The Fives Oceanfront
132 $US
/nuit
Moyenne pour septembre
Prix pour The Fives Oceanfront
Sélectionnez les dates pour voir les prix et les disponibilités
132 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À The Fives Oceanfront, les prix par nuit s'élèvent en moyenne à 124 $US pendant le mois le moins cher (juin) et à 589 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 328 $US |
| février | 589 $US |
| mars | 378 $US |
| avril | 338 $US |
| mai | 173 $US |
| juin | 124 $US |
| juillet | 129 $US |
| août | 139 $US |
| septembre | 132 $US |
| octobre | 136 $US |
| novembre | 272 $US |
| décembre | 314 $US |
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sept. · 132 $US
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Le plus cher : février (env. 589 $US)
Le moins cher : juin (env. 124 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs ...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un sauna et un centre de fitness. Ce complexe touristique propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et une consigne à bagages. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine italienne proposée par Al Mare, l'un des 3 restaurants de ce complexe touristique ou profitez du service d'étage (horaires limités), idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Étant donné que l'hébergement propose un bar à la plage et un bar en bord de piscine, vous pouvez vous détendre devant un verre autant de fois que vous le souhaitez. N'hésitez pas non plus à aller vous rafraîchir dans un de ses 3 bars/lounges.
Chambres
Les 93 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une TV connectée. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau.
Emplacement
En choisissant The Fives Oceanfront Riviera Maya - All Inclusive Optional à Puerto Morelos, vous profiterez d'un séjour au bord de la plage, à quelques pas du site Parc national marin d'Arrecife de Puerto Morelos et à 11 min à pied du site Plage Ojo de Agua. Ce complexe touristique au bord de la plage se trouve à 1,2 km de Place de Puerto Morelos et à 13,3 km de Baye Petempich.
À proximité
Parc national marin d'Arrecife de Puerto Morelos(0.1 miles)
Plage Ojo de Agua(0.5 miles)
Place de Puerto Morelos(0.8 miles)
Église catholique San Jose(0.8 miles)
Coopérative des Artistes de Puerto Morelos(0.8 miles)
Phare Incliné(0.9 miles)
Plage de Puerto Morelos(1.4 miles)
Monument Ruta de los Cenotes(3 miles)
Jardin botanique Dr. Alfredo Barrera Marín(2.6 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(3.5 miles)
Spa de la Jungle(3.5 miles)
Baye Petempich(8.2 miles)
Playa Paraiso Golf Club(9.8 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(9.9 miles)
Club de polo El Rey(10.1 miles)
Aéroport international de Cancún (CUN)(16.1 miles)
Aéroport international Cozumel (CZM)(42.2 miles)
Aéroport international de Tulum (TQO)(87.5 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Av. JAVIER ROJO GOMEZ SM 002 MZA 25 LT 1, Puerto Morelos, Quintana Roo, Mexique
Parc national marin d'Arrecife de Puerto Morelos (0.1 miles)
Plage Ojo de Agua (0.5 miles)
Place de Puerto Morelos (0.8 miles)
Église catholique San Jose (0.8 miles)
Coopérative des Artistes de Puerto Morelos (0.8 miles)
Phare Incliné (0.9 miles)
Options de chambre
5
Chambre Présidentielle, 2 chambres, en front de mer
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 8
ClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre, 3 chambres, en front de mer
Détails de la chambre
2 Très Grands Lits Doubles
, 2 Grands Lits Doubles
et 1 Canapé-Lit
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Présidentielle, 3 chambres, en front de mer
Détails de la chambre
2 Très Grands Lits Doubles
, 2 Grands Lits Doubles
et 1 Canapé-Lit
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre, 2 chambres, vue océan
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
1 Bedroom Oceanview Residences
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
ClimatisationWi-Fi (gratuit)Salle de bain privée
7
1 Bedroom Partial Oceanview Residences
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Suite Junior
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
646 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur The Fives Oceanfront
8.6
Fabuleux
Basé sur 511 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après de nombreux avis, The Fives Oceanfront est apprécié pour son personnel accueillant, ses chambres spacieuses et modernes avec vue, son emplacement calme en bord de mer, à quelques pas de Puerto Morelos, et ses piscines relaxantes, dont une pittoresque sur le toit, avec une propreté générale et un rapport qualité-prix corrects.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après de nombreux avis, The Fives Oceanfront est apprécié pour son personnel accueillant, ses chambres spacieuses et modernes avec vue, son emplacement calme en bord de mer, à quelques pas de Puerto Morelos, et ses piscines relaxantes, dont une pittoresque sur le toit, avec une propreté générale et un rapport qualité-prix corrects.
La qualité de la restauration est variable : la nourriture est souvent bonne, mais les restaurants ferment tôt ou sont temporairement fermés, les menus peuvent être limités ou répétitifs, l'attente peut être longue et l'offre tout compris est confuse ou restrictive. Le service est généralement aimable mais parfois lent ou avec un personnel insuffisant, le service de ménage peut être irrégulier et les clients signalent des problèmes d'entretien occasionnels et des pressions pour assister à des présentations commerciales. Les algues peuvent affecter la plage, bien qu'elle soit régulièrement nettoyée, et le bruit des propriétés voisines peut être gênant. Dans l'ensemble, il s'agit d'un séjour décontracté et boutique, idéal pour se détendre en bord de mer.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Deux piscines (dont une sur le toit avec vue sur l'océan) et un accès direct à la plage sont des atouts, et le spa reçoit des éloges. Certains équipements ont des horaires limités ou sont fermés, les bars peuvent fermer tôt, les places assises au bord de la piscine/plage peuvent être rares et il n'y a pas de jacuzzi.
