Name: Tru by Hilton Franklin Cool Springs Nashville
Address: 1001 Knoll Top Lane, Franklin, Tennessee, United States of America, Franklin, Tennessee, US
Price range: $112–$226 per night
Rating: 9.2

What guests think

Travellers describe Tru by Hilton Franklin Cool Springs Nashville as a modern, minimalist base with a lively lobby and practical amenities, offering easy access to Franklin and Nashville while sitting in a generally quiet, safe area.

Most reviews highlight very clean rooms and friendly, helpful staff, though a few noted housekeeping lapses or a curt overnight clerk. Rooms are modern but compact with limited seating or storage; several guests missed in‑room microwaves or coffee makers, and some reported noisy HVAC, spotty Wi‑Fi at night, or occasional noise from pets or groups. Breakfast often pleases with hot options and a pancake machine, while others found it basic; facilities include a fun lobby and 24/7 coffee, but there is no pool or hot tub. Best for travelers who want a simple, convenient Franklin base rather than full‑service perks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern shared spaces with a fun lobby (games/pool table), 24/7 coffee, a decent gym, and well‑lit free parking; pet‑friendly with a dog area. Several guests noted the lack of a pool or hot tub.

Related guest reviews

10

Linda

Mar 30, 2025

·

Stayed 1 night

The hotel was amazing. So nice, clean and new. The lobby had everything. After 12 hours of driving coming to the hotel and being able to play pool in the lobby was so great. Would definitely stay here again.

10

David

Dec 21, 2025

·

Stayed 1 night

Greeted very courteously. Nice, modern looking hotel. Room was excellent. Very clean and comfortable. Very nice dog walking area. No coffee or microwave in the room, but available 24 hours in the foyer. They also have a water bottle fill point next to the ice machine. A short drive east of downtown Franklin (which is well worth a visit - fascinating civil war site, historic buildings and charming stores). The free breakfast is quite good, with hot options and a make-your-own pancake machine which provided some entertainment as well as decent pancakes. Two negatives: the fan on the a/c unit is rather noisy and cannot be turned off, which disturbed my sleep somewhat. Water pressure in the hand basin faucets was very low (shower was fine).

10

LaKisha

Jul 18, 2023

·

Stayed 6 nights

Everything was great. It just needs a pool and laundry facility for guest.

6

Cheryl

May 27, 2025

·

Stayed 4 nights

No swimming pool. No coffee pot in room. At least no hot tub,spa. I should have looked at the amenities better.

10

John

Jul 23, 2023

·

Stayed 1 night

Nice facility, I like that the gym had free weights

10

Robert

Oct 19, 2025

·

Stayed 2 nights

The parking lot is well lit. Did not have breakfast no time...

6

Marius

Sep 10, 2025

·

Stayed 2 nights

In my opinion, the reviews are a bit exaggerated. I would say that 7 would be the grade it should receive. No microwave in the room, no coffee maker in the room, no pool and extremely poor breakfast. You pay half the price just for the brand.

10

Janai

Apr 7, 2023

·

Stayed 3 nights

Beautiful, modern property with kind & professional staff. I loved that the fitness center was 24-hours, the breakfast went until 10am, and they were able to accomodate our need for late check out. The refreshing hand soap, body wash & lotion (in eco-friendly containers) were simply the cherry on top. My colleagues and I had a wonderful stay and would definitely return should we visit the area again.

10

Marina

Mar 15, 2025

·

Stayed 1 night

Great hotel. Very up to date and very clean. Definitely recommend staying here and looking forward to staying at other Tru hotels. Very nice breakfast was a big plus for my stay. Lobby was very well decorated and had some activities if you are bored.

10

susan

Aug 31, 2025

·

Stayed 2 nights

Clean and spacious room . Friendly staff. Good gym

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Cleanliness

Cleanliness is a strong point, with many calling rooms and common areas spotless. A few guests reported lapses such as dirty sheets or floors.

Related guest reviews

10

Robert

Apr 18, 2024

·

Stayed 1 night

This was one of the best hotels I’ve stayed in in a long time. It was so clean and fresh. No carpet in rooms, no dust every corner was clean and very well maintained. Staff especially Kayla was amazing.

6

Stacey

Dec 14, 2024

·

Stayed 2 nights

Disappointed on how dirty the room was. Over lobby space seemed clean. But the room floor was dirty and unclean peppered with obvious dirt, hair etc. bathroom counter/shelf ledge and other areas of the surfaces I had to wipe clean. Will not return to this hotel for my stay in Franklin ever again.

