Sunday Hotel Naala, Downtown Tulum
71 $US
/nuit
Moyenne pour novembre
Prix pour Sunday Hotel Naala, Downtown Tulum
Sélectionnez les dates pour voir les prix et les disponibilités
71 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Sunday Hotel Naala, Downtown Tulum, les prix par nuit s'élèvent en moyenne à 33 $US pendant le mois le moins cher (mai) et à 74 $US pendant le mois le plus cher (janvier), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 74 $US |
| février | 52 $US |
| mars | 42 $US |
| avril | 43 $US |
| mai | 33 $US |
| juin | 34 $US |
| juillet | 36 $US |
| août | 39 $US |
| septembre | 69 $US |
| octobre | 41 $US |
| novembre | 71 $US |
| décembre | 67 $US |
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nov. · 71 $US
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Le plus cher : janvier (env. 74 $US)
Le moins cher : mai (env. 33 $US)
À propos de cet établissement
Profitez des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez égaleme...
Équipements
Profitez des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une piscine extérieure et un service de location de vélos. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service d'assistance pour les visites touristiques ou l'achat de billets et une salle de banquet.
Services de l'établissement
Les équipements et services proposés incluent une réception ouverte 24 h/24, un personnel polyglotte et une consigne à bagages. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (disponible sur demande) et un parking payant sans service de voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Prenez un délicieux repas au restaurant et comblez tous vos petits creux en profitant du service d'étage 24 h/24 proposé par cet hôtel. L'hébergement vous invite à rejoindre son bar/salon pour une petite pause bien méritée.
Chambres
Les 95 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant Sunday Hotel Naala Tulum, vous profiterez d'un séjour en plein centre de Tulum, à 2 minutes de voiture de Parc national de Tulum et à 5 minutes de Ruines mayas de Tulum. Cet hôtel se trouve à 4,3 km de Plage de Tulum et à 4,6 km de Playa Paraiso.
À proximité
Centre de Style de Vie Hunab(0.2 miles)
Parc du Jaguar(0.2 miles)
Parc Dos Aguas(1.1 miles)
Accès au Parc Jaguar(1.4 miles)
Parc national de Tulum(1.4 miles)
Point de vue Jaguar Tulum(1.4 miles)
Hôpital de Tulum(1.5 miles)
Cenote Calavera(1.6 miles)
Tour de Tulum(1.7 miles)
Musée SFER IK(1.9 miles)
Parc Playa Ruinas(2.1 miles)
Ruines mayas de Tulum(2.2 miles)
Station balnéaire Las Palmas Public Beach(2.3 miles)
Promenade Artistique Holistika(2.4 miles)
Temple des Fresques(2.4 miles)
Aéroport principal le plus pratique pour rejoindre Sunday Hotel Naala Tulum : Aéroport international de Tulum (TQO)(27.8 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Emplacement
Av. Coba S/N, Tulum, Quintana Roo, Tulum, Mexico, Résidence Zama Village, Tulum, Tulum, Quintana Roo, Mexique
Centre de Style de Vie Hunab (0.2 miles)
Parc du Jaguar (0.2 miles)
Parc Dos Aguas (1.1 miles)
Accès au Parc Jaguar (1.4 miles)
Parc national de Tulum (1.4 miles)
Point de vue Jaguar Tulum (1.4 miles)
Options de chambre
14
Standard Double with Balcony
Détails de la chambre
1 Grand Lit Double
Couchages 2
172 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
17
Suite Deluxe
Détails de la chambre
1 Lit Double Standard
Couchages 2
172 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
12
Comfort Suite with View
Détails de la chambre
2 Lits Doubles Standard
Couchages 4
172 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
10
Standard Two Beds
Détails de la chambre
2 Lits Doubles Standard
Couchages 4
172 ft²
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
16
Chambre Familiale
Détails de la chambre
1 Grand Lit Double
et 2 Lits Doubles Standard
Couchages 6
172 ft²
BalconClimatisationWi-Fi (gratuit)Réfrigérateur
Avis des voyageurs sur Sunday Hotel Naala, Downtown Tulum
8.7
Fabuleux
Basé sur 758 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Naala Tulum, les voyageurs apprécient le design bohème chic, l'emplacement pratique à proximité des boutiques et des restaurants, ainsi que les piscines sur le toit offrant une vue imprenable. Ils soulignent toutefois un petit-déjeuner inégal, des problèmes occasionnels d'entretien et d'eau chaude, des matelas souples, et quelques nuisances sonores dues aux travaux ou à la vie nocturne.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Naala Tulum, les voyageurs apprécient le design bohème chic, l'emplacement pratique à proximité des boutiques et des restaurants, ainsi que les piscines sur le toit offrant une vue imprenable. Ils soulignent toutefois un petit-déjeuner inégal, des problèmes occasionnels d'entretien et d'eau chaude, des matelas souples, et quelques nuisances sonores dues aux travaux ou à la vie nocturne.
