Name: The Addison Hotel SureStay Collection by Best Western
Address: 4505 Beltway Dr, Addison, Texas, United States of America, Addison, Texas, US
Price range: $52–$85 per night
Rating: 7.93

What guests think

Across reviews of The Addison Hotel SureStay Collection by Best Western, travellers highlight a convenient Addison location and solid value, but experiences vary widely due to an aging property, variable room standards, and operational hiccups that affect comfort and consistency.

Many like the hot breakfast and find staff friendly, while others encountered rude interactions, key-card hassles, and unclear deposit rules. Rooms range from renovated and comfortable to dated or small, with reports of noise, cleanliness issues, missing fridges/microwaves, and spotty Wi‑Fi. Facilities are basic; the pool has occasional closures, the gym is unavailable, and carts and elevators can be limited. Expect a budget stay that can be comfortable if you get a newer room and set modest expectations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic. Reviews note pool closures or maintenance issues, a closed gym/no laundry, limited luggage carts, and only one working elevator at times; parking is easy.

Related guest reviews

10

Trena

Mar 28, 2025

·

Stayed 2 nights

The facility has only one luggage cart, one was broken recently. It's very difficult to carry several bags by yourself, especially if your room is on the back side of the building on the 2nd or 3rd floor. It is also frustrating that I stay at the same location every week and still have to pay an incidental deposit.

4

ERIC

May 30, 2024

·

Stayed 2 nights

Room was very clean. Bed was good. Bathroom since stopper got stuck because it was broken and we didn’t have a sink for a day. Pool was cold and you had to lie on the concrete if you wanted to lie down. There were chairs but no loungers. The gym was closed for renovations and I usually actually use the gym when I travel so I wasn’t happy about that. Breakfast ended at 9 vs most hotels that end at 10 but there was a good selection and the food was good. It was inexpensive so good for the price if you don’t mind those few things being off. I was pleased with the cleanliness, the food and all major things worked and the staff were nice which were the important things.

6

Twana

Jul 19, 2025

·

Stayed 1 night

There was a leak in our room, not enough towels, the pool didn't have enough chlorine in it, not enough coffee in the room

4

joe

Sep 23, 2025

·

Stayed 4 nights

My issues were that I thought breakfast was so limited compared to other hotels. My room key stopped working each night after first night. Ony 1 working elevator

8

Trena

Apr 6, 2025

·

Stayed 3 nights

There is never a luggage cart. I had to make 2 trips and my room was on the 2nd floor on the far side of the hotel.

10

Sandy

Aug 14, 2024

·

Stayed 2 nights

Staff was friendly and accommodating to our needs. The pool was very clean and the facility had ample parking.

10

larkay

May 15, 2024

·

Stayed 1 night

Everything was great except the pool was closed for renovation. The pool was sparkling clean! There was no renovation going on. So, my 5 year old didn't get to swim.

6

Jonathan

Apr 25, 2025

·

Stayed 4 nights

No laundry and no gym - no date to have them back

8

C Kristy

Jul 18, 2025

·

Stayed 4 nights

It was OK overall. If you’re not gonna spend a lot of time at the hotel, it’s fine for sleeping purposes. The bed was not that comfortable. I was disappointed that the pool was not in service, especially during the summer! The staff were friendly, however, when I asked for a slight change in my accommodation, they were unwilling to budge. I had asked for one night to be comped to me as I was checking out early and the third-party booking through hotels.com said I had to check with the hotel, the hotel was not willing to listen to any part of my reason for checking out early and did not offer any assistance. While I would probably stay there again in the future because it was mediocre comfortable I would have a hard time, not forgetting that they were so unreasonable.

8

sarah

Mar 17, 2025

·

Stayed 1 night

Be warned, property will not accept chime or cashapp Visa cards, they do not belive these are "real visas". The bathtowels are the thinnest roughest I've ever experienced but were surprisingly able to abdorb water and dry. The walk in shower was nice. Pool is currently not open. The room number signs have charming black and white photos. (One was a rail road sign, traffic light, wagon wheel, ect). Contemporary rooms lots of wooden features. Very cozy. The bed was snuggly and made for a great sleep. Doors in this place close very loudly so anytime a naighbor comes and goes you will hear it. The breakfast was substantial for a hotel breakfast. It included: Eggs, egg and chirizo, fried red potatoes, fresh waffles, yogurt, fruit, toasts, hot and cold cereals, milk, juices, hot tea and coffee. Its open for 3 hours which is a nice amount of time too. Its a cozy place with charming features. Would stay again for sure.

