Name: Doubletree By Hilton Surabaya
Address: Jl Tunjungan 12 East Java, Genteng, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 9.23

Guest reviews

9.2

Superb

Based on 3,733 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Doubletree By Hilton Surabaya, reviewers consistently praise friendly, professional staff, comfortable rooms, and a central location near malls and eateries, with breakfast repeatedly highlighted for its variety and quality across many stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

DYAH

Apr 19, 2026

·

Stayed 1 night

Clean room and breakfast very nice

10

Andri

Apr 16, 2026

·

Stayed 3 nights

Breakfast was great. Variety of food from western style and Indonesian food. I love bubur ayam is my favorite dish and jamu is my favorite drink

8

shahab

Feb 19, 2026

·

Stayed 1 night

Nice hotel... they even upgrade my room and pack me a breakfast in case i was leaving early morning.

10

NI KADEK SINTA

Jan 7, 2026

·

Very nice hotel and pleasant to stay. The room is clean and feel luxurious. Staff are friendly and breakfast is delicious

10

Douglas

Jan 1, 2026

·

Stayed 2 nights

Good experience at hotel

Jl Tunjungan 12 East Java, Genteng, Surabaya, Surabaya, Indonesia

Location

Doubletree By Hilton Surabaya is in the heart of Surabaya, within a 10-minute walk of BG Junction and Tunjungan Plaza. This family-friendly hotel is 0.7 mi (1.1 km) from Grahadi and 0.8 mi (1.2 km) from Joko Dolog Statue.

BG Junction(0.4 miles)

Tunjungan Plaza(0.5 miles)

Grahadi(0.7 miles)

Joko Dolog Statue(0.7 miles)

Taman Hiburan Rakyat(0.8 miles)

Surabaya Youth Center(0.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, self-parking is available for free. Secured valet parking is also offered at a surcharge of IDR 50,000 per day.

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately IDR 250,000 for adults and IDR 125,000 for children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, airport shuttle services are available for a surcharge of IDR 450,000 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The property offers wheelchair-accessible facilities, including a wheelchair-accessible lounge, on-site restaurant, public washroom, and parking. There is also a stair-free path to the entrance.

The hotel is located in the heart of Surabaya, within a 10-minute walk of BG Junction and Tunjungan Plaza. It is approximately 0.7 km from Grahadi and 0.8 km from Joko Dolog Statue.

Yes, there is an outdoor pool available for guests, with access from 6:00 AM to 8:00 PM.

Children are allowed at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

The property offers rollaway beds for a fee of IDR 544,500 per night. Advance request or confirmation is required for extra beds.

Doubletree By Hilton Surabaya

Amenities

Property description

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