Avis de voyageur à ce sujet
6
mray
27 nov. 2023
·
A séjourné 1 nuit
The property is stunning. The customer service was great. The things I was highly disappointed by were my quality of sleep and access to the pool. I arrived in the evening and I always take an evening swim before bed at hotels. They are usually open until 10. The Fives pool was closed by 8pm. Such a disappointment to not be able to use the pool on a beautiful warm evening. Second was all the lights in my room. The smoke detector was directly over my bed and had a blinking green light. It was like a mini strobe light and very much impacted my ability to sleep well. Last, the prices were unclear and I was charged extra fees at the end of my stay that I had not expected. The sunrise is beautiful from the beach chairs but the staff cleans up seaweed at sunrise and they rake right in front of the chairs as the sun comes up. Its nice that they do this but they worked right in front of me so I had to move.
The property is stunning. The customer service was great. The things I was highly disappointed by were my quality of sleep and access to the pool. I arrived in the evening and I always take an evening swim before bed at hotels. They are usually open until 10. The Fives pool was closed by 8pm. Such a disappointment to not be able to use the pool on a beautiful warm evening. Second was all the lights in my room. The smoke detector was directly over my bed and had a blinking green light. It was like a mini strobe light and very much impacted my ability to sleep well. Last, the prices were unclear and I was charged extra fees at the end of my stay that I had not expected. The sunrise is beautiful from the beach chairs but the staff cleans up seaweed at sunrise and they rake right in front of the chairs as the sun comes up. Its nice that they do this but they worked right in front of me so I had to move.
10
Joanne
8 sept. 2025
·
A séjourné 7 nuits
The beach and the infinity pools were within walking distance from our room. The service staff was great. We went during the off season so food options were a bit limited. The food was mostly great and some were inconsistent. The best dessert was the tiramisu!
The beach and the infinity pools were within walking distance from our room. The service staff was great. We went during the off season so food options were a bit limited. The food was mostly great and some were inconsistent. The best dessert was the tiramisu!
10
Anil
2 oct. 2025
·
A séjourné 3 nuits
The place was clean and nice. They had 2 pools and both were maintained properly with great views. Staff was friendly and greeting. Everything felt like home. I would definitely recommend this property to others for vacations.
The place was clean and nice. They had 2 pools and both were maintained properly with great views. Staff was friendly and greeting. Everything felt like home. I would definitely recommend this property to others for vacations.
8
Lisa-Marie
28 sept. 2024
·
A séjourné 5 nuits
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
10
John
12 déc. 2022
·
A séjourné 2 nuits
The rooftop pool area and restaurant ;-)
The rooftop pool area and restaurant ;-)
10
MELISSA
1 sept. 2025
·
A séjourné 1 nuit
Localisation parfaite. Accueil parfait, personnel aimable et serviable. Chambre propre et bien équipée (coffre-fort, frigo, TV, sèche-cheveux, produits d'hygiène...). Cadeau de bienvenue (Prosecco + fraises). Soufflerie de la climatisation un peu bruyante et difficile à régler. Baies vitrées pas complètement hermétiques (crée de la buée à l'intérieur de la chambre). Deux piscines, celle sur le Rooftop a une vue incroyable. Plage nettoyée des sargasses. Petit dej correct.
Localisation parfaite. Accueil parfait, personnel aimable et serviable. Chambre propre et bien équipée (coffre-fort, frigo, TV, sèche-cheveux, produits d'hygiène...). Cadeau de bienvenue (Prosecco + fraises). Soufflerie de la climatisation un peu bruyante et difficile à régler. Baies vitrées pas complètement hermétiques (crée de la buée à l'intérieur de la chambre). Deux piscines, celle sur le Rooftop a une vue incroyable. Plage nettoyée des sargasses. Petit dej correct.
10
Lynn Diane
29 mai 2024
·
A séjourné 14 nuits
Architecture outstanding and effective. (Art in motion) Great staff and we took the breakfast plan, as we also enjoyed eating local cuisine. Only negative was the cleanliness of the main pool which also required a handrail. We do plan to return to the Fives.
Architecture outstanding and effective. (Art in motion) Great staff and we took the breakfast plan, as we also enjoyed eating local cuisine. Only negative was the cleanliness of the main pool which also required a handrail. We do plan to return to the Fives.
10
Javier
4 sept. 2024
·
A séjourné 5 nuits
Spa
Spa
10
Patrick
19 janv. 2025
·
A séjourné 7 nuits
The food was excellent!! Service was excellent except room service slow one day. Beach is excellent with lounge chairs included. Service on beach was excellent. No hot tub. Great massage. Overall great experience!
The food was excellent!! Service was excellent except room service slow one day. Beach is excellent with lounge chairs included. Service on beach was excellent. No hot tub. Great massage. Overall great experience!
8
Kelly
3 mars 2025
·
A séjourné 6 nuits
Very nice hotel and location but it was more than we needed. We like to explore the area so barely spent any time there. We were disappointed that the rooftop bar was closed so early at 6 pm.
Very nice hotel and location but it was more than we needed. We like to explore the area so barely spent any time there. We were disappointed that the rooftop bar was closed so early at 6 pm.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les clients trouvent souvent la propriété et les chambres propres, mais le service de ménage peut être irrégulier et certains signalent des problèmes tels que du linge taché, des odeurs ou un service de chambre retardé, ainsi que des problèmes d'entretien occasionnels.
Avis de voyageur à ce sujet
8
Mariana
22 janv. 2025
·
A séjourné 3 nuits
Experiencia decepcionante a pesar de la buena ubicación y la playa El hotel tiene una ubicación excelente y una playa hermosa, lo cual podría hacer que la experiencia fuera placentera. Sin embargo, el mal mantenimiento, el servicio deficiente y la falta de atención del staff hicieron que nuestra estancia no fuera tan agradable como esperábamos. Las habitaciones necesitan una renovación urgente, ya que el mobiliario está viejo y desgastado, las alfombras sucias y la limpieza es deficiente. Encontramos arena en la habitación, lo que demostraba que el servicio de limpieza no hacía bien su trabajo. El staff no estaba bien capacitado ni informado. Preguntamos sobre los horarios de los restaurantes y cada persona nos decía algo diferente; primero nos dijeron que cerraban a las 11, pero luego otra persona nos dijo que cerraban a las 11:30. Además, no había opciones de comida hasta las 12:30, lo cual es inaceptable en un hotel de este nivel. Cuando solicitamos información sobre camastros y sombrillas, el personal simplemente no sabía nada y ni siquiera intentaban buscar una respuesta. Otro gran problema fue el servicio en los restaurantes. Los meseros atendían mucho mejor y más rápido a los huéspedes norteamericanos, mientras que a nosotros nos ignoraban. Tardaron 30 minutos en traernos un ticket y más de una hora en servirnos un simple guacamole, a pesar de que el restaurante no estaba lleno.
