Palafitos Overwater Bungalows, All & More Inclusive - Adults Only
1 259 $US
/nuit
Moyenne pour septembre
Prix pour Palafitos Overwater Bungalows, All & More Inclusive - Adults Only
Sélectionnez les dates pour voir les prix et les disponibilités
1 259 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Palafitos Overwater Bungalows, All & More Inclusive - Adults Only, les prix par nuit s'élèvent en moyenne à 1 201 $US pendant le mois le moins cher (juillet) et à 1 819 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 1 641 $US |
| février | 1 819 $US |
| mars | 1 615 $US |
| avril | 1 704 $US |
| mai | 1 319 $US |
| juin | 1 213 $US |
| juillet | 1 201 $US |
| août | 1 295 $US |
| septembre | 1 259 $US |
| octobre | 1 346 $US |
| novembre | 1 404 $US |
| décembre | 1 348 $US |
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sept. · 1 259 $US
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Le plus cher : février (env. 1 819 $US)
Le moins cher : juillet (env. 1 201 $US)
À propos de cet établissement
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. 4 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les services et équipements o...
Équipements
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. 4 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les services et équipements offerts par cet hébergement de style méditerranéen vous trouvez également l'accès Wi-Fi à Internet gratuit et une salle de banquet.
Services de l'établissement
En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine internationale de OVERWATER GRILL & WINE BA, l'un des 5 restaurants de cet hébergement ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. L'hébergement vous invite à la détente dans un de ses 6 bars/lounges. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Choisissez une des 30 chambres climatisées de l'hébergement et profitez des nombreux services et équipements à votre disposition, notamment un petit bassin privé et une TV connectée. Les chambres sont dotées d'un balcon. Des chaînes par câble sont à votre disposition et vous invitent au divertissement. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Palafitos Overwater Bungalows, All & More Inclusive - Adults Only - All inclusive, vous profiterez d'un séjour à Playa del Carmen (Maroma), à moins de 15 minutes en voiture de Plage de Maroma et Parc écologique Tres Rios. Cet hébergement tout inclus se trouve à 17 km de Rue commerçante Quinta Avenida et à 17,1 km de Plage principale de Playa del Carmen.
À proximité
Plage de Maroma(0.1 miles)
Paradise Beach (plage)(0.5 miles)
Parc écologique Tres Rios(4.6 miles)
Playa Paraiso Golf Club(5.6 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(5.9 miles)
Parcours de Golf Nicklaus Design(6.2 miles)
Club de golf de Gran Coyote(7.5 miles)
Playa Xcalacoco(8 miles)
Parcours de golf El Camaleon Mayakoba(8.1 miles)
Chun-Zumbul (site de plongée)(8.3 miles)
Plage de Punta Esmeralda(9.2 miles)
Plage Avenida Colosio(9.8 miles)
Plaza Las Américas(10.2 miles)
Plage Playa 88(10.3 miles)
Super Chedraui Selecto Avenida 10(10.4 miles)
Aéroport international Cozumel (CZM)(32.5 miles)
Aéroport international de Cancún (CUN)(27.2 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera Cancun Tulum, Km 55.3, Playa del Carmen, Quintana Roo, Mexique
Plage de Maroma (0.1 miles)
Paradise Beach (plage) (0.5 miles)
Parc écologique Tres Rios (4.6 miles)
Playa Paraiso Golf Club (5.6 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya (5.9 miles)
Parcours de Golf Nicklaus Design (6.2 miles)
Options de chambre
3
Overwater Bungalow
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
600 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparéPiscine profonde
3
Palafitos Elite Overwater Bungalow
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
600 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparéPiscine profonde
Avis des voyageurs sur Palafitos Overwater Bungalows, All & More Inclusive - Adults Only
9.5
Exceptionnel
Basé sur 207 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Palafitos Overwater Bungalows, All & More Inclusive - Adults Only, les voyageurs soulignent systématiquement un service exceptionnel assuré par un majordome dédié, des bungalows luxueux sur pilotis avec piscines privées et vue sur l'océan, ainsi qu'une expérience culinaire mémorable, bien que la présence récurrente d'algues puisse parfois affecter la baignade et l'ambiance de la plage.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Palafitos Overwater Bungalows, All & More Inclusive - Adults Only, les voyageurs soulignent systématiquement un service exceptionnel assuré par un majordome dédié, des bungalows luxueux sur pilotis avec piscines privées et vue sur l'océan, ainsi qu'une expérience culinaire mémorable, bien que la présence récurrente d'algues puisse parfois affecter la baignade et l'ambiance de la plage.
Le service de femme de chambre et la propreté générale reçoivent de nombreux compliments, avec seulement quelques critiques occasionnelles concernant l'entretien de la piscine. Les installations telles que le spa, la plage et les piscines, les lits balinais et les transferts aéroportuaires, ainsi que l'accès à l'établissement sœur voisin, ajoutent confort et choix. Attendez-vous à une escapade sereine, réservée aux adultes, avec un service remarquable et un confort haut de gamme.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients apprécient le spa, la plage et les piscines, ainsi que les lits balinais et les transferts aéroportuaires pratiques, avec accès aux installations de l'hôtel sœur voisin. Certains ont mentionné des lacunes, comme un service de boissons limité au bord de la piscine ou une propreté moyenne de la piscine.
Avis de voyageur à ce sujet
10
Jennifer
5 avr. 2025
·
A séjourné 4 nuits
Palafitos was gorgeous and service was amazing. Excellent food and the live music at dinner and by the pool were great entertainment.
Palafitos was gorgeous and service was amazing. Excellent food and the live music at dinner and by the pool were great entertainment.
10
Jose Rodrigo
1 sept. 2024
·
A séjourné 2 nuits
Excelente, la atención, la variedad en comida, bebidas, gym, spa, bar, karaoke, disco, privacidad, limpieza, todo perfecto!