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Cleanliness

Cleanliness is inconsistent: multiple reports of musty odors, dirty hall carpets, pests (roaches/bugs), and some mold, alongside many mentions of clean rooms.

Related guest reviews

10

Milena

Oct 20, 2025

·

Stayed 3 nights

Comfortable room. Nice desk area. Sofa with ottomans. Bedside tables on each side of the bed. Nice clean bathroom. Overall, the room was in excellent condition. The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

4

Marilyn

Jun 17, 2025

·

Stayed 1 night

I liked the convenient location as I live nearby and needed a place to stay due to not having AC in my home. I didn't like being quoted incorrectly for having pets. I was told it was $75 per dog. I had two dogs. I found out after asking the manager the next morning that I was to be charged $75 per room with pets. The bed had 2 small bugs in it. The room had a very musty odor.

4

Phil

May 4, 2025

·

Stayed 3 nights

Hair in the bed that was not ours. Cockroaches in the rooms were prevalent and came out of lights, from under furniture, etc. Musty smell in the hall when getting off elevator. Breakfast was good, but limited. Beds were uncomfortable and pillows absolutely are worn out and need upgrading. If the options presents itself again, I'll absolutely pass.....

4

Lynn

Oct 19, 2025

·

Stayed 3 nights

The hotel was old, and the bed was the worst part. It squeaked terribly - kept me up all night every time my husband would move. Did not eat breakfast, so cannot comment. There was some mold in the shower, not a ton. The room was not cleaned every day and there were not sufficient washcloths and soap to use for our 3-day stay. The people staying in the hotel were a bit scary. While we did not have any interactions, one lady was screaming at the top of her voice at 2 a.m. in the hallway. It went on for twenty minutes. Not our type of hotel we usually stay in.

6

Nick

Apr 27, 2025

·

Stayed 1 night

The room was not cleaned very well at all. Got hair all over us and had used shower stuff

10

Jorge A

Aug 17, 2025

·

Stayed 1 night

Their breakfast was really good and the room was very clean.

8

Denise

Aug 26, 2025

·

Stayed 1 night

The room itself was clean but the carpets in the hallways was very dirty. The smell of the motel overall was very stale and musty . No microwave or refrigerator in the room,l. Not sure If I’ll stay @ this motel again. Unless it’s a have tooll

2

Matthew David

Jan 6, 2024

·

Stayed 5 nights

Mold in room, blood on walls, dirty beds

6

Joy

Aug 11, 2024

·

Stayed 2 nights

Everything in our hotel room felt humid. My bedsheets felt damp. Ive never seen bed pillows cut in half??? Mold was developing on the ceiling of the shower. The hotel location was good because it was close to where I needed to be. There's free breakfast. Lots of parking spot.

4

Christine

Apr 27, 2025

·

Stayed 4 nights

Staff were beyond nice, but the hotel itself was extremely dirty. Blinds and curtain barely worked. Towels were dirty. Our room had the trash taken out one day out of five. The outlet in our room didn’t have an outlet cover. Comforter had cigarette burns in it. Half the lights in our room didn’t work. Nightstand was covered in something questionable.

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Rooms

Room quality varies widely: some renovated rooms are comfortable, but others feel small or dated, with uncomfortable pillows/beds, thin walls, occasional maintenance issues, and sometimes missing the advertised fridge/microwave; Wi‑Fi can be weak in spots.

Related guest reviews

8

Pablo Enrique Hernandez

Jul 22, 2024

·

Stayed 3 nights

So, when we first checked into our first room it was a disappointment because the toilet wasn’t working properly. Once we told the front desk they put us in another room on the first floor and that smelled bad. So then they gave us a free upgrade to the 3rd floor and it was a completely different hotel experience. Everything was upgraded , brand new furniture, brand new hallways , big tv , amazing bathroom and shower. And we decided to stay and were very pleased with our stay.