Experiencia decepcionante a pesar de la buena ubicación y la playa El hotel tiene una ubicación excelente y una playa hermosa, lo cual podría hacer que la experiencia fuera placentera. Sin embargo, el mal mantenimiento, el servicio deficiente y la falta de atención del staff hicieron que nuestra estancia no fuera tan agradable como esperábamos. Las habitaciones necesitan una renovación urgente, ya que el mobiliario está viejo y desgastado, las alfombras sucias y la limpieza es deficiente. Encontramos arena en la habitación, lo que demostraba que el servicio de limpieza no hacía bien su trabajo. El staff no estaba bien capacitado ni informado. Preguntamos sobre los horarios de los restaurantes y cada persona nos decía algo diferente; primero nos dijeron que cerraban a las 11, pero luego otra persona nos dijo que cerraban a las 11:30. Además, no había opciones de comida hasta las 12:30, lo cual es inaceptable en un hotel de este nivel. Cuando solicitamos información sobre camastros y sombrillas, el personal simplemente no sabía nada y ni siquiera intentaban buscar una respuesta. Otro gran problema fue el servicio en los restaurantes. Los meseros atendían mucho mejor y más rápido a los huéspedes norteamericanos, mientras que a nosotros nos ignoraban. Tardaron 30 minutos en traernos un ticket y más de una hora en servirnos un simple guacamole, a pesar de que el restaurante no estaba lleno.
6
Shunda
2 janv. 2023
·
A séjourné 19 358 nuits
This is a beautiful property but I was not satisfied with my check in wait time, the way my room was cleaned daily, the nose from the room above me.
This is a beautiful property but I was not satisfied with my check in wait time, the way my room was cleaned daily, the nose from the room above me.
10
Dana
1 mars 2025
·
A séjourné 7 nuits
We are travelers all around the year. Our special thanks go to Valeria at the front desk. She was very helpful and always resolved our small problems. Also special thanks to the cleaning stuff. The room was everyday in perfect clean condition. We will recommend the hotel.
We are travelers all around the year. Our special thanks go to Valeria at the front desk. She was very helpful and always resolved our small problems. Also special thanks to the cleaning stuff. The room was everyday in perfect clean condition. We will recommend the hotel.
6
Laurel
12 janv. 2025
·
A séjourné 6 nuits
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
8
Roger
9 févr. 2026
·
A séjourné 1 nuit
Clean room, courteous staff
Clean room, courteous staff
8
CATHERINE
17 oct. 2025
·
A séjourné 3 nuits
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
10
Lloyd
21 mars 2024
·
A séjourné 3 nuits
Beautiful room. Right on the beach. Rooms made up late each day but done nicely
Beautiful room. Right on the beach. Rooms made up late each day but done nicely
8
Pauline
19 mai 2024
·
A séjourné 7 nuits
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
4
shakiea m
10 juil. 2024
·
A séjourné 3 nuits
The property is over rated the room had flies the room didn’t seem to be cleaned that well the sheets had stains and there was a moldy smell in the room. The food wasn’t good portions were small and food was below average. There was no activity’s to do very boring vibe. The staff was ok I wouldn’t recommend this hotel it was a total waste I think they are using the Marley name to attract guests very disappointed in my stay
The property is over rated the room had flies the room didn’t seem to be cleaned that well the sheets had stains and there was a moldy smell in the room. The food wasn’t good portions were small and food was below average. There was no activity’s to do very boring vibe. The staff was ok I wouldn’t recommend this hotel it was a total waste I think they are using the Marley name to attract guests very disappointed in my stay
10
Jamie
23 nov. 2024
·
A séjourné 4 nuits
Love this place, will be back. Showers need work
Love this place, will be back. Showers need work
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses, modernes et confortables, avec de grands balcons et vue sur l'océan. Certains clients notent du bruit provenant d'au-dessus ou de la rue et des problèmes occasionnels dans la chambre, tels qu'une climatisation faible ou des jacuzzis sur le balcon ne chauffant pas.
Avis de voyageur à ce sujet
10
Thomas
24 nov. 2024
·
A séjourné 1 nuit
Great beach and nice rooms.
Great beach and nice rooms.
10
Danae
19 mai 2024
·
A séjourné 4 nuits
The most beautiful property and rooms! All of the staff were friendly and attentive. I had no idea what to expect, as I wasn’t familiar with The Fives. It far surpassed what I considered possible for the price! The room was so much larger and nicer than any I’ve received at hotels in the US. We had a huge balcony with sitting area, sun chairs, and our own hot tub. Amazing.
The most beautiful property and rooms! All of the staff were friendly and attentive. I had no idea what to expect, as I wasn’t familiar with The Fives. It far surpassed what I considered possible for the price! The room was so much larger and nicer than any I’ve received at hotels in the US. We had a huge balcony with sitting area, sun chairs, and our own hot tub. Amazing.
8
CATHERINE
17 oct. 2025
·
A séjourné 3 nuits
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
10
John
8 févr. 2025
·
A séjourné 13 nuits
The design and details of the building are beautiful and well thought out. Acoustics are soft, light indirect.
The design and details of the building are beautiful and well thought out. Acoustics are soft, light indirect.