Les chambres sont modernes et souvent spacieuses, mais le service de ménage peut être irrégulier et certains clients ont signalé du linge taché ou un service non effectué. Le personnel est généralement chaleureux et serviable, bien que certains aient noté un enregistrement lent, des litiges concernant la facture ou un accueil indifférent. L'établissement est bien situé pour la ville, mais rejoindre la plage nécessite généralement un taxi ou un vélo, et le parking sur place est généralement payant. Attendez-vous à un séjour élégant et offrant un bon rapport qualité-prix, avec un toit animé et quelques imperfections.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines sur le toit, les chaises longues et le bar/restaurant sont un atout majeur avec une vue magnifique, bien que les horaires/paiements puissent être irréguliers, le choix de boissons limité, et un entretien parfois nécessaire (peinture écaillée sur la piscine, mobilier usé). Le parking souterrain est pratique mais généralement payant ; des vélos et un spa/massage de base sont disponibles.
Avis de voyageur à ce sujet
10
Kevin
24 avr. 2025
·
A séjourné 2 nuits
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
KayRachel
18 oct. 2025
·
A séjourné 3 nuits
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
10
elizabeth
28 août 2025
·
A séjourné 2 nuits
Lo único malo que nos cobraron el estacionamiento aparte
Lo único malo que nos cobraron el estacionamiento aparte
8
MA
23 août 2025
·
A séjourné 1 nuit
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
10
Coates
25 juil. 2025
·
A séjourné 2 nuits
Lovely garden and rooftop pool area.
Lovely garden and rooftop pool area.
6
Jorge H.
15 sept. 2025
·
A séjourné 1 nuit
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
8
VERONICA
25 janv. 2025
·
A séjourné 1 nuit
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
Su ubicación es muy buena, la atencion de la recepcionista fue excelente (no recuerdo bien su nombre) la habitación muy limpia y con lo necesario para estar cómodo. El servicio de spa muy bueno, Alejandro el terapeuta muy bueno. No tiene una cabina como tal de spa, es al.aire libre en el rooftop, pero esta bien.. Los contras: Si padeces de dolor lumbar o espalda, los colchones son sjmamente suaves asi que es un poco dificl eatar comodo. La comida del restaurante no es buena, no tiene sabor y no hay mucha variedad, pero para botanear algo si a caso, pues si esta pasable. Las bebidas tampoco son su fierte. Estan muy insipidas y la piñacolada sabia a tetrapak. Y aunque estes hospedado.se te cobra el parking 200 pesos cosa que no lo vi bien, pero pues la ventaja es que tu auto queda seguro en el parking subterráneo del hotel. En general lo recomiendo ai vienes 1 o 2 noches ya que puedes salir a comer beber al centro o aqui a su alrededor hay mucha opcion de comida bebida.
