Andamantra Resort and Villa Phuket
$46
/ night
Avg. for October
Prices for Andamantra Resort and Villa Phuket
Select dates to see prices and availability
$46
/ night
Avg. for October
Monthly average prices
Nightly prices at Andamantra Resort and Villa Phuket average $37 in July, the cheapest month, and $169 in January, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $169 |
| February | $113 |
| March | $69 |
| April | $46 |
| May | $38 |
| June | $38 |
| July | $37 |
| August | $44 |
| September | $40 |
| October | $46 |
| November | $80 |
| December | $95 |
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Oct · $46
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Most expensive: January (~$169)
Cheapest: July (~$37)
About this property
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 2 hot tubs, and a waterslide. This resort also features complimentary wireless internet access...
Amenities
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, 2 hot tubs, and a waterslide. This resort also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Business amenities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Grab a bite to eat at one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 266 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers.
Location
When you stay at Andamantra Resort and Villa Phuket in Patong, you'll be in a shopping district, within a 5-minute drive of Bangla Road and Jungceylon Shopping Center. This beach resort is 1.2 mi (1.9 km) from Patong Beach and 4.2 mi (6.8 km) from Karon Beach.
What's nearby
Nurul Islam Mosque(0.5 miles)
Nanai Road(0.8 miles)
Patong Boxing Stadium(1.1 miles)
Royal Paradise Night Market(1.2 miles)
Bangla Boxing Stadium(1.2 miles)
Paradise Complex(1.2 miles)
Patong Hospital(1.2 miles)
Bangla Road(1.3 miles)
Banzaan Fresh Market(1.3 miles)
Central Patong(1.4 miles)
Patong Beach(1.4 miles)
Kalim Beach(1.4 miles)
Jungceylon Shopping Center(1.4 miles)
Patong Go-Kart Speedway(1.7 miles)
Simon Cabaret(2.6 miles)
The nearest major airport is Phuket Intl. Airport (HKT)(22.9 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
Location
290/1 Prabaramee Road, Patong, Thailand
Nurul Islam Mosque (0.5 miles)
Nanai Road (0.8 miles)
Patong Boxing Stadium (1.1 miles)
Royal Paradise Night Market (1.2 miles)
Bangla Boxing Stadium (1.2 miles)
Paradise Complex (1.2 miles)
Room options
14
1 Bedroom Pool Villa
1 King Bed
Sleeps 2
1938 ft²
Air ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
8
Grand Deluxe Seaview
1 King Bed
1 Twin Bed
Sleeps 3
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
7
Deluxe Studio
1 King Bed
2 Twin Beds
Sleeps 3
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
9
3 Bedrooms Pool Villa
2 Full Beds
and 2 Twin Beds
Sleeps 7
3423 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
6
Deluxe Seaview
1 King Bed
2 Twin Beds
Sleeps 3
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
17
2 Bedroom Pool Villa
2 King Beds
Sleeps 5
2745 ft²
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
8
Grand Deluxe Honeymoon
1 King Bed
Sleeps 2
452 ft²
Air ConditioningWi-Fi (Free)Separate Living Room
7
Grand Deluxe 2 Bedroom Family Suite
1 King Bed
and 1 Twin Bed
Sleeps 5
Separate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Andamantra Resort and Villa Phuket
6.5
Pleasant
Based on 13,701 verified reviews
Who stays here?
Business
3%
Couple
48%
Family
29%
Group
15%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, travellers describe Andamantra Resort and Villa Phuket as a hillside property with striking views and multiple pools, but recurring issues with slow check‑in, understaffing, dated rooms, and inconsistent cleanliness and maintenance affect the overall experience.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across recent reviews, travellers describe Andamantra Resort and Villa Phuket as a hillside property with striking views and multiple pools, but recurring issues with slow check‑in, understaffing, dated rooms, and inconsistent cleanliness and maintenance affect the overall experience.
Many guests also report long waits for internal shuttles and lots of stairs, while a few note friendly staff or management stepping in to resolve problems. Breakfast and dining range from tasty with variety to mediocre with slow service, and some facilities were closed or removed. Expect great views and pools, but a stay that can feel uneven.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Multiple pools and a hillside setting are highlights, but the steep layout requires shuttles or stairs and waits for carts are common. Some guests found certain amenities unavailable or removed during their stay.
Related guest reviews
2
Chetan
Oct 19, 2025
·
Stayed 4 nights
They charged 1,200 baht just for a guest visit, which is unreasonably high. It feels like they’re taking advantage of their guests. On top of that, the gaming zone was closed, and even the gym wasn’t available during my stay. Most of the facilities I booked the hotel for were not accessible, which was really disappointing.
They charged 1,200 baht just for a guest visit, which is unreasonably high. It feels like they’re taking advantage of their guests. On top of that, the gaming zone was closed, and even the gym wasn’t available during my stay. Most of the facilities I booked the hotel for were not accessible, which was really disappointing.
2
Peggy
Mar 7, 2024
·
Stayed 4 nights
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
8
Christopher
May 5, 2025
·
Stayed 5 nights
Very clean and good shuttle service to rooms
Very clean and good shuttle service to rooms
6
Rene
Jan 29, 2023
·
Stayed 10 nights
Das Hotelzimmer hatte eine mega Aussicht. Aber man muss aufpassen was man bucht. Ansonsten schaut man direkt auf eine Hauswand. Das Zimmer wurde mangelhaft gereinigt. Staub lag auf den Regalböden. Es gibt keine Poolbar entgegen der Hotelbeschreibung. Sie wurde abgebaut. Das Frühstück ist von der Auswahl ok. Die Terrasse ist sehr schön. Aber man bekommt öfters keine Teller, Tassen oder Besteck. Die sind da nicht wirklich auf Zack. Sehr häufig ist auch am Buffet alles vergriffen. Es wird aber nachgeliefert wenn man die Leute anspricht. Den Snack im Hotel kann man vergessen. Völlig überteuert. Das Hotel liegt nah an der Paton Beach. Zu Fuß zu erreichen. Die Poolanlage ist sehr schön. Es gibt mehrere über verschiedene Etagen. Ein Viersternehotel ist es aber definitiv nicht. Dazu ist es zu sehr abgewohnt. Wir empfehlen unbedingt mind. Meerblick oder Honeymoon.