10
Shareese
4 mars 2024
·
A séjourné 3 nuits
The Fives Oceanfront is the most beautiful resort I've stayed in a long time. The rooms were well designed and spacious. And the staff was extremely accommodating. Especially Valerie and Sarahi. Food could be better, but there are options and plenty of restaurants in walking distance. Overall a 10 out of 10 for me!
The Fives Oceanfront is the most beautiful resort I've stayed in a long time. The rooms were well designed and spacious. And the staff was extremely accommodating. Especially Valerie and Sarahi. Food could be better, but there are options and plenty of restaurants in walking distance. Overall a 10 out of 10 for me!
10
Elizabeth
19 janv. 2025
·
A séjourné 1 nuit
Rente una junior suite en 7 mil pesos pero nos dieron una habitación que está dando a la calle. Los camiones y empleados te despiertan desde las 6 am con ruidos y se escucha todo lo que pasa en la calle.
Rente una junior suite en 7 mil pesos pero nos dieron una habitación que está dando a la calle. Los camiones y empleados te despiertan desde las 6 am con ruidos y se escucha todo lo que pasa en la calle.
8
Kevin
29 mai 2024
·
A séjourné 2 nuits
The staff was very nice and friendly. Shout out to Betty Flores for looking out for us from beginning to the end. My only complaint is I could hear people walking over my head and moving. Makes for a not so restful night. Wasn’t expecting that from a 4/5 star hotel with an Excellent review rating.
The staff was very nice and friendly. Shout out to Betty Flores for looking out for us from beginning to the end. My only complaint is I could hear people walking over my head and moving. Makes for a not so restful night. Wasn’t expecting that from a 4/5 star hotel with an Excellent review rating.
8
Jasmine
14 avr. 2025
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A séjourné 3 nuits
It was so nice , the food at the restaurants were pretty good if you aren’t a picky eater . The drinks were great and the staff was so nice! Amazing view! Only downside the jacuzzi tub on the patios of the room didn’t get hot .
It was so nice , the food at the restaurants were pretty good if you aren’t a picky eater . The drinks were great and the staff was so nice! Amazing view! Only downside the jacuzzi tub on the patios of the room didn’t get hot .
10
Naomi
3 mai 2025
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A séjourné 5 nuits
loved my stay here the staff are so friendly and helpful, i got the cheapest room and it was massive. loved the adults only rooftop pool being right on the beach :)
loved my stay here the staff are so friendly and helpful, i got the cheapest room and it was massive. loved the adults only rooftop pool being right on the beach :)
10
Jamie
23 nov. 2024
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A séjourné 4 nuits
Love this place, will be back. Showers need work
Love this place, will be back. Showers need work
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est généralement décrit comme amical, attentif et soucieux de la sécurité, mais les opérations peuvent être lentes ou désorganisées avec des problèmes d'enregistrement, un service en chambre non réactif, des problèmes de gestion et des pressions pour assister à des présentations de programmes de fidélité ou de temps partagé.
Avis de voyageur à ce sujet
10
Natalia Maria
11 avr. 2024
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A séjourné 4 nuits
This was my first solo trip and I had the greatest time! The staff was incredible, the hotel is super cute and I felt always very comfortable and safe. The food and drinks were pretty good, specially the coffee at Rowmarley. I booked a scuba trip through the hotel and that was also pretty nice. I'd go back in a heartbeat.
This was my first solo trip and I had the greatest time! The staff was incredible, the hotel is super cute and I felt always very comfortable and safe. The food and drinks were pretty good, specially the coffee at Rowmarley. I booked a scuba trip through the hotel and that was also pretty nice. I'd go back in a heartbeat.
10
Dana Lamont
28 sept. 2025
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A séjourné 3 nuits
Had a very relaxing stay. Staff was EXCELLENT!!!!
Had a very relaxing stay. Staff was EXCELLENT!!!!
10
Kayla
30 sept. 2025
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A séjourné 3 nuits
Staff was phenomenal and had great attention to detail. Room was clean and spacious, views were amazing. Walkable restaurants/bars, great excursion options. Felt safe here even as a solo traveler.
Staff was phenomenal and had great attention to detail. Room was clean and spacious, views were amazing. Walkable restaurants/bars, great excursion options. Felt safe here even as a solo traveler.
10
Blake
25 janv. 2024
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A séjourné 8 nuits
Wow where do we begin. This is our 2nd time coming to The Fives Oceanfront because we loved it so much and our 2nd time was even better than our first. Everything was wonderful, the beach, the pool, the food, our room, but none of this would be possible with the STAFF they’re the ones who make this resort AMAZING. To name a few of the people who took care of us Erick, Emir, George, Baldo, Carlos, Angel, Luisa, Moses/Moises!! We came with our 2 kids ages (4) & (9months) and they all were so caring and patient with us. Can’t wait to come back again.
Wow where do we begin. This is our 2nd time coming to The Fives Oceanfront because we loved it so much and our 2nd time was even better than our first. Everything was wonderful, the beach, the pool, the food, our room, but none of this would be possible with the STAFF they’re the ones who make this resort AMAZING. To name a few of the people who took care of us Erick, Emir, George, Baldo, Carlos, Angel, Luisa, Moses/Moises!! We came with our 2 kids ages (4) & (9months) and they all were so caring and patient with us. Can’t wait to come back again.
6
Bianca
31 août 2025
·
A séjourné 2 nuits
I property has went down hill over the years. Staff are rude. Restaurants on site are not always open. all inclusive is limited. Bars closed at 10pm. Room service was rude, slow and hardly answered the phone
I property has went down hill over the years. Staff are rude. Restaurants on site are not always open. all inclusive is limited. Bars closed at 10pm. Room service was rude, slow and hardly answered the phone
6
Michael
15 juin 2024
·
A séjourné 5 nuits
2nd visit here based on the first visit. The property is amazing and the wait staff is incredible. Something has occurred in the last 9 months where the property seems to be Management heavy. Polite every day until you express a concern and then you seem to be invisible to them and you are no longer the same valued guest. Our ‘package’ was not explained at check in and come to find out we had a ‘meal plan’. An additional guest joined, and while the room capacity was 6 we were charged additional fees yet the additional guest did not get the same ‘meal plan’. I would stay again because of the wait staff, tet the Management Team needs a refresh. Lots of folks standing around watching the workers with a cell phone in hand - offer ZERO assistance to staff or guests. Unfortunately disappointed in this stay.