Excelente, la atención, la variedad en comida, bebidas, gym, spa, bar, karaoke, disco, privacidad, limpieza, todo perfecto!
10
Pedro
10 nov. 2024
·
A séjourné 3 nuits
Had a wonderful time. Aside from an awesome room, the best were the dedicated butlers that always available. We could order in our room anytime we wanted, all included. We could also enjoy the activities and restaurants at their sister hotel next door which is a short walking distance. Thanks!
Had a wonderful time. Aside from an awesome room, the best were the dedicated butlers that always available. We could order in our room anytime we wanted, all included. We could also enjoy the activities and restaurants at their sister hotel next door which is a short walking distance. Thanks!
10
robert
6 mars 2025
·
A séjourné 4 nuits
There is nothing to dislike about this place from the time you arrive until the time you car picks you up. The staff and facilities are second to non and I will return
There is nothing to dislike about this place from the time you arrive until the time you car picks you up. The staff and facilities are second to non and I will return
6
Marijan
27 août 2025
·
A séjourné 6 nuits
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
10
E.L.
3 avr. 2025
·
A séjourné 4 nuits
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
10
Katina
4 mars 2025
·
A séjourné 3 nuits
I must say this was one of favorite trips! Always wanted to do this and just decided it was time. Can’t say enough about the accommodations, atmosphere, service, food, and friendly staff. The grounds people worked so hard everyday to keep it beautiful. Includes private airport shuttle to pristine Maroma Beach with access to your personal cabanas available with picnic lunch. Plus you have access to all restaurants, bars, and pools at adjacent sister property, El Dorado Maroma. Our bungalow included several glass bottom floors, stocked minibars, and anytime free room service for breakfast, lunch or dinner on your balcony (complete with private infinity pool, outdoor shower, lower deck with direct stair access to the beautiful blue water) and your personal butler to help with all reservations and requests. Completely pampered. Best EVER!
I must say this was one of favorite trips! Always wanted to do this and just decided it was time. Can’t say enough about the accommodations, atmosphere, service, food, and friendly staff. The grounds people worked so hard everyday to keep it beautiful. Includes private airport shuttle to pristine Maroma Beach with access to your personal cabanas available with picnic lunch. Plus you have access to all restaurants, bars, and pools at adjacent sister property, El Dorado Maroma. Our bungalow included several glass bottom floors, stocked minibars, and anytime free room service for breakfast, lunch or dinner on your balcony (complete with private infinity pool, outdoor shower, lower deck with direct stair access to the beautiful blue water) and your personal butler to help with all reservations and requests. Completely pampered. Best EVER!
10
Matthew
4 avr. 2025
·
A séjourné 4 nuits
This is a beautiful property with plenty of things to do on a daily basis or do nothing at all and relax whatever you like best!
This is a beautiful property with plenty of things to do on a daily basis or do nothing at all and relax whatever you like best!
10
Kyle Brandon
9 mai 2025
·
A séjourné 3 nuits
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
10
Alexander S
22 mars 2025
·
A séjourné 7 nuits
Palafitos was an unforgettable experience!!! The beach is shallow so the waves are never big. Staying on the water is magical. The Palafitos area is "quite luxury" style. EVERYTHING is designed to make sure you have a relaxing experience. The restaurant is wonderful. Though there are other restaurants on the property, we only visited the Caribbean once, and it couldn't even compare to Palafitos. You can have your lunch brought to you to your Bali bed. Having breakfast on our balcony was delightful. Having a butler was a nice touch. Fernanda was very attentive! Alberto was very friendly and helpful, remembered everyone's name. The beach attendant stole the show-Outstanding, excellent!!! He definitely loves his job. Made our stay extra special!!! Palafitos restaurant breakfast and lunch manager was so kind and went an extra mile 🙌 ALL Palafitos staff were next level, compared to other resorts we stayed at. There was seaweed, but they work SO HARD to get rid of it. It's going to be hard to beat this experience. Thank you Palafitos!!!!
Palafitos was an unforgettable experience!!! The beach is shallow so the waves are never big. Staying on the water is magical. The Palafitos area is "quite luxury" style. EVERYTHING is designed to make sure you have a relaxing experience. The restaurant is wonderful. Though there are other restaurants on the property, we only visited the Caribbean once, and it couldn't even compare to Palafitos. You can have your lunch brought to you to your Bali bed. Having breakfast on our balcony was delightful. Having a butler was a nice touch. Fernanda was very attentive! Alberto was very friendly and helpful, remembered everyone's name. The beach attendant stole the show-Outstanding, excellent!!! He definitely loves his job. Made our stay extra special!!! Palafitos restaurant breakfast and lunch manager was so kind and went an extra mile 🙌 ALL Palafitos staff were next level, compared to other resorts we stayed at. There was seaweed, but they work SO HARD to get rid of it. It's going to be hard to beat this experience. Thank you Palafitos!!!!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Le service de femme de chambre est constamment salué et de nombreux clients décrivent les chambres et les espaces extérieurs comme très propres ou impeccables. Une critique a toutefois soulevé un problème de propreté de la piscine.
Avis de voyageur à ce sujet
10
Molly
13 juil. 2025
·
A séjourné 5 nuits
Everything was top notch! Clean, great staff, wonderful service, beautiful grounds.
Everything was top notch! Clean, great staff, wonderful service, beautiful grounds.
6
Marijan
27 août 2025
·
A séjourné 6 nuits
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
10
E.L.
3 avr. 2025
·
A séjourné 4 nuits
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
10
Aaron
14 mars 2025
·
A séjourné 4 nuits
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
10
Ferida
28 févr. 2025
·
A séjourné 5 nuits
What an absolute incredible experience to get away and be spoiled by wonderful people. The bungalows are beautiful and clean. The staff is very accommodating! Shout out to Alberto, Daniel and Janet who accommodated all of our needs and wants. The Palafitos restaurant hands down the best restaurant at Maroma Beach! The beach itself is serene and breathtaking. I can keep going on and on but I HIGHLY recommend you see it for yourself. Def worth it! Tip: book on Black Friday, travel Tuesday deal!
