Cacao Tulum -Luxury Condos-
From
224 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
224 $US
/nuit
À propos de cet établissement
Property LocationLocated in Tulum (La Veleta), Tulum Cacao paradise is within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. This hotel is 3.1 mi (5 km) from Tulum Beach and 12.4 mi (19.9 km) from Xel-Há Park.Distances are displayed to the nearest 0.1 mile and kilometer. Holistika Art Walk - 1.3 km / 0.8 mi Hospital de Tulum - 1.7 km / 1 mi Dos Aguas Park - 1.7 km / 1.1 mi Hunab Lifestyle Center - 2.7 km / 1.7 mi Jaguar Park - 2.8 km / 1.7 mi Temple of Doom - 4.2 km / 2.6 mi Cenote Calavera - 4.3 km / 2.7 mi Cenote Cristal - 4.4 km / 2.8 mi Tulum National Park - 4.6 km / 2.9 mi Acceso al Parque Jaguar - 4.6 km / 2.9 mi Jaguar Viewpoint Tulum - 4.6 km / 2.9 mi Tulum Beach - 5 km / 3.1 mi Cenote Escondido - 4.3 km / 2.7 mi SFER IK - 5.4 km / 3.4 mi Tulum Tower - 5.7 km / 3.5 mi The nearest airports are:Tulum Intl. Airport (TQO) - 39.7 km / 24.6 mi Cancun Intl. Airport (CUN) - 120.5 km / 74.9 mi The preferred airport for Tulum Cacao paradise is Cancun Intl. Airport (CUN). RoomsMake yourself at home in one of the 4 air-conditioned rooms featuring private plunge pools. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and microwaves.DiningEnjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.Business, Other Amenities A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Chambres non-fumeurs
Service en chambre
Concierge
Ménage
Salle de banquet
Service de change
Emplacement
La Veleta, Region 15, La Veleta, Tulum, Tulum, Quintana Roo, Mexique
Options de chambre
Premium Apartment, 1 Bedroom, Private Pool
2 Bedroom Penthouse Family Room with Private Pool
807 ft²
Standard Suite (Garden View) with Private Pool
1 Très Grand Lit Double
431 ft²
Superior Penthouse, 2 Bedrooms, Private Pool
1 Bedroom Deluxe Apartment (Garden View) with Private Pool
Deluxe Penthouse, Private Pool
1 Bedroom Deluxe Apartment with Private Pool
Penthouse Room with Private Pool
538 ft²
Superior Studio with Private Pool
441 ft²
Luxury Apartment, Private Pool
Penthouse Studio
Deluxe Suite with Private Pool
1 Bedroom Standard Room with Private Pool
Deluxe Apartment, Private Pool, Garden View
2 Bedroom Penthouse Superior Residence with Private Pool
Standard Studio with Private Pool and Terrace
Avis des voyageurs sur Cacao Tulum -Luxury Condos-
9.2
Superbe
Basé sur 3 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant Cacao Tulum -Luxury Condos-, les clients soulignent la modernité des logements de type condo et la serviabilité du personnel, tout en remarquant à plusieurs reprises le quartier en développement de La Veleta, avec des routes d'accès non pavées et accidentées, une faible accessibilité à pied et des infrastructures encore en cours de construction autour de la propriété.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant Cacao Tulum -Luxury Condos-, les clients soulignent la modernité des logements de type condo et la serviabilité du personnel, tout en remarquant à plusieurs reprises le quartier en développement de La Veleta, avec des routes d'accès non pavées et accidentées, une faible accessibilité à pied et des infrastructures encore en cours de construction autour de la propriété.
La piscine sur le toit et certaines piscines privées, ainsi que le bar sur le toit, sont appréciés, bien que la salle de sport fasse l'objet de critiques et que certains notent des problèmes de propreté ou de température de l'eau. Les commentaires concernant la propreté et l'entretien sont mitigés : certains trouvent les lieux très propres, tandis que d'autres signalent des zones sales, des problèmes d'équipements, des odeurs d'égout ou un service de ménage limité à une fois tous les trois jours, avec des frais supplémentaires pour un service plus fréquent. Cet établissement est idéal pour les voyageurs qui recherchent le confort d'un condo et l'espace, et qui sont à l'aise avec un quartier encore en développement.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients apprécient la piscine sur le toit et le bar, et certains logements disposent de piscines privées. La salle de sport est critiquée pour être sale et chaude, et certains font état de problèmes de propreté ou de température de l'eau des piscines.