2nd visit here based on the first visit. The property is amazing and the wait staff is incredible. Something has occurred in the last 9 months where the property seems to be Management heavy. Polite every day until you express a concern and then you seem to be invisible to them and you are no longer the same valued guest. Our ‘package’ was not explained at check in and come to find out we had a ‘meal plan’. An additional guest joined, and while the room capacity was 6 we were charged additional fees yet the additional guest did not get the same ‘meal plan’. I would stay again because of the wait staff, tet the Management Team needs a refresh. Lots of folks standing around watching the workers with a cell phone in hand - offer ZERO assistance to staff or guests. Unfortunately disappointed in this stay.
10
Annie
25 févr. 2023
·
A séjourné 3 nuits
Puerto Morelos is a nice small village not too far from the airport. The Fives in Puerto Morelos is a great place to stay but it is a 15 minute walk from centre town. There are a few restaurants at the hotel that have great food including vegan options. There is also great coffee at the hotel and a very small convenience store about 10 minute walk. There is an option to pay for all inclusive but we wanted to get out to centre town. The spa is good with various options. The overall feel of the hotel is great and peaceful (very nicely decorated, essential oils). Not too big. We had a suite which had a huge balcony with great views. Two things we found annoying and to be aware... First, one of the restaurants is owned by Bob Marley's son and they play Bob Marley non stop. We like Bob Marley but it gets long hearing the same songs over and over when seating at the beach or pool. Second, they have a travel program (Epic Travellers). The staff at the front (concierge) are nice but will try to pressure you to go to sales presentation.
Puerto Morelos is a nice small village not too far from the airport. The Fives in Puerto Morelos is a great place to stay but it is a 15 minute walk from centre town. There are a few restaurants at the hotel that have great food including vegan options. There is also great coffee at the hotel and a very small convenience store about 10 minute walk. There is an option to pay for all inclusive but we wanted to get out to centre town. The spa is good with various options. The overall feel of the hotel is great and peaceful (very nicely decorated, essential oils). Not too big. We had a suite which had a huge balcony with great views. Two things we found annoying and to be aware... First, one of the restaurants is owned by Bob Marley's son and they play Bob Marley non stop. We like Bob Marley but it gets long hearing the same songs over and over when seating at the beach or pool. Second, they have a travel program (Epic Travellers). The staff at the front (concierge) are nice but will try to pressure you to go to sales presentation.
10
Angelic
9 sept. 2025
·
A séjourné 4 nuits
The staff is amazing , Val and Majoo are the best , don't lose them they made the trip top notch , went above and beyond excellent serv, got me a hair appointment that was amazing!!! The new GM was a great addition as well! I've stayed there Many times and have seen a lot of changes . He was very present and expressed genuine concern. This was a solo trip , I feel safe and well taken care of at the fives oceanfront
The staff is amazing , Val and Majoo are the best , don't lose them they made the trip top notch , went above and beyond excellent serv, got me a hair appointment that was amazing!!! The new GM was a great addition as well! I've stayed there Many times and have seen a lot of changes . He was very present and expressed genuine concern. This was a solo trip , I feel safe and well taken care of at the fives oceanfront
8
Pauline
19 mai 2024
·
A séjourné 7 nuits
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
4
Mary
26 févr. 2024
·
A séjourné 2 nuits
The Fives is a beautiful boutique hotel with amazing views. That’s the good. We had a 2 night reservation booked through Hotels.com. I chose the “pay at check in” option. (first mistake) 2 days before check in I received an email saying if I didn’t pay my balance within 24 hours my reservation would be cancelled. There was a link to the hotel reservation desk. That phone number didn’t work. Finally found a correct number to be told by the reservation representative to call back the next day. Physically went to the hotel the next morning to take care of the situation. The hotel concierge contacted reservations. They told me I couldn’t pay because it was a 3rd party reservation. I argued with him and he hung up on me. The concierge was finally able to get my bill paid. Check in is a pain. There is no front desk. You stand and wait until an employee notices you. We got our rooms, went up and found our key opened all of the rooms in our block. Our friends only opened our room. Went to lobby for reprogramming. Back up- still not right. Decided to deal with it when we went out. Suddenly our door opens and a random couple walks in. I’m naked. Went to the lobby, asked for management. Told no. After 3 more trips back and forth, another denial to speak to management, finally having stafff and security come with their laptops to reprogram the doors we had access to only the rooms we should. Their only comment to all of this was “sorry for the inconvenience”. Not acceptable, Fives!
The Fives is a beautiful boutique hotel with amazing views. That’s the good. We had a 2 night reservation booked through Hotels.com. I chose the “pay at check in” option. (first mistake) 2 days before check in I received an email saying if I didn’t pay my balance within 24 hours my reservation would be cancelled. There was a link to the hotel reservation desk. That phone number didn’t work. Finally found a correct number to be told by the reservation representative to call back the next day. Physically went to the hotel the next morning to take care of the situation. The hotel concierge contacted reservations. They told me I couldn’t pay because it was a 3rd party reservation. I argued with him and he hung up on me. The concierge was finally able to get my bill paid. Check in is a pain. There is no front desk. You stand and wait until an employee notices you. We got our rooms, went up and found our key opened all of the rooms in our block. Our friends only opened our room. Went to lobby for reprogramming. Back up- still not right. Decided to deal with it when we went out. Suddenly our door opens and a random couple walks in. I’m naked. Went to the lobby, asked for management. Told no. After 3 more trips back and forth, another denial to speak to management, finally having stafff and security come with their laptops to reprogram the doors we had access to only the rooms we should. Their only comment to all of this was “sorry for the inconvenience”. Not acceptable, Fives!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
En bord de mer et généralement calme, avec une marche de 10 à 15 minutes ou un court trajet en taxi jusqu'à la ville et aux restaurants de Puerto Morelos. Certains mentionnent les algues et la musique forte occasionnelle provenant d'une propriété voisine.