What an absolute incredible experience to get away and be spoiled by wonderful people. The bungalows are beautiful and clean. The staff is very accommodating! Shout out to Alberto, Daniel and Janet who accommodated all of our needs and wants. The Palafitos restaurant hands down the best restaurant at Maroma Beach! The beach itself is serene and breathtaking. I can keep going on and on but I HIGHLY recommend you see it for yourself. Def worth it! Tip: book on Black Friday, travel Tuesday deal!
10
Marjory
13 mai 2025
·
A séjourné 4 nuits
All staff was friendly and courteous. Special thanks to Yasser anf Fernando and the male bartender near the palafitos check in. Housekeeping services were excellent
All staff was friendly and courteous. Special thanks to Yasser anf Fernando and the male bartender near the palafitos check in. Housekeeping services were excellent
10
Kyle Brandon
9 mai 2025
·
A séjourné 3 nuits
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
10
DeAndre
17 nov. 2025
·
A séjourné 3 nuits
Clean room, very friendly and helpful staff. We literally felt like kings and queens, we were pampered to the fullest. Amazing time. Enrique, Alberto, Alvaro, Shirem did an awesome job, they made us feel very welcome. We will definitely be back.
Clean room, very friendly and helpful staff. We literally felt like kings and queens, we were pampered to the fullest. Amazing time. Enrique, Alberto, Alvaro, Shirem did an awesome job, they made us feel very welcome. We will definitely be back.
10
Magalys
28 sept. 2024
·
A séjourné 4 nuits
Los bungalows están muy lindos , mucha tranquilidad,muy limpio todo, el personal muy atentos y serviciales , pienso que la calidad de la comida para el precio que pagamos debería de estar a otro nivel.
Los bungalows están muy lindos , mucha tranquilidad,muy limpio todo, el personal muy atentos y serviciales , pienso que la calidad de la comida para el precio que pagamos debería de estar a otro nivel.
10
Kimberly Ann
29 mai 2024
·
A séjourné 4 nuits
Butler service was fantastic! Super clean, safe, and beautiful. Our favorite resort in Riviera Maya!
Butler service was fantastic! Super clean, safe, and beautiful. Our favorite resort in Riviera Maya!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les bungalows sur pilotis sont largement salués pour leurs équipements luxueux — piscines privées, panneaux de sol en verre, douches en plein air et vues imprenables sur la mer — qui créent un séjour paisible et romantique. Certains clients ont signalé des problèmes de climatisation ou d'entretien en chambre, et les algues ou les barrières ont affecté la vue/la baignade pour quelques-uns.
Avis de voyageur à ce sujet
10
Glenn
22 nov. 2025
·
A séjourné 4 nuits
The very helpful always there to ask if they could help with anything staff. The over the water room was amazing. 24 hour room service. The Restaurants was amazing
The very helpful always there to ask if they could help with anything staff. The over the water room was amazing. 24 hour room service. The Restaurants was amazing
10
Marcus
7 juin 2025
·
A séjourné 3 nuits
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
10
Christopher
23 févr. 2025
·
A séjourné 2 nuits
The peacefulness of the ocean right under your feet
The peacefulness of the ocean right under your feet
8
Alejandro
16 juin 2024
·
A séjourné 3 nuits
Excelente comida , buen servicio … lo único q tienen q mejorar es el aire acondicionado en la hab , hacía calor por la noche
Excelente comida , buen servicio … lo único q tienen q mejorar es el aire acondicionado en la hab , hacía calor por la noche
10
Jennifer
28 sept. 2024
·
A séjourné 5 nuits
WOW What an absolutely exceptional experience. The bungalows are luxurious and filled with peekaboo windows to the water below. The private balcony and pools are the cherry on top; if we were at the room I was in the pool. The outdoor shower and Jacuzzi tub make for the best bathing experiences. The service is absolutely top notch, our butlers Janet and Pilar went above and beyond to make sure our stay was as comfortable as possible. The Palafitos restaurant is a dining experience like no other. The multi course meals are works of art and if you are lucky enough to eat during a themed night, it is an experience you will literally never forget. The views are incredible and all amenities are easily accessible and readily available. You will absolutely not regret booking here, I cannot recommend this hotel higher. Before the end of our stay we were already planning our next stay here.
WOW What an absolutely exceptional experience. The bungalows are luxurious and filled with peekaboo windows to the water below. The private balcony and pools are the cherry on top; if we were at the room I was in the pool. The outdoor shower and Jacuzzi tub make for the best bathing experiences. The service is absolutely top notch, our butlers Janet and Pilar went above and beyond to make sure our stay was as comfortable as possible. The Palafitos restaurant is a dining experience like no other. The multi course meals are works of art and if you are lucky enough to eat during a themed night, it is an experience you will literally never forget. The views are incredible and all amenities are easily accessible and readily available. You will absolutely not regret booking here, I cannot recommend this hotel higher. Before the end of our stay we were already planning our next stay here.
10
Joshua
2 juin 2025
·
A séjourné 6 nuits
Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.
Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.