10

Richard

Nov 26, 2025

·

Stayed 1 night

Cleanliness

10

Whitney

Oct 5, 2025

·

Stayed 2 nights

Our room was clean, and for me, that’s usually my number one gauge! I didn’t see one hair in the bathroom! The hotel was close enough to Nashville, but far enough away to rest!

10

Joseph

Dec 14, 2025

·

Stayed 3 nights

Very clean hotel and close to downtown Franklin. Staff was very friendly and helpful.

10

Kimberly

Jul 27, 2024

·

Stayed 2 nights

Very clean

10

Wyatt

Sep 2, 2025

·

Stayed 2 nights

We have stayed here twice since July. We love it here and will be back. The property is exceptionally clean, the hotel staff are incredibly kind, and the area is quiet at night. So good.

10

Charles

Oct 16, 2025

·

Stayed 3 nights

Great service, immaculate rooms. We will definitely be repeat customers.

6

Joanie

Oct 13, 2025

·

Stayed 1 night

Our bed sheets were dirty and had crumbs and hair all over them. The kind lady at the desk came up and changed them. Everything else was clean. I just can’t believe that bed was made up like that, with dirty sheets from whoever stayed there before us. The lady also offered to issue a refund for part of our balance, but since I booked through Expedia, there wasn’t anything she could do unfortunately and recommended always booking directly with hotels instead of using these services in case this ever was to happen again.

2

Becky

Mar 4, 2024

·

Stayed 1 night

There were hairs in the bed. Clearly the sheets had not been changed. Gross

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and compact with minimal storage/seating; several guests missed in‑room microwaves or coffee makers. Comfort and noise varied, with some noting noisy HVAC, occasional hallway/pet noise, or spotty Wi‑Fi at night.

Related guest reviews

10

Luzviminda

Oct 14, 2024

·

Stayed 1 night

Slept well Quiet Comfortable bed Nice bathroom with door and make up shelf Don’t like how small the desk was Liked the soap dispensers

10

Eric

Oct 20, 2025

·

Stayed 2 nights

Hotel was extremely clean. Staff was friendly. The rooms are very clean but no furniture to sit in other than an office desk chair. Walls are thick and noise is a minimum.

10

David

Dec 21, 2025

·

Stayed 1 night

Greeted very courteously. Nice, modern looking hotel. Room was excellent. Very clean and comfortable. Very nice dog walking area. No coffee or microwave in the room, but available 24 hours in the foyer. They also have a water bottle fill point next to the ice machine. A short drive east of downtown Franklin (which is well worth a visit - fascinating civil war site, historic buildings and charming stores). The free breakfast is quite good, with hot options and a make-your-own pancake machine which provided some entertainment as well as decent pancakes. Two negatives: the fan on the a/c unit is rather noisy and cannot be turned off, which disturbed my sleep somewhat. Water pressure in the hand basin faucets was very low (shower was fine).

8

Nicole

Nov 3, 2024

·

Stayed 3 nights

Clean Needed drawers and closet

10

Rhonda

Jun 2, 2025

·

Stayed 2 nights

Room was small but the beds were very comfortable and the sheets as smooth as butter. I recommend putting some seating outdoors. We did not eat the breakfast but it looked very clean and well displayed.

6

Dennis

Oct 18, 2023

·

Stayed 2 nights

No microwave in room? Had a fridge but no microwave, interesting. Toilet seat was loose sliding to one side or the other when using. The stopper in the sink was stuck closed allowing water to build up in sink. The water did drain though it just was slow to do so. The air conditioner fan ran non-stop. I turned the thermostat to off but the fan kept running. There did not seem to be any fan control either. High or low the fam remained the same. There was a foreign hair on my pillow that I noticed before I went to bed. It wasn't my hair and it led me to believe that not all the pillowcases or sheets were fresh. Actually for the price of the room I could've stayed elsewhere cheaper and got a microwave and less maintenance issues.

10

Jessica

Jun 13, 2025

·

Stayed 1 night

It was our first stay at a Tru by Hilton and we were impressed! Exceptionally clean. Great breakfast with pancakes(with a bunch of toppings), egg white frittatas, and pork sausage. Also oatmeal, yogurt, pastries. Coffee with liquid creamer in the pumps(this is a plus for me) half-n-half, and a variety of sugars. We loved that they had a pool table, a lot of board games, and a variety of seating in the lobby. We honestly thought it was brand new with its condition but it has been open since 2021! The only negatives aren’t a huge deal to us, but the pillows are not comfy (they flatten) and there are not many channels on the tv (but you can sign in to your various streaming services.