Avis de voyageur à ce sujet
8
ANGELA
24 mars 2024
·
A séjourné 6 nuits
Beautiful property right on the beach. Walkable distance to restaurants and shops. Easy access to Colonia, the local's town where authentic Mexican food can be found for a fraction of the price. Food and beverage prices were at least double the amount than in Colonia. Also cheaper options and larger portions found in walking distance.
Beautiful property right on the beach. Walkable distance to restaurants and shops. Easy access to Colonia, the local's town where authentic Mexican food can be found for a fraction of the price. Food and beverage prices were at least double the amount than in Colonia. Also cheaper options and larger portions found in walking distance.
10
Glennon
12 févr. 2023
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A séjourné 7 nuits
Great location, right on the beach at the end of the road from town. Taxi ride into town was a few dollars, or an easy walk. Very safe and quiet.
Great location, right on the beach at the end of the road from town. Taxi ride into town was a few dollars, or an easy walk. Very safe and quiet.
8
Steven
5 janv. 2025
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A séjourné 4 nuits
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
10
Neil
18 nov. 2025
·
A séjourné 1 nuit
very nice hotel. Very classy. We enjoyed it a lot. It's very close to Porto Morales and you can walk there. The staff was great. The room was very nice.
very nice hotel. Very classy. We enjoyed it a lot. It's very close to Porto Morales and you can walk there. The staff was great. The room was very nice.
10
Mark
12 nov. 2023
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A séjourné 2 nuits
The property was wonderful. Sadly, the property next door played loud music most of the day which interfered with the ambience of the property.
The property was wonderful. Sadly, the property next door played loud music most of the day which interfered with the ambience of the property.
8
kathleen
13 nov. 2024
·
A séjourné 1 nuit
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
10
Robert
9 avr. 2025
·
A séjourné 3 nuits
The facility and staff made for a relaxing stay. The beach had a lot of seaweed, but it was perfectly cleaned throughout the day. The property was close enough to walk. Great places to eat were walkable.
The facility and staff made for a relaxing stay. The beach had a lot of seaweed, but it was perfectly cleaned throughout the day. The property was close enough to walk. Great places to eat were walkable.
10
Barbara
18 déc. 2024
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A séjourné 6 nuits
The Fives at Puerto Morelos was a lovely place to stay. Very clean, the staff were attentive and courteous and the location is very walkable to the rest of town. The in house restaurant has decent food, but the service was very chaotic on the evening we ate there. We ordered 1 salad and 2 entrees. My partners entree arrived quickly, but it was another half hour before the salad and my entree arrived after we asked a couple of times. Could have been a one off thing that evening, but we ate in and around town for the rest of our stay. Lots of great food locally.
The Fives at Puerto Morelos was a lovely place to stay. Very clean, the staff were attentive and courteous and the location is very walkable to the rest of town. The in house restaurant has decent food, but the service was very chaotic on the evening we ate there. We ordered 1 salad and 2 entrees. My partners entree arrived quickly, but it was another half hour before the salad and my entree arrived after we asked a couple of times. Could have been a one off thing that evening, but we ate in and around town for the rest of our stay. Lots of great food locally.
8
Todd Thomas
4 mai 2025
·
A séjourné 5 nuits
Truly one of the nicest hotels. Great location and proximity to town, food and service were good not great!
Truly one of the nicest hotels. Great location and proximity to town, food and service were good not great!
8
CARLOS
2 août 2023
·
A séjourné 1 nuit
Great views. Seems like a very safe area. Many restaurants within 1/2 mile. I was surprised to realize that the town is totally quiete after 9-10 pm. Very peaceful place. I was hoping to nap in the afternoon but our fifth floor room was right under the rooftop and they play music until about 5-7pm. No big deal but still. Be aware that cocktails are the most expensive you'll find. I think we payed about 25 dls for one shot of Don Julio 70, for example. We had four in total. Do the math, spent 100 plus tip. You can walk to a few nearby restaurants and consume there instead. The hotel service and staff is very good. The mattresses are very, very comfortable. Beautiful sunsets, sunrises. During full moon, you're in for a treat.
Great views. Seems like a very safe area. Many restaurants within 1/2 mile. I was surprised to realize that the town is totally quiete after 9-10 pm. Very peaceful place. I was hoping to nap in the afternoon but our fifth floor room was right under the rooftop and they play music until about 5-7pm. No big deal but still. Be aware that cocktails are the most expensive you'll find. I think we payed about 25 dls for one shot of Don Julio 70, for example. We had four in total. Do the math, spent 100 plus tip. You can walk to a few nearby restaurants and consume there instead. The hotel service and staff is very good. The mattresses are very, very comfortable. Beautiful sunsets, sunrises. During full moon, you're in for a treat.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture est souvent bonne et à la carte, mais la variété est limitée, les restaurants ferment tôt ou sont temporairement fermés, l'attente peut être longue et les inclusions et les frais du forfait tout compris sont souvent confus.