10
Giany
9 févr. 2026
·
A séjourné 1 nuit
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
10
Colette
23 oct. 2025
·
A séjourné 1 nuit
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
10
William
25 mai 2025
·
A séjourné 5 nuits
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé le Naala Tulum propre, mais le service de ménage peut être irrégulier avec un service parfois manqué, du linge/des serviettes tachés et des odeurs de plomberie ou d'eau sporadiques.
Avis de voyageur à ce sujet
8
Dawn
9 sept. 2025
·
A séjourné 3 nuits
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
8
KayRachel
18 oct. 2025
·
A séjourné 3 nuits
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
8
Werner
7 nov. 2024
·
A séjourné 2 nuits
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
6
Sofia
1 janv. 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
10
Boyan
17 févr. 2023
·
A séjourné 4 nuits
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
8
Mikel
18 oct. 2025
·
A séjourné 1 nuit
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
Un hotel bonito y bien diseñado, con una preciosa piscina en el piso superior. Personal amable y que te deja tu espacio. En el lado malo: faltaban opciones de luces en la habitación, era la del techo o nada (no había luces de cabecera de cama), y la comida dejaba bastante que desear en cuanto a la calidad de los productos (ha sido a única vez que nos han dado guacamole de bote en México). La limpieza también podía haber sido un poco más profunda.
10
Tomas
10 août 2025
·
A séjourné 1 nuit
It was a good place to stay, very clean
It was a good place to stay, very clean
10
Lenora
3 août 2025
·
A séjourné 8 nuits
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style.
8
David
2 janv. 2025
·
A séjourné 3 nuits
Solo 1 dia fueron a hacer limpieza.
Solo 1 dia fueron a hacer limpieza.
10
Donna
22 janv. 2026
·
A séjourné 2 nuits
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes et souvent spacieuses avec des lits confortables, mais d'autres ont trouvé les matelas très mous ou petits, les murs fins et le bruit extérieur dérangeant, ainsi qu'une eau chaude intermittente ou une climatisation faible dans certaines chambres.
Avis de voyageur à ce sujet
6
Susana
12 mars 2025
·
A séjourné 2 nuits
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
El hotel no es feo, es agradable, pero no te dicen que te van a cobrar $200 diarios por estacionar tu carro, las camas horribles super aguado el colchón e incómodo, las almohadas igual, no descansamos
10
Kevin
24 avr. 2025
·
A séjourné 2 nuits
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
4
Anders
4 janv. 2026
·
A séjourné 4 nuits
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
TLDR; Exciting concept, poor implementation, horrible service The concept: a courtyard with its own minijungle surrounded by the actual hotel. All rooms face the courtyard. The breakfast restaurant, the bar and the pool is on the rooftop, overlooking the nearby actual forest. All in brutalistic concrete. Exciting! But the room smelled of mold, when A/C wasn't cranked up. The outdoor area was basically flat concrete, with strewn-out sunbeds, apart from the pool area which on the other hand is cramped. The bar served beer only. The breakfast buffet was half-full of items, at all times. We ended up buying breakfast in the nearby supermarket and eating in our room. AC cranked up. And all that could have still have been ok - if the there had just been beds that worked We were two parents and one tall 17-year old. We travel a lot, always booking double-beds. Which at this hotel meant queen-size beds - and the smallest version of them. Couldn't fit two adults (except for perhaps those first two rosy-eyed weeks of an affair.) We asked front desk for an extra bed, a pull-out couch, or even just a mattress to put on the floor. Didn't exist. Pushed again. We could get a bigger room the next day. But next day: no, room wasn't cleaned. Or wait, management had said no. The answer wavered. I ended up slerping three nights on the floor. (Next hotel, on Cozumel, no problem getting an extra bed. "Of course, señor, we understand if the beds are too small.")
8
Guthrie
23 mai 2024
·
A séjourné 1 nuit
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
This property was beautiful. It was a little jungle oasis. The rooftop pool and bar was very nice and had a good chill vibes. My only issue with the property was that that the air conditioning in the room didnt work very well so my sleep was not great due to being hot. the staff was very helpful with all our questions telling us places to go around town and helping us a find a nice beach club.
