Marvic Hotel Boutique
From
44 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
44 $US
/nuit
À propos de cet établissement
Profitez des options de loisirs (une piscine extérieure par exemple) et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service de conciergerie. Parmi les services et éq...
Équipements
Profitez des options de loisirs (une piscine extérieure par exemple) et des nombreux équipements et services qui caractérisent l'hébergement, notamment l'accès Wi-Fi à Internet gratuit et un service de conciergerie. Parmi les services et équipements offerts par cet hôtel vous trouvez également un service d'organisation de mariages et une salle de séjour commune.
Services de l'établissement
Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et une réception ouverte 24 h/24. Une navette vers et depuis l'aéroport est disponible en échange d'un supplément (24 h/24).
Chambres
Les 28 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Votre lit Tempur-Pedic est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Marvic Boutique Hotel se trouve au centre de Playa del Carmen, à 3 min de marche de Mamitas Beach Club et 6 min à pied de Plage principale de Playa del Carmen. Cet hôtel se trouve à 1 km de Rue commerçante Quinta Avenida et à 3 km de Terminal maritime Playa del Carmen.
À proximité
Mamitas Beach Club(0.1 miles)
Plage principale de Playa del Carmen(0.3 miles)
Plage Coco(0.3 miles)
Plage Avenida Colosio(0.3 miles)
Super Chedraui Selecto Avenida 10(0.4 miles)
Rue commerçante Quinta Avenida(0.5 miles)
Mario Villanueva Madrid(0.5 miles)
Centre commercial Quinta Alegría Shopping Mall(0.7 miles)
Quai Navega(0.8 miles)
Rue du Cœur(0.9 miles)
Plage Playa 88(1 miles)
Église Guadalupe(1 miles)
Calle 12(1 miles)
Église catholique Nuestra Señora del Carmen(1 miles)
Playa del Carmen Lighthouse(1.1 miles)
Aéroport international Cozumel (CZM)(22.1 miles)
Aéroport international de Cancún (CUN)(34.1 miles)
Navette aéroport
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Service de change
Emplacement
Calle 44 manzana 144 lote 18 entre avenida 5 y avenida 10, Zazil-ha, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Mamitas Beach Club (0.1 miles)
Plage principale de Playa del Carmen (0.3 miles)
Plage Coco (0.3 miles)
Plage Avenida Colosio (0.3 miles)
Super Chedraui Selecto Avenida 10 (0.4 miles)
Rue commerçante Quinta Avenida (0.5 miles)
Options de chambre
4
Deluxe Room, 2 Double Beds with No View
2 Lits Doubles
Couchages 4
183 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre Double Supérieure, 1 très grand lit
1 Très Grand Lit Double
Couchages 2
269 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
7
Suite Studio Exclusive, plusieurs lits
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 6
1615 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Kitchenette
4
Suite Studio Deluxe, 1 très grand lit
1 Très Grand Lit Double
Couchages 2
646 ft²
ClimatisationWi-Fi (gratuit)Kitchenette
4
Chambre Deluxe, 1 très grand lit
1 Très Grand Lit Double
Couchages 2
142 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
6
Suite Studio Deluxe
2 Lits Doubles
Couchages 4
646 ft²
Salle à manger séparéeClimatisationWi-Fi (gratuit)Kitchenette
7
Chambre Double Supérieure, 2 lits doubles
2 Lits Doubles
Couchages 4
269 ft²
BalconSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs sur Marvic Hotel Boutique
8
Très bien
Basé sur 552 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Marvic Boutique Hotel, les voyageurs apprécient l'emplacement central et la facilité de se déplacer à pied, à proximité de la Cinquième Avenue, ainsi que le personnel généralement aimable et serviable. Cependant, les expériences varient, avec des problèmes de maintenance récurrents et des installations usées qui nuancent un bon rapport qualité-prix.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Marvic Boutique Hotel, les voyageurs apprécient l'emplacement central et la facilité de se déplacer à pied, à proximité de la Cinquième Avenue, ainsi que le personnel généralement aimable et serviable. Cependant, les expériences varient, avec des problèmes de maintenance récurrents et des installations usées qui nuancent un bon rapport qualité-prix.