Das Hotelzimmer hatte eine mega Aussicht. Aber man muss aufpassen was man bucht. Ansonsten schaut man direkt auf eine Hauswand. Das Zimmer wurde mangelhaft gereinigt. Staub lag auf den Regalböden. Es gibt keine Poolbar entgegen der Hotelbeschreibung. Sie wurde abgebaut. Das Frühstück ist von der Auswahl ok. Die Terrasse ist sehr schön. Aber man bekommt öfters keine Teller, Tassen oder Besteck. Die sind da nicht wirklich auf Zack. Sehr häufig ist auch am Buffet alles vergriffen. Es wird aber nachgeliefert wenn man die Leute anspricht. Den Snack im Hotel kann man vergessen. Völlig überteuert. Das Hotel liegt nah an der Paton Beach. Zu Fuß zu erreichen. Die Poolanlage ist sehr schön. Es gibt mehrere über verschiedene Etagen. Ein Viersternehotel ist es aber definitiv nicht. Dazu ist es zu sehr abgewohnt. Wir empfehlen unbedingt mind. Meerblick oder Honeymoon.
10
James
Jan 28, 2024
·
Stayed 3 nights
The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need. We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views. The hotel do provide transport from your room so you can use this if needed. I’m still easy to book tours and taxis from the lobby
The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need. We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views. The hotel do provide transport from your room so you can use this if needed. I’m still easy to book tours and taxis from the lobby
2
Mathilde
Jan 21, 2026
·
Stayed 5 nights
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
4
Rhonda
Feb 1, 2023
·
Stayed 3 nights
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
8
Eduardo
Apr 28, 2023
·
Stayed 3 nights
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
8
Samantha
Apr 23, 2025
·
Stayed 19 nights
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
4
Mizanur
Sep 23, 2024
·
Stayed 3 nights
It was a terrible experience with us, it was my honeymoon staycation, the toilet doesn’t seems hygiene at all, the shower tap was broken, I complained several times, they just just to wait for 4 days of my stay. The elevated stairs are off at late night, which was very tough for me to get out of the resort. They are just selling the view and nothing else I would say. Never expected this from this Andamantra team.
It was a terrible experience with us, it was my honeymoon staycation, the toilet doesn’t seems hygiene at all, the shower tap was broken, I complained several times, they just just to wait for 4 days of my stay. The elevated stairs are off at late night, which was very tough for me to get out of the resort. They are just selling the view and nothing else I would say. Never expected this from this Andamantra team.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring weak point: reports of dirty bathrooms, pests, odors, and missed or superficial housekeeping are common, though a few guests found their rooms clean. Maintenance-related mess (paint smells, leaks) also affects hygiene impressions.
Related guest reviews
8
Christopher
May 5, 2025
·
Stayed 5 nights
Very clean and good shuttle service to rooms
Very clean and good shuttle service to rooms
6
Alexander
Jan 6, 2025
·
Stayed 5 nights
Ich würde es nicht empfehlen- alles wirkt alt abgenutzt und nicht wirklich sauber - ist eher ein 3 Sterne hotel
Ich würde es nicht empfehlen- alles wirkt alt abgenutzt und nicht wirklich sauber - ist eher ein 3 Sterne hotel
4
Lilliam
Jul 4, 2024
·
Stayed 3 nights
The pictures sale you a paradise, but the reality is that is a very outdated hotel and the cleaning is very poor. I’m the bathroom and aircon were very smelly. The only good thing is the pool view and the small pool were very nice too. Aside from that I would skip this hotel.
The pictures sale you a paradise, but the reality is that is a very outdated hotel and the cleaning is very poor. I’m the bathroom and aircon were very smelly. The only good thing is the pool view and the small pool were very nice too. Aside from that I would skip this hotel.
2
Benny
Jan 23, 2025
·
Stayed 3 nights
The bed was really hard and uncomfortable. I woke up with body aches and stiffness. The staff service was terrible. Staff were rude and barely speak english. The toilet in our room leaked everytime we flushed the toilet. Pee, poop, and water along with toilet tissue came out from behind the toilet. The bathroom smelled. The shower leaked water everytime we showered. I will never stay here again and i dont recommend anyone else stays here. By the way, i complained to the front desk about the toilet leaking. They said someone would go fix it. They lied. It didnt get fixed.
The bed was really hard and uncomfortable. I woke up with body aches and stiffness. The staff service was terrible. Staff were rude and barely speak english. The toilet in our room leaked everytime we flushed the toilet. Pee, poop, and water along with toilet tissue came out from behind the toilet. The bathroom smelled. The shower leaked water everytime we showered. I will never stay here again and i dont recommend anyone else stays here. By the way, i complained to the front desk about the toilet leaking. They said someone would go fix it. They lied. It didnt get fixed.
4
Edwin
Dec 19, 2023
·
Stayed 2 nights
Upon entering our room, we were overwhelmed by the smell of paint, and then we noticed the paint stains on the floor, and it was a room that were newly painted for high season, and immediately people get stuffed in there. They should clean the rooms thoroughly and make sure the toxic fumes are completely gone before letting people stay in there. Also, the shower drain needs to get declogged. The water flooded the bathroom because hair built up in the drain preventing water to flow freely when taking a shower. Also on the balcony, the tea table was covered with cement, the builders probably lived in that room.
Upon entering our room, we were overwhelmed by the smell of paint, and then we noticed the paint stains on the floor, and it was a room that were newly painted for high season, and immediately people get stuffed in there. They should clean the rooms thoroughly and make sure the toxic fumes are completely gone before letting people stay in there. Also, the shower drain needs to get declogged. The water flooded the bathroom because hair built up in the drain preventing water to flow freely when taking a shower. Also on the balcony, the tea table was covered with cement, the builders probably lived in that room.
2
Naomi
Aug 14, 2025
·
Stayed 3 nights
Rude staff... ridiculous rules around the key card, towels, check out. Terrible treatment. Filthy bathroom with feces stains on the toilet seat. They Did not clean room every day. They were not kind and offered No hospitality. The only people who were kind were Tip and Sak. Tip and Sak were wonderful!!! Everyone else made me feel unwanted and were extremely rude. The check in lady greeted me with a frown and asked for a voucher as soon as I arrived. I never received a voucher only a receipt via Expedia. I told her I did not have a voucher and she frowned her way through checking me in. When my sister arrived they did not show her to the room. It was a very confusing matrix with a shuttle that is difficult to access...they said my credit card will be held for 2months with a 2000 Baht hold. At check out they the said 14 days. I felt hustled and unwanted. I cannot express how mean and rude the front desk was. I would never recommend this place to anyone ever. Terrible, horrible and filthy experience. And, not very nice very nice staff.