4
judd
5 janv. 2025
·
A séjourné 4 nuits
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
Terrible mattress. No hot water two mornings and nights. Very load location and getting to the beaches is near impossible without a 50.00 cab ride. Would not go back.
6
adan
25 mars 2025
·
A séjourné 1 nuit
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
El hotel en general es muy burno pero el colchón de nuestra habitación estuvo muy feo, pésima la firmeza del colchón. El resto del hotel está muy bien, la atención buena pero no van a dormir bien. Si no les importa la calidad de sueño el hotel es perfecto pero si aprecian dormir bien busquen otra propiedad
6
Brian
24 juil. 2024
·
A séjourné 2 nuits
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
Great hotel and ok location but unfortunately very easy to hear tv from one room to another so a lot of noise from this and difficult to sleep also expensive simple breakfast
6
Mehdi
9 juin 2025
·
A séjourné 4 nuits
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
Positif : Personnel sympathique et chambres spacieuses, l'emplacement est aussi bien et à proximité de super marches et restaurants. Négatif : On a été dérangé la deuxième nuit par une boite de nuit en face. On a dû changer de chambre en pleine nuit. La deuxième chambre aussi était bruyante (local technique au sous-sol) Petit déjeuner correcte.
10
Robert
8 mars 2024
·
A séjourné 3 nuits
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
Great location, just outside of the main busy areas of the rest of Tulum but close enough to either walk or better yet bike around. Clean, modern and basic room, the sheets and bed were a dream to sleep in. Roof top pool was a beautiful place to take in the sunrise and sunset, or take a refreshing dip after being in the warmth of the sun. Lots of great restaurants around and access to the rest of the town. Loved being able to rent a bike just from the lobby. Tulum is an excellent place to visit, this hotel was a great base to explore the area.
10
Colette
23 oct. 2025
·
A séjourné 1 nuit
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour sa gentillesse et son aide, avec des mentions spéciales à la réception et à la direction, bien que certains clients aient signalé un enregistrement lent ou indifférent, des litiges concernant la facture/le minibar ou de l'impolitesse de la part du personnel de la piscine/du spa.
Avis de voyageur à ce sujet
10
Ivana Monique
2 oct. 2025
·
A séjourné 6 nuits
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
6
Furqan
9 févr. 2024
·
A séjourné 3 nuits
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
Everything was just okay other than the massage they offered people were kinda rude in that area that’s all
10
Chad
16 sept. 2025
·
A séjourné 1 nuit
Wonderful property, especially for the price. The staff was excellent.
Wonderful property, especially for the price. The staff was excellent.
4
Molly
30 déc. 2025
·
A séjourné 5 nuits
Personale ved bassenget var veldig uhøflige
Personale ved bassenget var veldig uhøflige
10
Roberta
1 janv. 2025
·
A séjourné 1 nuit
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
I had a great time at Naala. Comfortable rooms, friendly staff. I had the pleasure to meet Yssabelle. She was helpful solving all little problems I had during my stay. I strongly recommend this hotel.
10
Myesha
22 août 2025
·
A séjourné 5 nuits
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
Would definitely go back in the future. Christopher was an amazing manager at the property and he went above and beyond for service for us. Only bad thing was I love hot water and there it wasn’t working. Luke warm water was the only option. Being the price, location, service, amenities offered. Rooftop pool, breakfast and more. Truly this place is a steal. Very close to everything and accessible. Would highly recommend to anyone.
