Krystal Grand Cancun All Inclusive
249 $
/ Nacht
Ø-Preis November
Preise für Krystal Grand Cancun All Inclusive
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
249 $
/ Nacht
Ø-Preis November
Monatliche Durchschnittspreise
Bei Krystal Grand Cancun All Inclusive ist September mit durchschnittlich 199 $ pro Nacht der günstigste Monat und Dezember mit 356 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 280 $ |
| Februar | 298 $ |
| März | 352 $ |
| April | 308 $ |
| Mai | 266 $ |
| Juni | 226 $ |
| Juli | 252 $ |
| August | 243 $ |
| September | 199 $ |
| Oktober | 211 $ |
| November | 249 $ |
| Dezember | 356 $ |
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Nov · 249 $
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Am teuersten: Dezember (ca. 356 $)
Am günstigsten: September (ca. 199 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools und Fitnessmöglichkeiten. Ko...
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools und Fitnessmöglichkeiten. Kostenloses WLAN, ein Concierge-Service und Babysitting (gegen Gebühr) stehen ebenfalls zur Verfügung.
Services der Unterkunft
Zum Angebot gehören ein Textilreinigungsservice, eine rund um die Uhr besetzte Rezeption und eine Gepäckaufbewahrung. Vor Ort gibt es Folgendes: Parken ohne Service (kostenlos).
Gastronomie
Entspann dich mit einem Cocktail der Strandbar oder der Poolbar oder suche eine der 5 Bars/Lounges auf.
Zimmer
Fühl dich in einem der 403 Zimmer, die Espressomaschine und einen LED-Fernseher bieten, wie zu Hause. Die Zimmer haben eigene Balkone. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Die Badezimmer bieten Duschen, kostenlose Toilettenartikel und Haartrockner.
Lage
Krystal Grand Cancun All Inclusive in Cancún (Zona Hotelera) ist nur wenige Schritte entfernt von: Playa Gaviota Azul und Hotelzone Strände. Dieses Hotel in Strandnähe ist 0,6 km von Cancún Centro de Convenciones und 0,6 km von Forum Beach entfernt.
In der Nähe
Playa Gaviota Azul(0.1 Meilen)
UltraMar Fährterminal(0.3 Meilen)
Cancún Centro de Convenciones(0.4 Meilen)
Einkaufszentrum Forum By The Sea(0.4 Meilen)
Forum Beach(0.4 Meilen)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark)(0.4 Meilen)
Einkaufszentrum Plaza Caracol(0.4 Meilen)
Playa Caracol(0.4 Meilen)
Nichupté-Lagune(0.4 Meilen)
Playa Chac Mool(0.7 Meilen)
Playa Ancha(0.9 Meilen)
Cancún Golf Club at Pok-Ta-Pok(1.5 Meilen)
Einkaufszentrum La Isla(2.3 Meilen)
Playa Tortugas(2.3 Meilen)
El Sol de Cancun(2.3 Meilen)
Flughafen Cancún (CUN)(14.8 Meilen)
Flughafen Tulum Intl. (TQO)(111.1 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Lage
Boulevard Kukulkan Km 8.5, Punta Cancún, Avenida Kukulkan, Cancún, Benito Juárez, Bundesstaat Quintana Roo, Mexiko
Playa Gaviota Azul (0.1 Meilen)
UltraMar Fährterminal (0.3 Meilen)
Cancún Centro de Convenciones (0.4 Meilen)
Einkaufszentrum Forum By The Sea (0.4 Meilen)
Forum Beach (0.4 Meilen)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (Nationalpark) (0.4 Meilen)
Zimmeroptionen
3
Honeymoon-Zimmer, 1 King-Bett, Meerblick
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
947 ft²
BalkonSeparater EssbereichKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
9
Altitude Master Suite, Ocean Front
Zimmerdetails
1 Extragroßes Doppelbett
und 1 Schlafsofa
Für bis zu 3 Personen
1054 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Privater Whirlpool im FreienEigener Whirlpool
6
Standardzimmer, 1 King-Bett, Stadtblick
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
474 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Altitude Suite King, Boulevard View
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
549 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Deluxe-Zimmer, 2 Doppelbetten, Meerblick
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
474 ft²
BalkonBalkon oder TerrasseKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
9
Presidential-Zimmer, 1 King-Bett, Meerblick
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
1421 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Altitude Suite King, Ocean Front
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
549 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