Rude staff... ridiculous rules around the key card, towels, check out. Terrible treatment. Filthy bathroom with feces stains on the toilet seat. They Did not clean room every day. They were not kind and offered No hospitality. The only people who were kind were Tip and Sak. Tip and Sak were wonderful!!! Everyone else made me feel unwanted and were extremely rude. The check in lady greeted me with a frown and asked for a voucher as soon as I arrived. I never received a voucher only a receipt via Expedia. I told her I did not have a voucher and she frowned her way through checking me in. When my sister arrived they did not show her to the room. It was a very confusing matrix with a shuttle that is difficult to access...they said my credit card will be held for 2months with a 2000 Baht hold. At check out they the said 14 days. I felt hustled and unwanted. I cannot express how mean and rude the front desk was. I would never recommend this place to anyone ever. Terrible, horrible and filthy experience. And, not very nice very nice staff.
4
Shannon
Jan 16, 2024
·
Stayed 5 nights
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
4
Rhonda
Feb 1, 2023
·
Stayed 3 nights
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
8
Samantha
Apr 23, 2025
·
Stayed 19 nights
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
6
Sakib
Nov 24, 2025
·
Stayed 4 nights
Room needed maintenance and overall cleanliness was poor. I found a roach in the restroom and there were ants throughout the room. Housekeeping did not do a good job, and the customer service was below average—especially from the night shift front desk staff. Additionally, the hotel requires a 2000 THB deposit but does not accept credit cards for it. Guests are forced to withdraw cash from the ATM, which charges a 5% fee.
Room needed maintenance and overall cleanliness was poor. I found a roach in the restroom and there were ants throughout the room. Housekeeping did not do a good job, and the customer service was below average—especially from the night shift front desk staff. Additionally, the hotel requires a 2000 THB deposit but does not accept credit cards for it. Guests are forced to withdraw cash from the ATM, which charges a 5% fee.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally dated and show wear, with frequent maintenance issues such as plumbing clogs or leaks, weak or nonworking air‑conditioning, and malfunctioning fixtures; some units have strong odors. Many note great sea views, but quality varies by room.
Related guest reviews
2
Jongok
Mar 12, 2024
·
Stayed 3 nights
Worst hotel! We stsyed in a 1bedroom pool villa. I was very unpleasant due to the staff's lax and inefficient behavior during the check-in process. The staff was completely untrained and very disorganized and lazy. The hotel is on a sloping hill. so luggage cannot be moved without a shuttle bus. I had to wait 20minutes for the shuttle bus, It took more than 1hour from check-in to getting into the room. The room was an old building. the facilities were badly worn and the cleaning condition was dirty. The biggest problem is that the toilet gets clogged. I made over 10 calls about this issue and they did nothing, Three hours later they had a temporary solution. I requested a room change and after 5hours of this problem I was able to change the room. The condition of the changed room was not much different, and the bathroom was in the worst condition. I saw a warning sign next to the toilet, "Do not put toilet paper in the toilet" They already knew that toilets are clogged. A toilet that doesn't even take toilet paper means you shouldn't poop or urinate in it. Actually it was. I am completely exhausted. No further complaints were made to them. I didn't want to waste my time anymore. Feelin anxious, We used the lobby restroom throughout we stay. I think this is what the hotel wants. I don't want to mention any more. I don't write reviews like this. And I found evidence that symbolizes this hotel's policy. Please refer to the photo. Fire extinguisher manufactured in1994
Worst hotel! We stsyed in a 1bedroom pool villa. I was very unpleasant due to the staff's lax and inefficient behavior during the check-in process. The staff was completely untrained and very disorganized and lazy. The hotel is on a sloping hill. so luggage cannot be moved without a shuttle bus. I had to wait 20minutes for the shuttle bus, It took more than 1hour from check-in to getting into the room. The room was an old building. the facilities were badly worn and the cleaning condition was dirty. The biggest problem is that the toilet gets clogged. I made over 10 calls about this issue and they did nothing, Three hours later they had a temporary solution. I requested a room change and after 5hours of this problem I was able to change the room. The condition of the changed room was not much different, and the bathroom was in the worst condition. I saw a warning sign next to the toilet, "Do not put toilet paper in the toilet" They already knew that toilets are clogged. A toilet that doesn't even take toilet paper means you shouldn't poop or urinate in it. Actually it was. I am completely exhausted. No further complaints were made to them. I didn't want to waste my time anymore. Feelin anxious, We used the lobby restroom throughout we stay. I think this is what the hotel wants. I don't want to mention any more. I don't write reviews like this. And I found evidence that symbolizes this hotel's policy. Please refer to the photo. Fire extinguisher manufactured in1994
6
Rene
Jan 29, 2023
·
Stayed 10 nights
Das Hotelzimmer hatte eine mega Aussicht. Aber man muss aufpassen was man bucht. Ansonsten schaut man direkt auf eine Hauswand. Das Zimmer wurde mangelhaft gereinigt. Staub lag auf den Regalböden. Es gibt keine Poolbar entgegen der Hotelbeschreibung. Sie wurde abgebaut. Das Frühstück ist von der Auswahl ok. Die Terrasse ist sehr schön. Aber man bekommt öfters keine Teller, Tassen oder Besteck. Die sind da nicht wirklich auf Zack. Sehr häufig ist auch am Buffet alles vergriffen. Es wird aber nachgeliefert wenn man die Leute anspricht. Den Snack im Hotel kann man vergessen. Völlig überteuert. Das Hotel liegt nah an der Paton Beach. Zu Fuß zu erreichen. Die Poolanlage ist sehr schön. Es gibt mehrere über verschiedene Etagen. Ein Viersternehotel ist es aber definitiv nicht. Dazu ist es zu sehr abgewohnt. Wir empfehlen unbedingt mind. Meerblick oder Honeymoon.
Das Hotelzimmer hatte eine mega Aussicht. Aber man muss aufpassen was man bucht. Ansonsten schaut man direkt auf eine Hauswand. Das Zimmer wurde mangelhaft gereinigt. Staub lag auf den Regalböden. Es gibt keine Poolbar entgegen der Hotelbeschreibung. Sie wurde abgebaut. Das Frühstück ist von der Auswahl ok. Die Terrasse ist sehr schön. Aber man bekommt öfters keine Teller, Tassen oder Besteck. Die sind da nicht wirklich auf Zack. Sehr häufig ist auch am Buffet alles vergriffen. Es wird aber nachgeliefert wenn man die Leute anspricht. Den Snack im Hotel kann man vergessen. Völlig überteuert. Das Hotel liegt nah an der Paton Beach. Zu Fuß zu erreichen. Die Poolanlage ist sehr schön. Es gibt mehrere über verschiedene Etagen. Ein Viersternehotel ist es aber definitiv nicht. Dazu ist es zu sehr abgewohnt. Wir empfehlen unbedingt mind. Meerblick oder Honeymoon.