6
Sofia
1 janv. 2023
·
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
The location is great and i love the spacious room. The hotel has lots of potential however it needs some improvement. I stayed 6 nights and my room was only cleaned once but the sheets were never changed, the second time I asked them to clean our room they said that we left our safe opened so they couldn’t clean it but we were never notified until I called asking why our room wasn’t cleaned. I told them we needed clean towels, toilet paper, bed sheets. He said he was going to send someone to bring them to me but I would have to change the bedsheets myself. Well, only the towels came(their towels are very old and dont look very clean btw), bed sheets and toilet paper never came. Also they don’t have enough pool towels for all guests so you either take them as soon as they get them in the morning or you won’t get them at all. I heard a lot of people complaining about that at the front desk too. At check out they tried to charge me a bunch of items from the minibar which I hadn’t even touched, claiming the housekeeper had to refil them items the day she never came to clean the room!! I refused to pay of course! There were so many people at the front desk complaining about different things at that moment that they just let go of those fake charges.
8
Jessica
1 avr. 2025
·
A séjourné 13 nuits
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
Överlag ett fint hotell, modernt och fräscht. Dock var det ointresserad personal i receptionen. Behöver bli mer serviceminded! Hälsa när man kommer och vara intresserad av en.
10
Jose Ricardo
20 juil. 2025
·
A séjourné 2 nuits
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
Todo el personal fue muy amable y atento, algo que realmente se valora. La ubicación es muy conveniente, cerca de muchos restaurantes y opciones para salir. El hotel es muy bonito, con una temática que refleja perfectamente el estilo relajado y natural de Tulum. Durante nuestra estadía hubo algo de ruido por la noche, posiblemente por reparaciones, pero en general no fue algo que afectara significativamente la experiencia. Sin duda, lo recomendaría.
10
William
25 mai 2025
·
A séjourné 5 nuits
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
I will stick to the basics . Upon arrival greeted at the front desk by Christopher he was terific . He filled us in on everything we had to know .Parking for a small fee under the building was convienent . The Two roof top pools were outstanding . The rooftop restaurant clean and tasty . If you plan on eating breakfast daily at hotel prepay for a better price .The area was quiet and safe . 7 / 11 down the block and many more chain stores plus locally owned nearby . Room clean daily to our satisfaction . Overall the Naala Talum lived up to our expectations . PS our AC worked well .
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Pratique pour la ville avec des boutiques et des restaurants à proximité sur une avenue principale, mais pas sur la plage ; il faut généralement prendre un taxi, un vélo ou une voiture pour rejoindre les plages ou les ruines, et certains ont noté des nuisances sonores dues aux travaux ou à la vie nocturne.
Avis de voyageur à ce sujet
8
Dawn
9 sept. 2025
·
A séjourné 3 nuits
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
10
Kevin
24 avr. 2025
·
A séjourné 2 nuits
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Eunice
22 juin 2025
·
A séjourné 1 nuit
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
Not on the beach, economical, near stores and restaurants. Taxi near. Just stayed one nice but liked ambiance, breeze was good, so was food and beverage for $35. Nice.
10
Thomas
9 déc. 2024
·
A séjourné 4 nuits
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
What a great experience. Naala is exactly what it advertises itself as - a 3.5 star hotel with some blemishes but an eagerness to succeed. When we go back to Tulum we will stay at Naala again! The hotel is tucked back off the road. The outdoor lobby is quite welcoming but does show some wear but the front desk service was professional. The courtyard was so relaxing - while you can hear the music from the rooftop, the hammocks and waterfalls make it a perfect place to chill before or after your day. We splurged on the "family apartment" as it was not that much more than a single room and gave us a huge amount of space. The patios and balconies are a little light on furniture, so glad for the courtyard. Room was clean, beds were wickedly comfortable and showers were strong. We felt safe. There are some good restaurants within 100 yards and downtown is only a 20-minute walk but the best meals we had on our trip were at the Naala rooftop restaurant. Highly recommend. Reasonably priced as well. Salmon was perfect. Breakfast farmers omelet (I got well done) was fantastic. Smoothie was nice - they use ice and agave nectar (order accordingly). Order a drink from the restaurant and bring it to the rooftop pool - plenty of seating. The best part of the roof is the unobstructed view (think sunrise and sunset). You can see the Tulum heritage site and the ocean from the roof. As the hotel does not supply extra water, we were very happy to find an Oxxo and a 7-eleven only steps away
8
Jason
27 mars 2023
·
Property is beautiful and great location
Property is beautiful and great location
6
Mark
4 févr. 2025
·
A séjourné 5 nuits
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
The hotel was OK. Disappointingly it was not really in walking distance from the beach, the Tulum ruins, or a wide variety of eating establishments. The scale of Tulum is deceptive on a map and as such it requires overpriced taxis or occasional ‘collectivos’ to go pretty much everywhere. The listed drive times noted on the site are not correct. Our room facilities were clean and fine but with mattresses that felt like sleeping on a giant pillow. The rooftop has a pool and a casual restaurant, but our second-floor room just looked out on a semi-abandoned building between the hotel and the street. The strip of alternative Tulum beachside hotels are pricey and private, though you can see gloriously beautiful beaches when you do manage to find decent beach access. But don’t expect to feel like you are really in Mexico while in Tulum.