10
Aaron
14 mars 2025
·
A séjourné 4 nuits
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
4
juan carlos
27 mai 2024
·
A séjourné 3 nuits
I wish i could say positive things but bothing like the video and pics my villa was surrounded with seaweed and the water didnt look like advertised As far as the room it was ok... the electricity outlets did not work and had to get them replaced for the price yiur paying u would expect everything to be in working order. Also the telephone in the room did not work couldnt call front desk or request room service from phone in room i personally would not pay to stay there again
I wish i could say positive things but bothing like the video and pics my villa was surrounded with seaweed and the water didnt look like advertised As far as the room it was ok... the electricity outlets did not work and had to get them replaced for the price yiur paying u would expect everything to be in working order. Also the telephone in the room did not work couldnt call front desk or request room service from phone in room i personally would not pay to stay there again
6
sheila
12 oct. 2024
·
A séjourné 6 nuits
We booked elite bungalows on the water and yet four of the 10 ocean facing bungalow rooms have an ugly water barrier in front of ocean. It’s disappointing and also as it is misleading from photos on the hotel website. We were moved two rooms away yet it’s imperative the hotel needs to inform the consumer in advance to spending $1,800 a night! Staff is excellent but in no way can I recommend this property
We booked elite bungalows on the water and yet four of the 10 ocean facing bungalow rooms have an ugly water barrier in front of ocean. It’s disappointing and also as it is misleading from photos on the hotel website. We were moved two rooms away yet it’s imperative the hotel needs to inform the consumer in advance to spending $1,800 a night! Staff is excellent but in no way can I recommend this property
10
Charles
8 juin 2024
·
A séjourné 5 nuits
Resort was excellent we stayed in the Elite Overwater Bungalows and the view was amazing & Palafitos restaurant was outstanding overall 10 out of 10 will visit again
Resort was excellent we stayed in the Elite Overwater Bungalows and the view was amazing & Palafitos restaurant was outstanding overall 10 out of 10 will visit again
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est exceptionnel, notamment le soutien personnalisé du majordome, avec un personnel décrit comme attentionné, professionnel et proactif. Quelques plaintes occasionnelles mentionnent un enregistrement lent ou un manque d'attention au bord de la piscine.
Avis de voyageur à ce sujet
10
Amy
4 mai 2025
·
A séjourné 8 nuits
Absolutely amazing . What a wonderful & perfect vacation! our butlers Enrique & Fernando were wonderful & took care of our every wish. Alfredo & Daniel were amazing bartenders and always knew our favourite drinks and were always so friendly and wonderful. Gustavo in Ricks bar was an absolute treat! Mixing fun cocktails and always so welcoming. Alberto shuttles you around the resort anytime on the cart and is just so friendly and kind every day! Erik helped us with all the activities and even though the water was to rough to kayak far we were so thankful to him for helping us get to take them out. All the staff just work so hard to make sure your every wish comes true. We plan to come back in February it was so wonderful!
Absolutely amazing . What a wonderful & perfect vacation! our butlers Enrique & Fernando were wonderful & took care of our every wish. Alfredo & Daniel were amazing bartenders and always knew our favourite drinks and were always so friendly and wonderful. Gustavo in Ricks bar was an absolute treat! Mixing fun cocktails and always so welcoming. Alberto shuttles you around the resort anytime on the cart and is just so friendly and kind every day! Erik helped us with all the activities and even though the water was to rough to kayak far we were so thankful to him for helping us get to take them out. All the staff just work so hard to make sure your every wish comes true. We plan to come back in February it was so wonderful!
10
Danette K
10 juil. 2025
·
A séjourné 6 nuits
The staff was fabulous. Everything about this resort is fabulous. We’ll go back at least once or twice a year. Love it!!!
The staff was fabulous. Everything about this resort is fabulous. We’ll go back at least once or twice a year. Love it!!!
10
E.L.
3 avr. 2025
·
A séjourné 4 nuits
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
From the moment we arrived, our experience at Palafitos Overwater Bungalows was extraordinary. Every detail was handled flawlessly, allowing us to fully relax in paradise. Aldo, our daytime butler, was incredible—his attentiveness and warmth made our stay effortless. In the evenings, Enrique seamlessly continued that exceptional service. Alberto, the bellman and resort driver, always greeted us with a smile, ensuring smooth transportation. Berta, our daytime maid, kept everything immaculate, while our night maid created a cozy, restful space. Leonardo, our room service server, delivered each meal with professionalism and warmth. The property itself is breathtaking—stunning views, luxurious accommodations, and world-class dining. Every aspect is designed for pure relaxation. From private limo pickup at the airport to a personal escort back to our gate, the service was flawless. This was a once-in-a-lifetime experience—absolute luxury in an idyllic setting. If you’re seeking the ultimate getaway, this is it. A bucket-list destination that exceeded every expectation.
10
Adam
16 août 2025
·
A séjourné 4 nuits
Everything was fantastic! Especially the service!
Everything was fantastic! Especially the service!
10
Carlos
11 juil. 2025
·
A séjourné 3 nuits
Next level VIP service worth every penny.
Next level VIP service worth every penny.
4
gabriel
23 déc. 2023
·
A séjourné 2 nuits
muy lento el check inn, al llegar a la puerta de entrada dijeron que no estaba nuestro registro y luego resulto que siempre si pero nos entretuvieron, no dejaban entrar a un transporte privado que nos trajo, no nos sentimos bien venidos
muy lento el check inn, al llegar a la puerta de entrada dijeron que no estaba nuestro registro y luego resulto que siempre si pero nos entretuvieron, no dejaban entrar a un transporte privado que nos trajo, no nos sentimos bien venidos
10
Mathieu
14 juil. 2025
·
A séjourné 4 nuits
The absolute best experience for an anniversary or honeymoon! The staff is amazing. The Butlers were so nice and attentive and everyone was so amazing throughout the stay!
The absolute best experience for an anniversary or honeymoon! The staff is amazing. The Butlers were so nice and attentive and everyone was so amazing throughout the stay!
10
Kyle Brandon
9 mai 2025
·
A séjourné 3 nuits
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
10
Jen
14 août 2025
·
A séjourné 5 nuits
Staff was very nice, courteousness, and polite. Greatest time staying in over water bungalow. Great food all around the resort. The seaweed patches were big but resort cleaned them up very fast.
Staff was very nice, courteousness, and polite. Greatest time staying in over water bungalow. Great food all around the resort. The seaweed patches were big but resort cleaned them up very fast.