De nombreux clients ont trouvé les chambres propres et confortables, et certains ont apprécié la présence de kitchenettes ou des agencements spacieux. Toutefois, des mentions répétées font état d'une faible pression ou d'une température d'eau incohérente, d'un Wi-Fi peu fiable, de chambres petites ou sans fenêtre, et de nuisances sonores provenant des couloirs ou de la vie nocturne à proximité. L'état de la piscine sur le toit et de la terrasse varie de basique à fermeture pour entretien, et plusieurs clients ont déploré des dépôts ou des frais supplémentaires (par exemple, pour du linge taché) ainsi que l'absence de restaurant ou de parking sur place. Attendez-vous à un séjour simple et bien situé lorsque le rapport qualité-prix et l'emplacement comptent plus que les équipements complets ou la constance.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
La piscine sur le toit et la terrasse nécessitent souvent des travaux d'entretien, avec des signalements de planchers desserrés ou usés, de sièges limités ou de fermetures temporaires ; quelques clients les ont trouvées propres et utilisables. Plusieurs commentaires mentionnent également l'absence de parking sur place et l'absence de restaurant/service.
Avis de voyageur à ce sujet
8
Evan
17 févr. 2025
·
A séjourné 1 nuit
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
Has the things you'll need for a simple stay. Has a stove-top and microwave. The pool on the roof is a nice touch. It's getting some wear and tear since I was here when it opened 5 years ago.
6
Tiaja
20 mai 2025
·
A séjourné 4 nuits
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
A lot of comestic fixes needed and safety as far as pool ladder not screwed completely and rusted Hotel room needs a lot of of cosmetic fixes the pool kitchen are isn’t open and the rooms and pool area don’t look exactly like the pictures the pictures are from when they first opened which is false advertising not bad stay for 1 night
10
RAFAEL DE JESUS IPINA
7 août 2023
·
A séjourné 1 nuit
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
NO TIENE ESTACIONAMIENTO PORQUE NO QUIEREN; BIEN PUEDEN HACER UN CONVENIO CON ALGÚN ESTACIONAMIENTO PUBLICO PARA SUS HUESPEDES.
4
Alister
12 mars 2025
·
A séjourné 14 nuits
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
This establishment is incredibly deceptive and has left me thoroughly disappointed. I stayed there for 14 days booked through Expedia, and I quickly learned that refunds or cancellations were not an option, which felt extremely unfair given the circumstances. From the moment I arrived, I encountered issues, starting with the hot water situation. Not once during my stay did I experience a hot shower; each day, I was assured by the staff that they were "working on it," but the situation never improved. To make matters worse, I experienced a complete shutdown of the water supply without any prior notice while a water company was filling their tank, leaving me without basic amenities at the most inconvenient times. Additionally, I observed them turning off the electricity during the day, which is quite frustrating when you have yours up the stairs. I eventually switched rooms, and I can confirm that the reviews regarding the musty smell and the presence of mould were spot on. The second room I was given still had lingering odors and signs of neglect. The pool area was nothing short of a stagnant swamp, and I found the deck boards to be splintered and hazardous to walk on, raising significant safety concerns. Once again, the quest for even lukewarm water for a shower proved fruitless; I could only expect frigid, uncomfortable showers throughout my stay. In conclusion, I absolutely do NOT recommend this place to anyone looking for a comfortable or reliable stay. This expe
6
JUAN
14 août 2023
·
A séjourné 1 nuit
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
The rooms have no mini fridge, they don’t lend you a bbq grill by the pool and they don’t volunteer any information about where to store cold food or anything else for that matter. No private parking, you need to pay outside or it will be tire locked by the police. Only three Sun beds and wifi keeps going off.
6
Thomas
8 déc. 2024
·
A séjourné 3 nuits
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
Located on the quieter end of fifth avenue. May not suit those wanting easy access to the party areas. Main criticism would be that the sun deck on the roof was out of use. This meant there was no where to sit in the sun by the pool. As this was the main reason I booked the place, it was a bit disappointing.