8
Samuel
1 mars 2026
·
A séjourné 1 nuit
Location
Location
8
MARIANA
4 avr. 2023
·
A séjourné 3 nuits
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
Lindo lugar, muy bien ubicado. La construcción de un hotel alado no te deja dormir. Empiezan a trabajar desde las 7am.
8
Arianny
31 juil. 2025
·
A séjourné 2 nuits
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
10
Donna
22 janv. 2026
·
A séjourné 2 nuits
Great location. Very clean. Excellent value.
Great location. Very clean. Excellent value.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner et la salle à manger sur le toit sont mitigés : certains ont apprécié des options convenables, mais beaucoup ont trouvé le choix limité, le service lent, les horaires irréguliers et les boissons peu attrayantes ; parfois, le bar/restaurant était fermé ou ne pouvait pas facturer sur les chambres.
Avis de voyageur à ce sujet
10
Kevin
24 avr. 2025
·
A séjourné 2 nuits
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
Naala seem new and mixes modern and contemporary with a local flare with lots of wood. The hotel is really nice with an awesome rooftop restaurant and pool; these are great places to unwind in the evenings. It's next to convenience stores and walking distance to many restaurants. Rooms are comfortable with cloud soft mattresses. The two bedroom was well appointed with all furniture and appliances. Great location. Bikes available (at a rental cost) for a quick ride. It's a bit of a distance to the beach and other attractions but there's a lovely Selecto Chedrauri couple blocks down.
8
Noelannah
18 mars 2024
·
A séjourné 4 nuits
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
Had an incredible stay and was about to give 5 stars until the checkout process. Was accused for taking toiletries and items from the room when all of them were in order. Hotel restaurant was expensive for coffee and breakfast. One day was charged for unlimited coffee so assumed the same on our last day there, to find out we were charged over 300 pesos for 4 coffees. Make sure you check with staff on a daily basis what the price is for the food and drink before you order to avoid this as no menu was provided.
8
MA
23 août 2025
·
A séjourné 1 nuit
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
We stayed one night at Naala Tulum. The gardens and lobby area are beautiful, and the room was nice and comfortable. Service was excellent and attentive throughout our stay. However, the little pool area needs an urgent revamp—the sofas are old and outdated, and the pool paint is cracked. For some reason, food and drinks cannot be charged to the room, which is inconvenient. The rooftop restaurant's food was mediocre compared to other options in Tulum. Overall, the hotel feels overrated and pricey given the competition in the area.
8
Werner
7 nov. 2024
·
A séjourné 2 nuits
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
The bathroom sink smells really bad since it's incorrectly installed missing a siphon / p-trap. Not sure if that is only our room 103. The breakfast was very good and with a decent variety of food. Granola, yoghurt, pancakes, cooked to order egg dishes, juice, coffee etc
10
Karilu Almeida
30 août 2025
·
A séjourné 3 nuits
Breakfast was really inconsistent
Breakfast was really inconsistent
6
SHLOMO
22 mars 2023
·
A séjourné 2 nuits
good location, good breakfast with slow service.
good location, good breakfast with slow service.