8
Deluxe-Zimmer, 1 King-Bett, Meerblick
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
474 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
8
Altitude Corner Suite, Partial Ocean View
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
603 ft²
BalkonKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
6
Altitude Corner Suite Ocean Front
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
603 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Standardzimmer, 2 Doppelbetten, Stadtblick
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
474 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Superior-Zimmer, 2 Doppelbetten, Meerblick
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
6
Standardzimmer, 2 Doppelbetten, eingeschränkter Meerblick
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
474 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Standard Room, 1 King Bed, Partial Ocean View
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
474 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
7
Superior-Zimmer, 1 King-Bett, Meerblick
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 2 Personen
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
5
Altitude Suite 2 Double Beds, Boulevard View
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
549 ft²
BalkonKlimaanlageWLAN (kostenlos)Laptop im Arbeitsbereich
Gästebewertungen zu Krystal Grand Cancun All Inclusive
7.4
Gut
Basierend auf 1.855 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Aus Kundenbewertungen zum Krystal Grand Cancun All Inclusive geht hervor, dass Reisende die Aussicht aufs Meer und viele freundliche Mitarbeiter schätzen, jedoch immer wieder über die Qualität des Essens, Restaurantreservierungen, langsame Aufzüge und Probleme mit der Klimaanlage in den Zimmern und Gemeinschaftsbereichen berichten.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Aus Kundenbewertungen zum Krystal Grand Cancun All Inclusive geht hervor, dass Reisende die Aussicht aufs Meer und viele freundliche Mitarbeiter schätzen, jedoch immer wieder über die Qualität des Essens, Restaurantreservierungen, langsame Aufzüge und Probleme mit der Klimaanlage in den Zimmern und Gemeinschaftsbereichen berichten.
Der Strand wird häufig als ruhig und schön gelobt, und die zentrale, fußläufige Lage in der Nähe von Geschäften und dem Nachtleben ist ein großer Pluspunkt. Das Service-Erlebnis ist gemischt: Viele erwähnen aufmerksame Concierges und das Reinigungspersonal, während andere von langen Schlangen beim Check-in und unbeständiger oder wenig hilfsbereiter Unterstützung berichten. Die Einrichtungen weisen Abnutzungserscheinungen auf, mit defekten oder heißen Aufzügen, veralteten Zimmern, gelegentlichen Wartungsproblemen und einer begrenzten Anzahl an Liegen; Lärm von Unterhaltung oder nahegelegenen Clubs kann sich weit tragen. Insgesamt sollten Sie großartige Aussichten und Strandzeit erwarten, aber Ihre Erwartungen in Bezug auf Gastronomie, Instandhaltung und Komfort anpassen.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Wunderschöner Strand und schöne Pools (einschließlich eines Infinity-Bereichs), aber die Einrichtungen wirken veraltet. Viele Berichte über defekte oder sehr heiße Aufzüge, begrenzte Liegen und gelegentliche Schließungen sowie fehlende Klimaanlage in einigen Gemeinschaftsbereichen; das Unterhaltungsangebot ist begrenzt.
Ähnliche Gästebewertungen
6
Huan
31. Jan. 2025
·
Aufenthalt für 2 Nächte
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
It is a waste to have such a run-down property at such a beautiful beach of Cancun. The view was great and the beach were best; however, the property really need to upgrade and renew/renovated!. I have booked the Altitude which is the newest of all three Krystal in this area and it is ashamed to say that it is out-dated with rusted! I can’t imagine what it would be like staying at the older buildings and at Krystal alone. I believe the owner/property management should think about reinvesting into this beautiful location. You are missing out on attracting more affluent customers because all your amenities are outdated even the restaurants option/choice are limited.
