Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive
451 $US
/nuit
Moyenne pour octobre
Prix pour Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
451 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive, les prix par nuit s'élèvent en moyenne à 246 $US pendant le mois le moins cher (septembre) et à 658 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 443 $US |
| février | 499 $US |
| mars | 658 $US |
| avril | 472 $US |
| mai | 507 $US |
| juin | 366 $US |
| juillet | 433 $US |
| août | 378 $US |
| septembre | 246 $US |
| octobre | 451 $US |
| novembre | 461 $US |
| décembre | 454 $US |
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oct. · 451 $US
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Le plus cher : mars (env. 658 $US)
Le moins cher : septembre (env. 246 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages et des soins corporels. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages et des soins corporels. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures et un centre de fitness. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une aire de pique-nique.
Services de l'établissement
Les équipements et services proposés incluent un service de départ express, des journaux gratuits dans le hall et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à KICK, l'un des 5 restaurants de ce complexe touristique et profiterez d'un service d'étage. Idéal pour une soirée cocooning pleine de saveurs ! Pour un moment de détente, faites halte dans l'un des 2 bars/lounges ou des 2 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 159 chambres climatisées de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une TV connectée. Les chambres sont dotées d'un balcon ou un patio. Des chaînes par satellite sont à votre disposition et vous invitent au divertissement. Les salles de bain une baignoire et une douche séparées comprennent une baignoire à jets et des articles de toilette gratuits.
Emplacement
Playa del Carmen et ses environs ne manquent pas de choses à découvrir : Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive vous fait profiter d'un séjour près de l'océan et se trouve à moins de 15 minutes en voiture de Plage de Maroma et Boutique du Cirque du Soleil à Vidanta Riviera Maya. Ce complexe touristique tout inclus se trouve à 12,1 km de Place de Puerto Morelos et à 15,4 km de Plage de Puerto Morelos.
À proximité
Playa Paraiso Golf Club(2.7 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(2.8 miles)
Parcours de Golf Nicklaus Design(2.8 miles)
Paradise Beach (plage)(3.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín(3.9 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(4.9 miles)
Plage de Maroma(5 miles)
Monument Ruta de los Cenotes(5.8 miles)
Spa de la Jungle(6.2 miles)
Place de Puerto Morelos(7.3 miles)
Église catholique San Jose(7.5 miles)
Plage Ojo de Agua(7.5 miles)
Phare Incliné(7.5 miles)
Coopérative des Artistes de Puerto Morelos(7.5 miles)
Parc national marin d'Arrecife de Puerto Morelos(7.7 miles)
Aéroport international de Cancún (CUN)(20.8 miles)
Aéroport international Cozumel (CZM)(36.1 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Carretera Cancun Tulum km 45
Playa Paraiso Golf Club (2.7 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya (2.8 miles)
Parcours de Golf Nicklaus Design (2.8 miles)
Paradise Beach (plage) (3.4 miles)
Jardin botanique Dr. Alfredo Barrera Marín (3.9 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle (4.9 miles)
Options de chambre
4
Oceanfront Pool Swim Up Suite
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 2
722 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPiscine privéePatio
4
OCEANFRONT SUITE
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
722 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPatio
4
Oceanfront Swim Up Suite
Détails de la chambre
1 Très Grand Lit Double
2 Grands Lits Doubles
Couchages 2
722 ft²
BalconBalcon ou terrasseClimatisationWi-Fi (gratuit)Baignoire et douche séparéesPiscine privéePatio
Avis des voyageurs sur Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive
8.3
Très bien
Basé sur 172 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
28%
Familles
56%
Groupes
10%
Solo
0%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive, les clients soulignent un séjour résolument axé sur la famille, avec des chambres spacieuses, un accès à Aqua Nick et un personnel attentionné, tout en notant des services inégaux et une offre culinaire mitigée.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Generations Riviera Maya Oceanfront Family Resort, All & More Inclusive, les clients soulignent un séjour résolument axé sur la famille, avec des chambres spacieuses, un accès à Aqua Nick et un personnel attentionné, tout en notant des services inégaux et une offre culinaire mitigée.
De nombreuses critiques mentionnent des piscines non chauffées, des animations familiales limitées et des horaires de navette restreints pour Aqua Nick. Les chambres sont spacieuses et les options avec accès direct à la piscine sont populaires, mais les clients signalent des problèmes d'entretien et du bruit provenant des activités de la piscine et des mariages. Dans l'ensemble, attendez-vous à un séjour centré sur les enfants, avec un accès pratique à un parc aquatique et une plage pittoresque, mais moins propice à la baignade.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations familiales se distinguent par un accès inclus à Aqua Nick et un club pour enfants apprécié, ainsi que des piscines avec accès direct qui sont populaires. Cependant, les piscines ne sont pas chauffées, la plage est rocheuse avec des digues et les animations du soir côté famille sont limitées.