6
Jorge H.
15 sept. 2025
·
A séjourné 1 nuit
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
4
Magaly
18 oct. 2025
·
A séjourné 2 nuits
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
Très déçue par cet hôtel. À notre arrivée, le personnel nous a indiqué qu’il n’y avait pas d’eau chaude. Ils nous ont donc proposé d’annuler sans frais ou bien de faire avec. Réserver un autre hôtel à la dernière minute ne nous a pas enchanté nous avons donc accepté de rester. Nous avons demandé un remboursement partiel, ce n’était apparemment pas possible car paiement en ligne. Nous avons donc demandé le petit dej offert. Ça été accepté. Quelle fut pas notre surprise quand nous sommes arrivés pour le petit déjeuner. Il n’y avait quasi rien dans le petit déjeuner (uniquement granola confiture miel mais sans pain ni chocolat chaud ni jus d’orange) nous avons donc opté pour des plats à la carte (pan cakes et toast avocat) Le remboursement du petit déjeuner nous a été refusé car nous avions pris à la carte. Mais un petit déjeuner sans à minima du pain ce n’est pas un petit déjeuner. Outre cet incident, les lits étaient inconfortables car matelas très mous. Par ailleurs, nous avions demandé un service de laundry (à régler en extra). Il était convenu que le linge soit prêt sous 24h. Mais 24h plus tard, rien, nous avons du attendre le lendemain matin. L’eau en bouteille est par ailleurs payante alors que dans tous nos autres hôtels au Mexique, c’était inclus dans le prix de la chambre. Bref, nous ne recommandons pas cet hôtel.
8
Adrien
11 juil. 2025
·
A séjourné 2 nuits
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
Apparemment spacieux et agréable pour 5. Jolies piscine en rootftop. Très sympa. En juillet très peu de monde. Plage avec des sargasses. Cenotes dans les environs. Pas du tout proche de la mer. Parking souterrain. Seul bémol, le petit-déjeuner inclus, très basic. Pain toast uniquement est sec, très peu de choix pour les enfants. Boissons sensées être inclus mais il faut payer pour avoir de l’eau plate. Il ferait mieux de le facturer un peu plus cher et qu’il soit un peu plus friendly. Nous avons fait que 2 nuits et heureusement. Pour le reste c’était une jolie découverte.
8
Elizabeth
8 mars 2025
·
A séjourné 5 nuits
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
Es buen hotel, cómodo. El desayuno que ofrecen para el costo es malo.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
celine
7 mars 2023
·
A séjourné 6 nuits
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
The location is amazing and the staff is really nice and friendly! The pool at the rooftop is really beautiful. Everything was perfect!
10
Alex
3 mars 2023
·
A séjourné 2 nuits
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
Amazing hotel. Fantastic rooftop pool and loungers and hammocks. Never had any problems finding a great spot to sunbathe by the pool. Nice breakfast on the roof as well. Room was huge and really nice with a balcony. Location is ok for access to town or beach. Some good food places right by hotel or a 20 min walk into centro.
10
Justin
26 févr. 2023
·
A séjourné 4 nuits
Cool room and overall vibe. Best rooftop view in tulum
Cool room and overall vibe. Best rooftop view in tulum
10
Susana
19 févr. 2023
·
A séjourné 1 nuit
We could not use the pool, due to the construction. Friendly staff!
We could not use the pool, due to the construction. Friendly staff!
10
Boyan
17 févr. 2023
·
A séjourné 4 nuits
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
The place and staff are great. It is really quiet and has a great vibe. The location is fairly close to Zona Hotelera and they have free parking or bikes you can rent. The only issue we had was that towels and bed sheets were always stained and the sewage from the toilet smelled so we has to keep the toilet seat down to lower smell. Regardless, I would still come back and enjoy the place.