6
Luis Alberto Pérez
27. Sept. 2024
·
Aufenthalt für eine Nacht
Solo servía un elevador de 4 que hay , goteras por todas partes
Solo servía un elevador de 4 que hay , goteras por todas partes
8
Lindsay
5. Jan. 2025
·
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
Beautiful property on a great part of the Cancún beach. The rock barrier prevents big waves making it very family friendly. The Altitude tower was pretty new and well set up. Clean, modern facilities. The restaurants had ok selection - not the best we have seen at 4 star resorts but also not bad. Service on the beach was excellent. Service in the restaurants was very slow. Resort is smaller than others in this area. Fine if you have a palapa or balibed rental on the beach. If not, the crowd at this resort claims every open chair early making it hard to find somewhere to sit until late in the day.
8
Lawrence Frank
30. Juni 2025
·
Aufenthalt für 6 Nächte
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
Overall the experience was enjoyable. One major downside was the elevators. One of the elevators was out the entire week we stayed. There should be more elevators considering there are 13 floors and the resort is pretty full. Getting up and down to our rooms was more times than not difficult. There often was quite a wait and the elevators were hot and full.
4
Karen
10. Okt. 2025
·
Aufenthalt für 5 Nächte
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.
8
Iliana
21. Juli 2024
·
Aufenthalt für 6 Nächte
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
Food was good. Hotel had 4 elevators and only 2 were working sometimes only one was working.
8
Alexandre
1. Sept. 2025
·
Aufenthalt für 5 Nächte
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
6
Daniel
25. Mai 2025
·
Aufenthalt für 5 Nächte
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
Elavator was broke, hot in the elevator and lobby...if youll fix that it would be a great hotel.
8
Glenn
13. Jan. 2026
·
Aufenthalt für 7 Nächte
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
Stayed in Altitude 10th floor so wonderful view of Cancun beach. Some issues with the room but very fast service to fix it. But they have a policy that u can only reserv a sunbed 30 minutes that wasn’t followed. People put there towels before breakfast and the staff didn’t care. I had to ask them why there was no drink service at the Altitude infinity pool but at all the rest of them. They started with it after I questioned it. Best food was in the tower and the grill. Beach great gym need upgrades. The bars are boring and Moscito beach restaurant was closed. Overall a great location with great view if u choose the right room in the Atitude krystal.
6
David Antonio
20. Juli 2024
·
Aufenthalt für 6 Nächte
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
The location of the hotel was great and the beach was beautiful. The staff were very friendly and extremely willing to help with whatever you need during your stay. Those were the best parts of this hotel. Unfortunately, there seemed to be minimal to no air conditioning in the lobby, hotel room, or the main dining area. They brought a fan to our room which made a big difference so we could sleep better in the 85° room but everywhere else felt hotter and more humid indoors than it did outside. Check-in is at 3 but our room wasn’t ready until about 4:30 and we were drenched in sweat by the time we left the lobby and could get into our room only to find there was seemingly no AC there either. I had read previous reviews mentioning the same issues with AC and check-in but hoped they had been resolved in the months since they were written. Dining is a bit difficult as you need to make reservations for the restaurants. Fortunately our concierge booked our dinner reservations the day we arrived for every night of the week which was very helpful. However, we then booked daily excursions which often got back later than anticipated and we would miss our reserved time and have to go to the O restaurant buffet. On our last night we made it to our reservation at Risotto and the food was delicious and the restaurant had AC. Unfortunately, I got food poisoning and am still sick 2 days later. The hotel staff and the location are both great but the lack of AC lessened the overall experience.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Das Reinigungspersonal hält die Zimmer oft sauber und einige Gäste bezeichnen die Unterkunft als sauber, während andere muffige oder feuchte Gerüche, fleckige Bettwäsche und gelegentlich Schädlinge bemerken; Abnutzungserscheinungen zeigen sich stellenweise.