Avis de voyageur à ce sujet
2
Olga
9 avr. 2025
·
A séjourné 6 nuits
Very very bad dinning limitations
Very very bad dinning limitations
8
Lisa-Marie
28 sept. 2024
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A séjourné 5 nuits
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
8
Steven
5 janv. 2025
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A séjourné 4 nuits
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
6
Laurel
12 janv. 2025
·
A séjourné 6 nuits
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
6
Bianca
31 août 2025
·
A séjourné 2 nuits
I property has went down hill over the years. Staff are rude. Restaurants on site are not always open. all inclusive is limited. Bars closed at 10pm. Room service was rude, slow and hardly answered the phone
I property has went down hill over the years. Staff are rude. Restaurants on site are not always open. all inclusive is limited. Bars closed at 10pm. Room service was rude, slow and hardly answered the phone
8
CATHERINE
17 oct. 2025
·
A séjourné 3 nuits
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
Lovely, clean hotel, very spacious room with view of the sea. The staff were variable - guy at the bar is a legend and Israel was great helping me book trips. Loads of options and delicious food for breakfast, lunch and at the pool bar, but I’d imagine the dinner menu could get boring if you’re there on AI for more than a few days. All great quality and nice it’s all à la carte - no buffets in sight!! Overall, great value and enjoyable stay!
6
KATHRYN G
15 juil. 2025
·
A séjourné 4 nuits
We really enjoyed our stay at The Fives. Food was okay, beach and pools were perfect, staff was friendly. It did seem like they didn’t have a great system for all inclusive guests. I didn’t like that you had to say your room number to everyone when ordering. Also a downside that they didn’t have any buffets for a quick bite. You always had to sit down and be waited on, just seemed like a waste of time.
We really enjoyed our stay at The Fives. Food was okay, beach and pools were perfect, staff was friendly. It did seem like they didn’t have a great system for all inclusive guests. I didn’t like that you had to say your room number to everyone when ordering. Also a downside that they didn’t have any buffets for a quick bite. You always had to sit down and be waited on, just seemed like a waste of time.
10
Daniel
14 janv. 2026
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A séjourné 4 nuits
Extremely high value for money. Great little hotel with personal service. Cute village. Highly recommend. Great breakfast. Only minus the very looong wait to get the food at all times.
Extremely high value for money. Great little hotel with personal service. Cute village. Highly recommend. Great breakfast. Only minus the very looong wait to get the food at all times.
6
Amber
31 août 2025
·
A séjourné 2 nuits
Very nice resort with a nice view, small/ limited things to offer so I would say this is more for families or couples who only want to relax, not enough good food options included in the all inclusive.
Very nice resort with a nice view, small/ limited things to offer so I would say this is more for families or couples who only want to relax, not enough good food options included in the all inclusive.
8
Pauline
19 mai 2024
·
A séjourné 7 nuits
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
Overall, I had a good experience. I took advantage of the all inclusive, but found the food not to be as good as I expected. I would say average. I spoke with a guest while there who stayed there 2 years ago and came back because of the food. She said there is quite a difference and that the food has really gone downhill since then. Also, for a weeks stay, there was not enough variety for that length of stay. The room was beautiful and in good condition. However, there was a Jacuzzi on my balcony, which I used only once because three out of the six jets did not work. Plus, apparently it leaked as I had a knock on the door from maintenance shortly after I used it because it was leaking to the unit below. I also had a leak in my bathroom ceiling and the maintenance team came and fixed right away. I found the maid service not up to par for this type of resort. There was actually one day when I did not receive service even though I had the sign on the door to make up the room. There is not enough cleaning staff at this hotel to service the rooms. Check in was supposed to be 3 PM but had to wait longer because the rooms had not been cleaned yet. The restaurant and bar staff were great and a big shout out to Eric…he is such a gem and hard worker. Actually the entire hotel staff were excellent. If I were to go back (not sure I would), I would not do the all inclusive.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
4
AMEX
1 nov. 2025
·
A séjourné 1 nuit
Nous avons demandé à avoir une chambre un peu plus tôt pour poser nos affaires mais cela nous a été refusé : check in à 15 heures strict alors que j’ai un statut gold. Même chose pour l’upgrade, bien que gold il m’a été refusé alors que l’hôtel était loin d’être complet
Nous avons demandé à avoir une chambre un peu plus tôt pour poser nos affaires mais cela nous a été refusé : check in à 15 heures strict alors que j’ai un statut gold. Même chose pour l’upgrade, bien que gold il m’a été refusé alors que l’hôtel était loin d’être complet
10
MELISSA
1 sept. 2025
·
A séjourné 1 nuit
Localisation parfaite. Accueil parfait, personnel aimable et serviable. Chambre propre et bien équipée (coffre-fort, frigo, TV, sèche-cheveux, produits d'hygiène...). Cadeau de bienvenue (Prosecco + fraises). Soufflerie de la climatisation un peu bruyante et difficile à régler. Baies vitrées pas complètement hermétiques (crée de la buée à l'intérieur de la chambre). Deux piscines, celle sur le Rooftop a une vue incroyable. Plage nettoyée des sargasses. Petit dej correct.
Localisation parfaite. Accueil parfait, personnel aimable et serviable. Chambre propre et bien équipée (coffre-fort, frigo, TV, sèche-cheveux, produits d'hygiène...). Cadeau de bienvenue (Prosecco + fraises). Soufflerie de la climatisation un peu bruyante et difficile à régler. Baies vitrées pas complètement hermétiques (crée de la buée à l'intérieur de la chambre). Deux piscines, celle sur le Rooftop a une vue incroyable. Plage nettoyée des sargasses. Petit dej correct.
10
christine
12 août 2024
·
A séjourné 2 nuits
Très bel hôtel, neuf, prestations de qualité, personnel aux petits soins. Très bon rapport qualité/prix, je recommande vivement.
Très bel hôtel, neuf, prestations de qualité, personnel aux petits soins. Très bon rapport qualité/prix, je recommande vivement.