6
Alexander
Jan 6, 2025
·
Stayed 5 nights
Ich würde es nicht empfehlen- alles wirkt alt abgenutzt und nicht wirklich sauber - ist eher ein 3 Sterne hotel
Ich würde es nicht empfehlen- alles wirkt alt abgenutzt und nicht wirklich sauber - ist eher ein 3 Sterne hotel
8
Suet Ying Winnie
Mar 23, 2023
·
Stayed 7 nights
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
4
Shannon
Jan 16, 2024
·
Stayed 5 nights
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
6
Adel
Feb 25, 2023
·
Stayed 7 nights
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
6
Dean
Dec 7, 2024
·
Stayed 1 night
The location is good with beautiful views but the property needed some renovation and my sink leaked.
The location is good with beautiful views but the property needed some renovation and my sink leaked.
6
Vinh
Apr 21, 2023
·
Stayed 3 nights
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
2
Mohammed Alaa
Apr 9, 2024
·
Stayed 5 nights
This hotel is the worse hotel that I stayed in my life. I have booked 2 bedrooms Villa which looks luxurious in the photos but nothing true. You need to go up and down 90 stairs every day to get to the room. Aircondition doesn’t work and they sent staff to fix it 3 times. Toilet get blocked after half day of use and we had to call for them to come and sort it out. Showers don’t work Fridge doesn’t work on my freezer . Staff don’t care and they just hung up the phone on you … spoke with manager every day to move us to different room and they promise but never happened. Majority of staff don’t speak English and they send wrong food orders. All over was holiday from hell ..
This hotel is the worse hotel that I stayed in my life. I have booked 2 bedrooms Villa which looks luxurious in the photos but nothing true. You need to go up and down 90 stairs every day to get to the room. Aircondition doesn’t work and they sent staff to fix it 3 times. Toilet get blocked after half day of use and we had to call for them to come and sort it out. Showers don’t work Fridge doesn’t work on my freezer . Staff don’t care and they just hung up the phone on you … spoke with manager every day to move us to different room and they promise but never happened. Majority of staff don’t speak English and they send wrong food orders. All over was holiday from hell ..
2
Nemo
Mar 4, 2023
·
Stayed 3 nights
Was given the wrong rooms because they sold the rooms we reserved and paid for until the next day. A/C didn't work. You have to take a security truck to and from building. When you call for pick up they don't come. Rooms are dirty. Stains on bed broken knobs broken faucet.
Was given the wrong rooms because they sold the rooms we reserved and paid for until the next day. A/C didn't work. You have to take a security truck to and from building. When you call for pick up they don't come. Rooms are dirty. Stains on bed broken knobs broken faucet.
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AI-generated summary based on recent guest reviews
Service
Service feedback is mixed but often cites slow, disorganized check‑in/out, limited English or poor communication, and inconsistent responsiveness; luggage help and shuttle requests can be delayed. Some staff and managers are praised for being friendly or resolving issues.
Related guest reviews
10
Salameh
Apr 30, 2025
·
Stayed 12 nights
I was happy relaxed the staff were good
I was happy relaxed the staff were good
8
NATCHAYA
Feb 2, 2023
·
Stayed 1 night
พนักงานบริการดี
พนักงานบริการดี
2
Peggy
Mar 7, 2024
·
Stayed 4 nights
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
8
Nastaran
Mar 25, 2025
·
Stayed 6 nights
It’s great view, close to the beach, convenient to anything, I would like to say thank you to staff security front gate Start name with ph fuelgraya … also driver staff members boys team also hosting team on breakfast area. There was few things needed to be improved, Must the time reception not responding to the call or delaying to answer as short staff members.
It’s great view, close to the beach, convenient to anything, I would like to say thank you to staff security front gate Start name with ph fuelgraya … also driver staff members boys team also hosting team on breakfast area. There was few things needed to be improved, Must the time reception not responding to the call or delaying to answer as short staff members.
8
Suet Ying Winnie
Mar 23, 2023
·
Stayed 7 nights
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
8
Jonathan
Oct 23, 2024
·
Stayed 2 nights
The view from room was amazing, room was cleaned and had the amenities I needed. Staff did seemed a bit overwhelmed when checking in customers room. We did have to wait until the rooms were ready but overall staying there was amazing!
The view from room was amazing, room was cleaned and had the amenities I needed. Staff did seemed a bit overwhelmed when checking in customers room. We did have to wait until the rooms were ready but overall staying there was amazing!
2
Mathilde
Jan 21, 2026
·
Stayed 5 nights
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
2
Naomi
Aug 14, 2025
·
Stayed 3 nights
Rude staff... ridiculous rules around the key card, towels, check out. Terrible treatment. Filthy bathroom with feces stains on the toilet seat. They Did not clean room every day. They were not kind and offered No hospitality. The only people who were kind were Tip and Sak. Tip and Sak were wonderful!!! Everyone else made me feel unwanted and were extremely rude. The check in lady greeted me with a frown and asked for a voucher as soon as I arrived. I never received a voucher only a receipt via Expedia. I told her I did not have a voucher and she frowned her way through checking me in. When my sister arrived they did not show her to the room. It was a very confusing matrix with a shuttle that is difficult to access...they said my credit card will be held for 2months with a 2000 Baht hold. At check out they the said 14 days. I felt hustled and unwanted. I cannot express how mean and rude the front desk was. I would never recommend this place to anyone ever. Terrible, horrible and filthy experience. And, not very nice very nice staff.
Rude staff... ridiculous rules around the key card, towels, check out. Terrible treatment. Filthy bathroom with feces stains on the toilet seat. They Did not clean room every day. They were not kind and offered No hospitality. The only people who were kind were Tip and Sak. Tip and Sak were wonderful!!! Everyone else made me feel unwanted and were extremely rude. The check in lady greeted me with a frown and asked for a voucher as soon as I arrived. I never received a voucher only a receipt via Expedia. I told her I did not have a voucher and she frowned her way through checking me in. When my sister arrived they did not show her to the room. It was a very confusing matrix with a shuttle that is difficult to access...they said my credit card will be held for 2months with a 2000 Baht hold. At check out they the said 14 days. I felt hustled and unwanted. I cannot express how mean and rude the front desk was. I would never recommend this place to anyone ever. Terrible, horrible and filthy experience. And, not very nice very nice staff.
