Is parking available at the property?

Free self-parking is available on-site, but parking is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfast is available for a fee of approximately CNY 268 per person. It is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located, just a 4-minute walk from Coco Park Shopping Center and a 12-minute walk from Shenzhen Convention and Exhibition Center. It is approximately 2.4 miles (3.8 km) from Huaqiangbei and 4.8 miles (7.7 km) from Splendid China Folk Village.

Does the property have a swimming pool?

Yes, there is an indoor pool and an outdoor heated pool. Pool access is available from 6:00 AM to 10:00 PM, but the swimming pool will be closed seasonally from March 9 to March 12.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent's or guardian's room, using existing bedding.

Park Hyatt Shenzhen

What guests think

At Park Hyatt Shenzhen, guests frequently praise the warm, attentive service, spacious rooms with striking views, and a convenient location near Coco Park, while a few report service missteps and in-room issues like weak WiFi, air conditioning, or missing minibars.

Breakfast and other dining options draw frequent compliments, and guests value the well-kept indoor pool and wellness facilities. Cleanliness is generally high, with an isolated complaint about bathroom supplies not being refreshed. Overall, expect a refined, high-end experience with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the well-kept indoor pool and wellness facilities.

Related guest reviews

10

Wai Sum

Apr 27, 2025

·

Stayed 1 night

酒店為男朋友安排特式生日佈置、賀卡，及生日蛋糕，非常有心思，酒店室內泳池尺寸和水溫適中，更衣室內有按摩浴池，環境設施周到。 48樓酒吧有歌手唱歌，氣氛很好。所有酒店職員都很有禮貌，特別謝謝職員Sunny 解釋詳細貼心周到。

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10

Daniel

Jan 3, 2025

·

Stayed 2 nights

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe the hotel and rooms as clean and well kept; one review reported bathroom items not being replenished.

Related guest reviews

2

Nami

Mar 30, 2025

·

Stayed 1 night

I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .

10

Yichieh

Apr 18, 2024

·

Stayed 1 night

工作人員非常熱心、積極！房間寬敞乾淨、地處市中心卻很安靜！柏悅的一切讓我在深圳留下極佳體驗！

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10

Angelina

Jul 24, 2023

·

Stayed 5 nights

The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.

10

Victoria

Jun 20, 2025

·

Stayed 5 nights

Rooms were clean. Staff was extremely friendly and helpful.

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Rooms

Guests highlight spacious, modern rooms with impressive views and a generally quiet setting. Some report drawbacks including small twin beds, weak WiFi and air conditioning, and missing minibars in some rooms.

Related guest reviews

10

LOUISE

Oct 12, 2024

·

Stayed 3 nights

Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.

10

Yichieh

Apr 18, 2024

·

Stayed 1 night

工作人員非常熱心、積極！房間寬敞乾淨、地處市中心卻很安靜！柏悅的一切讓我在深圳留下極佳體驗！

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10

Fauconnier

Mar 31, 2024

·

Stayed 2 nights

Very good experience in Park Hyatt. Room are spacious and nicely decorated. The service is really good, staff is very caring and speak perfect English. Location is good and the view amazing. Definitely one of the best hotel in Shenzhen.

10

Angelina

Jul 24, 2023

·

Stayed 5 nights

The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.

10

Davide

Apr 12, 2024

·

Stayed 1 night

welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.

6

hsun wu

Jun 27, 2024

·

Stayed 2 nights

住過這麼多的5星級酒店，頭一次看到深圳柏悅酒店房間裡面竟然沒有小冰箱反而提供儲藏小箱子！尤其在大夏天難道不怕東西變壞了嗎？

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10

Glenn Austin

Jan 9, 2026

·

Stayed 1 night

Wonderful room with fantastic view. Staff super helpful and attentive.

8

Wing Yee

Jun 30, 2024

·

Stayed 1 night

The bed size of the twin bed is small compare with other hotel WiFi not strong enough Air -con is not strong. Quite hot during at night

8

Krystal

Jan 20, 2025

·

Stayed 1 night

酒店整體裝潢有格調，簡約時尚，非常滿意！房間寬敞美觀，十分舒適。酒店職員態度殷勤有禮，貼心處理顧客所需。可惜沒有到酒店餐廳用膳，期待下次入住再體驗！

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Service

Service is widely praised as friendly, attentive, and helpful across the hotel. However, a few guests experienced lapses such as poor communication, housekeeping oversights, or disregard for do-not-disturb.

Related guest reviews

2

Nami

Mar 30, 2025

·

Stayed 1 night

I guess I’m not welcome from thiis hotel from the very beginning. I checked in with my husband and we gave them both our documents whilst checking in. But when we went into our room , the tv screen which showed our surname in the screen was wrong . And the turn down service .. was the worst I ever experienced in the five star hotel in my life. The washroom was never replenished or cleaned . And they only placed one bottle of water and slipper on the bedside which indicated one person was staying in the room . I talked to the manager , he apologized but his attitude was not caring and just asked me what he can compensate.. To he honest, I don’t want complimentary breakfast etc . I jusf want their sincere apology but it didn’t happen . I will never stay in the Hyatt group again .