10
Gauthier
30 mai 2024
·
A séjourné 5 nuits
Mon épouse et moi avons réservé quelques jours de vacances dans cet hôtel et nous avons passé un merveilleux moment. L'hôtel est très beau et situé dans un endroit unique au bord de la plage, dans une zone touristique mais beaucoup moins que le restanr de Cancun. Il y a certes quelques hôtels aux alentours mais ils sont discrets et entourés des nonbreux bâtiments de Puerto Morelos, ce qui donne une impression d'authenticité. Les lieux sont sécurisés et il est facile de se promener dans la municipalité à pieds ou à vélo pour decouvrir les environs, les commerces et les nombreux restaurants disponibles. Pour se restaurer, l'hôtel offre 3 restaurants dont un qui se trouve sur le toit et qui offre une superbe vue sur les environs. La nourriture est bonne, sans être extraordinaire, alors nous encourageons les clients potentiels à essayer les restaurants des environs. La chambre que nous avons eue était propre et confortable même si nous avons observé quelques défauts mineurs d'entretien ici et là dans l'hôtel (traces d'usure ou finissions manquantes). Malgré cela, l'environnement reste agréable. Enfin, une mention spéciale pour l'équipe très professionnelle et accueillante qui nous à fait sentir extrêmement à l'aise du début à la fin. Si vous passez par là, n'hésitez pas à parler avec Angel, Ansel, Valéria, ou Dante, qui n'auront de cesse de vous servir avec le sourire et une gentillesse inégalée.
Mon épouse et moi avons réservé quelques jours de vacances dans cet hôtel et nous avons passé un merveilleux moment. L'hôtel est très beau et situé dans un endroit unique au bord de la plage, dans une zone touristique mais beaucoup moins que le restanr de Cancun. Il y a certes quelques hôtels aux alentours mais ils sont discrets et entourés des nonbreux bâtiments de Puerto Morelos, ce qui donne une impression d'authenticité. Les lieux sont sécurisés et il est facile de se promener dans la municipalité à pieds ou à vélo pour decouvrir les environs, les commerces et les nombreux restaurants disponibles. Pour se restaurer, l'hôtel offre 3 restaurants dont un qui se trouve sur le toit et qui offre une superbe vue sur les environs. La nourriture est bonne, sans être extraordinaire, alors nous encourageons les clients potentiels à essayer les restaurants des environs. La chambre que nous avons eue était propre et confortable même si nous avons observé quelques défauts mineurs d'entretien ici et là dans l'hôtel (traces d'usure ou finissions manquantes). Malgré cela, l'environnement reste agréable. Enfin, une mention spéciale pour l'équipe très professionnelle et accueillante qui nous à fait sentir extrêmement à l'aise du début à la fin. Si vous passez par là, n'hésitez pas à parler avec Angel, Ansel, Valéria, ou Dante, qui n'auront de cesse de vous servir avec le sourire et une gentillesse inégalée.
10
jorge
5 sept. 2023
·
A séjourné 1 nuit
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Politiques de l’établissement
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Départ
De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 167.01641777801512USD
- 2026-09-19: 166.62551497421265USD
- 2026-09-20: 118.99910344276428USD
- 2026-09-21: 111.00337144546508USD
- 2026-09-22: 111.61356653251647USD
- 2026-09-23: 117.59336794624328USD
- 2026-09-24: 151.01064925460815USD
- 2026-09-25: 150.31552979278564USD
- 2026-09-26: 152.00434069519042USD
- 2026-09-27: 110.69189734268188USD
- 2026-09-28: 112.0189316356659USD
- 2026-09-29: 111.00337144546508USD
- 2026-09-30: 111.18184498443603USD
- 2026-10-01: 152.01189615097044USD
- 2026-10-02: 152.01189615097044USD
- 2026-10-03: 152.2561074142456USD
- 2026-10-04: 151.01632899398803USD
- 2026-10-05: 152.01904841537475USD
- 2026-10-06: 148.824826096344USD
- 2026-10-07: 152.01189615097044USD
- 2026-10-08: 191.43556320877073USD
- 2026-10-09: 306.78645960845944USD
- 2026-10-10: 186.21009779891966USD
- 2026-10-11: 186.60634727096556USD
- 2026-10-12: 150.88813166656493USD
- 2026-10-13: 151.25883984146117USD
- 2026-10-14: 151.25883984146117USD
- 2026-10-15: 151.01064925460815USD
- 2026-10-16: 151.01064925460815USD
- 2026-10-17: 152.26394335098266USD
- 2026-10-18: 154.0144074737549USD
- 2026-10-19: 152.48117585220336USD
- 2026-10-20: 152.48117585220336USD
- 2026-10-21: 151.01064925460815USD
- 2026-10-22: 151.25883984146117USD
- 2026-10-23: 190.59396256713865USD
- 2026-10-24: 219.38894399871825USD
- 2026-10-25: 152.48117585220336USD
- 2026-10-26: 152.31099403152464USD
- 2026-10-27: 152.63146105499266USD
- 2026-10-28: 151.25883984146117USD
- 2026-10-29: 152.48117585220336USD
- 2026-10-30: 152.48117585220336USD
- 2026-10-31: 152.29532215805054USD
- 2026-11-01: 167.01641777801512USD
- 2026-11-02: 188.00929548797606USD
- 2026-11-03: 188.00929548797606USD
- 2026-11-04: 188.00929548797606USD
- 2026-11-05: 198.0157867012024USD
- 2026-11-06: 195.03008444366455USD
- 2026-11-07: 199.3487899795532USD
- 2026-11-08: 198.02669039840697USD
- 2026-11-09: 198.02669039840697USD
- 2026-11-10: 197.16650789337157USD
- 2026-11-11: 188.02845584335327USD
- 2026-11-12: 197.16650789337157USD
- 2026-11-13: 196.9588818649292USD
- 2026-11-14: 195.34303107147215USD
- 2026-11-15: 188.02845584335327USD
- 2026-11-16: 188.00929548797606USD
- 2026-11-17: 188.00929548797606USD
- 2026-11-18: 188.02845584335327USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 07 h 00 à 19 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Animaux de compagnie : 25 USD par animal (tarif pouvant varier selon la durée du séjour)
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Services
Centre d'affaires
Organisation d'excursions
Ménage
Salle de banquet
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Plongée
Pêche
Canoë
Piscine extérieure
Musique live
Bicycle Tour Information
Pool (Infinity)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Connexion Internet
Wi-fi gratuit