6
Patric
10 janv. 2026
·
A séjourné 17 nuits
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
Ok hotell, room good but bathroom had a bit more to offer. Pool and roofterrace must be renovated We was charged for dirty linnen, very very bad since an accident easily can happen! 1750 pesos….NOT OK 👎
8
Nilson
10 août 2023
·
A séjourné 10 nuits
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
8
Sophie
23 mars 2024
·
A séjourné 7 nuits
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
10
Karla
29 mars 2024
·
A séjourné 3 nuits
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
Excelente ubicación y muy bonito. El único inconveniente es que no tiene estacionamiento.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les commentaires concernant la propreté sont mitigés : beaucoup décrivent les chambres et les espaces communs comme propres, tandis que d'autres signalent du linge et des serviettes tachés, de la moisissure ou des odeurs de renfermé, et des salles de bains insuffisamment nettoyées. Des problèmes de maintenance, tels qu'une eau chaude faible ou des coupures d'eau, sont également signalés.
Avis de voyageur à ce sujet
6
Hans
29 déc. 2024
·
A séjourné 1 nuit
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
The property is well located. It’s okay in general but the cleaning has to be improved. The bathroom walls and the floors were really dirty. We booked a room for only one night and it was an inside room with views to the hallway. Dark and no natural air.
8
Henrik Forvik
28 févr. 2026
·
A séjourné 3 nuits
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
10
MIGUEL ANGEL
4 déc. 2025
·
A séjourné 9 nuits
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 nov. 2025
·
A séjourné 4 nuits
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
4
Ana
12 févr. 2024
·
A séjourné 2 nuits
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
The room was in poor conditions, dirty and with a kitchen I did not ask for. The cleaners did not clean the room and left the garbage from the previous guests. The staff was useless and unable to address or improve the stay. The bedsheets were disgusting and the bathroom had dirt all over the place. The room had a window that faced a wall and felt claustrophobic.
2
pedro
26 juil. 2024
·
A séjourné 1 nuit
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
Mal estado la propiedad. Buna ubicacion perp sucio mal pex
10
Leonardo
8 janv. 2026
·
A séjourné 2 nuits
El hotel céntrico y muy limpio
El hotel céntrico y muy limpio
2
Nicolina Elisabeth
12 mars 2025
·
A séjourné 13 nuits
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
2
Robert
21 mars 2024
·
A séjourné 7 nuits
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
We were extremely disappointed by the state of the Marvic hotel vs what was presented to us in the photos on hotels.com. As can be seen in the photos: Cracked, rotting wood with nails sticking up on the pool deck. Many, many tiles missing and sharp all along the edge of the pool and on the floor of the pool. Only three chairs next to the pool. When we up to sit at the pool - two were taken and we can't sit on the wood deck because of the poor state of the wood. Mold in the shower at the edges and at the corner of the vanity. Towels were not only old and ragged, they were stained in several places. Cumulatively, this was too much for us. After having been checked in for only 2 hours we tried to get our money back and were told by both hotels.com and the Marvic that it was not possible since we didn't cancel before we checked in. How could we possibly know the state of cleanliness and upkeep prior to checking in? We took our lumps and checked into another hotel immediately. Very, very disappointed in both hotels.com and the Marvic.
8
Jacqueline
21 déc. 2023
·
A séjourné 14 nuits
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
Entspricht keiner 4 Sterne Kategorie, eher 3. Sterne. Handtücher und Bettwäsche hatten überwiegend schmutzige Flecke. Es wurde jeden Tag gereinigt und die Handtücher und auch ggf. Bettwäsche gewechselt Bett sehr bequem. Zentrale Lage und Personal immer freundlich .
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres varient de minuscules ou sans fenêtre à de taille adéquate, certaines unités offrant des kitchenettes ou des balcons. Attendez-vous à des matelas fermes pour certains, à un bruit variable provenant des couloirs ou des bars à proximité, et à un Wi-Fi fréquemment peu fiable ; plusieurs clients ont également regretté l'absence de mini-frigo.
Avis de voyageur à ce sujet
8
Carla Patricia
6 sept. 2023
·
A séjourné 2 nuits
Rooms don't have windows.
Rooms don't have windows.
6
Eliana
23 janv. 2026
·
A séjourné 2 nuits
Quarto apertado para família, mas boa localização
Quarto apertado para família, mas boa localização
6
Ruth Sofia
9 janv. 2023
·
A séjourné 2 nuits
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
La habitación que nos dieron era muy pequeña, sin ventilación ni luz natural, y estaba en la primera planta, se escuchaba todo lo que pasaba en recepción. El internet funcionaba muy mal, tanto en la habitación como en recepción.