Avis de voyageur à ce sujet
10
Martin
6 avr. 2022
·
A séjourné 2 nuits
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
2
Yesenia
5 août 2023
·
A séjourné 4 nuits
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Stella
20 déc. 2022
·
A séjourné 4 nuits
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
8
Christophe
20 nov. 2022
·
A séjourné 1 nuit
Tres bel hotel au colme piscine sur le toit superbe cadre magnifique
Tres bel hotel au colme piscine sur le toit superbe cadre magnifique
10
Ana
16 janv. 2023
·
A séjourné 3 nuits
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
8
PATRICIA
30 déc. 2022
·
A séjourné 19 355 nuits
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Emma
20 févr. 2023
·
A séjourné 4 nuits
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
10
Natalja
21 août 2023
·
A séjourné 4 nuits
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
8
victor
19 juin 2022
·
A séjourné 1 nuit
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ramon
31 janv. 2023
·
A séjourné 1 nuit
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté et l'entretien sont inconstants : beaucoup décrivent des lieux propres ou neufs, tandis que d'autres signalent des salles de bain ou des terrasses sales, des serviettes tachées, des odeurs d'égout, des équipements cassés et des ampoules grillées. Le service de ménage est assuré tous les trois jours, avec des frais supplémentaires pour un service ou des serviettes supplémentaires.
Avis de voyageur à ce sujet
10
Martin
6 avr. 2022
·
A séjourné 2 nuits
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
Excelente lugar y limpieza, la alberca increíble. Y el personal muy amable y buena onda.
2
Yesenia
5 août 2023
·
A séjourné 4 nuits
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Firas
7 avr. 2022
·
A séjourné 5 nuits
Nyt hotel som stadig har gang i byggeriet. Værelset var ikke rengjort, vi manglede toiletpapir og håndklæderne var plettede. Vi fik hurtig skiftet håndklæderne ud.
Nyt hotel som stadig har gang i byggeriet. Værelset var ikke rengjort, vi manglede toiletpapir og håndklæderne var plettede. Vi fik hurtig skiftet håndklæderne ud.
10
Marysol
17 févr. 2022
·
A séjourné 2 nuits
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
8
PATRICIA
30 déc. 2022
·
A séjourné 19 355 nuits
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Yamileth
9 mai 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
J
23 févr. 2023
·
A séjourné 3 nuits
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
8
ENNA
10 juin 2023
·
A séjourné 1 nuit
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
6
Manuel Alejandro
8 mars 2023
·
A séjourné 1 nuit
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
2
Carlos
1 déc. 2022
·
A séjourné 19 322 nuits
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les logements de type condo sont modernes et bien équipés, avec des cuisines ; certains penthouses sont spacieux et disposent de piscines privées. Les lits peuvent être fermes, le Wi‑Fi a été instable pour au moins un client, et les cuisines conviennent mieux à la préparation de plats simples qu'à des repas complets.
Avis de voyageur à ce sujet
10
Monique
27 févr. 2023
·
A séjourné 1 nuit
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
2
Yesenia
5 août 2023
·
A séjourné 4 nuits
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
10
Ana
9 févr. 2023
·
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
8
Stella
20 déc. 2022
·
A séjourné 4 nuits
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
10
Marysol
17 févr. 2022
·
A séjourné 2 nuits
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
10
Ana
16 janv. 2023
·
A séjourné 3 nuits
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
6
Emma
20 févr. 2023
·
A séjourné 4 nuits
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
10
Natalja
21 août 2023
·
A séjourné 4 nuits
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
10
Jose
4 févr. 2023
·
A séjourné 1 nuit
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment salué pour sa gentillesse, son aide et son efficacité à l'arrivée. La communication peut être difficile (pas de téléphone dans la chambre/uniquement un portable), et certains clients ont signalé une mauvaise gestion des problèmes ou un comportement inapproprié.