4
Rhonda
Feb 1, 2023
·
Stayed 3 nights
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
6
Amanda
Apr 7, 2024
·
Stayed 2 nights
The hotel and staff are lovely, the check in and check out process are horrendous. Not what you need when you’re travelling and tired. Took at least 30 mins each time and they held our passports and wouldn’t give them back until the checked the minibar.
The hotel and staff are lovely, the check in and check out process are horrendous. Not what you need when you’re travelling and tired. Took at least 30 mins each time and they held our passports and wouldn’t give them back until the checked the minibar.
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AI-generated summary based on recent guest reviews
Location
Scenic hillside location with wide sea views and proximity to the beach and Patong; a 7‑Eleven is nearby. The slope means lots of stairs, and walking to town may require crossing busy roads or arranging transport.
Related guest reviews
8
Nastaran
Mar 25, 2025
·
Stayed 6 nights
It’s great view, close to the beach, convenient to anything, I would like to say thank you to staff security front gate Start name with ph fuelgraya … also driver staff members boys team also hosting team on breakfast area. There was few things needed to be improved, Must the time reception not responding to the call or delaying to answer as short staff members.
It’s great view, close to the beach, convenient to anything, I would like to say thank you to staff security front gate Start name with ph fuelgraya … also driver staff members boys team also hosting team on breakfast area. There was few things needed to be improved, Must the time reception not responding to the call or delaying to answer as short staff members.
6
CHETTHARAT
May 20, 2023
·
Stayed 3 nights
ที่พักวิวสวย
ที่พักวิวสวย
4
Nurshirah
Dec 27, 2022
·
Stayed 19,352 nights
Close to the beach.
Close to the beach.
2
Mathilde
Jan 21, 2026
·
Stayed 5 nights
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
Virkelig fine faciliteter. Servicen var helt i bund: 1. Man kunne ikke kommunikere med personalet. 2. Rengøringen skulle man selv bede om at komme og gøre rent hverdag, selv bare at få nyt toiletpapir. 3. Der gik virkelig lang tid før du fik din mad og drikke. 4. De rendte rundt konstant allesammen. Det var tydeligt at se at de SLET ikke har ansat nok personale til at rumme alle hotellets gæster. 5. Når du skal tjekke ind tager det 30-40 min, da de fumler rundt. 6. Når du så er tjekket ind, så skal du med en bil op til dit hotelværelse, som kommer meget sjældent, så her venter du også lige 20 min. Derudover skal du også med denne bil hver gang du skal ud fra dit hotelværelse. Vi endte med bare at gå op og ned, selvom det var stejlt og hårdt i den varme. 7. Når du skal ned til byen, skal du først lige over en “motorvej”, sådan føles det i hvert fald og så kan du ellers gå på vejen hele vejen ned til byen med biler og scooter lige op ad dig.
4
Siu Ling Shirley
Jan 8, 2024
·
Stayed 3 nights
今次真的中伏了，Check in 足足用了一個半小時，已經有4個工作人員做Check in, 但十分之亂，排隊已經排了半小時，是一個中年服務員幫我做check in, 我也再次說明我訂的是2床海景房，他說清楚，再等了廿分鐘才有專車車我們那座，因為每座也要座接駁車，入房後發覺是一床房，但Bell boy已經離開，我們只有步行落去lobby, 再同那個中年男服務員說，給錯了房，他沒有道歉，還將我們交給其他工作人員，我們又再等她安排房間，又等了大半小時，今次給我們要行樓梯上房間的房，bell boy開房後看見景觀比之前嗰間差距很大，變了down great 咗，每次出街也要行一大段路才能到達lobby，因為洒店沒有shutt 去市區，每次也要call的士，交通費也用了不少，因為離芭東也要十五分鐘車程，就算自己有車都要拍在lobby外的車位再要乘坐接駁車到自住那座，到最後走的時候要提著大行李落樓梯再等接駁車去lobby check out，但等了10分鐘也沒有接駁車，我們推着行李行一大段路到lobby，而三天早餐也只吃了第一天，兩天也不吃酒店的早餐，實在選擇不多，也不好吃，這三晚真的住得十分之不便及不愉快！我不會再選擇這間酒店！
今次真的中伏了，Check in 足足用了一個半小時，已經有4個工作人員做Check in, 但十分之亂，排隊已經排了半小時，是一個中年服務員幫我做check in, 我也再次說明我訂的是2床海景房，他說清楚，再等了廿分鐘才有專車車我們那座，因為每座也要座接駁車，入房後發覺是一床房，但Bell boy已經離開，我們只有步行落去lobby, 再同那個中年男服務員說，給錯了房，他沒有道歉，還將我們交給其他工作人員，我們又再等她安排房間，又等了大半小時，今次給我們要行樓梯上房間的房，bell boy開房後看見景觀比之前嗰間差距很大，變了down great 咗，每次出街也要行一大段路才能到達lobby，因為洒店沒有shutt 去市區，每次也要call的士，交通費也用了不少，因為離芭東也要十五分鐘車程，就算自己有車都要拍在lobby外的車位再要乘坐接駁車到自住那座，到最後走的時候要提著大行李落樓梯再等接駁車去lobby check out，但等了10分鐘也沒有接駁車，我們推着行李行一大段路到lobby，而三天早餐也只吃了第一天，兩天也不吃酒店的早餐，實在選擇不多，也不好吃，這三晚真的住得十分之不便及不愉快！我不會再選擇這間酒店！
10
jean-pierre
Feb 24, 2022
·
Stayed 13 nights
La localisation avec une vue imprenable . Rien a redire tout a ete parfait .
La localisation avec une vue imprenable . Rien a redire tout a ete parfait .