10
Lane
23 nov. 2025
·
A séjourné 7 nuits
This day was absolutely amazing, the service was outstanding. I have never been to a resort like it anywhere and I’ve been to Tahiti. I’ve been to Japan. I’ve been all over the world and this was the most amazing stay that I have ever experienced. I would encourage Anybody to. do the all-inclusive plus and they really mean Plus.
This day was absolutely amazing, the service was outstanding. I have never been to a resort like it anywhere and I’ve been to Tahiti. I’ve been to Japan. I’ve been all over the world and this was the most amazing stay that I have ever experienced. I would encourage Anybody to. do the all-inclusive plus and they really mean Plus.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre paisible et pittoresque sur l'eau, sur la plage de Maroma. Les algues (sargasses) peuvent parfois limiter la baignade ou provoquer des odeurs, bien que les efforts du personnel pour les éliminer soient remarqués.
Avis de voyageur à ce sujet
10
Franchesca Powell
7 avr. 2024
·
A séjourné 4 nuits
This was our second time there and we love it. So quiet, luxurious, attentive and serene. Aldo is an amazing head of butlers and is top notch. We miss our folks from the last time but he was still there and took great care of us. Seaweed is a concern for this whole carribean/gulf region but they work hard to control it. The seaweed was better this year. Likely environmental. You can't go wrong if you wave to relax and have peace. We are young there and we are mid 40's. Average age is about 55 it seems. We were the only Black people there the whole time we were there and that was on the other properties as well as far as we could see. Let's just say everyone knew who we were and where we stayed. Still an awesome experience and worth the money for what you get!
This was our second time there and we love it. So quiet, luxurious, attentive and serene. Aldo is an amazing head of butlers and is top notch. We miss our folks from the last time but he was still there and took great care of us. Seaweed is a concern for this whole carribean/gulf region but they work hard to control it. The seaweed was better this year. Likely environmental. You can't go wrong if you wave to relax and have peace. We are young there and we are mid 40's. Average age is about 55 it seems. We were the only Black people there the whole time we were there and that was on the other properties as well as far as we could see. Let's just say everyone knew who we were and where we stayed. Still an awesome experience and worth the money for what you get!
2
PARAS
21 juil. 2025
·
A séjourné 2 nuits
Lots of seaweeds and no view.
Lots of seaweeds and no view.
10
Marcus
7 juin 2025
·
A séjourné 3 nuits
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
6
Marijan
27 août 2025
·
A séjourné 6 nuits
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
Unique was only restaurant at Palafitos Ocean was not swimmable and smells around the area on the beach not so good ( poor conditions in that department), room didn’t have iron, around the pool no one is asking for drinks, cleanliness at the pool poor. Butlers have a nice smile but work is small. Spa excellent. Entertainment 5 out of 10 Overall 5 out of 10
10
Daisy
24 juin 2025
·
A séjourné 4 nuits
Una excelente propiedad, una excelente experiencia, todo muy confortable dentro y fuera del Bungaló una atención excelente desde que te reciben en el aeropuerto, todo el personal muy profesional , amable y atento, superó nuestras expectativas, sólo pienso que pudiera ser un poco más económica debido al salgazo o algas, que permanece todo el tiempo en la playa, a pesar del gran esfuerzo que se ve, realizan por mantenerla limpia pero en general todo muy bueno
Una excelente propiedad, una excelente experiencia, todo muy confortable dentro y fuera del Bungaló una atención excelente desde que te reciben en el aeropuerto, todo el personal muy profesional , amable y atento, superó nuestras expectativas, sólo pienso que pudiera ser un poco más económica debido al salgazo o algas, que permanece todo el tiempo en la playa, a pesar del gran esfuerzo que se ve, realizan por mantenerla limpia pero en general todo muy bueno
4
juan carlos
27 mai 2024
·
A séjourné 3 nuits
I wish i could say positive things but bothing like the video and pics my villa was surrounded with seaweed and the water didnt look like advertised As far as the room it was ok... the electricity outlets did not work and had to get them replaced for the price yiur paying u would expect everything to be in working order. Also the telephone in the room did not work couldnt call front desk or request room service from phone in room i personally would not pay to stay there again
I wish i could say positive things but bothing like the video and pics my villa was surrounded with seaweed and the water didnt look like advertised As far as the room it was ok... the electricity outlets did not work and had to get them replaced for the price yiur paying u would expect everything to be in working order. Also the telephone in the room did not work couldnt call front desk or request room service from phone in room i personally would not pay to stay there again
10
Alexander S
22 mars 2025
·
A séjourné 7 nuits
Palafitos was an unforgettable experience!!! The beach is shallow so the waves are never big. Staying on the water is magical. The Palafitos area is "quite luxury" style. EVERYTHING is designed to make sure you have a relaxing experience. The restaurant is wonderful. Though there are other restaurants on the property, we only visited the Caribbean once, and it couldn't even compare to Palafitos. You can have your lunch brought to you to your Bali bed. Having breakfast on our balcony was delightful. Having a butler was a nice touch. Fernanda was very attentive! Alberto was very friendly and helpful, remembered everyone's name. The beach attendant stole the show-Outstanding, excellent!!! He definitely loves his job. Made our stay extra special!!! Palafitos restaurant breakfast and lunch manager was so kind and went an extra mile 🙌 ALL Palafitos staff were next level, compared to other resorts we stayed at. There was seaweed, but they work SO HARD to get rid of it. It's going to be hard to beat this experience. Thank you Palafitos!!!!