Avis de voyageur à ce sujet
10
Monique
27 févr. 2023
·
A séjourné 1 nuit
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
10
Ana
9 févr. 2023
·
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
10
Ana
16 janv. 2023
·
A séjourné 3 nuits
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
8
PATRICIA
30 déc. 2022
·
A séjourné 19 355 nuits
Reception check in and out very fast . Roof top pool nice . Place is clean
Reception check in and out very fast . Roof top pool nice . Place is clean
6
Yamileth
9 mai 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
J
23 févr. 2023
·
A séjourné 3 nuits
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
10
Pansy
2 juin 2023
·
A séjourné 2 nuits
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
8
ENNA
10 juin 2023
·
A séjourné 1 nuit
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
8
victor
19 juin 2022
·
A séjourné 1 nuit
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ashmaad
21 janv. 2022
·
A séjourné 2 nuits
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans le quartier en développement de La Veleta, avec des routes non pavées et en mauvais état, un éclairage limité et peu de commerces accessibles à pied ; la navigation peut être délicate et certains recommandent d'arriver de jour. Plusieurs personnes ont apprécié le cadre paisible ; l'accès est plus facile en voiture ou en taxi.
Avis de voyageur à ce sujet
2
Yesenia
5 août 2023
·
A séjourné 4 nuits
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
8
Stella
20 déc. 2022
·
A séjourné 4 nuits
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
4
Vicente
23 avr. 2022
·
A séjourné 1 nuit
Establecimiento en obras !! No deberían venderlo. Ruidos, polvo, … mal. Las calles son una vergüenza y parece zona industrial. Más cascos y botas de ingenieros y albañiles qué lugar de descanso y vacaciones .
Establecimiento en obras !! No deberían venderlo. Ruidos, polvo, … mal. Las calles son una vergüenza y parece zona industrial. Más cascos y botas de ingenieros y albañiles qué lugar de descanso y vacaciones .
10
Marysol
17 févr. 2022
·
A séjourné 2 nuits
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
6
Yamileth
9 mai 2023
·
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
10
Pansy
2 juin 2023
·
A séjourné 2 nuits
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
6
Emma
20 févr. 2023
·
A séjourné 4 nuits
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
8
Ramon
31 janv. 2023
·
A séjourné 1 nuit
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
10
Adam
5 janv. 2022
·
A séjourné 1 nuit
Great accomodation in a very quiet part of La Veleta, which for anyone who knows Tulum is an absolute godsend 🙏
Great accomodation in a very quiet part of La Veleta, which for anyone who knows Tulum is an absolute godsend 🙏
10
Jose
4 févr. 2023
·
A séjourné 1 nuit
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le service du bar sur le toit est salué par plusieurs clients ; l'un d'eux a noté que les prix étaient élevés.
Avis de voyageur à ce sujet
10
Ana
16 janv. 2023
·
A séjourné 3 nuits
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
Diseño .. confortable.. precio. Atención.. Es muy difícil comunicarse con recepción..ys que solo cur.tan con un celular.. aún así las personas te brindan una excelente atención!. servicio al cuarto hasta las 10pm.. no cuenta con agua bebible en habitación.. aunque sus habitaciones están muy bien equipadas (estufa, refri, utensilios de cocina etc) Los espacios comunitarios son muy agradables
6
Emma
20 févr. 2023
·
A séjourné 4 nuits
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
8
victor
19 juin 2022
·
A séjourné 1 nuit
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
La propiedad tiene muchas comodidades la atencion es muy buena, la recepcion tiene un servicio excelente y el bartender del rooftop es EXCEPCIONAL. Gamaliel, muchas gracias por el servicio sobre todo por tu cortesia y amabilidad. eres estupendo.
8
Ramon
31 janv. 2023
·
A séjourné 1 nuit
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Marysol
17 févr. 2022
·
A séjourné 2 nuits
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Condominio muy nuevo y limpio, personal muy amable. Todo el edificio está en excelentes condiciones. Es de fácil acceso si traes carro. Lo único es que no hay teléfono para comunicarse con recepción y la alberca estaba fría.
Politiques de l’établissement
Arrivée
Départ
Arrivée à partir de 15:00
Avant 13:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Équipements populaires
Chambres non-fumeurs
Service en chambre
Concierge
Ménage
Salle de banquet
Service de change
Activités
Jardin
Parcours de golf (sur place)
Pêche
Médecin de garde
Pool (Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Chambres non-fumeurs
Massage
Bar de la piscine
Chambre familiale
Smoke-Free Property
Services
Concierge
Ménage
Salle de banquet
Service de change
Coffre-fort
Blanchisserie
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
24-Hour Front Desk
Parking
Parking gratuit