SpringHill Suites by Marriott Holland

Great stay - property well maintained, room was very clean and beds were very comfortable. Breakfast was great and well maintained. Would definitely stay here again!

For the price and especially for a Marriott property, I expected much better. They were accommodating with our early check-in, which I appreciated, but the first impression was honestly shocking. The person checking us in was not particularly friendly, while another staff member was sitting on the front counter with her feet up in Crocs, eating and loudly chomping chips from a bag. It was incredibly unprofessional and not what I expected walking into a Marriott. Later that evening, we discovered our shower was barely draining and quickly filled with over 3 inches of standing water. No one was available to fix it until the next day. There was also no phone in our room, so the front desk couldn’t contact us with updates and we had to keep reaching out ourselves. I’m not sure how a shower that clogged wasn’t noticed before we checked in. The woman who fixed it the next day was wonderful, friendly and efficient, and we appreciated her. However, the bathroom door hardware was also broken so it wouldn’t lock, and the hair dryer didn’t work. Breakfast was okay and the eating area was spacious. The room was somewhat clean, and surprisingly the iron was great! Overall, there were just too many things overlooked. With so many hotel choices in Holland, paying more for a Marriott should come with a higher level of professionalism, maintenance and attention to detail. Unfortunately, this stay did not meet those expectations.

Hotel was very clean however, at check in, we waited for 10 min for staff to show up at the front desk and as soon as we called the hotel to tell them we’re waiting to check in, the staff member hung up on us and immediately came out of the back room to check us in. Also, we were put into a room that was known by staff that the air conditioning didn’t work. I was told there wasn’t another room available, there was, there wasn’t and finally only 1 other room was available and I could choose between floor 2 or 4 for where I wanted my room. Um, that means theres more than 1 room available. Staff said they’ve notified manager of air conditioning issue but obviously wasn’t addressed.

Sheets don’t fit bed Front desk not helpful

We had a great stay here. Lovely room, everything was very clean, great breakfast.