4
Shannon
Jan 16, 2024
·
Stayed 5 nights
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
8
Eduardo
Apr 28, 2023
·
Stayed 3 nights
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
8
Samantha
Apr 23, 2025
·
Stayed 19 nights
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
La posizione ed il panorama sono la carta vincente, le piscine anche molto belle. Ci sono grandi problematiche nelle pulizie: penso che non usano attrezzatura idonea e tantomeno prodotti idonei a pulire. Devo anche dire che un giorno stavano pulendo una zona di passaggio esterno con l‘idropulirice…. Quindi non è del tutto trascurato. Anche i giardini sono curati. Ho letto molte lamentele per il trasporto interno… noi eravamo nelle camere più in alto… se non avevamo voglia di aspettare il trasporto andavamo a piedi… effettivamente è solo per persone non pigre. Il cambio delle lenzuola era ok! Vetri e finestre inguardabili per lo sporco. Visto che il nostro soggiorno era di 21 giorni mi sono procurata un buon prodotto e specchio del bagno e piccole altre cose le ho pulite io. Comunque ci tornerei, ovviamente al prezzo che abbiamo pagato, non se dovesse diventare più caro!!!! Anche la palestra era ok ma il pavimento molto sporco, asciugamani sempre puliti.
6
Vinh
Apr 21, 2023
·
Stayed 3 nights
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
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AI-generated summary based on recent guest reviews
Dining
Breakfast ranges from plentiful and tasty to basic or mediocre, and restaurant/bar service can be slow with occasional wrong orders or double charges; prices for snacks are sometimes seen as high. Some guests enjoyed the food overall.
Related guest reviews
2
Jack
Oct 14, 2023
·
There is a lot of construction on the property. Lots of noise, dirt, exposed construction areas and debris. I do not recommend staying here for now. Maybe next year when all upgrades are done this will be a nice place. For now I would recommend staying somewhere else. Even if you complain the staff won’t help you much. They do have a nice breakfast and upper pool area. If you are staying in the area above the big upper pool you will be ok. Anywhere lower than the upper pool save yourself a big disappointment. Lots of other properties to stay at around here.
There is a lot of construction on the property. Lots of noise, dirt, exposed construction areas and debris. I do not recommend staying here for now. Maybe next year when all upgrades are done this will be a nice place. For now I would recommend staying somewhere else. Even if you complain the staff won’t help you much. They do have a nice breakfast and upper pool area. If you are staying in the area above the big upper pool you will be ok. Anywhere lower than the upper pool save yourself a big disappointment. Lots of other properties to stay at around here.
6
Adeola
Sep 29, 2024
·
Stayed 2 nights
They need to improve the quality of service, food
They need to improve the quality of service, food
10
Rhyes
May 29, 2023
·
Stayed 5 nights
Resort is lovely, staff were very attentive. Room was a little bit worn, but in a tropical climate, that’s to be expected. Air condition worked amazingly! Food was delicious too and not over the top expensive. Lots of different choices at the buffet breakfast. The resort is on the side of a mountain so does have a lot of stairs, but you can get shuttle from rooms to lobby.
Resort is lovely, staff were very attentive. Room was a little bit worn, but in a tropical climate, that’s to be expected. Air condition worked amazingly! Food was delicious too and not over the top expensive. Lots of different choices at the buffet breakfast. The resort is on the side of a mountain so does have a lot of stairs, but you can get shuttle from rooms to lobby.
6
frank
Jan 28, 2023
·
Stayed 14 nights
Es ist ein 3 sterne hotel. Das Personal ist bemüht aber es sind zu wenig. Beim Frühstück kam das Personal nicht hinterher
Es ist ein 3 sterne hotel. Das Personal ist bemüht aber es sind zu wenig. Beim Frühstück kam das Personal nicht hinterher
4
Shannon
Jan 16, 2024
·
Stayed 5 nights
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
6
Adel
Feb 25, 2023
·
Stayed 7 nights
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
2
Simon
Nov 25, 2023
·
Stayed 4 nights
Hotel désuet et malpropre. À l'arrivée un depot de 2000 baht en argent comptant fut demandé alors qu'il n'y avait aucune mention à cet effet lors de la réservation. Les escaliers et passages sont sales et la chambre est très ordinaire. Personne n'a le goût d'utiliser la mini piscine sur le balcon dont la peinture est à moitié pelé et la salubrité très discutable. La toilette a bloqué tous les jours ce qui semble normal pour eux. Nous avons soupé au restaurant de l'hôtel un seul soir et malgré le fait que nous étions seulement 2 couples dans le restaurant après plus de 40 minutes d'attente le repas que nous avons reçu ne correspondait pas du tout à la commande et plus de 20 minutes plus tard un des 2 repas ne convenait toujours pas. De plus, même si il s'agit d'un très grand complexe, la carte de crédit n'est pas acceptée. Au moment du check out tout est payable est argent comptant, aucune carte de crédit acceptée. Désolé, mais cet hôtel devrait etre un 2 étoiles, à vous de voir!
Hotel désuet et malpropre. À l'arrivée un depot de 2000 baht en argent comptant fut demandé alors qu'il n'y avait aucune mention à cet effet lors de la réservation. Les escaliers et passages sont sales et la chambre est très ordinaire. Personne n'a le goût d'utiliser la mini piscine sur le balcon dont la peinture est à moitié pelé et la salubrité très discutable. La toilette a bloqué tous les jours ce qui semble normal pour eux. Nous avons soupé au restaurant de l'hôtel un seul soir et malgré le fait que nous étions seulement 2 couples dans le restaurant après plus de 40 minutes d'attente le repas que nous avons reçu ne correspondait pas du tout à la commande et plus de 20 minutes plus tard un des 2 repas ne convenait toujours pas. De plus, même si il s'agit d'un très grand complexe, la carte de crédit n'est pas acceptée. Au moment du check out tout est payable est argent comptant, aucune carte de crédit acceptée. Désolé, mais cet hôtel devrait etre un 2 étoiles, à vous de voir!