Avis de voyageur à ce sujet
10
Ariadna
6 nov. 2025
·
A séjourné 3 nuits
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
10
Elia
2 avr. 2025
·
A séjourné 4 nuits
Loved out stay at Generations Resort. My only issue during the stay was not having at least 2 time options to retune from the water park back to h to the resort as it makes it very hard for your children to be at the park for so many hours and it was such an issue for us to return in the taxi we had to order and pay $30 for. I do have to say the staff is amazing, very friendly, helpful and informative I did communicate this to the concierge office and they offered to help with transportation if I needed earlier for the next day I was going back. Besides that we really enjoyed our stay at the hotel and would definitely be back
Loved out stay at Generations Resort. My only issue during the stay was not having at least 2 time options to retune from the water park back to h to the resort as it makes it very hard for your children to be at the park for so many hours and it was such an issue for us to return in the taxi we had to order and pay $30 for. I do have to say the staff is amazing, very friendly, helpful and informative I did communicate this to the concierge office and they offered to help with transportation if I needed earlier for the next day I was going back. Besides that we really enjoyed our stay at the hotel and would definitely be back
4
Nicole
2 août 2024
·
A séjourné 1 nuit
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
8
Minji
8 avr. 2025
·
A séjourné 5 nuits
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
2
Mariaine
6 mars 2025
·
A séjourné 1 nuit
Llegamos a la propiedad 12 del día hora en la que supuestamente podíamos ir a Nickelodeon que fue porque nos quedamos en ese hotel, en recepción me dijeron que sí pero que tenían que darme un pase en lomas travel ( of ahí mismo en el hotel) llegue a lomas travel y me dice a ver permítame si puedo darle el pase de regreso que es a las 5 pero necesita buscar transportación de ida pregunté en recepción si ellos le consiguen, voy a lomas y me dicen sabe que no ya no puede entrar porque la entrada al parque es hasta la 1 ya será mañana. Ese día perdido al otro día después de mil excusas y ya nosotros muy muy molestos pedimos hablar con el gerente que nunca llegó, por fin nos llevaron al parque ahí en el parque preguntamos cuál era el horario y porque no nos permitieron accesar el día anterior a lo que nos respondieron que estábamos dentro del horario (10 am a 5 pm) que desconocían porque no nos lo permitieron ya que generación es independiente a ellos. Los bellboy súper groseros, con muy malos modos, hasta el chico que nos atendió en recepción se apenó y el mismo tomó un carrito de golf y nos llevó. Así que muy muy mala experiencia en generation es la última vez que nos hospedamos en ese hotel.
Llegamos a la propiedad 12 del día hora en la que supuestamente podíamos ir a Nickelodeon que fue porque nos quedamos en ese hotel, en recepción me dijeron que sí pero que tenían que darme un pase en lomas travel ( of ahí mismo en el hotel) llegue a lomas travel y me dice a ver permítame si puedo darle el pase de regreso que es a las 5 pero necesita buscar transportación de ida pregunté en recepción si ellos le consiguen, voy a lomas y me dicen sabe que no ya no puede entrar porque la entrada al parque es hasta la 1 ya será mañana. Ese día perdido al otro día después de mil excusas y ya nosotros muy muy molestos pedimos hablar con el gerente que nunca llegó, por fin nos llevaron al parque ahí en el parque preguntamos cuál era el horario y porque no nos permitieron accesar el día anterior a lo que nos respondieron que estábamos dentro del horario (10 am a 5 pm) que desconocían porque no nos lo permitieron ya que generación es independiente a ellos. Los bellboy súper groseros, con muy malos modos, hasta el chico que nos atendió en recepción se apenó y el mismo tomó un carrito de golf y nos llevó. Así que muy muy mala experiencia en generation es la última vez que nos hospedamos en ese hotel.
6
Gina
30 déc. 2023
·
A séjourné 3 nuits
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
6
Brittany
20 févr. 2024
·
A séjourné 7 nuits
I would recommend this resort to adult travellers but likely wouldn’t come back with children. We booked a swim up suite. Below are some of the pros and cons: CONS: -pools are not heated which was hard with kids. Balcony pools were cold and so was the main pool -at times staff were helpful but you had to find the right person to help you which sometimes meant having to talk to 5 different people, service was hit or miss -no central lobby bar or gathering place (lobby is located quite a distance from the resort for some odd reason). -cement barriers in the water and rocky reef so couldn’t swim in the ocean -limited selection of restaurants/food because only specific ones are open on specific days -breakfast buffet never changed and had limited selection PROS: -kids enjoyed kids club which allowed us to venture over to the adults only Casitas and Royale which had a better selection of restaurants -rooms are a good size -Jade and Wine kitchen had good food -Andres was an excellent Concierge even though he wasn’t even assigned to our building. -we had Aqua Nick passes which was a great for the kids -premium selection of alcohol
I would recommend this resort to adult travellers but likely wouldn’t come back with children. We booked a swim up suite. Below are some of the pros and cons: CONS: -pools are not heated which was hard with kids. Balcony pools were cold and so was the main pool -at times staff were helpful but you had to find the right person to help you which sometimes meant having to talk to 5 different people, service was hit or miss -no central lobby bar or gathering place (lobby is located quite a distance from the resort for some odd reason). -cement barriers in the water and rocky reef so couldn’t swim in the ocean -limited selection of restaurants/food because only specific ones are open on specific days -breakfast buffet never changed and had limited selection PROS: -kids enjoyed kids club which allowed us to venture over to the adults only Casitas and Royale which had a better selection of restaurants -rooms are a good size -Jade and Wine kitchen had good food -Andres was an excellent Concierge even though he wasn’t even assigned to our building. -we had Aqua Nick passes which was a great for the kids -premium selection of alcohol
10
Arely
14 juin 2025
·
A séjourné 4 nuits
Excelente opción para tener acceso al Aqua nick
Excelente opción para tener acceso al Aqua nick
4
Talia
22 avr. 2025
·
A séjourné 2 nuits
Not for families. Limited dining options. No snack options, no evening entertainment at the family side.