10

shinji

Jul 24, 2025

·

Stayed 1 night

とてもスタッフの対応が良く、素晴らしい時間を過ごせました。

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10

Veronica

Nov 13, 2025

·

Stayed 1 night

Beautiful hotel, excellent service. An overall great experience!

10

Fauconnier

Mar 31, 2024

·

Stayed 2 nights

Very good experience in Park Hyatt. Room are spacious and nicely decorated. The service is really good, staff is very caring and speak perfect English. Location is good and the view amazing. Definitely one of the best hotel in Shenzhen.

10

Wai Sum

Apr 27, 2025

·

Stayed 1 night

酒店為男朋友安排特式生日佈置、賀卡，及生日蛋糕，非常有心思，酒店室內泳池尺寸和水溫適中，更衣室內有按摩浴池，環境設施周到。 48樓酒吧有歌手唱歌，氣氛很好。所有酒店職員都很有禮貌，特別謝謝職員Sunny 解釋詳細貼心周到。

Translate

10

Glenn Austin

Jan 9, 2026

·

Stayed 1 night

Wonderful room with fantastic view. Staff super helpful and attentive.

10

Mona

Dec 27, 2024

·

Stayed 1 night

Service are excellent

10

Daniel

Jan 3, 2025

·

Stayed 2 nights

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!

2

Ye

Oct 7, 2023

·

Stayed 2 nights

Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.

10

Victoria

Jun 20, 2025

·

Stayed 5 nights

Rooms were clean. Staff was extremely friendly and helpful.

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Location

Location is convenient and central, near Coco Park and a subway station, with easy access to shopping and dining; some rooms remain quiet despite the area.

Related guest reviews

10

Hoi Yue Jeffrey

Feb 23, 2023

·

Stayed 1 night

Overall very high quality as you can expect from a Park Hyatt hotel, but it is the breakfast which surprised us. Location is right next to Coco Park. I think this should be the best hotel in Shenzhen. Highly recommend!

10

LOUISE

Oct 12, 2024

·

Stayed 3 nights

Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.

10

Yichieh

Apr 18, 2024

·

Stayed 1 night

工作人員非常熱心、積極！房間寬敞乾淨、地處市中心卻很安靜！柏悅的一切讓我在深圳留下極佳體驗！

Translate

10

Fauconnier

Mar 31, 2024

·

Stayed 2 nights

Very good experience in Park Hyatt. Room are spacious and nicely decorated. The service is really good, staff is very caring and speak perfect English. Location is good and the view amazing. Definitely one of the best hotel in Shenzhen.

10

Davide

Apr 12, 2024

·

Stayed 1 night

welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.

10

Chi yuen

Dec 21, 2025

·

Stayed 1 night

綜合環境及服務都非常滿意👍地點亦非常方便。

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10

Chris

Jul 18, 2023

·

Stayed 1 night

Really hope that there will be a subway linking to the railway system to the hotel so that we won't get wet just like this few days.

10

Chi Tat Angus

May 5, 2024

·

Stayed 1 night

Best location right next to coco park. Walking distance for food and massage and right next to subway station too.

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AI-generated summary based on recent guest reviews

Dining

Breakfast frequently earns high marks for quality and variety, and overall food and desserts are well regarded.

Related guest reviews

10

Hoi Yue Jeffrey

Feb 23, 2023

·

Stayed 1 night

Overall very high quality as you can expect from a Park Hyatt hotel, but it is the breakfast which surprised us. Location is right next to Coco Park. I think this should be the best hotel in Shenzhen. Highly recommend!

10

Davide

Apr 12, 2024

·

Stayed 1 night

welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.

10

KHOA

Feb 21, 2025

·

Stayed 1 night

This was an amazing hotel to stay at. Service and breakfast was excellent.

10

TSZ YING

Apr 27, 2025

·

Stayed 1 night

生日慶祝幫我升級了大套房還有玫瑰花瓣送了蛋糕和紅酒很驚喜酒店甜品水平很高房間設計很多細節做得很好到深圳會再繼續住

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10

Daniel

Jan 3, 2025

·

Stayed 2 nights

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!

10

Bo

Dec 21, 2023

·

Stayed 2 nights

It’s new, nice contemporary decoration. Too good food.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $353	6 $326	7 $327	8 $329	9 $320	10 $378
11 $300	12 $381	13 $517	14 $382	15 $382	16 $407	17 $382
18 $358	19 $382	20 $382	21 $382	22 $382	23 $393	24 $382
25 $358	26 $358	27 $373	28 $366	29 $362	30 $382	31 $382

Su	Mo	Tu	We	Th	Fr	Sa
1 $431	2 $432	3 $394	4 $432	5 $432	6 $432	7 $432
8 $421	9 $751	10 $751	11 $751	12 $751	13	14
15	16	17	18	19	20	21 $430
22 $432	23 $432	24 $432	25 $432	26 $449	27 $448	28 $453
29 $438	30 $443

Park Hyatt Shenzhen

About this property

Location

Room options

Park Suite with Skyline View

1 King Bed

2 Twin Beds

Executive Suite

1 King Bed with City View

1 King Bed with Skyline View Deluxe

2 Twin Beds with Skyline View

1 King Bed Deluxe

1 King Bed with Skyline View

2 Twin Beds with City View

Park Suite King

Guest reviews of Park Hyatt Shenzhen

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Park Hyatt Shenzhen

Prices for upcoming dates