Palafitos was an unforgettable experience!!! The beach is shallow so the waves are never big. Staying on the water is magical. The Palafitos area is "quite luxury" style. EVERYTHING is designed to make sure you have a relaxing experience. The restaurant is wonderful. Though there are other restaurants on the property, we only visited the Caribbean once, and it couldn't even compare to Palafitos. You can have your lunch brought to you to your Bali bed. Having breakfast on our balcony was delightful. Having a butler was a nice touch. Fernanda was very attentive! Alberto was very friendly and helpful, remembered everyone's name. The beach attendant stole the show-Outstanding, excellent!!! He definitely loves his job. Made our stay extra special!!! Palafitos restaurant breakfast and lunch manager was so kind and went an extra mile 🙌 ALL Palafitos staff were next level, compared to other resorts we stayed at. There was seaweed, but they work SO HARD to get rid of it. It's going to be hard to beat this experience. Thank you Palafitos!!!!
10
Jen
14 août 2025
·
A séjourné 5 nuits
Staff was very nice, courteousness, and polite. Greatest time staying in over water bungalow. Great food all around the resort. The seaweed patches were big but resort cleaned them up very fast.
Staff was very nice, courteousness, and polite. Greatest time staying in over water bungalow. Great food all around the resort. The seaweed patches were big but resort cleaned them up very fast.
10
AMIT
11 juin 2025
·
A séjourné 1 nuit
Palafitos is one of the best places I have ever stayed. I am going to visit Mexico and stay at Palafitos again. The area, view from rooms, accommodation standards, restaurants, staffs, I mean, everything is just great about Palafitos.
Palafitos is one of the best places I have ever stayed. I am going to visit Mexico and stay at Palafitos again. The area, view from rooms, accommodation standards, restaurants, staffs, I mean, everything is just great about Palafitos.
4
Santiago Rivera Robles
5 sept. 2025
·
A séjourné 1 nuit
Aunque el tema del sargazo no es culpa del hotel. Si es vender algo que no está en las condiciones para venderse. Es un hotel en el agua. Y si el hotel está lleno de sargazo que no se puede uno meter al mar o incluso abrir la ventana porque huele mal. Pues sería bueno que el hotel invierta en cómo detener el sargazo para que no entre en esa zona específica.
Aunque el tema del sargazo no es culpa del hotel. Si es vender algo que no está en las condiciones para venderse. Es un hotel en el agua. Y si el hotel está lleno de sargazo que no se puede uno meter al mar o incluso abrir la ventana porque huele mal. Pues sería bueno que el hotel invierta en cómo detener el sargazo para que no entre en esa zona específica.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La restauration reçoit de très bonnes critiques, notamment au restaurant Palafitos, avec de nombreux clients louant les excellents repas et le service d'étage 24h/24. Les besoins alimentaires spécifiques sont bien pris en compte ; certains souhaiteraient toutefois une qualité supérieure à certains moments.
Avis de voyageur à ce sujet
10
Glenn
22 nov. 2025
·
A séjourné 4 nuits
The very helpful always there to ask if they could help with anything staff. The over the water room was amazing. 24 hour room service. The Restaurants was amazing
The very helpful always there to ask if they could help with anything staff. The over the water room was amazing. 24 hour room service. The Restaurants was amazing
10
Marcus
7 juin 2025
·
A séjourné 3 nuits
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
This place was amazing! 5 star treatment from the beginning to the end. Food was amazing, service, beautiful beach beside the seaweed. But it’s everywhere. The bungalow was exceptionally nice.
8
HENRIQUE
23 oct. 2024
·
A séjourné 7 nuits
The food was amazing
The food was amazing
10
Joshua
2 juin 2025
·
A séjourné 6 nuits
Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.
Our honeymoon at the Palafitos Overwater Bungalows was pure perfection from start to finish. The luxurious sedan pick-up set the tone for the top-notch service we experienced throughout our stay. Our overwater bungalow was breathtaking – panoramic views of the Caribbean Sea, a private infinity plunge pool, and even a glass-bottom floor panel. The service was truly extraordinary, led by our incredible butler, Yasser. He anticipated our every need, orchestrating our stay with grace and genuine warmth. Yasser made us feel like cherished friends, always going above and beyond. Our beach butler, Rafael, was equally delightful, ensuring our beach days were pure bliss with refreshing drinks and a constant smile. The food was a revelation, far beyond "5-star." Every meal was a Michelin-star style masterpiece, meticulously crafted and exquisitely presented. We savored fresh seafood, perfectly cooked steaks, and innovative dishes that delighted our palates. The attentive staff in every restaurant made each dining experience memorable. Beyond the service and sublime cuisine, the Palafitos exuded serenity and romance. The intimate setting ensured privacy, and we loved swimming from our private deck and soaking in the sunsets. It was an immersive experience in unparalleled luxury and heartfelt hospitality. Our honeymoon was a dream, where every need was anticipated and every moment felt magical. We left with hearts full of gratitude and a longing to return to this paradise.
10
Aaron
14 mars 2025
·
A séjourné 4 nuits
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
Loved our stay at Palafitos. Pros: the service is excellent. Very, very nice staff. Our Butlers were over the top amazing. My favorite drink is Dr Pepper. Fernando went out of his way to deliver bottles to our room. William always made sure our breakfast was delivered to our room each morning. Eating on the deck overlooking the ocean was a favorite. Cannot get any better than the bungalows. The private deck and plunge pool was so nice. Used the outdoor shower. Just a step into the beautiful ocean. The beaches were clean. Our butlers made sure there was a Bali bed available for lunch and an afternoon siesta. No stress in getting the perfect beach location. Service on the beach was amazing. Food was great. This is the place for you if you have allergies. My husband is gluten allergic. All menu items were labeled. Staff always asked about allergies and assured us when the food was delivered that it was in fact gluten free. Sooo nice. All the food tasted great. Never had a bad meal. Most quiet and relaxing resort we have ever been to. Our butler helped us book a tour of Tulum ruins through Lomas. Very easy process and we were able to design our day and had a tour guide, Jesus Huet, all day to ourselves- was excellent! Cons: not really a con but just a note- the butlers are so attentive that they come around a lot during the day. Use the ‘do not disturb’ door hanger if you do not want to be disturbed. Nothing bad to say about Palafitos. Would definitely come back!