Not for families. Limited dining options. No snack options, no evening entertainment at the family side.
4
Natalie
27 févr. 2024
·
A séjourné 1 nuit
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé la propriété et les chambres propres et bien entretenues, mais plusieurs ont signalé des lacunes, comme des balcons sales ou souillés par des excréments d'oiseaux, des sols sales et la présence occasionnelle d'insectes, ainsi que quelques commentaires concernant une piscine sale.
Avis de voyageur à ce sujet
10
Ryan
20 mars 2025
·
A séjourné 7 nuits
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids. The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids. The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
10
Victor
29 juin 2024
·
A séjourné 4 nuits
Excelente opción para ir con niños, todo muy limpio y buena atención.
Excelente opción para ir con niños, todo muy limpio y buena atención.
8
Kelly R
5 avr. 2025
·
A séjourné 5 nuits
It was very clean, everyone was very friendly. The food was great, lots of options for everyone. The only negative was the door handle on our room door was loose, so we had to slam the door for it to latch.
It was very clean, everyone was very friendly. The food was great, lots of options for everyone. The only negative was the door handle on our room door was loose, so we had to slam the door for it to latch.
4
Padmini
8 avr. 2025
·
A séjourné 3 nuits
Property was nice and clean.
Property was nice and clean.
8
Minji
8 avr. 2025
·
A séjourné 5 nuits
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
4
DEBORAH
30 déc. 2024
·
A séjourné 9 nuits
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
6
Jason
6 août 2024
·
A séjourné 5 nuits
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
8
Amanda
20 oct. 2024
·
A séjourné 5 nuits
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
6
HEATHER
13 août 2024
·
A séjourné 3 nuits
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
10
Amina
2 mars 2025
·
A séjourné 5 nuits
Very nice resort for young families. Friendly staff. The floors in our room were not clean so we asked the staff to clean that, other than that we were happy with our stay. Great food too.
Very nice resort for young families. Friendly staff. The floors in our room were not clean so we asked the staff to clean that, other than that we were happy with our stay. Great food too.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, avec accès direct à la piscine et une vue sur l'océan très appréciées. Les problèmes récurrents incluent des problèmes d'entretien (douches, eau chaude, portes), une intimité limitée dans la salle de bain et du bruit provenant de la piscine ou des mariages.
Avis de voyageur à ce sujet
10
Ariadna
6 nov. 2025
·
A séjourné 3 nuits
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
10
Philip
10 nov. 2025
·
A séjourné 7 nuits
Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch.
Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch.
4
Nicole
2 août 2024
·
A séjourné 1 nuit
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
6
Gina
30 déc. 2023
·
A séjourné 3 nuits
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
10
Natalie
19 août 2025
·
A séjourné 7 nuits
Swim out room was great with young children.
Swim out room was great with young children.
8
Amanda
20 oct. 2024
·
A séjourné 5 nuits
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
10
Charles
13 avr. 2025
·
A séjourné 3 nuits
The room was amazing with a wonderful view. The staff was extremely nice, personable and cared about our experience. They went above and beyond to ensure my husband and father had a wonderful birthday and stay. I couldn't have asked for a better vacation.
The room was amazing with a wonderful view. The staff was extremely nice, personable and cared about our experience. They went above and beyond to ensure my husband and father had a wonderful birthday and stay. I couldn't have asked for a better vacation.
6
Angelica
16 avr. 2024
·
A séjourné 4 nuits
We enjoyed all of the restaurants. However, the room next to ours was getting renovated and they made so much noise that my toddler had a hard time napping and going to bed. We complained and nothing was done. Also, we were on the side of the hotel that was away from all restaurants which made it difficult with a toddler.
We enjoyed all of the restaurants. However, the room next to ours was getting renovated and they made so much noise that my toddler had a hard time napping and going to bed. We complained and nothing was done. Also, we were on the side of the hotel that was away from all restaurants which made it difficult with a toddler.
4
Nicole
26 avr. 2024
·
A séjourné 4 nuits
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
4
Natalie
27 févr. 2024
·
A séjourné 1 nuit
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme amical, attentionné et serviable, mais le service peut être inégal, avec des plaintes répétées concernant un service en chambre lent ou manquant, un enregistrement et une communication médiocres, et un manque de courtoisie ou un transport non organisé.
Avis de voyageur à ce sujet
10
Ryan
20 mars 2025
·
A séjourné 7 nuits
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids. The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
We traveled with our 2 and 4 year old and worrying they might be a little too young for travel. 3 months later and the kids still talk about how they want to go back and we continue to tell others how great they were with the kids. The property was very well maintained, the food was great, rooms were fantastic, and the staff... Darn were the staff ever incredible! We'll certainly be back. We're becoming big fans of Lomas properties
2
dhiren
15 avr. 2025
·
A séjourné 2 nuits
Very poor help desk service and some staff at concierge were really rude .
Very poor help desk service and some staff at concierge were really rude .
10
Philip
10 nov. 2025
·
A séjourné 7 nuits
Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch.