8
Teala
17 oct. 2024
·
A séjourné 1 nuit
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
Enjoyed the stay, But the room was much smaller than what I thought we were renting based on the pictures online. Orbitz should do a better job showing all of the rooms available not just the really nice ones.
4
Maria
10 déc. 2025
·
A séjourné 7 nuits
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
We had a window facing a wall :( so we did not get any daylight at all. Water pressure in the toilet was really bad, multiple times it did not flush at all. staff was very helpful and friendly which was the only thing we really liked. Pool was kind of cold. There are water coolers on each floor which is also helpful since you can’t drink tap water here.
8
Douglas
12 mars 2023
·
A séjourné 2 nuits
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
Definitely not sound proof, or even close. Not that I really believed that statement anyway. Great Staff, very friendly and helpful.
6
Paul
21 juin 2023
·
A séjourné 4 nuits
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
10
Luis
26 nov. 2023
·
A séjourné 1 nuit
Rooms are tiny but very cozy and well designed
Rooms are tiny but very cozy and well designed
2
Ana
18 févr. 2025
·
A séjourné 3 nuits
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
The only good thing about this hotel is the staff that are helpful and friendly. When we arrived our bedsheets were dirty, they did exchange them. We stayed in a room with a balcony but you could hear all the street noise and live bands well into the night. The balcony lights do not turn off, all that light comes into the room so it’s like daylight all the time. We tried to block the bright lights from the balcony but it still entered the room from the corners. Although it’s low cost hotel close to 5th avenue, I would not recommend staying here, it was not restful or peaceful stay.
10
Jan Helge
22 janv. 2023
·
A séjourné 13 nuits
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
Lite hotell som viste seg å ligge perfekt til i forhold 5tn og samtidig skjermet fra musikken som spilles i 5th. Vi følte oss veldig trygg på hotellet. Rommet flott og er helt slik man ser det på bildene på Hotels.com Vi savnet kjøleskap, som var et savn. Litt lytt og spesielt ut i korridorene. Bassenget på toppen testet vi ikke men så flott ut. Anbefales opphold her. Bestiller du drosje gjennom hotellet så må du påse at sjåføren dukker opp på flyplassen. Det skjedde med oss da flyet var forsinket og vi fikk et gebyr for ikke oppmøte.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement salué pour sa gentillesse, sa réactivité et son aide, plusieurs clients notant des changements de chambre rapides ou une assistance. Cependant, plusieurs commentaires mentionnent des dépôts et des frais supplémentaires (par exemple, pour du linge taché) ainsi que des frustrations occasionnelles lors de l'enregistrement, du remboursement ou de la communication.
Avis de voyageur à ce sujet
10
Carolina
18 févr. 2026
·
A séjourné 4 nuits
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
2
Elizabeth
26 déc. 2023
·
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
las instalaciones muy bien, solo que si tuve una mala experiencia; mi niño por accidente tiro café en una de las camas, se mancharon las sabanas y el cubre colchón, al hacer check out, la camarera saco las sabanas y en recepción las exhibieron para cobrarnos por el daño causado diciendo que al lavarlas no se les iba a quitar la mancha, lo cual, consideramos que es un abuso, ya que una macha de cafe si se quita. Nos cobraron $985.00 por el daño causado. En ningún hotel nos habían cobrado un deposito de $1000.00 al ingreso ni mucho menos un impuesto de $200.00 adicional. Tuve que pagar todo esto debido a que llevaba prisa para salir y tomar un vuelo. No recomiendo hospedarse en este hotel.
10
MIGUEL ANGEL
4 déc. 2025
·
A séjourné 9 nuits
Room was clean, staff very professional and helpful. Location is great
Room was clean, staff very professional and helpful. Location is great
8
Janet
18 nov. 2025
·
A séjourné 4 nuits
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
The staff were excellent! We had issues (hot water and no safe), in our first room and they went out of their way to fix the issues. When this was not possible they moved us to another room, which was good. We so appreciated their help, friendliness and hospitality!