8
Eduardo
Apr 28, 2023
·
Stayed 3 nights
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
Buen hotel, piscinas maravillosas, buen desayuno buffet, 100 mt un 7 Eleven, 15 a 20 min caminando al centro de Patong. El checkin y checkout desastroso, lento, complicado, piden un deposito de 2000 bath en efectivo
6
Vinh
Apr 21, 2023
·
Stayed 3 nights
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
2
Joel
Dec 7, 2022
·
There are definitely some really nice view points for great photos & Chef Pee was outstanding and only staff member to make guests feel welcome but thats it ,other staff was rude front desk 1 hr delay check ins with poor communication false advertising on rooms moved rooms twice still not to have ocean facing room with deluxe king bed, amenities not qorking properly daily never got to use bath the whole trip as never got cleaned even when asked to do so Got double charged on food and drinks than also got charges to room when we never billed to our room amd always paid cash for all our food and drink through the resort espically from blue horizon bar not enough staff on at bar and when there was 3 or more they just stood around talking amongst themselves would take 10-15 mins for them to take ypur order than usually another 5-10 mins before you would receive drinks ,both spas and sauna rooms was never mentioned when check in than qhen asked they only point ypu to the day spa whoch didnt have the sauna or public spas to use.Wifi was non existence most the day be lucky if ot worked for 20 mins before cutting out and having to constant refresh or restetting wifi through out resort was what we was been told . Overall i will never recommend your resort to anyone
There are definitely some really nice view points for great photos & Chef Pee was outstanding and only staff member to make guests feel welcome but thats it ,other staff was rude front desk 1 hr delay check ins with poor communication false advertising on rooms moved rooms twice still not to have ocean facing room with deluxe king bed, amenities not qorking properly daily never got to use bath the whole trip as never got cleaned even when asked to do so Got double charged on food and drinks than also got charges to room when we never billed to our room amd always paid cash for all our food and drink through the resort espically from blue horizon bar not enough staff on at bar and when there was 3 or more they just stood around talking amongst themselves would take 10-15 mins for them to take ypur order than usually another 5-10 mins before you would receive drinks ,both spas and sauna rooms was never mentioned when check in than qhen asked they only point ypu to the day spa whoch didnt have the sauna or public spas to use.Wifi was non existence most the day be lucky if ot worked for 20 mins before cutting out and having to constant refresh or restetting wifi through out resort was what we was been told . Overall i will never recommend your resort to anyone
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AI-generated summary based on recent guest reviews
6
JONATHAN
Feb 17, 2026
·
Stayed 10 nights
We booked a deluxe sea view and it was great, spacious and right next to the pool. We had issues with the internet dropping out which required an engineer to reset. Could not fill the kettle in the sink due to odd shaped tap, had to use the bath tap. The toilet rocked and the shower head was black. I did make a review comment on arrival giving our room number and the following day the house keeping manager came to our room and had these issues fixed. The second page of the welcome pack has a full page of amenities and damages charges listing practically everything in your room. Be aware there is a strict check in time of 1400, and check out 12 midday, signs clearly stating a full additional days charge will be applied if late. Its not a very welcoming experience. Its all a bit OTT. Great panoramic view from the breakfast area, but don't leave food unattended if you eat outside, the birds will eat it. Plenty of variety of food to eat. A lovely lady on the egg counter making to order, but no poached egg which is my holiday go to. Some day the lady at the breakfast reception asked if we wanted our room serviced, seemed odd as I expect my room serviced every day on holiday. Things to be aware of, the hotel is set on a hill side and its a long trek to the top if walking. There are transfer buggies, but you may have to wait. Some of the rooms will have no view at all from the balcony, just a brick wall. All in all we enjoyed our stay, but they could do better.
We booked a deluxe sea view and it was great, spacious and right next to the pool. We had issues with the internet dropping out which required an engineer to reset. Could not fill the kettle in the sink due to odd shaped tap, had to use the bath tap. The toilet rocked and the shower head was black. I did make a review comment on arrival giving our room number and the following day the house keeping manager came to our room and had these issues fixed. The second page of the welcome pack has a full page of amenities and damages charges listing practically everything in your room. Be aware there is a strict check in time of 1400, and check out 12 midday, signs clearly stating a full additional days charge will be applied if late. Its not a very welcoming experience. Its all a bit OTT. Great panoramic view from the breakfast area, but don't leave food unattended if you eat outside, the birds will eat it. Plenty of variety of food to eat. A lovely lady on the egg counter making to order, but no poached egg which is my holiday go to. Some day the lady at the breakfast reception asked if we wanted our room serviced, seemed odd as I expect my room serviced every day on holiday. Things to be aware of, the hotel is set on a hill side and its a long trek to the top if walking. There are transfer buggies, but you may have to wait. Some of the rooms will have no view at all from the balcony, just a brick wall. All in all we enjoyed our stay, but they could do better.
2
Izabella
Feb 15, 2026
·
Stayed 3 nights
DO NOT STAY HERE!! This is the worst hotel I've ever stayed in. Staff is not helpful and do not care about the experience of their guests. Rooms are extremely dirty, I had to throw away my socks from how gross the floor was. Our ceiling started to leak water, we called to notify them immediately, they said they would send a technician. We called again an hour later, still nothing. At this time we also asked for clean towels and toilet paper. We left the room for 9 hours, came back and nothing had been done about the leak and no towels or toilet paper. We went to the front desk and they basically said they didn't care. At 12:30am we got a knock on the door that they wanted to look at the leak. 12:30am!!! Upon checkout we asked for a refund of one night due to the leak and poor service (we stayed for a total of 3). They refused and said they don't do refunds. Staff was extremely rude. Upon checkout several other guests were complaining to staff about a variety of problems (broken toilets, no hot water in the villas, bodily fluids found on sheets in a new room) and staff and managers did not care. (I can only upload picture of leak, not the video).
DO NOT STAY HERE!! This is the worst hotel I've ever stayed in. Staff is not helpful and do not care about the experience of their guests. Rooms are extremely dirty, I had to throw away my socks from how gross the floor was. Our ceiling started to leak water, we called to notify them immediately, they said they would send a technician. We called again an hour later, still nothing. At this time we also asked for clean towels and toilet paper. We left the room for 9 hours, came back and nothing had been done about the leak and no towels or toilet paper. We went to the front desk and they basically said they didn't care. At 12:30am we got a knock on the door that they wanted to look at the leak. 12:30am!!! Upon checkout we asked for a refund of one night due to the leak and poor service (we stayed for a total of 3). They refused and said they don't do refunds. Staff was extremely rude. Upon checkout several other guests were complaining to staff about a variety of problems (broken toilets, no hot water in the villas, bodily fluids found on sheets in a new room) and staff and managers did not care. (I can only upload picture of leak, not the video).
2
Omar
Jan 20, 2026
·
Stayed 3 nights
Reception was very rude to start. They have a bad attitude and are very transaction oriented. The room was full of insects and ants wherever you go. Though I can’t take away that they have a nice sunrise view. Would recommend booking earlier at a better hotel along the strip. Those are 2 nights and money I’m never getting back. Very poor service overall.
Reception was very rude to start. They have a bad attitude and are very transaction oriented. The room was full of insects and ants wherever you go. Though I can’t take away that they have a nice sunrise view. Would recommend booking earlier at a better hotel along the strip. Those are 2 nights and money I’m never getting back. Very poor service overall.