10

Rory

Nov 4, 2024

·

Stayed 1 night

Staff was very nice and both check in and out were very easy. Room was very clean. Breakfast was very good as well. The only thing i was surprised was the roomwas smaller than i was used to. Overall a very nice stay for the money

6

Stephen

Oct 2, 2025

·

Stayed 4 nights

Internet was up (most days) and regularly down (every night).

6

Bion

Dec 23, 2023

·

Stayed 2 nights

Friendly staff, good design, very clean. Room a/c very noisy. Some recirc fan ran constantly (even when unit turned off), very annoying! Lobby comfort, amenities great for families, not good for someone who wants a quiet place to read or enjoy coffee.

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Service

Service is widely praised as friendly, helpful, and efficient, with quick check‑ins and responsive front desk support. Isolated complaints mention an unfriendly or slow overnight clerk and housekeeping entering too early.

Related guest reviews

10

Janata

Nov 29, 2023

·

Stayed 1 night

Staff very friendly.

10

William

Sep 29, 2025

·

Stayed 3 nights

Nate and his team are simply amazing! Will continue to book this hotel for all my travels in Franklin!

10

Bonnie

Nov 11, 2025

·

Stayed 6 nights

Staff was great, they were willing to get me a new card key when I kept losing them, and loved the candy bowl they had on Halloween. They were also helpful when I needed to print things.

6

Nicholas

May 27, 2024

·

Stayed 1 night

The front desk person who checked me in was unfriendly and unhelpful. I tried to be cheery and asked what was going on in Franklin that day and she replied that she was the wrong person to ask. No smile. No suggestions or observations.

10

Justin

May 2, 2025

·

Stayed 1 night

For the most part a great stay. Love the property and the amenities! Breakfast was AMAZING! Only issue I had was overnight I had to make a quick trip south and was done a couple of hours. Upon mh arrival I discovered I had forgotten my key. For safety reasons all main entrance doors are locked so you have to hit the intercom to alert the front deak person. It took an unnecessary amount of time to get a response from the overnight guy working. I began looking in the windows and had to look up the number to the hotel. Not only did I not get an answer on the first try I got to witness the clerk wake up from appeared to be a nap. When I explained to him what happened he kinda snapped at me with "you'll need an I.D to prove it's hoj5" in an almost accusatory manner. Totally different attitude from the lady that checked me in. She was the most pleasant person ever offering complimentary water and knowledgeable explanations about all the basics.

10

Raymond

Oct 8, 2025

·

Stayed 5 nights

Staff was Excellent. Nick was exceptional and very helpful

10

Michael

Nov 20, 2025

·

Stayed 3 nights

Always enjoy staying here -- the location is a little removed from the business of Cool Springs, yet it's still close enough to be there in a few minutes. Staff do a great job, too!

10

Janina

Dec 21, 2022

·

Stayed 1 night

Amazing front desk associates, clean, comfortable, and great location. Would definitely stay here again. Shout out to the young man working on the morning my daughter's ring fell off in the public trashcan outside the main entrance. Without hesitation, he got gloves on and helped us sort through the full bag until we found it! He went way above the call of duty!

10

Grace

Aug 1, 2024

·

Stayed 1 night

Great experience and great front desk staff!

10

Tracey

Jul 22, 2023

·

Stayed 1 night

Check in was seamless and the front desk staff were so kind and welcoming.

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Location

Convenient base for Franklin with an easy drive to Nashville; many found the area quiet and safe near shops and dining. Some mentioned nearby construction or that it feels a bit tucked away.

Related guest reviews

10

Miguel

Jul 6, 2024

·

Stayed 1 night

Other than the construction on going in the area, the location is ideal for my family’s needs on this trip.

10

Mary

Nov 17, 2025

·

Stayed 1 night

Hotel was conveniently located for our needs this trip. Was modern & clean with very friendly staff.

10

Tiffany

Jul 20, 2025

·

Stayed 2 nights

Nice and clean location. Convenient location to shopping, restaurants, and grocery stores. Friendly and helpful staff.

8

Roy

Oct 26, 2024

·

Stayed 3 nights

Easy to get to all historic areas, town.