10
Brittany
24 mars 2024
·
A séjourné 7 nuits
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
This was a great hotel if you are planning to stay off resort in Mexico. My mother is a snowbird and my sister and I went to visit her for a week so we decided to stay somewhere near her and close to 5th avenue. This place smelt amazing, the pool was very clean and the staff were so friendly and helpful. Our toilet had broke mid week and so they moved us to a bigger and nicer room for free. So accommodating! Would 11/10 stay here again.
4
juvenal
4 avr. 2024
·
A séjourné 5 nuits
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
tienen muchas reglas,quieren cobrar por todo, ami me cobraron 60 pesos por que ensucie una tualla con mango. a otra persona le cobraron por que un nino tiro soda en el piso. la escusa que usan es de que la persona que limpia le toma mas tiempo limpiar.las camas parese ser que son de piedra.
2
David Alejandro
22 avr. 2023
·
A séjourné 2 nuits
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
Fue muy mala la recepción, piden un deposito que no esta mencionado, la persona que me recibio con pesima actitud y no me dieron el ascenso que dice que tengo por ser VIP, el cuarto muy pequeño, nada que ver con la imagen
8
Noemie
6 janv. 2025
·
A séjourné 5 nuits
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
2
Cristian
28 févr. 2023
·
A séjourné 1 nuit
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
Todo era casi normal solo que la recepción aveces no estaba y si necesitabas la llave de tu cuarto tenías que esperarla porque no te daban más, además que si pierdes la tarjeta te la cobran (weeeei la neta este hotel quiere sacar dinero de todo) porque en ningún hotel masomenos hacen eso pero bueno, este ya lo catalogué comió hotel de mala muerte y es por lo siguiente: cuando me acercaba a hacer el check out se acerca a mi el recepcionista y me dice “buenas tardes señor, ¿check out?” Y yo le contesté “claro” y me dice “hay un pequeño problema señor, lo qué pasa es qué hay una sábana manchada (era sangre porque me estuve jugando una costra y no me di cuenta que me empezó a sangrar) y por el hecho de que se va a mandar a lavar se le tienen que cobrar $700 pesos” y le dije “sabes qué? No voy a pagar nada y me dice “pues usted firmó el contrato de conformidad al entrar al hotel” pues si pero no sé estipuló ese punto o que hayan dicho alguna alerta para estimular al huésped a leer un nuevo punto por si se rompe. Así que tengan cuidado con este hotel de mala muerte.
8
Sophie
23 mars 2024
·
A séjourné 7 nuits
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement très pratique juste à côté de la Cinquième Avenue, à distance de marche des plages, des restaurants et des boutiques. Plusieurs clients mettent en garde contre le bruit nocturne provenant des lieux voisins ou des chambres donnant sur la rue ; certains ont trouvé l'arrière ou l'extrémité nord plus calme.
Avis de voyageur à ce sujet
10
ERIC
4 déc. 2025
·
A séjourné 4 nuits
Todo muy bien , excelente ubicación
Todo muy bien , excelente ubicación
10
Carolina
18 févr. 2026
·
A séjourné 4 nuits
Good value for the money! Fantastic staff and service! Love the location, very convenient
Good value for the money! Fantastic staff and service! Love the location, very convenient
6
Lauren
4 mars 2025
·
A séjourné 6 nuits
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
This place was not as described. The bed was the hardest I've ever slept on. It was incredibly noisy and not as clean or well maintained as I would have expected. The restaurant and outdoor seating was closed and unusable... The staff were mostly very nice and helpful and it's only 50 feet from 5th Avenue which was very convenient but also very noisy.
8
Henrik Forvik
28 févr. 2026
·
A séjourné 3 nuits
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
Nice room, great location and nice staff. Kinda bad shower temps and waterpressure
8
Marco
26 nov. 2024
·
A séjourné 4 nuits
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
8
Sujata
14 févr. 2024
·
A séjourné 8 nuits
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
The hotel is quite nice however the front of the building is noisy at night and the back is much quieter after midnight when the live music stops. The staff are helpful. However, there is. O English television stations available and that is a must have for many.