Ähnliche Gästebewertungen
2
Remy
3. Sept. 2025
·
Aufenthalt für eine Nacht
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
2
Shanties
10. Aug. 2025
·
Aufenthalt für 3 Nächte
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
10
Ricardo
23. Feb. 2026
·
Aufenthalt für 4 Nächte
Room was very clean friendly staff great food
Room was very clean friendly staff great food
10
Vanessa
29. Nov. 2025
·
Aufenthalt für 5 Nächte
Clean room, staff and food. The wait time for dinner was too long.
Clean room, staff and food. The wait time for dinner was too long.
10
Queencie Mae
22. Sept. 2025
·
Aufenthalt für 5 Nächte
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
2
Jazmin
1. Aug. 2025
·
Aufenthalt für 2 Nächte
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
Room not what we expected It smells a lot like humidity. Needs renovation Blankets had a funny smell and found bugs on the bed. For the food there wasn't a lot of options Needs more improvement for the price.
8
Alexandre
1. Sept. 2025
·
Aufenthalt für 5 Nächte
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
2
Gicela
29. Dez. 2024
·
Aufenthalt für 2 Nächte
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
4
Elvia Valeria
28. Okt. 2025
·
Aufenthalt für 3 Nächte
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
La habitación olia mal, a humedad. No habia suficiente luz en la habitación. Los elevadores muy tardados y no habia indicaciones de donde estaban las escaleras. La concierge y recepcionista no brindaron la atencion que se esperaba ni intentaron tratar de solucionar las preguntas o incidientes que se presentaron.
8
VERONICA
16. Sept. 2024
·
Aufenthalt für eine Nacht
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
Excelente: personal muy amable, la señorita Nylsa del kids club amable. El animador René de la alberca entretenido en sus dinámicas. Bueno: La habitación es amplia, bonita vista parcial al mar, buenas amenidades dentro de la habitación, comida rica. Malo: Check in demasiado lento aunque fueron muy amables no deja de ser lento. Condiciones del elevador malas. El baño de nuestra habitación con limpieza deficiente con hongos en las paredes de la ducha.
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Zimmer
Die Zimmer bieten eine hervorragende Aussicht auf den Ozean und einige geräumige Aufteilungen, insbesondere in Altitude. Viele bemängeln veraltete Dekoration, harte Betten, schlechten Schallschutz und eine Klimaanlage, die zu kämpfen hat, um zu kühlen, sowie sporadische Wartungsprobleme oder falsche Zimmerzuteilungen.
Ähnliche Gästebewertungen
10
KB
4. Nov. 2025
·
Aufenthalt für 3 Nächte
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
The room was very nice and had a great beach view but the air conditioner wasn't working well at all so the room stayed around 75 degrees F the entire stay so that was uncomfortable! Room service was great and the showers had good water pressure.
8
Rebecca
22. Nov. 2025
·
Aufenthalt für 5 Nächte
Yes amazing beach view from my room.
Yes amazing beach view from my room.
4
Kevin
3. Aug. 2025
·
Aufenthalt für 2 Nächte
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
Location of property was great. food options were okay, not the best. Beautiful property. Rooms do not get below 74 degrees and some restaurants were extremely hot
6
Leigh
25. Okt. 2025
·
Aufenthalt für 4 Nächte
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
The staff was great! The beach and views were spectacular! But we upgraded to a suite and some of the lights didn’t work, patio door wouldn’t lock, and the air conditioning didn’t seem to work much. And the fan only had one speed - hurricane (much needed however given the air conditioning). We dont regret upgrading given the additional amenities it provided and the mentioned inconveniences didn’t by any means ruin our trip - but they were inconveniences.
10
Jose N
15. Okt. 2025
·
Aufenthalt für 4 Nächte
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
Great stat at the altitude tower. The grand tower rooms need some updating and more soundproofing.
