Name: Hotel Terranova
Address: Blvd. Rio Calzadas Km 7.5 No. 100 Col. Tierra Nueva, Coatzacoalcos, Veracruz, Mexico, Coatzacoalcos, Veracruz, Mexico
Rating: 8.23

Guest reviews

8.2

Very good

Based on 641 verified reviews

Who stays here?

Business

53%

Couple

17%

Family

23%

Group

5%

What guests think

AI-generated summary based on recent guest reviews

Hotel Terranova offers a large, riverside property with pretty gardens and a quiet atmosphere, but several reviews note aging facilities and mixed upkeep, creating stays that range from relaxing and comfortable to inconvenient due to inconsistent maintenance and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Ivar

15 Feb 2026

·

Stayed 1 night

Our experience at Hotel Terra Nova was disappointing from the start. The reception was unfriendly and uninterested, which immediately set the tone for our stay — especially disappointing as we had booked one of their better rooms. In the evening, there was no hot water. We reported it to reception, but the response felt indifferent. Eventually, someone came to check and told us we might have hot water the next morning — if we showered early. That is simply not acceptable. There was also a significant amount of light shining into the room from the inner courtyard, making it less comfortable at night. The food at the hotel was very basic. I would not recommend having breakfast there. Overall, lower your expectations if you choose to stay here.

10

Mariana

28 Aug 2025

·

Stayed 1 night

Excelente

8

Cecilia

27 Jun 2025

·

Stayed 1 night

Lack of maintenance,water in the pool wasn't running.

10

RAUL

14 Jun 2025

·

Stayed 2 nights

The girls at the reception desk. Great service

8

Marti

7 Jun 2025

·

Stayed 4 nights

The staff is very attentive and helpful.

Blvd. Rio Calzadas Km 7.5 No. 100 Col. Tierra Nueva, Coatzacoalcos, Veracruz, Mexico

Location

When you stay at Hotel Terranova in Coatzacoalcos, you'll be within a 10-minute drive of Olmec Archaeology Museum and Museo de Arqueologia Olmeca. This family-friendly hotel is 3.7 mi (6 km) from Pemex Petrochemical General Office and 3.8 mi (6.1 km) from Independence Square.

Olmec Archaeology Museum(3.3 Miles)

Pemex Petrochemical General Office(3.7 Miles)

Museo de Arqueologia Olmeca(3.8 Miles)

Independence Square(3.8 Miles)

Veracruzana University(4.1 Miles)

Malecon de Coatzacoalcos(4.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 13:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site and is free of charge. However, it is limited, so guests are encouraged to arrive early. No reservation is required.

A buffet breakfast is available daily from 6:00 AM to noon for a fee. The cost is approximately MXN 230 to 300 for adults and MXN 130 to 200 for children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM until 11:30 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, a complimentary roundtrip airport shuttle is available upon request. Guests must contact the property with arrival details before travel to arrange the transfer.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may include accessible rooms and bathrooms, although specific details are not provided.

The hotel is located within a 10-minute drive of notable attractions such as the Olmec Archaeology Museum and Museo de Arqueologia Olmeca. It is approximately 3.7 miles from Pemex Petrochemical General Office and 3.8 miles from Independence Square. Public transport options are available nearby.

Yes, there is an outdoor swimming pool available, with access from 8:00 AM to 8:00 PM. The pool is seasonal and includes a children's pool.

Children 10 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding. The property is family-friendly and offers amenities suitable for children.

Hotel Terranova

Amenities

Property description

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