Our first room had plenty of problems, the shower didn’t provide the option for the rainfall only the hand held, the temperature in the shower kept fluctuating from hot to cold, the safe was defective, the sliding door leading to the balcony wasn’t opening and closing properly. The concierge was very pleasant and helpful, even assisting my family to change to another room. Overall experience was top notch.
4
Jennifer
18 avr. 2024
·
A séjourné 7 nuits
Check in was lacking any information even when we were told “butler” would help. The front lobby had no one to greet us or bell hop. Time was limited when available to ask for help. Check in map and amenities were not explained. We found most restaurants were hard to get into. Most workers were texting on mobile devices vs providing services. Highlight was drivers between resorts who went out of their way to stop, help or provide info. Don’t recommend for the cost to make a reservation.
Check in was lacking any information even when we were told “butler” would help. The front lobby had no one to greet us or bell hop. Time was limited when available to ask for help. Check in map and amenities were not explained. We found most restaurants were hard to get into. Most workers were texting on mobile devices vs providing services. Highlight was drivers between resorts who went out of their way to stop, help or provide info. Don’t recommend for the cost to make a reservation.
10
Charles
13 avr. 2025
·
A séjourné 3 nuits
The room was amazing with a wonderful view. The staff was extremely nice, personable and cared about our experience. They went above and beyond to ensure my husband and father had a wonderful birthday and stay. I couldn't have asked for a better vacation.
The room was amazing with a wonderful view. The staff was extremely nice, personable and cared about our experience. They went above and beyond to ensure my husband and father had a wonderful birthday and stay. I couldn't have asked for a better vacation.
8
Danielle
22 avr. 2025
·
A séjourné 6 nuits
I really liked the more inclusive package and the Butler’s were amazing
I really liked the more inclusive package and the Butler’s were amazing
4
AIMEE
29 déc. 2024
·
A séjourné 2 nuits
Poor management of checking in guests, communication on the site
Poor management of checking in guests, communication on the site
6
David
4 févr. 2025
·
A séjourné 7 nuits
Didn’t have much areas for the kids to walk and play as the other resorts were adults only. Ordered room service twice and it didn’t show up. Other times it took over 2 hours. Had to go and get water myself everyday. Asked for the mini bar to be restocked everyday and that didn’t happen.
Didn’t have much areas for the kids to walk and play as the other resorts were adults only. Ordered room service twice and it didn’t show up. Other times it took over 2 hours. Had to go and get water myself everyday. Asked for the mini bar to be restocked everyday and that didn’t happen.
6
Jesús Gustavo
3 sept. 2024
·
A séjourné 4 nuits
Muy mal servicio de room service, en tiempos y en calidad de alimentos. Pizzas horribles. Quedaron en una hora de ir ayudar con las maletas para la saluda, jamas llegaron. Excelente servicio del kids club. Intalaciones buenas.
Muy mal servicio de room service, en tiempos y en calidad de alimentos. Pizzas horribles. Quedaron en una hora de ir ayudar con las maletas para la saluda, jamas llegaron. Excelente servicio del kids club. Intalaciones buenas.
4
Natalie
27 févr. 2024
·
A séjourné 1 nuit
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
I checked in on a Sunday with three small children and was quite shocked at how limited this resort was. The pool was cold, the beach was not swimmable due to seaweed and rocks and there were no activities at all our first day. Since there was absolutely nothing to do and no one around we went to Aqua Nick, which was great. Upon our return we had dinner at Jade and told them upon arrival about my son’s sesame allergy. I ordered according to the menu (only a few items listed sesame as an ingredient). Upon delivering the food to the table the waiter informed us that “everything” had sesame in it. I’m sure every parent reading this can imagine how well that went down with my two year old son when presented with a table full of food he wasn’t allowed to eat. The room was spacious and beautiful. However, the drain in the shower was clogged and completely flooded the bathroom, soaking everything in its path. When we went down to the pool there were leftover dirty cups littered everywhere from the night before. The kids activities started an hour and a half later than written on the schedule, with no acknowledgement. But the worst part was despite asking three (3!) times for them to order me transportation to the airport, upon check out I sat there with the three kids for 35 minutes waiting for a cab to arrive that no one had ordered. When I finally asked if that wait was normal, they casually told me no one had called anyone. Top that off with the fact that the cab charged me $95
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'emplacement au bord de la plage offre une vue sur l'océan et un accès aux activités à proximité de la plage Maroma, mais la baignade est souvent limitée par les rochers, les murs de protection et les brise-lames, et certaines zones sont restreintes en raison des propriétés réservées aux adultes qui leur sont adjacentes.
Avis de voyageur à ce sujet
10
Yasameen
15 mars 2024
·
A séjourné 5 nuits
The property has many excellent features, such as luxurious accommodations, a beautiful beach, and attentive service. However, although our all-inclusive reservation included access to all 15 restaurants, we could only enjoy four as the rest were exclusively for adults!
The property has many excellent features, such as luxurious accommodations, a beautiful beach, and attentive service. However, although our all-inclusive reservation included access to all 15 restaurants, we could only enjoy four as the rest were exclusively for adults!
10
Perry
19 janv. 2025
·
A séjourné 9 nuits
Amazing resort with exceptional food and a quiet cozy feel. Great restaurant options with the adjacent adults only resorts. Beach was beautiful, ocean was rocky.
Amazing resort with exceptional food and a quiet cozy feel. Great restaurant options with the adjacent adults only resorts. Beach was beautiful, ocean was rocky.