Politiques de l’établissement
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-01: NO DATA
- 2026-11-02: 61.33331555007172USD
- 2026-11-03: 59.33844399047089USD
- 2026-11-04: 59.45934309721375USD
- 2026-11-05: 59.45934309721375USD
- 2026-11-06: 59.423074646308905USD
- 2026-11-07: 58.73698897683716USD
- 2026-11-08: 58.78016692421723USD
- 2026-11-09: 59.45934309721375USD
- 2026-11-10: 61.405856722274784USD
- 2026-11-11: 59.45934309721375USD
- 2026-11-12: 62.08290196897889USD
- 2026-11-13: 61.405856722274784USD
- 2026-11-14: 61.33331555007172USD
- 2026-11-15: 59.45934309721375USD
- 2026-11-16: 61.33331555007172USD
- 2026-11-17: 59.4714325808487USD
- 2026-11-18: 59.4714325808487USD
- 2026-11-19: 59.4714325808487USD
- 2026-11-20: 61.33331555007172USD
- 2026-11-21: 48.47869272355652USD
- 2026-11-22: 45.25370873091126USD
- 2026-11-23: 45.25370873091126USD
- 2026-11-24: 47.229243949325564USD
- 2026-11-25: 54.486051517456055USD
- 2026-11-26: 56.47517939797211USD
- 2026-11-27: 57.474737563278204USD
- 2026-11-28: 60.421048495674135USD
- 2026-11-29: 47.05651934862519USD
- 2026-11-30: 51.91438219554902USD
- 2026-12-01: 49.19397934290314USD
- 2026-12-02: 50.37786049730683USD
- 2026-12-03: 61.33331555007172USD
- 2026-12-04: 72.45815575592042USD
- 2026-12-05: 61.33331555007172USD
- 2026-12-06: 75.4668357835083USD
- 2026-12-07: 48.47869272355652USD
- 2026-12-08: 49.58260649168396USD
- 2026-12-09: 46.225283008453374USD
- 2026-12-10: 46.48956911343384USD
- 2026-12-11: 46.225283008453374USD
- 2026-12-12: 47.31560838487244USD
- 2026-12-13: 46.225283008453374USD
- 2026-12-14: 46.225283008453374USD
- 2026-12-15: 51.47737576026154USD
- 2026-12-16: 52.454147106536865USD
- 2026-12-17: 52.476938195961004USD
- 2026-12-18: 59.47386243467713USD
- 2026-12-19: 59.47386243467713USD
- 2026-12-20: 61.33331555007172USD
- 2026-12-21: 77.74743082281495USD
- 2026-12-22: 75.4668357835083USD
- 2026-12-23: 99.4662842568512USD
- 2026-12-24: 99.223836943573USD
- 2026-12-25: 115.83309638221742USD
- 2026-12-26: 99.223836943573USD
- 2026-12-27: 142.4274066838684USD
- 2026-12-28: 144.44651699624634USD
- 2026-12-29: 142.4274066838684USD
- 2026-12-30: 187.09502100610354USD
- 2026-12-31: 102.48816834074402USD
- 2027-01-01: 95.9353094975586USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend le dispositif de sécurité suivant : des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 09 h 00 à 21 h 00.
- L'hébergement est gratuit pour un enfant âgé de 3 ans ou moins qui occupe la même chambre que ses parents ou tuteurs et qui utilise la literie en place.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Navette aéroport : 120 MXN par véhicule, aller simple, maximum 6 passager(s)
- Navette aéroport : 120 MXN par enfant, aller simple
- Frais pour le parking en libre-service : 200 MXN par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Organisation d'excursions
Services
Organisation d'excursions
Ménage
Salle de banquet
Coffre-fort
Location de vélos
Consigne à bagage
Formalités d'arrivée/Départ express
24-Hour Front Desk
Général
Service en chambre
Restaurant
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Connexion Internet
Wi-fi gratuit
Activités
Piscine
Jardin
Plage (à proximité)
Piscine extérieure
Pool (Infinity)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Parking
Parking
Navette aéroport
Parking (Limited)
Parking Onsite