerk left the property without notifying anyone or locking up. They offered to upgrade us to another property, but we already had a non-refundable room for the last 4 nights of our stay we booked on Expedia.

Outstanding!! We stayed for 3 weeks and enjoyed every moment. Great location Amazing attentive staff Spacious rooms Comfortable beds Quality pillows, bedding & bathroom linens Hearty affordable breakfast After the military my career was in hospitality. I was a Chef in charge of numerous restaurants, bars, convention centers & catering for government offices. Event planner. I was also a nationally certified Food Safety Manager. I share that to say I have seen every aspect of hospitality in my career. It’s hard to impress me but Ontico did. Highly recommend & will definitely return.

Excellent hotel, one of our favorites. Very clean, pretty and modern. Staff was the highlight, they were absolutely wonderful and so nice. We loved it and will certainly stay again.

My stay was excellent. Staff was professional and very helpful.

This is perfect for a clean and quiet stay. The staff is helpful and friendly. The service began even before I checked in with a personal text. Great option.

El servicio y atención del staff es realmente bueno. El hotel está bien ubicado en Mérida y cuenta con estacionamiento.

¡Estuvimos muy contentos durante nuestra estancia en Ontico Hotel! El servicio y amabilidad del personal fue excelente, especialmente el personal de recepción y de limpieza de habitaciones... La única experiencia regular respecto a servicio y amabilidad fue con la persona encargada de hacer los desayunos, que finalmente, logro mejorar un poco. Quizá convendría tener un buffet muy sencillo que permita a los huéspedes servirse algo de desayuno en caso de que tengan prisa de salir y no puedan esperar a que la persona encargada pueda hacer su desayuno. No incrementará mucho el costo y si mejorará la experiencia del huésped. Nos hubiera gustado tener el estacionamiento con mayor facilidad y cercanía de acceso. El hotel está bien ubicado y si volveríamos a quedarnos ahí, especialmente en el futuro que cuente con alberca y más amenidades que están en proceso de construcción. ¡Felicidades a gerentes y recepción!

Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !

The hotel is located close to the center of the city and very close to many shops and restaurants. Just a few blocks. The staff was amazing, so helpful, and readily available. The rooms were comfortable. Very easy, relaxing place to stay.

This is a nice hotel for the price and in a reasonably nice location near center. Only at night felt a little uncomfortable coming from the more central area because the streets leading to hotel were deserted and not well lit. But this shouldnt distract from the hotel. The first night it appears that there were bed bugs as we woke up with several itchy bites. I reported this to the front desk. I think they addressed the problem. We stayed 4 nights. The 2nd and 3rd nights were ok but on the 4 night experienced a couple more bite from the bed.

Bien situé près de divers lieux touristiques

me encanto el hotel, lo super recomeindo! es practico, elegante, super buen servicio y muy comodo. Esta muy bien ubicado cerca de restaurantes y principales atracciones de la ciudad

Stayed here as part of a longer trip along the Mayan Train route, and thought it was an excellent option: very centrally located to the main nightlife area in Mérida, with great amenities and quality. Would stay here again!

Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.

The hotel is quiet nice , great location walking distance to all restaurants and bars near La Plancha park, which is one of the newest attractions in the city. Loved the area and I wish I had stayed there longer, as we only stayed one night as we had a flight to catch

Nice and quiet place, walking distance to main square

Ubicación ideal.

Outstanding!! This is our 2nd stay here and we really appreciate the hospitality we have received. Comfortable beds & pillows Hot water & good water pressure Modern upscale furniture & amenities Large TV, rooms & bathrooms Limited but tasty & affordable breakfast Walking distance to a vast array of restaurants Laundromat & dry cleaners are only a 5 min walk away Food service apps make food delivery easy Nice walkable location that felt very safe In my last review I complained about the noise from construction next door. Stated I loved the hotel & staff but the amount of noise was bothersome. Not only did the noise lessen staff upgraded us to a room that is amazingly quiet. I greatly appreciate them addressing the issue & fixing it quickly. I highly recommend this hotel!

Excelente propiedad cerca de todo, super desayunos y el personal super amigable y apoyaron en todo durante nuestra estancia. Habitaciones cómodas y limpias !

Esta muy bien el hotel, lo que molesta un poco es la luz del aire acondicionado. Y que la habitación es un poco chica para dos camas matrimoniales. El desayuno esta rico, solo que es un poco tardado su hay gente.

Seek modern design with large comfortable and quiet rooms. They indicate a bar and restaurant, but it is very minimal. Nice breakfast for a nominal fee.

Personal muy amable. La regadera pasa de agua caliente a fría constantemente. El desayuno incluido es muy limitado.

Stayed 4 days in January. Positives: Hotel is relatively new and located a few walkable blocks east of the main tourist areas. Service from all the staff was friendly. They can prepare you a nice breakfast with eggs, bacon, fruit... for a little over $5.00. Room had a reliable air conditioner, comfortable beds and strong shower. Lighting was good. No problems sleeping. They have a sister hotel located downtown with a small pool which was a nice stop on a hot afternoon. They will give you a towel. You can order drinks and food there. Negatives: My room had no view just the neighboring wall. It was rather dark. There are rooms facing the street but I don't know what you would see or noise level on that side. Design of some parts of room not ideal. The shower floor did not drain and left puddled water. The bathroom is separated from main room with a window wall that is very hard to clean apparently as the shade was noticeably grimy. Light switches awkwardly placed. Step up to bathroom is not well lit and a little dangerous. Not a lot of places to hang towels. Overall, I was happy with my stay.

El personal muy amable. En la habitación hubo detalles, las sábanas, no estoy segura si estaban limpias, el protector de colchón tenía cabellos, reservamos habitación para 3 y nunca nos pusieron la toalla adicional que solicitamos, mucho detalle de limpieza en el baño, la regadera oxidada y tapada, los dispensadores de jabón liquido sucios y atorados, cuando le presionaba para sacar jabón o shampoo estaba duro, no salía nada. En el desayuno el encargado del mismo muy atento pero pedias algo y no había, y cómo está solo cuando llegaban más personas a desayunar no se daba abasto para atender, cocinar, lavar los platos, etc.

En general estuvo bien, el personal fue atento. Vi algunos detalles del edificio de paredes dañadas, el baño tenia fuga de agua, la habitacion tenia cabellos en el piso cuando la recibi. Detalles, el desayuno continental el primer dia muy bien la atencion y cantidad por parte de la chica de la barra, el segundo dia habian dos chicos en la barra, muy mal la ateción se hacian bolas ellos mismos y recibi la mitad de comida que el dia anterior y pague el mismo precio. Los taxis que llaman desde recepcion estan sobre valorados, mejor pidan UBER. La ubicacion es muy buena y centrica, bastante tranquilo.

Muito barulho muito cedo. Pequeno almoço muito fraco. Óptima localizacao

Very lovely staff and hotel. Room was comfortable, if a bit small, but quiet, overall. Compliments to Pedro at breakfast for excellent food and friendly service-thank you. We would return if staying in Merida and did not require a pool onsite.