2
Naveen
Dec 26, 2025
·
Stayed 4 nights
Getting luggage to the room was very cumbersome
Getting luggage to the room was very cumbersome
8
Sanket
Dec 6, 2025
·
Stayed 4 nights
Ocean view was great
Ocean view was great
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Andamantra Resort and Villa Phuket
Is parking available at the property?
Free self parking is available on-site, but it is limited. No reservation is required.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately THB 750 for adults and THB 375 for children.
Are pets allowed at the property?
No pets and no service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge of THB 1500 per vehicle (one-way, maximum occupancy 3). To arrange pick-up, guests must contact the property 72 hours prior to arrival.
What accessibility features are available for guests with disabilities?
The property features elevators and step-free entrances. Guests who may encounter issues with stairs should contact the property in advance to request a room on a floor with elevator service.
What is the location of the property in relation to key landmarks?
The property is located on the beach in Patong, within a 5-minute drive of Bangla Road and Jungceylon Shopping Center. It is approximately 1.2 miles from Patong Beach and 4.2 miles from Karon Beach.
Does the property have a swimming pool?
Yes, there are 3 outdoor swimming pools, including a children's pool. The pools are available seasonally and include features like a waterslide and hot tubs.
What are the policies for guests staying with children?
One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of THB 1250 per night. Advance request or confirmation is required for rollaway beds.
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Considering this hotel for your Patong trip?
What do room rates at Andamantra Resort and Villa Phuket in Patong usually run?
Over the next 60–90 days, room rates at Andamantra Resort and Villa Phuket in Patong typically land around $70 a night for two guests, ranging from $57 to $111 on peak dates.
When is the quietest time to visit Andamantra Resort and Villa Phuket in Patong?
June is the quietest month to visit Andamantra Resort and Villa Phuket in Patong, while November is the busiest month for demand. If you prefer fewer crowds and easier availability, plan travel for early summer rather than late autumn.
Which month has the lowest rates at Andamantra Resort and Villa Phuket in Patong?
July is the cheapest month to stay at Andamantra Resort and Villa Phuket in Patong, averaging $44 a night; January is the priciest at $201. Note that the quietest month (June) differs from the cheapest month (July).
What’s the area around Andamantra Resort and Villa Phuket like for activities and who is it good for?
Andamantra Resort and Villa Phuket in Patong sits close to Patong Beach, Bangla Road and Jungceylon Shopping Center, with easy access to Patong Boxing Stadium and Banzaan Fresh Market. The location suits couples and families looking for beach time and lively nightlife alongside shopping and local markets.
Why is Andamantra Resort and Villa Phuket in Patong so affordable?
Andamantra Resort and Villa Phuket in Patong undercuts 13 of 16 comparable hotels nearby, while those peers typically run around $81 a night. Its Patong location—close to the beach, markets and nightlife—helps position it as a value choice for couples and families rather than a budget compromise.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: 54.58375607722473USD
- 2026-10-16: 45.55039507657623USD
- 2026-10-17: 45.85393048815536USD
- 2026-10-18: 45.69822029072189USD
- 2026-10-19: 45.32417880780792USD
- 2026-10-20: 46.77712954285812USD
- 2026-10-21: 46.3708320897026USD
- 2026-10-22: 46.9727320102806USD
- 2026-10-23: 55.50676218780136USD
- 2026-10-24: 48.16859970402908USD
- 2026-10-25: 47.349783421562194USD
- 2026-10-26: 48.046354593360896USD
- 2026-10-27: 48.16859970402908USD
- 2026-10-28: 50.095832826988214USD
- 2026-10-29: 50.68034633797836USD
- 2026-10-30: 50.68034633797836USD
- 2026-10-31: 50.68034633797836USD
- 2026-11-01: 75.42206471095275USD
- 2026-11-02: 74.62028325099945USD
- 2026-11-03: 77.06876993746185USD
- 2026-11-04: 77.22637527497864USD
- 2026-11-05: 76.3594730286331USD
- 2026-11-06: 77.22637527497864USD
- 2026-11-07: 77.22637527497864USD
- 2026-11-08: 76.42561427507019USD
- 2026-11-09: 77.22637527497864USD
- 2026-11-10: 77.22637527497864USD
- 2026-11-11: 76.3594730286331USD
- 2026-11-12: 77.22637527497864USD
- 2026-11-13: 88.29350456974029USD
- 2026-11-14: 78.54185975163269USD
- 2026-11-15: 77.22637527497864USD
- 2026-11-16: 77.22637527497864USD
- 2026-11-17: 78.54185975163269USD
- 2026-11-18: 87.48205017759703USD
- 2026-11-19: 89.11084161390686USD
- 2026-11-20: 89.29241489953613USD
- 2026-11-21: 89.29241489953613USD
- 2026-11-22: 78.54185975163269USD
- 2026-11-23: 77.22637527497864USD
- 2026-11-24: 76.3594730286331USD
- 2026-11-25: 77.06876993746185USD
- 2026-11-26: 77.06876993746185USD
- 2026-11-27: 78.54185975163269USD
- 2026-11-28: 78.16830277285766USD
- 2026-11-29: 76.42561427507019USD
- 2026-11-30: 78.54185975163269USD
- 2026-12-01: 86.17439494481658USD
- 2026-12-02: 84.46599904971313USD
- 2026-12-03: 84.29397006685637USD
- 2026-12-04: 86.17439494481658USD
- 2026-12-05: 86.17439494481658USD
- 2026-12-06: 86.17439494481658USD
- 2026-12-07: 83.59679004914855USD
- 2026-12-08: 86.17439494481658USD
- 2026-12-09: 83.52413157889556USD
- 2026-12-10: 86.17439494481658USD
- 2026-12-11: 84.29397006685637USD
- 2026-12-12: 84.46599904971313USD
- 2026-12-13: 84.46599904971313USD
- 2026-12-14: 84.46599904971313USD
- 2026-12-15: 105.80233506180572USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Cash deposit: THB 2000 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately THB 750 for adults and THB 375 for children
- Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 3)
- Airport shuttle fee per child: THB 1500 (one-way), (up to 18 years old)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: THB 1250.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Kids Club
Poolside Bar
Packed Lunches
Breakfast in the Room
Family Room
Beach Sun Loungers
Fence Around Pool
Snack Bar/Deli
Parking
Parking
Airport shuttle
Free Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi
Services
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Activities
Swimming pool
Garden
Beach (Nearby)
Scuba Diving
Child Pool
Pool Outdoor
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)