4
Nicole
2 août 2024
·
A séjourné 1 nuit
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
8
Minji
8 avr. 2025
·
A séjourné 5 nuits
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
property was very clean and room was spacious. But having limited access to beach area ( we could not walk much on the beach area with kids since adult side of hotel would not allow kids to walk pass them) There is Casita (adult only hotel) side where beach is cut off with cement, and there are seating areas and hammocks on the beach my kids were not allowed to be on. there was no one at the beach except security personel watching us not to seat on those seats. With extreme windy weather and seaweeds everywhere making ribbon like line in the ocean and sand, we only got to swim in one pool. Going to Nick water park was hassel and we come to Mexico for ocean, not water park anyways. If we would want to go water park, we have alot more bigger one in the state or Bahama. If you have little babies or kids under 5years old who does not need much of adventure, this is the hotel for you. Very well maintained and Clean for sure. Shower water pressure is amazing. However, if you have little bit older kids, probably not a best choice.
6
Gina
30 déc. 2023
·
A séjourné 3 nuits
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
The beach is ugly with the sea wall “art” that moved close to shore after a storm. A lot of natural rock wall which makes it uncomfortable to want to pass it to swim in the ocean. Which is a major factor in me not recommending. The swim pool is cold and we had a swim-up room. No hot tubs. The breakfast buffet was great but the restaurant keeps the curtains CLOSED at breakfast blocking ocean view. The room lacked privacy while in both the bath and sleeping area. The walls are open at the top of the bathroom. We got off to a rough start with a travel delay and late night check-in. Unfortunately arrived to an empty lobby with no signage and no working phones. Were told we could order late night food yet our phone in our room didn’t work so we had to walk back to concierge area for them to place our food order. While at concierge found my family’s passport photo copy sitting unsecured at desk. In 3 nights, we had no hot water in our shower, maintenance came and showed us to run water for about 10 minutes or more. We were able to take a hot bath after filling the tub once with cold water, draining it then refilling (Waste of water). Excellent room service, and grounds service. Concierge never contacted me even after I downloaded WhatsApp. While some of the staff was excellent, there were a lot of new employees who seemed to need a lot of training and some who were overtly rude especially when I felt I’d been overcharged for the bottle of wine at wine restaurant.
8
Amanda
20 oct. 2024
·
A séjourné 5 nuits
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
I really liked the big rooms they had! We absolutely loved our main floor swim out! We had Erbie who visited us daily to get our drink orders! The room was very clean, the maids did a good job at cleaning and giving us new towels. I didn’t like how they touched our personal belongings such as our toothbrushes and put them in different places on the bathroom counter. They did stock us well on water but lacked on the snacks they only did that once. We loved the catamaran and snorkeling on Maroma Beach! Drinks and food were included and that was one of the best places we ate!!! There was a lack of communication on instructions for things and where we needed to go or what to do both on Maroma Beach we got there and had no idea what to do. Same for when we left at the end of the week we didn’t know we needed a piece of paper for the transportation but we did eventually figure it out ourselves. But we loved the activities and loved the swim out it was so much fun! Loved the size of the bathroom too! The bartender at Sling Victor was so amazing and friendly we saw him every night! They kept the beach clean! We enjoyed so many meals at the Palms we loved that we can sit out and enjoy the great view of the beach while we ate! Room walls seemed to be thin and we could here a lot, they also didn’t seem to have a limit for quiet time. That did get frustrating when it was really late at night. Overall loved the way the rooms were set up!
4
Nicole
26 avr. 2024
·
A séjourné 4 nuits
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
Came this week for a wedding. They had weddings daily and multiple of them. This resort is super small. They would have parties/receptions at night and it would be loud music all night till at least11-12am. All rooms surround the pool. Music played all day there. There was no true peace and relaxing unless it was the beach. But they have So much concrete and sand bars that you can’t even enjoy the water nor can you even get in without stepping on rocks there was hardly anybody who was able to enjoy the beach water. No ocean swim at all. The food was subpar. The breakfast buffet was ok but lunch and dinner The portions were extremely small, literaly they gave me a third of a corn on the cob, about 8-10 fries and 4 tiny ribs with hardly any meat. and the drinks were watered down unless you asked for more alcohol. If it wasn’t for us being able to use El Dorado’s restaurants, we would not have had any decent dinners. The wedding dinner was much nicer go figure they paid more. The front entrance lobby is very mediocre. There’s not a great welcome there. It does not feel like paradise when you arrive. The one great thing was the staff. This place needs a total overhaul.
10
YHUNDRA
14 juin 2024
·
A séjourné 5 nuits
We loved everything about it. The drivers were punctual to get you from point A to point B around the resort. The pool was plentiful. The breeze from our room overlooking the ocean was amazing. The only thing that was a slight issue was in the Chef Market. My fiancee wore a shirt that had very short sleeves and the host was giving a little slack. until we pointed out that there were a few ladies of the same party in pjs and head scarves at the breakfast seating.. other than that.. it was awesome
We loved everything about it. The drivers were punctual to get you from point A to point B around the resort. The pool was plentiful. The breeze from our room overlooking the ocean was amazing. The only thing that was a slight issue was in the Chef Market. My fiancee wore a shirt that had very short sleeves and the host was giving a little slack. until we pointed out that there were a few ladies of the same party in pjs and head scarves at the breakfast seating.. other than that.. it was awesome
10
Bimal
1 janv. 2026
·
A séjourné 4 nuits
Great Service with Great location
Great Service with Great location
8
Sang I
30 déc. 2024
·
A séjourné 2 nuits
Nick and maroma beach was good
Nick and maroma beach was good
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les clients apprécient plusieurs restaurants et le petit-déjeuner au Chef's Market, mais la qualité de la restauration est inégale, avec des options limitées certains jours, des réservations obligatoires, un petit-déjeuner répétitif, des plats occasionnellement froids ou décevants et des boissons parfois faibles.