6

Nebolisa

Jun 21, 2025

·

Stayed 1 night

There was no fridge, no microwave in the room. The beds are very small, rooms are very small and no space in the toilet between toilet set and bathtub. Only one elevator is barely working

4

Htee

Oct 20, 2025

·

Stayed 1 night

I booked my room as a king bed with microwave and refrigerator but what i hot is queen bed no microwave and no refrigerator

2

Devon

Oct 26, 2024

·

Stayed 3 nights

Check in was fine but when we arrived in our room we found that one of the lights didn’t work and only one of the power outlets worked. The pillow situation was absolutely ridiculous. All we were given was 4 square pillows the size of throw pillows that had almost no stuffing to them. When we went to the front desk to ask for some more pillows we were told that they didn’t have any. Ended up leaving the hotel a night early.

8

Enrique

Jul 19, 2025

·

Stayed 2 nights

Good prices and very quiet but need it upgrade rusty lamp and few power outlets in the room. If take that recommendation will be better, in fact good hotel.

6

Careena

May 31, 2023

·

Stayed 1 night

Everything was great except the bed. So small and SO uncomfortable!!

6

Amanda

Jul 12, 2025

·

Stayed 1 night

I’ve now stayed here 3 times, again my room didn’t have a refridgerator, despite that being named in the room booking. My room this time was by the pool and felt damp. The hallway also seemed to have some damp issues - which could be due the the heavy rain we’ve had or humidity. I will most likely stay somewhere else next time I’m in the area.

8

Tyler

Nov 19, 2024

·

Stayed 1 night

Room 326 didnt have a remote so i attempted to use my phone and downloaded a remote. It needed wifi. I attemted to use wifi from the hotel. It was not working so i went to the front desk. I was told to put in the same password and it worked! I went back to the room and the wifi had the same issue. I stepped into the hallway and it worked again. So the room wasnt picking up wifi. Maybe because its the last room on a corner. I went to the front desk and she gave me a remote to use and it worked.

4

Amber

Mar 10, 2025

·

Stayed 7 nights

The breakfast was pretty much the same everyday. The maid service was loud and yelled at each other from down the hallway early in the morning. Those walls were paper thin. We can hear everyone slamming doors, laughing, and talking. Not a great experience! My room was dirty. There was a hairball in between the beds that my daughter happened to find when her charger fell down there. There was hair on the floor in the bathroom. I asked for our room to be clean while we were gone. I showed up to find the maid just taking the top sheet off my bed and throwing the blanket back on it.

8

Mindy

Oct 16, 2024

·

Stayed 2 nights

Loud people around me slamming doors but the property cant help that! Comfy king sized bed and walk in shower. Great, convenient location

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Service

Service is mixed. Many guests praise friendly, helpful staff, while others cite rude interactions, slow or confusing check‑in, repeated key reprogramming, and rigidity or unclear communication around deposits and refunds.

Related guest reviews

2

Jeremy

May 19, 2025

·

Stayed 1 night

Booked through Expedia adult child. Did not notice the restriction about needing to be 21+ to check in. Since my child did not meet the requirement I contacted the hotel and discussed this. I was instructed by the staff to reach out to Expedia to ask for a refund and when the hotel gets contacted by Expedia they would honor it. However, after I followed these steps the hotel informed Expedia that they could not refund due to my son staying at the hotel currently. I appreciate the fact that we did not notice the restriction on age when making the reservation, but to tell Expedia that a refund isn't possible for this reason is dishonest and would violate the very policy that kept my son from checking in at all.

10

Milena

Oct 20, 2025

·

Stayed 3 nights

Comfortable room. Nice desk area. Sofa with ottomans. Bedside tables on each side of the bed. Nice clean bathroom. Overall, the room was in excellent condition. The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

4

Marisa

Jan 26, 2025

·

Stayed 1 night

When I got to the property the staff was not professional, after I checked in I was told they were overbooked so they would have to down grade one of my 2 king bedroom to 1 double beds. Which is fine I didn’t mine. But once I got to the king bedroom with pull out couch, there was no fridge or microwave like stated in Expedia. Also there was a piece of a condom wrapper on the floor. I also had to reach out to front desk to see if they had the blanket for the pull out couch and they told me no, those were locked up with the housekeeping things. But that I could go and get a small blanket. Which I had no option too. I was also awake by overhearing the next door room guest talking at 2am. The walls are paper thin. Overall when I come to Dallas I will not be staying here again!