10
Kyle Brandon
9 mai 2025
·
A séjourné 3 nuits
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
Right from touch down at the airport we were treated so well. The staff and service was exceptional. From your personal butler to the property maintenance staff, everyone was so friendly all the time. The attention to detail and cleanliness was amazing and every request was fulfilled. Thank you Janet and Aldo as well as the transportation guy in the resort, and everyone else for making it such a pleasurable trip. The food at the resturant was amazing for breakfast, lunch and dinner and room service snacks were also amazing. The property and amenities were great including the spa, beach and pools. They worked tirelessly go get rid of the sargassium that washed ashore. We will definatly be back and add on a few extra days.
10
Tannesha
26 oct. 2024
·
A séjourné 4 nuits
This was the best resort I've stayed at. The attention to customer service was amazing. We had 2 butlers Samantha and Janet that they went over and beyond for us. From the beach service to the restaurant and room service we wanted for nothing. I've never been on a resort where the food was amazing every meal. Definitely can't wait to return.
This was the best resort I've stayed at. The attention to customer service was amazing. We had 2 butlers Samantha and Janet that they went over and beyond for us. From the beach service to the restaurant and room service we wanted for nothing. I've never been on a resort where the food was amazing every meal. Definitely can't wait to return.
10
Magalys
28 sept. 2024
·
A séjourné 4 nuits
Los bungalows están muy lindos , mucha tranquilidad,muy limpio todo, el personal muy atentos y serviciales , pienso que la calidad de la comida para el precio que pagamos debería de estar a otro nivel.
Los bungalows están muy lindos , mucha tranquilidad,muy limpio todo, el personal muy atentos y serviciales , pienso que la calidad de la comida para el precio que pagamos debería de estar a otro nivel.
10
Charles
8 juin 2024
·
A séjourné 5 nuits
Resort was excellent we stayed in the Elite Overwater Bungalows and the view was amazing & Palafitos restaurant was outstanding overall 10 out of 10 will visit again
Resort was excellent we stayed in the Elite Overwater Bungalows and the view was amazing & Palafitos restaurant was outstanding overall 10 out of 10 will visit again
10
Ann
1 avr. 2025
·
A séjourné 7 nuits
The staff were excellent and made up for anything not great in the bungalow. Butlers Yasser, Aimee and Daniel were special. The food at the Palafitos was exceptional.
The staff were excellent and made up for anything not great in the bungalow. Butlers Yasser, Aimee and Daniel were special. The food at the Palafitos was exceptional.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Chu
8 juil. 2026
·
A séjourné 2 nuits
Avoid late May to September as the beach isnt clear due to seaweed. We didn't even put our feet in the water. I know It is not really the staffs fault but that is why it 4 stars. Resorts and all inclusive service is 5 stars. Staffs still kind expect tips which is fine but when they kinda show it in their actions would be a turn off for us so no tip for those that showed. We do tip Staffs genuinely give service and didnt show expectations even deep down we know they want them but it kindda kill the vacation moods when they show. We have 2 butlers for our stay. We didnt like our night shift guy seem lazy and not very caring or accommodating. Lastly dont sign up for the sale invitation they will say it only take 45 minutes but always dragging out to more than 1 hour and when I try to cut it off second sale person/manager try to push for sale didnt like that feeling of pressure even we sorta expect and we told them we aren't interested but we will try to get free massages but just not worth it. If we can pay this type of money for the stay no need to kill the moods over free stuff but we signed up becusee the original sale person was so nice try to get us to sign up. Free massage wasnt the main reason but regret to do it becuase it kindda kill our mood for few hours. Over all if the quality control read this maybe try to train staffs again regarding how they should earn their tip even if they dont get tips they should reconsidering give better service instead provide worse ser.
Avoid late May to September as the beach isnt clear due to seaweed. We didn't even put our feet in the water. I know It is not really the staffs fault but that is why it 4 stars. Resorts and all inclusive service is 5 stars. Staffs still kind expect tips which is fine but when they kinda show it in their actions would be a turn off for us so no tip for those that showed. We do tip Staffs genuinely give service and didnt show expectations even deep down we know they want them but it kindda kill the vacation moods when they show. We have 2 butlers for our stay. We didnt like our night shift guy seem lazy and not very caring or accommodating. Lastly dont sign up for the sale invitation they will say it only take 45 minutes but always dragging out to more than 1 hour and when I try to cut it off second sale person/manager try to push for sale didnt like that feeling of pressure even we sorta expect and we told them we aren't interested but we will try to get free massages but just not worth it. If we can pay this type of money for the stay no need to kill the moods over free stuff but we signed up becusee the original sale person was so nice try to get us to sign up. Free massage wasnt the main reason but regret to do it becuase it kindda kill our mood for few hours. Over all if the quality control read this maybe try to train staffs again regarding how they should earn their tip even if they dont get tips they should reconsidering give better service instead provide worse ser.
6
Jennifer
1 juil. 2026
·
A séjourné 4 nuits
As a first time traveler to Carmen De Playa, Mexico I was disappointed upon arrival. Palafitos Resort didn’t provide where and how to find the private transport driver. Lengthy process to get thru the airport to the Resort. The A/C is poorly designed. Be prepared to sleep in 75 degree temperatures. Food options are minimal and the staff doesn’t butler your needs as stated. Beaches and water surrounding the bungalows were covered in seaweed. Vat tax is 16%!!! I won’ be returning anytime soon.
As a first time traveler to Carmen De Playa, Mexico I was disappointed upon arrival. Palafitos Resort didn’t provide where and how to find the private transport driver. Lengthy process to get thru the airport to the Resort. The A/C is poorly designed. Be prepared to sleep in 75 degree temperatures. Food options are minimal and the staff doesn’t butler your needs as stated. Beaches and water surrounding the bungalows were covered in seaweed. Vat tax is 16%!!! I won’ be returning anytime soon.
