Hilton Garden Inn Pensacola Downtown

The room was really clean and staff were outstandingly nice! I had breakfast vouchers so we ate downstairs and you can’t bring food back really as it’s more of a dine in type service than continental. They also had two different options for breakfast on sat- (French toast sticks changed on Sunday to breakfast potatoes), along with scrambled eggs, bacon, sausage, oatmeal, grits, fruit, bread and bagels to toast yourself, muffins, 4 types of cereal: fruit loops, Raisin Bran, Kellogg flakes not frosted, and Cheerios, and lastly yogurt from what I can recall. The coffee and drinks have to be brought to your table like a dine in restaurant too, but they’re really nice and are fast. The pool was nice w/ a small “splashpad” section. And Wi-Fi was free. Things I didn’t like: on the 7th floor room we had when first walking in although it’s really clean it did have a wet mildew type smell (again odd bc it was so clean), upon walking in one day getting back from the beach the front lady did not greet us (not a big deal but I do remember this & it stuck with me), you have to pay for parking, & the top cover of the bed is rough not smooth (if you have sensory issues this could be an issue). When we stayed at a hotel on the beach before we didn’t have to pay for parking so this took me aback a second. Overall though it was a great and accessible hotel experience especially being so new and clean with great staff. I would stay here again if ever visiting Pensacola and recommend you do too.

The chef was covering the bar and the kitchen and was so friendly and helpful. The pool was clean and beautiful.

The property was very nice, easy check-in, and very friendly staff. The clerk who checked us in, we think her name was Tatiana, was super friendly and helpful in answering our questions. The room was very clean and the amenities were nice. Our view of the water was really pretty from the 4th floor. The only thing we didn't love was that the bar downstairs closed at 10 pm on a Sat night. Parking was easy to pay for and not a bad rate at $10 for 24 hours. We will absolutely stay here again!

Beautiful hotel, friendly staff within walking distance to the Bay Center which is why we were there. We go to Pensacon every year. This is the first time we've stayed close to the event. We had a wonderful time, will definitely be back. Only inconvenience is there isn't enough parking.

I thought it was ridiculous to pay to park in the hotel parking lot!!! Never had that happen at any hotel I've stayed at. Realized too late that bar drinks were absurdly high (ex. 2 shots of bourbon--=$24.00!!!). Charged to room, so 3 nights at 1 drink per person was shocking at the cost. Breakfast was not included, so we had to leave and find a place to eat that wasn't as expensive as the hotel's crummy buffet and served better breakfast. person, the amount was a rip-off.

Pro's are the hotel is very nice and quiet. Con's are you have to pay for breakfast and parking. I did not see anything mentioned about paying to park when I booked.

Easy walking distance to the auditorium and Seville quarter. Onsite restaurant and bar is a nice bonus. We didn't use the pool or fitness center but it looked nice.

Limited parking spaces but overall a great stay.

We were in Pensacola for Thanksgiving. Although they were short staffed everything was great. Will stay at this property again. Close to great restaurants, great view of the bay. Parking is $10.00 per night and breakfast buffet is $15.95. They also have a nice bar that serves drinks in the lobby.

As if the cost are not enough, the ownership charges to park.. pathetic greedy scum

Loved the property. Very clean and the staff were kind. My only complain was that housekeeping did not clean our room for our stay. We stayed 3 days and 2 nights and she never came in the room to clean. But would definitely come back and just complain to front desk next time.

Very nice quiet hotel. Brand new so everything was nice and clean.

Beautiful view of the water, very clean and courteous staff. Quiet and comfortable.

Clean

Great location, clean and quiet, friendly staff. Quietest hotel room I’ve had in a long time!

The staff, the hotel and the facility were wonderful. We will definitely return! Best Hilton we stayed in Pensacola.

The checkin process was terrible and the room was dirty. The floor was sticky and my shoes had whatever was on the floor in them all night. The toilet had urine and toilet tissue from someone else in it.

This is a very clean hotel. The customer service was very friendly.

Very clean! Customer service was exceptional.

Everything was perfect. Clean room, staff very attentive and courteous.

The room was really clean and staff were outstandingly nice! I had breakfast vouchers so we ate downstairs and you can’t bring food back really as it’s more of a dine in type service than continental. They also had two different options for breakfast on sat- (French toast sticks changed on Sunday to breakfast potatoes), along with scrambled eggs, bacon, sausage, oatmeal, grits, fruit, bread and bagels to toast yourself, muffins, 4 types of cereal: fruit loops, Raisin Bran, Kellogg flakes not frosted, and Cheerios, and lastly yogurt from what I can recall. The coffee and drinks have to be brought to your table like a dine in restaurant too, but they’re really nice and are fast. The pool was nice w/ a small “splashpad” section. And Wi-Fi was free. Things I didn’t like: on the 7th floor room we had when first walking in although it’s really clean it did have a wet mildew type smell (again odd bc it was so clean), upon walking in one day getting back from the beach the front lady did not greet us (not a big deal but I do remember this & it stuck with me), you have to pay for parking, & the top cover of the bed is rough not smooth (if you have sensory issues this could be an issue). When we stayed at a hotel on the beach before we didn’t have to pay for parking so this took me aback a second. Overall though it was a great and accessible hotel experience especially being so new and clean with great staff. I would stay here again if ever visiting Pensacola and recommend you do too.

The bathroom fan just had a knocking sound all night. But service was good. I got back to my room late. I informed them after a checked out so the next person would not have to deal with it.