Avis de voyageur à ce sujet
8
Claudia
15 août 2024
·
A séjourné 5 nuits
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
10
Jillian
29 avr. 2024
·
A séjourné 3 nuits
The staff could not be nicer or more willing to help. Everyone goes out of their way to make sure you have everything you need. The restaurants are incredible for an all inclusive. The drinks are delicious. We brought our baby and they had everything we needed at the resort - a crib/monitor/etc. It’s not a big resort, but if you are looking for a short relaxing vacation, this is great!
The staff could not be nicer or more willing to help. Everyone goes out of their way to make sure you have everything you need. The restaurants are incredible for an all inclusive. The drinks are delicious. We brought our baby and they had everything we needed at the resort - a crib/monitor/etc. It’s not a big resort, but if you are looking for a short relaxing vacation, this is great!
10
Ariadna
6 nov. 2025
·
A séjourné 3 nuits
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
La mejor experiencia en Cancun, la habitacion es enorme y super comoda las camas con mini bar incluido y lo reabastecen todos los días, incluye 2 sofa que se descansa muy bien. La atencion en todo momento es espectacular. La comida desde los que son con reserva como los abiertos la comida es muy muy buena. La experiencia en AquaNick para niños y adultos es muy divertida. La visita en playa Maroma es buena por las actividades de agua y la comida, la playa es mas hermosa en el hotel, volvería sin dudarlo.
8
Kelly R
5 avr. 2025
·
A séjourné 5 nuits
It was very clean, everyone was very friendly. The food was great, lots of options for everyone. The only negative was the door handle on our room door was loose, so we had to slam the door for it to latch.
It was very clean, everyone was very friendly. The food was great, lots of options for everyone. The only negative was the door handle on our room door was loose, so we had to slam the door for it to latch.
10
Perry
19 janv. 2025
·
A séjourné 9 nuits
Amazing resort with exceptional food and a quiet cozy feel. Great restaurant options with the adjacent adults only resorts. Beach was beautiful, ocean was rocky.
Amazing resort with exceptional food and a quiet cozy feel. Great restaurant options with the adjacent adults only resorts. Beach was beautiful, ocean was rocky.
2
Damaris
11 févr. 2025
·
A séjourné 3 nuits
If you are thinking of going on vacation to this hotel, don't really do it, you don't want to ruin your vacation, bad food, they waste your time on pure stupidity, for everything you have to book, there are not even people and they ask you to reserve even to eat or you don't eat, the travel agency is terrible, they offer you trips and they put them in such a way that you can't reach them, they don't explain well how to book until you go and you already lost the day and didn't get any tour, the most horrible hotel in Honestly, I complained and they said they couldn't do anything, they blamed each other and there was no one to complain to.
If you are thinking of going on vacation to this hotel, don't really do it, you don't want to ruin your vacation, bad food, they waste your time on pure stupidity, for everything you have to book, there are not even people and they ask you to reserve even to eat or you don't eat, the travel agency is terrible, they offer you trips and they put them in such a way that you can't reach them, they don't explain well how to book until you go and you already lost the day and didn't get any tour, the most horrible hotel in Honestly, I complained and they said they couldn't do anything, they blamed each other and there was no one to complain to.
4
DEBORAH
30 déc. 2024
·
A séjourné 9 nuits
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
They ran out of bottled water, no slippers, coffee, towels….had to supply room with coffee towels etc from abandoned housekeeping carts. Called for service, most calls were unanswered not picked up. Food was disappointing, in particular the HABB RESTAURANT, where service was rude and dismissive on both occasions we went there. Sling bar was superior, bartender excellent and friendly. Chefs Market and Wine Kitchen were good, although on Dec 22, they refused to seat 7 of us, so 4 went and watched at least five tables for 4 sit vacant the entire evening. Not to mention on our first visit to wine kitchen on Dec17, at about 830 ish after we finished our dinner, we were told to leave by the hostess. Please note service was excellent both times at the Wine kitchen, except for the hostess. D’italia Casitas, on Dec 20 was good, and the service was impeccable. Drinks were very poor quality and weak in flavour. Gift shop was ok, with Adrian being extremely helpful and kind. Never got slippers for the cold floors, never had bath mats, facecloths and enough towels. Stocking the fridge was never consistent, always looking for bottled water . Bird crap on the balcony chairs, never cleaned off. Broken screen door, no divider screen like in other rooms between bed and couch. Cabinet Fridge door did not close. I was surprised that staff had limited if no English , while I tried Español, it was extremely limited. Staff used google translator. Thank you. Turn down service was good.
