Firstly, the staff were lovely and very helpful, and the breakfast in the morning was excellent and cooked to order! And after a very long day, the pillows were lovely! There was a little bit of confusion at check-in, but it was eventually resolved and worked out better as one guest is disabled and would have struggled with the “fire escape” entrance to the rooms. The accessible room he ended with was ideal, but both rooms were a little tired in some aspects - nevertheless, they were relatively clean and suitably stocked with toiletries and tea/coffee. The only criticisms I would have is for one of the bathrooms: blue gel toothpaste left on the tap from a previous guest, dust on the door frame of the shower (as there was no where near the shower to hang the towel, I popped it over the door to easily grab, but had to wipe it down first!), and there was a broken pedal bin in the bathroom - it may have been easier to throw the lid away until a new bin was bought, as it was just a nuisance being in the way! There was also a bit of a design flaw as when the shower door opens out, all the water on the door drops into a laminated wooden step - so the plastic trim has started to come away and may become a hazard to another user?
Firstly, the staff were lovely and very helpful, and the breakfast in the morning was excellent and cooked to order! And after a very long day, the pillows were lovely! There was a little bit of confusion at check-in, but it was eventually resolved and worked out better as one guest is disabled and would have struggled with the “fire escape” entrance to the rooms. The accessible room he ended with was ideal, but both rooms were a little tired in some aspects - nevertheless, they were relatively clean and suitably stocked with toiletries and tea/coffee. The only criticisms I would have is for one of the bathrooms: blue gel toothpaste left on the tap from a previous guest, dust on the door frame of the shower (as there was no where near the shower to hang the towel, I popped it over the door to easily grab, but had to wipe it down first!), and there was a broken pedal bin in the bathroom - it may have been easier to throw the lid away until a new bin was bought, as it was just a nuisance being in the way! There was also a bit of a design flaw as when the shower door opens out, all the water on the door drops into a laminated wooden step - so the plastic trim has started to come away and may become a hazard to another user?
