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Tru By Hilton Fort Mill, SC - Bathroom

Tru By Hilton Fort Mill, SC


Amenities

  • Elevator / Lift

  • Multilingual Staff

  • Billiards

  • Playground

  • Fitness Facilities

  • Picnic Area/Tables

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Property description

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Additional features at this hotel include a communal living room and a...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Tru By Hilton Fort Mill, SC, travelers frequently praise the clean, modern spaces, friendly staff, and convenient location near I-77 and area attractions, with many enjoying the lively lobby and solid free breakfast for short stays.

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Facilities

Good

Cleanliness

Clean

Rooms

Noisy

Service

Friendly

Location

Convenient

Dining

Enjoyable

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6

Margaret

IAN-logo

3 weeks ago

·

Stayed 2 nights

The charming and helpful staff can’t make up for poor housekeeping and maintenance. I was in an ‘accessible’ room where there are pegs instead of closet and drawers. One of the pegs was hanging loose. No one checked the body wash dispenser in the shower which was completely empty. I was there for two nights and reported these two issues which were definitely noted by the front desk but nothing was done about it when I out for the day. Upon return surprised the bed linens were not even straightened by housekeeping. I refused to use shampoo for soap for the second night of my stay. Called the desk and a very nice staffer brought the body wash cylinder but neither of us could install it. If you have a neglectful housekeeping staff you really need a training video for front desk staff and or guests. Also there was no list of my included television options so I was compelled to use the live TV option. Not everyone has a Hulu or Netflix subscription on their mobile device but every other hotel I’ve used, has free options for movie channels. These choices should be made clear to guests. Finally, I could not get the inner shade closed so street lighting disturbed my sleep. The breakfast was inadequate because the pancake making equipment looks advanced but is hopelessly slow, I couldn’t even have toast because it could not be extricated. Coffee delicious but no one checked if urn was empty. The hotel is a sad place for staff and guests.
The charming and helpful staff can’t make up for poor housekeeping and maintenance. I was in an ‘accessible’ room where there are pegs instead of closet and drawers. One of the pegs was hanging loose. No one checked the body wash dispenser in the shower which was completely empty. I was there for two nights and reported these two issues which were definitely noted by the front desk but nothing was done about it when I out for the day. Upon return surprised the bed linens were not even straightened by housekeeping. I refused to use shampoo for soap for the second night of my stay. Called the desk and a very nice staffer brought the body wash cylinder but neither of us could install it. If you have a neglectful housekeeping staff you really need a training video for front desk staff and or guests. Also there was no list of my included television options so I was compelled to use the live TV option. Not everyone has a Hulu or Netflix subscription on their mobile device but every other hotel I’ve used, has free options for movie channels. These choices should be made clear to guests. Finally, I could not get the inner shade closed so street lighting disturbed my sleep. The breakfast was inadequate because the pancake making equipment looks advanced but is hopelessly slow, I couldn’t even have toast because it could not be extricated. Coffee delicious but no one checked if urn was empty. The hotel is a sad place for staff and guests.

10

Michael

IAN-logo

Apr 6, 2026

·

Stayed 1 night

Breakfast could be better
Breakfast could be better

8

paul

IAN-logo

Mar 9, 2026

·

Stayed 1 night

Convenient location and friendly staff. Easy parking and breakfast came w stay. However, the bed (queen) was extremely uncomfortable so I was very disappointed. I regularly stay at Tru while traveling and was surprised by the lack of quality in the bed.
Convenient location and friendly staff. Easy parking and breakfast came w stay. However, the bed (queen) was extremely uncomfortable so I was very disappointed. I regularly stay at Tru while traveling and was surprised by the lack of quality in the bed.

10

Jennifer

IAN-logo

Mar 2, 2026

·

Stayed 1 night

The staff was very friendly.
The staff was very friendly.

8

terrel

IAN-logo

Jan 26, 2026

·

Stayed 1 night

Amenities
Amenities

120 CRISANTO AVE, Fort Mill, South Carolina, United States of America

Location

With a stay at Tru By Hilton Fort Mill, SC in Fort Mill, you'll be near the airport, within a 15-minute drive of Carowinds Theme Park and Knights Stadium. This family-friendly hotel is 12.3 mi (19.8 km) from SouthPark Mall and 2.3 mi (3.8 km) from Anne Springs Close Greenway.

Knights Stadium(1.1 miles)

Anne Springs Close Greenway(2.3 miles)

NarroWay Theater(2.4 miles)

Regent Park Golf Club(2.7 miles)

Lake Wylie(4.3 miles)

Jack D. Hughes Memorial Park(4.5 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 03:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Yes, free self-parking is available on-site.


A complimentary on-the-go breakfast is served daily from 6:30 AM to 9:30 AM.


Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Late check-in may incur a fee if arriving between 2:00 PM and 4:00 PM.


The property offers features such as elevators, wheelchair-accessible facilities, stair-free paths to the entrance, and accessible parking.


The hotel is near the airport and within a 15-minute drive of Carowinds Theme Park and Knights Stadium. It is approximately 12.2 miles from SouthPark Mall and 16.7 miles from Charlotte Douglas Airport.


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