8

Amber

Feb 19, 2024

·

Stayed 1 night

My stay was good however. Your records show a deposit of $25 and it is actually $100 so I had no money to eat with.

10

Martin

Jun 12, 2024

·

Stayed 1 night

Great staff

10

Roxanne

Jul 14, 2024

·

Stayed 3 nights

Every staff member was incredibly nice and treated us so well. I love the complimentary drinks and popcorn. I didn’t realize there was no gym but the area is nice to take a walk plus they’re is a mini walk area outside the hotel. 15 min. from nearly everything!

10

Mustapha

Jan 28, 2025

·

Stayed 3 nights

Candice is a great Front Desk Receptionist. Travelers please note: THIS PROPERTY DOESN'T ACCEPT CASH, PREPAID CREDIT CARDS OR DEBIT CARDS FOR THE DEPOSIT!!! YOU MUST HAVE A MAJOR CREDIT CARD FOR DEPOSITS. #StaySafeAndStayBlessed

4

Ryan

Mar 21, 2025

·

Stayed 4 nights

Between the barking dogs inside the hotel to the extreme noise starting between 5-6 am, this was a terrible experience. When I checked in the girl was rude when I asked her what I was asked to sign, she told me to read it which was extremely hard due to the printer being low on ink. I will never stay here again as I am going to be visiting Dallas several times in the future

8

Albert

Jun 26, 2025

·

Stayed 3 nights

Mgr was not helpful but the rest of the staff was very accommodating.

2

Tim

Jan 26, 2025

·

Stayed 2 nights

Reserved a room for 2 nights. Got into our room the first night but the second night we got locked out of our room. We went to the front desk and showed them our reservation. They thought we were lying even though we showed them proof of our reservation and that we had already stayed the night and our stuff was in our room. The lady at the front desk was extremely unprofessional and very rude. They were going to make us pay for another night even though we already had. Finally the lady gave us the key. It was an absolute mess and extremely unprofessional. I would never recommend this hotel to anyone. Very poor service.

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Location

Location is convenient in Addison, close to restaurants, major roads, and area attractions; several guests felt the area safe and quiet.

Related guest reviews

10

Boon

Jul 25, 2025

·

Stayed 4 nights

Good price, worked well for our traveling guest. Comfortable, clean, easy access to the main strip for restaurants and events. Slightly hidden.

10

Milena

Oct 20, 2025

·

Stayed 3 nights

Comfortable room. Nice desk area. Sofa with ottomans. Bedside tables on each side of the bed. Nice clean bathroom. Overall, the room was in excellent condition. The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

8

Yoveda

Oct 5, 2025

·

Stayed 6 nights

Parking good safe area.

10

Joanne

May 28, 2025

·

Stayed 3 nights

Property was close to a lot of restaurants, approximately 20 minutes from downtown Dallas. Place was relatively clean, Breakfast was good and staff was very friendly

8

Miranda

Aug 12, 2024

·

Stayed 2 nights

Nice area close to highways and local shops

8

Lamar

Jun 29, 2025

·

Stayed 2 nights

Very close to dining and shopping. Parking lot in back up against Chuy’s alone with 3/4 other restaurants Nice room and larger than it looks out front. Breakfast could have been better

8

Joshua

Jul 21, 2024

·

Stayed 2 nights

Convenient location on restaurant row in Addison

8

Jeffrey

Mar 27, 2025

·

Stayed 1 night

I was drawn to this property because of its location in Addison and the price of the room. Still within a half hour of Dallas Love Field and very convenient to locate. Lots of dining options around and the hotel does provide a breakfast in the morning. Definitely will return in the future if I need lodging.

8

Nicole

Oct 24, 2024

·

Stayed 4 nights

Convenient to main places around Addison. Close to the tollway.

10

Marty

Jan 23, 2025

·

Stayed 2 nights

Very clean, looked almost new. Great front desk staff. Room was smaller than most hotel rooms but was set up to to make very usable space. Bed was very comfortable. Great location if needing lodging for the Methodist surgery hospital. For the price this is an exceptional value. Highly recommend.