10
EMMANUEL
7 avr. 2023
·
A séjourné 1 nuit
Excelente ubicación
Excelente ubicación
8
Noemie
6 janv. 2025
·
A séjourné 5 nuits
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
We stayed for 5 nights during New Year 2025 and found the value for money to be satisfying overall. The location was excellent—right beside Fifth Avenue with plenty of restaurants and a 7/11 around the corner. It was just a short walk to Pelicanos Beach, with other beaches also within reach. We’d definitely stay here again—thank you for the hospitality! Detailed Review: We initially booked a king bed suite with a balcony, but due to a booking error, we were assigned a ground-floor suite with a kitchen and no exterior windows. We requested a change, and the receptionist kindly accommodated us with a room featuring a balcony, though it was not a suite. This was acceptable to us, given the affordable flight-and-hotel package deal we had. The room was clean, somewhat modern, and well-insulated(quiet). The AC worked perfectly, hot water was slow but sufficient, and housekeeping serviced the room 4 out of 5 nights. Beach towels were provided (one per day), but no coffee or tea was included. The rooftop pool was okay, though mostly unused and shaded in the afternoons—we preferred the beach. The 24/7 reception staff were kind and helpful, communicating in basic English. We found that it was helpful to use a translator app at times. Tip: I would stronly recommend to arrange your airport transfer in advance to save money. The hotel booked us a taxi for 1,000 pesos, much cheaper than the 2,400 pesos quoted at the airport.
10
Klaus
27 janv. 2024
·
A séjourné 1 nuit
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
The hotel was located within easy walking distance to restaurants and coffee shops. The beach was about 5 minutes away, so very walkable. The suite itself had no view, the window faced into the building next door about 5 feet away, but it also blocked any noise from the street. Would stay again.
8
Eurides
16 août 2023
·
A séjourné 7 nuits
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
Stayed at Marvic with family. Excellent location, close to all that you will need during your stay at Playa☺️
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Il n'y a pas de restaurant sur place ni de petit-déjeuner et aucun service de restauration ou de boissons sur le toit ; le café et les mini-frigos dans les chambres font souvent défaut. De nombreuses chambres sont équipées de kitchenettes et il existe de nombreuses options de restauration à proximité.
Avis de voyageur à ce sujet
8
Lisa
26 mai 2023
·
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
We enjoyed our stay at this property. Walking distance to shopping and restaurants. The rooftop terrace was nice even though they did not offer food or drinks. We had a balcony/king bed room which was very spacious. Staff was very helpful. The only issue is that you can here the live music from the bars until very late. Overall it was a good experience.
8
Willian c
1 mars 2025
·
A séjourné 4 nuits
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
Único problema foi no último dia : chuveiro com pouquíssima água . Mas em geral recomendo o hotel . Atente - se que não há café da manhã e nem frigobar . Quarto bastante confortável e boa localização . Voltaria outra vez . Recepcionista Estrella muito simpática e prestativa . Ótima funcionária .
8
Marco
26 nov. 2024
·
A séjourné 4 nuits
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
El hotel tiene buena ubicacion pero no tiene restaurante y hay que salir a comer. Ademas no tiene terminal de tarjetas se tiene que pagar en efectivo y eso a veces es un problema. La habitacion bien, el internet bien y la television bien. La playa cerca y la 5ta av esta a media cuadra.
10
Richard
23 mars 2025
·
A séjourné 4 nuits
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
A very good stay for a quick solo trip to Playa! The hotel was well-situated for my purpose of going there. I would highly recommend that a bar fridge be placed in each room! It would hold water, juice and a few drinks. No kitchen facilities are alright for a quick trip but water is a must. I would use this place again if there was a small fridge in the room.
6
Paul
21 juin 2023
·
A séjourné 4 nuits
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
The location is pretty good. Just off "Fifth Avenue" ... the small rooftop pool is nice. The room was spacious although my window looked into an empty space where a balcony would normally have been. The bed was incredibly comfortable (I like a hard mattress). My main complaint -- and this is a deal-breaker for me -- was the internet, which didn't really work. The hotel has 10-15 different networks, all with the same password, and you are expected to go from one to another until you find one that works. If you do connect to a network (sometimes you can't) it drops after a few minutes. I was trying to mix a holiday with some work and this was nearly impossible. Incredibly frustrating. If you don't need or want internet, then this hotel is fine for you. There is no food available on the premises but there are tons of restaurants and convenience stores nearby.