The hotel was very modern and clean. Bed was very comfortable. Only issue was we couldn't check-in until 5pm due to staff shortages (they told us). After a 10 hour drive we really didn't like having to hang round for 2 hours to get into our room and lie down.

The bathroom door slides from side to side and leaves an inch gap that allows sound and smell easily seep into the room. Breakfast is more expensive through the reservation than buying it al la carte. Bottles of water in the room are 3$ instead of complimentary. For 900$ this was the worst room I’ve ever had. Total rip off. Will never stay at a Hilton again.

Good stay, great staff only complaint was the tv was horrible, it kept freezing

Beautiful view of the water, very clean and courteous staff. Quiet and comfortable.

Great location, clean and quiet, friendly staff. Quietest hotel room I’ve had in a long time!

Check in was chaotic. Room was large but alot of wasted space. Really small bathroom.

Great location, Convenient to everything. Nice view of the bay.

Great newer property Mattresses are too soft for us though

The hotel was very modern and clean. Bed was very comfortable. Only issue was we couldn't check-in until 5pm due to staff shortages (they told us). After a 10 hour drive we really didn't like having to hang round for 2 hours to get into our room and lie down.

The front desk was wonderful and very accommodating!

Staff professionalism and kindness, hotel very clean.

front desk personnel needs to be more attentive to clients, especially if the client is choosing the property for the 4th time and being a Hilton honors member

It was a very disorganized check-in. The hotel is overpriced for what you get and even the breakfast is an extra charge. This is not a competitive place versus the other options out there.

Great Stay! Great Staff! Thanks Eve, For goin above and beyond to accommodate our needs!

The staff are all very kind - attentive and personable

Poorly trained staff, rude and ill mannered. No concern for quality of stay, very poor food quality, pathetic for a new facility! Will never stay again, would not recommend!

Everything was perfect. Clean room, staff very attentive and courteous.

The staff were amazing! And I told them we were impressed.

Very convenient to walk back and forth downtown. Staff very helpful and facility very clean

Great location to downtown. The room and property was very nice.

Modern, clean hotel with excellent walkable access to downtown shops, parks, restaurants. Charming part of town. Would stay here again. My only complaint is that the coffee is terrible.

Everything!! What an excellent place and the location

Easy walking distance to the auditorium and Seville quarter. Onsite restaurant and bar is a nice bonus. We didn't use the pool or fitness center but it looked nice.

Very nice property in a great location!

Convenient to everything downtown. Super friendly front desk!

Great location, Convenient to everything. Nice view of the bay.

Great location to the Bay Center and restaurants. Walkable.

Nice place close to the water

The room was really clean and staff were outstandingly nice! I had breakfast vouchers so we ate downstairs and you can’t bring food back really as it’s more of a dine in type service than continental. They also had two different options for breakfast on sat- (French toast sticks changed on Sunday to breakfast potatoes), along with scrambled eggs, bacon, sausage, oatmeal, grits, fruit, bread and bagels to toast yourself, muffins, 4 types of cereal: fruit loops, Raisin Bran, Kellogg flakes not frosted, and Cheerios, and lastly yogurt from what I can recall. The coffee and drinks have to be brought to your table like a dine in restaurant too, but they’re really nice and are fast. The pool was nice w/ a small “splashpad” section. And Wi-Fi was free. Things I didn’t like: on the 7th floor room we had when first walking in although it’s really clean it did have a wet mildew type smell (again odd bc it was so clean), upon walking in one day getting back from the beach the front lady did not greet us (not a big deal but I do remember this & it stuck with me), you have to pay for parking, & the top cover of the bed is rough not smooth (if you have sensory issues this could be an issue). When we stayed at a hotel on the beach before we didn’t have to pay for parking so this took me aback a second. Overall though it was a great and accessible hotel experience especially being so new and clean with great staff. I would stay here again if ever visiting Pensacola and recommend you do too.

The chef was covering the bar and the kitchen and was so friendly and helpful. The pool was clean and beautiful.

Modern, clean hotel with excellent walkable access to downtown shops, parks, restaurants. Charming part of town. Would stay here again. My only complaint is that the coffee is terrible.

Breakfast was not the best 15 pp not worth it.

I thought it was ridiculous to pay to park in the hotel parking lot!!! Never had that happen at any hotel I've stayed at. Realized too late that bar drinks were absurdly high (ex. 2 shots of bourbon--=$24.00!!!). Charged to room, so 3 nights at 1 drink per person was shocking at the cost. Breakfast was not included, so we had to leave and find a place to eat that wasn't as expensive as the hotel's crummy buffet and served better breakfast. person, the amount was a rip-off.

Overall the hotel was great. The breakfast is $15 per person. They charge for parking. Be aware of that little surprise.

The place was clean and nice the breakfast was overpriced and then parking on top of it you can stay near by at the holiday in for a few more dollars but free parking and a free breakfast

Easy walking distance to the auditorium and Seville quarter. Onsite restaurant and bar is a nice bonus. We didn't use the pool or fitness center but it looked nice.

We were in Pensacola for Thanksgiving. Although they were short staffed everything was great. Will stay at this property again. Close to great restaurants, great view of the bay. Parking is $10.00 per night and breakfast buffet is $15.95. They also have a nice bar that serves drinks in the lobby.

Every employee we came in contact with were super friendly and willing to help. Especially Eve she went out her way on multiple occasions to make us feel she was more than willing to help and we weren’t just another customer. The restaurant food was good but they didn’t seem ready for customers when we were there.