6
Brittany
20 févr. 2024
·
A séjourné 7 nuits
I would recommend this resort to adult travellers but likely wouldn’t come back with children. We booked a swim up suite. Below are some of the pros and cons: CONS: -pools are not heated which was hard with kids. Balcony pools were cold and so was the main pool -at times staff were helpful but you had to find the right person to help you which sometimes meant having to talk to 5 different people, service was hit or miss -no central lobby bar or gathering place (lobby is located quite a distance from the resort for some odd reason). -cement barriers in the water and rocky reef so couldn’t swim in the ocean -limited selection of restaurants/food because only specific ones are open on specific days -breakfast buffet never changed and had limited selection PROS: -kids enjoyed kids club which allowed us to venture over to the adults only Casitas and Royale which had a better selection of restaurants -rooms are a good size -Jade and Wine kitchen had good food -Andres was an excellent Concierge even though he wasn’t even assigned to our building. -we had Aqua Nick passes which was a great for the kids -premium selection of alcohol
I would recommend this resort to adult travellers but likely wouldn’t come back with children. We booked a swim up suite. Below are some of the pros and cons: CONS: -pools are not heated which was hard with kids. Balcony pools were cold and so was the main pool -at times staff were helpful but you had to find the right person to help you which sometimes meant having to talk to 5 different people, service was hit or miss -no central lobby bar or gathering place (lobby is located quite a distance from the resort for some odd reason). -cement barriers in the water and rocky reef so couldn’t swim in the ocean -limited selection of restaurants/food because only specific ones are open on specific days -breakfast buffet never changed and had limited selection PROS: -kids enjoyed kids club which allowed us to venture over to the adults only Casitas and Royale which had a better selection of restaurants -rooms are a good size -Jade and Wine kitchen had good food -Andres was an excellent Concierge even though he wasn’t even assigned to our building. -we had Aqua Nick passes which was a great for the kids -premium selection of alcohol
10
Desiree
10 mars 2024
·
A séjourné 4 nuits
The dedication and warmth of the Generations Riviera Maya staff truly make the experience. We dined every morning at the Chef's Market and were warmly greeted by the team and provided everything from mimosas (refills without asking!) to delicious cuisine. On days when we woke up especially early but not quite ready to dine, they happily supplied delicious lattes to sip and enjoy. Similarly, the teams at the Palms and Jade Restaurants were equally accommodating. A special shout out to our server Daniel at the Haab restaurant and Chef Sanjeev for a remarkable meal. It may be odd that our favorite meal in Mexico was Indian fare, but it truly was delicious! The resort also hosts a lovely Mexican themed night with a pinata crafted by the Kids Club staff and a talented mariachi band. A particular stand out of our four night experience was with the Eko Kids Club. Angie, Wendy, Xio, and Sharon provided fun, engaging activities including face painting, crafts, treasure hunts, and baking. When given the choice to continue enjoying the neighboring Aqua Nick water park or heading to Kids Club, our son emphatically requested Kids Club! We are so grateful to the team for making our son's vacation particularly special! It also afforded us a chance to explore to the two neighboring adults-only properties. Our room attendant Alma along with the evening staff ensured our room was refreshed each morning and at turn down. Thanks for a lovely trip!
The dedication and warmth of the Generations Riviera Maya staff truly make the experience. We dined every morning at the Chef's Market and were warmly greeted by the team and provided everything from mimosas (refills without asking!) to delicious cuisine. On days when we woke up especially early but not quite ready to dine, they happily supplied delicious lattes to sip and enjoy. Similarly, the teams at the Palms and Jade Restaurants were equally accommodating. A special shout out to our server Daniel at the Haab restaurant and Chef Sanjeev for a remarkable meal. It may be odd that our favorite meal in Mexico was Indian fare, but it truly was delicious! The resort also hosts a lovely Mexican themed night with a pinata crafted by the Kids Club staff and a talented mariachi band. A particular stand out of our four night experience was with the Eko Kids Club. Angie, Wendy, Xio, and Sharon provided fun, engaging activities including face painting, crafts, treasure hunts, and baking. When given the choice to continue enjoying the neighboring Aqua Nick water park or heading to Kids Club, our son emphatically requested Kids Club! We are so grateful to the team for making our son's vacation particularly special! It also afforded us a chance to explore to the two neighboring adults-only properties. Our room attendant Alma along with the evening staff ensured our room was refreshed each morning and at turn down. Thanks for a lovely trip!
10
THERESA
11 juin 2025
·
A séjourné 5 nuits
Had everything we needed for a family vacation with a 2 and 4 year old! They made everything so easy! I wish there were more dining options as the buffet was closed 1 day. And the beachfront hotel closed another day. Everutjing else required reservations and was full!
Had everything we needed for a family vacation with a 2 and 4 year old! They made everything so easy! I wish there were more dining options as the buffet was closed 1 day. And the beachfront hotel closed another day. Everutjing else required reservations and was full!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Karen
16 juil. 2026
·
A séjourné 7 nuits
The out door pool was amazing ! The bar by the pool and the staff were very friendly and all of the staff were always friendly and helpful . The Palms restaurant and Italian restaurants were our favorite. Unfortunately there were only four restaurants for families and one was only open for breakfast and lunch. One is a buffet that was just okay. The other restaurents in the other resorts are adult only - which one can understand.
The out door pool was amazing ! The bar by the pool and the staff were very friendly and all of the staff were always friendly and helpful . The Palms restaurant and Italian restaurants were our favorite. Unfortunately there were only four restaurants for families and one was only open for breakfast and lunch. One is a buffet that was just okay. The other restaurents in the other resorts are adult only - which one can understand.