8
Aubrey
8. Apr. 2025
·
Aufenthalt für 7 Nächte
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
Friendly service and buffet food was decent. What I did not like was that DJ music goes on until midnight, or later. Rooms need soundproofing. Even on the 10th floor of the altitude tower, you can hear the music bumping all day and night. Sleep was next to impossible and I don't feel rested. The wind is very strong and whips around like crazy on the balcony. The divider to the next room was broken and hit constantly against the balcony. The sliding doors were difficult to keep closed and every time you open them, a strange noise whistled in, as though an alarm were going off.
8
Randall
13. Nov. 2025
·
Aufenthalt für 4 Nächte
Ocean view is top notch.
Ocean view is top notch.
2
Hyowon
18. Sept. 2025
·
Aufenthalt für 5 Nächte
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
깨끗하고 좋지만, 원형형태로 된 구조이고 모든 객실이 가운데를 향햐 문이 있고 가운데가 뚫려있어. 1층에 바에서 나는 소음이 그대로 위로 올라와 모든 방에 골고루 전달돼. 다른 시기에는 모르겠지만 우기에는 특히 태풍 시즌에는 바람소리랑 바람에 흔들리는 창문 소리땜에 잘수가 없오
8
Sohui
17. Sept. 2024
·
Aufenthalt für 4 Nächte
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
6
ALEXANDRA
13. Aug. 2025
·
Aufenthalt für 5 Nächte
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
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Service
Viele Mitarbeiter sind freundlich und hilfsbereit, wobei Concierges häufig für die Organisation von Reservierungen gelobt werden. Andere erlebten langsamen Check-in, Reservierungsfehler und manchmal unfreundliches oder wenig reaktionsschnelles Personal.
Ähnliche Gästebewertungen
6
maria
24. Nov. 2025
·
Aufenthalt für 2 Nächte
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
2
Modupe
24. Nov. 2025
·
Aufenthalt für 3 Nächte
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
My stay was at the Altitude which was supposedly their luxury class. The room was bare, no table clock and even though i booked a king sized bed. I was given a room with two doube beds. The staff were disorganized and uncordinated. There's no room service menu even on their app. And the food choices were nonexistent. For a hotel that touts luxury on their website, this is the worst hotel ive ever stayed in. I don't recommend this and will definitely not be staying there in future.
2
Drew
20. Feb. 2025
·
Aufenthalt für 3 Nächte
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
Scam! The resort is in a great location and some of the staff is awesome. I left feeling taken advantage of. When I was leaving they said I needed to check out to be able to leave and stated my daughter was not on the reservation, when she clearly was. It was stated on Expedia. They said I owed $600USD to be able to leave the said $400. I kept refusing and asked for a manager. Finally after a heated debate, having them go through my phone I paid the $400 to be able to leave. I was close to missing my flight and missed the shuttle scheduled and had to get a taxi. It was an awful experience. It seemed they do this often but its when people are leaving so nobody sees it.
10
Shareny
12. Nov. 2025
·
Aufenthalt für 7 Nächte
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
vamos cada año, en esta ocasión fuimos a la torre altitude y amamos!! El personal como siempre súper amable. Janer, siempre atento. Todos en general son muy amables siempre. Algunos ya nos ubican y eso se agradece. Fer, la persona que atiende en la playa, siempre súper atento y amable, como cada año. Seguro el próximo año (espero antes) regresaremos.
2
Medoune
11. Sept. 2025
·
Aufenthalt für 3 Nächte
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
An error was made on our reservation and they refused to make the change to allow us to stay. Instead, they wanted to charge us an extra $300 per night for 3 nights. Keep in mind we flew from the U.S. and were forced to book a different hotel for the remainder of our stay.They also refused to give us back the deposit we paid. They did not want to work with us at all. They just wanted more money. Terrible service. Zero accomodations made for the mistake made on the reservation.