8
Julie
31 janv. 2025
·
A séjourné 9 nuits
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
Endroit bien situé, très propre. Cependant il manquait quelques accessoires de cuisine et une machine à café.
8
Nilson
10 août 2023
·
A séjourné 10 nuits
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
A localização do hotel é um ponto forte, pois fica muito próximo de restaurantes e bares da Avenida 5. O quarto era bom, porém fez muita falta um frigobar. O hotel não é mais o mesmo das fotos, pois muita coisa está se deteriorando: o chuveiro do quarto já estava bem sujo e entupido, a área do terraço não tem nada, além de mesas e cadeiras, a piscina, apesar de boa, não está bem cuidada. O atendimento da equipe que trabalha no hotel no geral é bem ruim. Um dia pedimos um copo a mais e simplesmente a resposta foi: não tem. Em outro momento, estávamos na piscina bebendo em copos de plástico e latas (que era permitido) e chamaram nossa atenção, mesmo não estando fazendo nada de errado (conforme descrito nas próprias regras do hotel na área de piscina). Nitidamente isso ocorreu por termos solicitado a limpeza da piscina minutos antes, que estava com insetos mortos. O funcionário que fez a limpeza se mostrou bem contrariado e logo em seguida chamaram nossa atenção indevidamente. Em resumo: um hotel com pontos positivos, mas que está claramente sendo mal administrado.
2
Nicolina Elisabeth
12 mars 2025
·
A séjourné 13 nuits
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
If I could give this hotel negative stars, I would. This was the most disgusting, dishonest, and disturbing hotel experience of my life. False Advertising & Scam: The photos are a complete lie. The "cozy" room with a balcony was actually a tiny, airless space with a shattered, taped-up window facing a grimy elevator shaft. No fresh air, no natural light—just a suffocating nightmare. Filthy & Unsanitary: The sheets had stains and hair, proving they hadn’t been washed. The pillows reeked of sweat and mildew. The bathroom was moldy, the shower barely functioned, and the towels smelled like garbage. No Sleep Possible: The rooms are NOT soundproof. We heard everything from the lobby—people shouting, luggage rolling, phones ringing. Sleeping was impossible. Scam Fees & Lies: We were hit with hidden charges, including a "street cleanup" fee and an extra guest fee, even though the booking clearly stated two people. The advertised restaurant doesn’t exist. No Refund Despite Promises: Expedia promised a full refund due to the fraudulent listing, but after I left, they changed their stance. Now I’m out $900 for a hotel I didn’t even stay at. Avoid this scam at all costs.
10
Alfonso
25 mars 2023
·
A séjourné 6 nuits
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
So close to the Main Avenue and very clean place. I didn’t like that the glass in the bathroom can see you from the street. And also I did not like that they do not have coffee in the rooms and if you want you must go downstairs to reception, limiting ones a day
8
Sophie
23 mars 2024
·
A séjourné 7 nuits
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
My brother and I stayed for a week and we enjoyed this hotel very much. The service was great, the rooms very clean, daily a maid came to change our towels and make our beds. The kitchenette was an added bonus as we were able to make some meals a few times in-house. We were fortunate to have to pool all to ourselves every time we used it and it was very clean. There is even a view to the sea from the rooftop sitting area. Close to everything : beach - shops - restaurants etc. We will definitely keep this hotel in mind if we return to Playa del Carmen. Thank you.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Naomi
27 janv. 2026
·
A séjourné 2 nuits
Rien à redire tout était très bien, le personnel a était adorable ! Super séjour chez eux
Rien à redire tout était très bien, le personnel a était adorable ! Super séjour chez eux
10
jesus donado
20 janv. 2026
·
A séjourné 7 nuits
Le service était excellent,. Le personnel en réception sont super gentils .
Le service était excellent,. Le personnel en réception sont super gentils .
