Mitsis Faliraki

Overall a good stay! The staff are, polite, friendly, helpful and courteous and a true testament to the hotel. However, I had to give this 3 stars as the rooms are very tired and old and are in need of refurbishment. I found hair in my shower head, which was eventually resolved by the hotel staff and my son and I received an apology. Several of the guests I was travelling with unfortunately had food poisoning, but I guess this is a risk with all inclusive and having food out for a while. Also several cats managed to get into the hotel. Overall the hotel staff make this a 5 star, and their job is made a lot harder by the improvements not going into the hotel itself. Whether you have a good stay is a bit of a luck of the draw.

Our stay at the hotel was quite pleasant, despite its size the staff were friendly and polite, which may be a reflection of great customer service training. The rooms were generally clean and tidy and any issues were dealt with promptly. In room facilities were good and if any extras were needed the staff were only willing to help. Eg. They did not have an iron available when I needed one, they offered the alternative of ironing my clothes for me. The hotel has a number of restaurants and bars, a wide variety of foods to suit most palates. However in the main restaurant that provides a buffet menu for a large amount of people the food can fall below par. Unfortunately a number of people from our party got food poisoning! Including me! I see this is not an isolated issue as this seems to have been mentioned in other reviews. Not sure what the food safety practices are like behind the scenes… Overall light, airy, family friendly hotel with plenty to do and great customer service but need to look at their food hygiene training.

Amazing service from ALL the staff. So friendly and welcoming. Great hotel with lots of choice in the A La Carte restaurants and buffet also good. Rooms were clean and comfortable and we enjoyed our stay here!

Perfect!!!

The location was excellent — just a 5-minute walk into Faliraki town, with plenty of restaurants and shops nearby. The rooms are somewhat dated and could benefit from renovation to truly match a 5-star standard. The food was outstanding, with a wide variety available at the buffet. The à la carte restaurants were exceptional, especially the Italian and Pan-Asian options.