Name: BOK21 - Hotel en Cancun
Address: AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 8

Guest reviews

8

Very good

Based on 159 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At BOK21 - Hotel en Cancun, travelers highlight a central, good-value base with simple, spacious rooms, generally clean spaces, and friendly staff, while recurring downsides include street traffic noise, limited amenities, and occasional Wi‑Fi or housekeeping inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

James

20 Feb 2026

·

Stayed 4 nights

Lights in bathroom didn't work, no hot water, no towels in room, overall it was just not good. Approached the front desk with my concerns and they just shrugged so we moved to a different motel.

10

Jamal

11 Feb 2026

·

Stayed 4 nights

Central area

8

Jamal

7 Feb 2026

·

Stayed 5 nights

Nice affordable hotel. Close to a lot of restaurants and bars, I took the bus down the hotel zone many times they run constantly and its less than 20 pesos. Nothing fancy but got the job done.

10

mohamad

5 Feb 2026

·

Stayed 3 nights

Everything was good

6

Michael

27 Jan 2026

·

Stayed 12 nights

The staff was good & helpful. But no fridge or microwave in the room.

AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22, Cancun, Quintana Roo, Mexico

Location

A stay at BOK21 places you in the heart of Cancun, a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez. This hotel is 2.6 mi (4.2 km) from Playa Tortugas and 3.9 mi (6.3 km) from Langosta Beach.

Ceviche Square(0.3 Miles)

Plaza Las Americas(0.6 Miles)

Benito Juarez Municipal Building(0.6 Miles)

Las Palapas Park(0.6 Miles)

Amerimed Hospital(0.8 Miles)

Plaza 28(0.9 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 9:00 AM to 11:00 AM for a fee, approximately MXN 83 to 119 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability and potential additional charges.

Yes, airport shuttle services are available. Details on pricing and arrangements can be obtained at the front desk.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility can be confirmed with the front desk.

The property is located in the heart of Cancun, just a 1-minute drive from Plaza Las Americas and 5 minutes from Ultramar Ferry Puerto Juárez. It is 2.6 miles from Playa Tortugas and 3.9 miles from Langosta Beach.

Children are allowed at the property, and there is no minimum age for children to stay for free.

BOK21 - Hotel en Cancun

Amenities

Property description

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