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Dining

Breakfast often earns praise for hot options and variety, but others found it limited, inconsistent in quality, or ending early.

Related guest reviews

6

Katie

Sep 30, 2023

·

Stayed 1 night

Pull out bed was horrid. Only 2 towels for a 3 person reservation. When I called front desk in morning for a 3rd towel I was told they couldn’t help me and I had to find housekeeping myself. My husband chose to use a wet towel instead of having to hunt for people. Eggs were fake tasting, bagels were hard as a rock. The only good thing was cost. I would not recommend this hotel to anyone.

6

John

Apr 7, 2025

·

Stayed 1 night

This hotel does not deserve its 2 1/2 star rating. While the staff was friendlier this time, not much else changed from our stay a week earlier, which was also reviewed. The staff was not happy with our request for a later check out time, despite the fact that it is an option the hotel offers on the website. Housekeeping was knocking on the door at 8:00 a.m. to clean the room, basically ignoring the late check out request. The grounds outside the hotel remained dirty and unkempt. There was still a lack of tea bags at the self serve drinks station. Breakfast was edible but tasteless including raw hash browns and two typed of scrambled egg (both over-cooked and dry) and served without either bacon or sausage. The toaster still gave an option of pale or burned toast. This hotel does not even rate a 1 star rating and we definitely will find a different place to stay the next time we are in the Dallas metropolitan area.

8

K

Feb 12, 2024

·

Stayed 1 night

A comfortable stay as usual, yet I'm starting to see signs of decline.. The tenure for return on security deposit is very tedious almost a week. A few more breakfast options will be nice.. Otherwise 👍

10

Milena

Oct 20, 2025

·

Stayed 3 nights

Comfortable room. Nice desk area. Sofa with ottomans. Bedside tables on each side of the bed. Nice clean bathroom. Overall, the room was in excellent condition. The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

10

Everett

May 20, 2025

·

Stayed 1 night

Great hotel. Breakfast was hot and had plenty of choices. Star was friendly and the hotel room was super clean and comfortable. Would definitely stay there again.

8

Debra

Jun 4, 2025

·

Stayed 1 night

Everything was clean and l slept good. Breakfast was wonderful.

4

James

Mar 9, 2025

·

Stayed 6 nights

The out door pool was down for maintenance and we had a lot of wind and chairs had literally blew into the pool and they stayed there just laying in the pool. Like they didn’t even care to take them out of the pool. I got sick two days in a row of eating their hot breakfast food so after that I stoped eating their hot food for breakfast. Just not a good experience overall

10

Gar

Apr 22, 2025

·

Stayed 4 nights

breakfast is very good.

4

joe

Sep 23, 2025

·

Stayed 4 nights

My issues were that I thought breakfast was so limited compared to other hotels. My room key stopped working each night after first night. Ony 1 working elevator

10

David Martin

May 17, 2025

·

Stayed 14 nights

Excellent hotel, very accommodating, ungraded at no extra cost, breakfast superb, staff excellent highly recommended AAAAA

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AI-generated summary based on recent guest reviews

Month	Average price
January	$58
February	$60
March	$64
April	$63
May	$64
June	$78
July	$71
August	$59
September	$58
October	$67
November	$59
December	$58

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $57	16 $53	17 $54	18 $64	19 $62
20 $52	21 $52	22 $52	23 $52	24 $54	25 $64	26 $65
27 $59	28 $61	29 $61	30 $61

Su	Mo	Tu	We	Th	Fr	Sa
				1 $61	2 $77	3 $77
4 $61	5 $60	6 $61	7 $60	8 $69	9 $85	10 $85
11 $60	12 $61	13 $61	14 $61	15 $61	16 $67	17 $67
18 $62	19 $61	20 $62	21 $62	22 $59	23 $69	24 $69
25 $59	26 $62	27 $61	28 $61	29 $62	30 $69	31 $69

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed (Walk-In Shower;With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower;With Sofabed)

Deluxe Room, 1 King Bed (Walk-In Shower)

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Double Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower)

Deluxe Room, 2 Double Beds (Walk-In Shower)

Guest reviews

Good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Addison Hotel SureStay Collection by Best Western

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