6
Ann
10 juin 2026
·
A séjourné 3 nuits
There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ....
There were RACOONS in our bungalow above the water. The staff was rude. My partner is a RASTA with strict dietary restrictions and THREE (3) Times they tried to feed us PORK when we requested PORK. They are RUDE and ....
8
Mario
4 juin 2026
·
A séjourné 2 nuits
The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean.
The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean.
10
Danielle
22 mai 2026
·
A séjourné 4 nuits
The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate! Lomas hospitality transport from Cancun airport was amazing and friendly but the driver for departure home was terrible! Not friendly, no hello! No discussion it was like night and day from the person who initially picked us up. Thankfully, I could look pass the nonchalant attitude of the driver because I couldn’t let his attitude wrinkle my outfit. The Catamaran experience was nice! Special shout out for excellent service at Palafitos Restaurant: Elisio. Israel, and Rusel very friendly and accommodating faces. The butlers at Palafitos were Liz, Karla, Aldo, Yasser, Fernanda and the bartender Francisco were all amazing. Alvaro our beach attendant and welcome helper were exceptional employees! They know how to make a vacation top notch. Thank you to everyone here and I truly appreciate Tristan’s and Mafer’s workouts! Excellent staff!
The room was amazing at Palafitos Over the Water Bungalows! A little pricey, wish it was less m, but we were celebrating our 30th year anniversary and wanted to make sure it was top notch and we definitely received top notch service and we definitely had that and more! The room was immaculate! Staff were extremely friendly and attentive! The yoga and stretching were peaceful and timely! Food was a la carte which helped in not overeating! Portion sizes and ingredients were enough to satiate! Lomas hospitality transport from Cancun airport was amazing and friendly but the driver for departure home was terrible! Not friendly, no hello! No discussion it was like night and day from the person who initially picked us up. Thankfully, I could look pass the nonchalant attitude of the driver because I couldn’t let his attitude wrinkle my outfit. The Catamaran experience was nice! Special shout out for excellent service at Palafitos Restaurant: Elisio. Israel, and Rusel very friendly and accommodating faces. The butlers at Palafitos were Liz, Karla, Aldo, Yasser, Fernanda and the bartender Francisco were all amazing. Alvaro our beach attendant and welcome helper were exceptional employees! They know how to make a vacation top notch. Thank you to everyone here and I truly appreciate Tristan’s and Mafer’s workouts! Excellent staff!
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 1950.033378991699USD
- 2026-09-19: 1430.520070300293USD
- 2026-09-20: 456.0106315368652USD
- 2026-09-21: 486.7931842712402USD
- 2026-09-22: 456.0106315368652USD
- 2026-09-23: 456.20897778320307USD
- 2026-09-24: 456.9652297729492USD
- 2026-09-25: 437.6873898864746USD
- 2026-09-26: 406.81806504821776USD
- 2026-09-27: 1484.6658631225584USD
- 2026-09-28: 1542.641539099121USD
- 2026-09-29: 425.62480632629394USD
- 2026-09-30: 1554.1341311767576USD
- 2026-10-01: 1554.1341311767576USD
- 2026-10-02: 1554.0155858398437USD
- 2026-10-03: 431.9846375396728USD
- 2026-10-04: 1554.0155858398437USD
- 2026-10-05: 1547.1382748046874USD
- 2026-10-06: 1495.885492651367USD
- 2026-10-07: 1544.6437782470703USD
- 2026-10-08: 449.71280541992184USD
- 2026-10-09: 1782.0099368652343USD
- 2026-10-10: 505.562722491455USD
- 2026-10-11: 1599.1104562011717USD
- 2026-10-12: 1554.0155858398437USD
- 2026-10-13: 1571.1270307128905USD
- 2026-10-14: 1781.8852260498045USD
- 2026-10-15: NO DATA
- 2026-10-16: NO DATA
- 2026-10-17: 1787.9073571899412USD
- 2026-10-18: 1527.8683519531248USD
- 2026-10-19: 1533.6318132446288USD
- 2026-10-20: NO DATA
- 2026-10-21: 1785.0111236572263USD
- 2026-10-22: 1559.129149645996USD
- 2026-10-23: 1557.6578422729492USD
- 2026-10-24: 1557.0345684448241USD
- 2026-10-25: 1549.1319663574218USD
- 2026-10-26: 1549.1319663574218USD
- 2026-10-27: 1530.6285245849608USD
- 2026-10-28: 456.06023561401366USD
- 2026-10-29: 1528.6264255615233USD
- 2026-10-30: 1555.1346201904296USD
- 2026-10-31: 1496.557669934082USD
- 2026-11-01: 1495.5905305541992USD
- 2026-11-02: 1731.0452507080076USD
- 2026-11-03: 1530.7118986694336USD
- 2026-11-04: NO DATA
- 2026-11-05: 1925.0559045288085USD
- 2026-11-06: 1953.0862717285154USD
- 2026-11-07: 1954.9122342407225USD
- 2026-11-08: 608.410891229248USD
- 2026-11-09: NO DATA
- 2026-11-10: 1901.946710180664USD
- 2026-11-11: 1984.9035038574218USD
- 2026-11-12: 1953.0862717285154USD
- 2026-11-13: NO DATA
- 2026-11-14: 1857.9780205200193USD
- 2026-11-15: 1779.8878912597654USD
- 2026-11-16: 1557.023078234863USD
- 2026-11-17: 1555.1346201904296USD
- 2026-11-18: 1555.025743444824USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Accès aux chambres possible à l'aide d'un appareil mobile.
- Tout départ tardif fait l'objet de frais supplémentaires
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Aire de pique nique/Tables
Petit-déjeuner en chambre
Chambres hypoallergéniques
Réservé aux adultes
Snack Bar/Deli
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Plage (à proximité)
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Connexion Internet
Wi-fi gratuit