6
Nicolas
13 janv. 2026
·
A séjourné 6 nuits
Hotel propre proche de tout mais le matelas etait très dure et très inconfortable je reviens avec un mal de dos
Hotel propre proche de tout mais le matelas etait très dure et très inconfortable je reviens avec un mal de dos
8
Seyana Emna Kheira
8 janv. 2026
·
A séjourné 4 nuits
Chambre propre personnel adorable
Chambre propre personnel adorable
10
Nayeli
7 janv. 2026
·
A séjourné 2 nuits
Si
Si
Politiques de l’établissement
Instructions d’arrivée
Tout ce que vous devez savoir pour une arrivée en douceur.
Arrivée
Départ
De 13:00 à 23:59
Avant 11:00
Bon à savoir
Politiques et informations supplémentaires sur cet établissement.
Suppléments facultatifs
Services supplémentaires payants que vous pouvez demander.
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-21: 35.87491031843948USD
- 2026-10-22: 35.87491031843948USD
- 2026-10-23: 35.32935540774536USD
- 2026-10-24: 35.3301172180767USD
- 2026-10-25: 46.361364723907464USD
- 2026-10-26: 35.404714544099804USD
- 2026-10-27: 46.24214891785812USD
- 2026-10-28: 37.18937005331039USD
- 2026-10-29: 48.785380819908134USD
- 2026-10-30: 37.240426367122645USD
- 2026-10-31: 37.18937005331039USD
- 2026-11-01: 37.229327541675566USD
- 2026-11-02: 37.240426367122645USD
- 2026-11-03: 35.378458911975855USD
- 2026-11-04: 37.18937005331039USD
- 2026-11-05: 37.240426367122645USD
- 2026-11-06: 37.240426367122645USD
- 2026-11-07: 37.240426367122645USD
- 2026-11-08: 37.18937005331039USD
- 2026-11-09: 37.240426367122645USD
- 2026-11-10: 37.240426367122645USD
- 2026-11-11: 37.240426367122645USD
- 2026-11-12: 37.18937005331039USD
- 2026-11-13: 48.785380819908134USD
- 2026-11-14: 37.240426367122645USD
- 2026-11-15: 37.240426367122645USD
- 2026-11-16: 37.240426367122645USD
- 2026-11-17: 37.240426367122645USD
- 2026-11-18: 37.240426367122645USD
- 2026-11-19: 37.240426367122645USD
- 2026-11-20: 35.378458911975855USD
- 2026-11-21: 37.29716943411255USD
- 2026-11-22: 37.29716943411255USD
- 2026-11-23: 37.292010583305355USD
- 2026-11-24: 32.48850888760185USD
- 2026-11-25: 32.48850888760185USD
- 2026-11-26: 32.48850888760185USD
- 2026-11-27: 32.48850888760185USD
- 2026-11-28: 32.48850888760185USD
- 2026-11-29: 32.487038915554045USD
- 2026-11-30: 32.48850888760185USD
- 2026-12-01: 32.48850888760185USD
- 2026-12-02: 32.48850888760185USD
- 2026-12-03: 32.48850888760185USD
- 2026-12-04: 32.438420394802094USD
- 2026-12-05: 32.438420394802094USD
- 2026-12-06: 32.48850888760185USD
- 2026-12-07: 32.487038915554045USD
- 2026-12-08: 32.438420394802094USD
- 2026-12-09: 32.48850888760185USD
- 2026-12-10: 32.48850888760185USD
- 2026-12-11: 32.438420394802094USD
- 2026-12-12: 32.48850888760185USD
- 2026-12-13: 32.438420394802094USD
- 2026-12-14: 32.470184666702266USD
- 2026-12-15: 36.742970658588405USD
- 2026-12-16: 32.48850888760185USD
- 2026-12-17: 32.48850888760185USD
- 2026-12-18: 32.48850888760185USD
- 2026-12-19: 30.81642319402885USD
- 2026-12-20: 59.637006325275415USD
- 2026-12-21: 69.89387899415588USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 24 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces ou par carte de crédit peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Navette aéroport : 75 USD par véhicule, aller simple, maximum 9 passager(s)
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Navette aéroport
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Service de change
Services
Organisation d'excursions
Service de change
Coffre-fort
Formalités d'arrivée/Départ express
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Chambres non-fumeurs
Chambre familiale
Activités
Piscine
Piscine extérieure
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Parking
Navette aéroport
Connexion Internet
Wi-fi gratuit