8
Laurie
14 juil. 2026
·
A séjourné 6 nuits
Room was very clean. Very family friendly staff. Lack of safety door outside our room to our swim out pool area was a safety concern for small children. The pool tile areas needed updating. The greenery areas could use some sproucing up. All staff were excellennt. Food in all areas were sub par, left a lot to be desired. Most hot food in main buffet was cold. There was a lack of hot vegetables at both lunch and dinner. Omelet bar was excellent at breakfast.
Room was very clean. Very family friendly staff. Lack of safety door outside our room to our swim out pool area was a safety concern for small children. The pool tile areas needed updating. The greenery areas could use some sproucing up. All staff were excellennt. Food in all areas were sub par, left a lot to be desired. Most hot food in main buffet was cold. There was a lack of hot vegetables at both lunch and dinner. Omelet bar was excellent at breakfast.
2
Claudia
11 juil. 2026
·
A séjourné 4 nuits
D
D
10
Fernanda
9 juil. 2026
·
A séjourné 4 nuits
La habitación estaba limpia, la comida estaba rica, lo único es que nos tocó que siempre estuvieron descompuestos los elevadores y tuvimos un problema que se nos extravió algo y no fueron de mucha ayuda
La habitación estaba limpia, la comida estaba rica, lo único es que nos tocó que siempre estuvieron descompuestos los elevadores y tuvimos un problema que se nos extravió algo y no fueron de mucha ayuda
2
Guadalupe
29 juin 2026
·
A séjourné 1 nuit
I been here many many times and I have to say, it was not what it used to be. The beach is full of seaweed can’t even swim. The service at some point was not what we expected. I’m pretty disappointed. It appeared the staff was mad all the time. We ordered room service never got it.
I been here many many times and I have to say, it was not what it used to be. The beach is full of seaweed can’t even swim. The service at some point was not what we expected. I’m pretty disappointed. It appeared the staff was mad all the time. We ordered room service never got it.
Politiques de l’établissement
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De 15:00 à 23:59
Avant 12:00
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Prix pour les dates à venir
octobre 2026
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novembre 2026
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Moins cher
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-23: 606.2939562500001USD
- 2026-10-24: 333.6551063232422USD
- 2026-10-25: 281.3181717224121USD
- 2026-10-26: 333.6551063232422USD
- 2026-10-27: 330.68967750244144USD
- 2026-10-28: 291.04780013427734USD
- 2026-10-29: 410.2396503295899USD
- 2026-10-30: 477.25757578125USD
- 2026-10-31: 475.2709925170899USD
- 2026-11-01: 474.78403155517583USD
- 2026-11-02: 416.2173850585938USD
- 2026-11-03: 400.22347674560547USD
- 2026-11-04: 418.211695690918USD
- 2026-11-05: 447.2188681030274USD
- 2026-11-06: 470.26782935791016USD
- 2026-11-07: 470.26782935791016USD
- 2026-11-08: 470.26782935791016USD
- 2026-11-09: 431.2431156860352USD
- 2026-11-10: 447.25326514892583USD
- 2026-11-11: 400.20689367675783USD
- 2026-11-12: 416.2173850585938USD
- 2026-11-13: 516.2691255737305USD
- 2026-11-14: NO DATA
- 2026-11-15: 470.240783569336USD
- 2026-11-16: 437.2469046386719USD
- 2026-11-17: 470.2542893676758USD
- 2026-11-18: 470.2542893676758USD
- 2026-11-19: 470.26782935791016USD
- 2026-11-20: 466.2432724121094USD
- 2026-11-21: 529.335250341797USD
- 2026-11-22: 516.2969919677735USD
- 2026-11-23: 486.2536USD
- 2026-11-24: 445.2357724121094USD
- 2026-11-25: 516.2969919677735USD
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: 516.2691255737305USD
- 2026-11-29: 399.22285095214846USD
- 2026-11-30: 361.1987630737305USD
- 2026-12-01: 385.2139530761719USD
- 2026-12-02: 475.2512637939453USD
- 2026-12-03: 475.2709925170899USD
- 2026-12-04: 475.2512637939453USD
- 2026-12-05: 475.2512637939453USD
- 2026-12-06: 473.26974093017583USD
- 2026-12-07: 474.27036672363283USD
- 2026-12-08: 500.2868425048828USD
- 2026-12-09: 516.2691255737305USD
- 2026-12-10: 445.2357724121094USD
- 2026-12-11: 463.2405744262696USD
- 2026-12-12: 470.26782935791016USD
- 2026-12-13: 442.2501019897461USD
- 2026-12-14: 489.3098766845703USD
- 2026-12-15: 507.3213119262696USD
- 2026-12-16: 399.22285095214846USD
- 2026-12-17: 421.2367893676758USD
- 2026-12-18: 468.2665777709961USD
- 2026-12-19: 516.2969919677735USD
- 2026-12-20: 516.2691255737305USD
- 2026-12-21: 455.2409362060547USD
- 2026-12-22: 470.26782935791016USD
- 2026-12-23: NO DATA
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 72 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Accès aux chambres possible à l'aide d'un appareil mobile.
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Aire de jeux
Piscine pour enfants
Piscine extérieure
Mobilier d'extérieur
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit
Général
Service en chambre
Restaurant
Massage
Spa et centre de bien-être
Club pour enfants
Aire de pique nique/Tables
Chambre familiale
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Laverie
Concierge Services