10

Gerald

Apr 27, 2023

·

Stayed 1 night

Very modern. Great location in Franklin.

10

Whitney

Oct 5, 2025

·

Stayed 2 nights

Our room was clean, and for me, that’s usually my number one gauge! I didn’t see one hair in the bathroom! The hotel was close enough to Nashville, but far enough away to rest!

10

Michael

Nov 20, 2025

·

Stayed 3 nights

Always enjoy staying here -- the location is a little removed from the business of Cool Springs, yet it's still close enough to be there in a few minutes. Staff do a great job, too!

10

Rebecca

Mar 19, 2025

·

Stayed 1 night

Great safe location

10

Kelly

Sep 29, 2025

·

Stayed 3 nights

I was greeted by a pleasant employee who was able to get me an early check in which I was thankful for. My room was spotless, and the location was great! It was close to everything but also far enough away that the area was nice and quiet.

10

Margaret

Mar 11, 2025

·

Stayed 2 nights

Close to Historic Franklin, although some construction going on but quiet and accessible.

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Dining

Breakfast often earns positive feedback for hot options and a pancake machine, though opinions vary. Several guests found the selection basic or mediocre despite others enjoying it, and coffee is generally appreciated.

Related guest reviews

10

Elizabeth

Oct 6, 2025

·

Stayed 3 nights

Clean, fresh towels. friendly staff. good breakfast and well stocked. clean. loved the big breakfast space and the bright colors.

6

margaret

Feb 7, 2024

·

Stayed 1 night

Room was clean. Beds comfortable. Just a pretty "spartan" place to spend a night on the road. The breakfast was horrible!

10

Meg

Jul 1, 2025

·

Stayed 1 night

Very clean, comfortable bed. Nice variety at breakfast

8

Irma

Aug 20, 2025

·

Stayed 1 night

Very quiet and peaceful. Need to up breakfast buffet was mediocre.

10

joel

Oct 28, 2024

·

Stayed 2 nights

Very new hotel. Breakfast was good quality for the price of the stay. One morning was bacon. The other sausage. Eggs standard. Automatic pancake maker. Juices and coffee were good.

10

Jessica

Jun 13, 2025

·

Stayed 1 night

It was our first stay at a Tru by Hilton and we were impressed! Exceptionally clean. Great breakfast with pancakes(with a bunch of toppings), egg white frittatas, and pork sausage. Also oatmeal, yogurt, pastries. Coffee with liquid creamer in the pumps(this is a plus for me) half-n-half, and a variety of sugars. We loved that they had a pool table, a lot of board games, and a variety of seating in the lobby. We honestly thought it was brand new with its condition but it has been open since 2021! The only negatives aren’t a huge deal to us, but the pillows are not comfy (they flatten) and there are not many channels on the tv (but you can sign in to your various streaming services.

6

Marius

Sep 10, 2025

·

Stayed 2 nights

In my opinion, the reviews are a bit exaggerated. I would say that 7 would be the grade it should receive. No microwave in the room, no coffee maker in the room, no pool and extremely poor breakfast. You pay half the price just for the brand.

10

Christopher

Mar 4, 2024

·

Stayed 1 night

The breakfast was yummy and it was super clean

10

Mark

Nov 12, 2025

·

Stayed 2 nights

One of the best of the complimentary breakfasts I eaten all year. Always look forward to staying at The Tru.. You have the most comfortable beds of any hotel stay, of the many trips I’ve made to Franklin this year. Easy to fall asleep.

4

colleen

Jun 12, 2025

·

Stayed 1 night

The selection of breakfast items was limited.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$118
March	$128
April	$128
May	$137
June	$131
July	$124
August	$115
September	$128
October	$135
November	$120
December	$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $176	16 $135	17 $117	18 $204	19 $135
20 $112	21 $126	22 $126	23 $126	24 $126	25 $135	26 $136
27 $112	28 $118	29 $126	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $156	3 $141
4 $112	5 $127	6 $126	7 $126	8 $183	9 $218	10 $186
11 $112	12 $126	13 $126	14 $127	15 $126	16 $157	17 $150
18 $112	19 $126	20 $126	21 $126	22 $126	23 $220	24 $187
25 $124	26 $183	27 $226	28 $126	29 $126	30 $118	31 $118

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Hearing)

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Guest reviews

Superb

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru by Hilton Franklin Cool Springs Nashville

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Prices for upcoming dates