10
Sebastian
23. März 2025
·
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)
2
Juan
6. Nov. 2025
·
Aufenthalt für 3 Nächte
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
Second time staying here but never again. Only good thing is the location, Ramon at the front desk was possibly the worst/ most rude receptionist I’ve ever dealt with. Before we even checked in, he had basically already ruin the trip. He was very rude, we arrived at 10am and attempted to check in early, willing to pay the $150 for early check in. And he said that was not an option for us, and basically told us to just come back at 3pm because they will not get our room ready before then.
8
Noe
14. Nov. 2025
·
Aufenthalt für 4 Nächte
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
Rodrigo was the best concierge. Everything he promised was delivered. A man of his word
10
Andrea
16. Nov. 2025
·
Aufenthalt für 6 Nächte
Everything was perfect. Reyna did a great job.
Everything was perfect. Reyna did a great job.
8
Guillermo
12. Juni 2025
·
Aufenthalt für 2 Nächte
The reception is VERY slow for check in and out
The reception is VERY slow for check in and out
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Lage
Die Strandlage mit ruhigem Wasser wird sehr gelobt, und die Unterkunft ist fußläufig zu Nachtleben, Einkaufsmöglichkeiten und Verkehrsmitteln wie der Fähre. Guter Ausgangspunkt zur Erkundung der Hotel Zone.
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8
Jose
3. Aug. 2025
·
Aufenthalt für 7 Nächte
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
Great location, beautiful beach. Rosamaria was very nice and helpful concierge. She booked a dinner reservation for my fam and helped with our transportation reservation. Also, she was able to arrange a late check out. All staff was very friendly. Overall, everything was good and my family and I had a great vacation.
10
Karin
5. Apr. 2025
·
Aufenthalt für 5 Nächte
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
This was our first time traveling to Cancun and we loved staying at the Krystal Grand Cancun. The staff was very friendly and helpful and our room was very clean and comfortable. The beach area was clean and we loved the Bali bed we used one of the days. Overall it was a great trip!
10
angela
4. Nov. 2025
·
Aufenthalt für 3 Nächte
Very nice clean property and great location for calm beach
Very nice clean property and great location for calm beach
8
SAUL
11. Juni 2025
·
Aufenthalt für 6 Nächte
Great location and great service.
Great location and great service.
10
julio
8. Apr. 2025
·
Aufenthalt für 2 Nächte
muy buena ubicada y buen servicio y una vista maravillosa
muy buena ubicada y buen servicio y una vista maravillosa
10
Oscar
17. Nov. 2024
·
Aufenthalt für 2 Nächte
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
This hotel has one of the best views of Cancun at the room we stayed overlooking the ocean. We stayed here for two nights before going to another hotel but this one has better views by far. It’s about a 7 minute walk from the night clubs and Coco Bongo… the location of this place is perfect. Also, great people working at this place.
10
Yang
1. Juli 2025
·
Aufenthalt für 2 Nächte
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
The hotel is relatively new, with complete facilities, and excellent options for dining, entertainment, and leisure. The staff are all very nice, especially the manager. The price is reasonable, and transportation is convenient, with the ferry terminal being very close to the hotel. I highly recommend this hotel.
8
Sohui
17. Sept. 2024
·
Aufenthalt für 4 Nächte
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
The air condition need to be updated it was very hot, I had to complain for them to move me to another room with a working air conditioner, I have been to this resort about 9 times because of the location of the beach but next time I may pay a little more and stay at Hyatt Ziva (next to)
8
Alejandro
9. Aug. 2024
·
Aufenthalt für 5 Nächte
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
La propiedad tiene una posición muy buena porque está cerca de todas las áreas de interés, tiendas, ferry, clubes nocturnos. Pero el hotel como tal, no me gustó que 1 elevador de 4 estuviese funcionando, como pueden imaginar las líneas para poder entrar al elevador eran muy largas y se tardaba uno más de 10 minutos en poder llegar a la habitación, y una vez dentro del elevador saturado de personas el calor era insoportable y claustrofóbico. El aire acondicionado de las habitaciones funcionaba intermitente, el calor en las áreas comunes es sofocantes. El buffet no es variado por no decir que la variedad de alimentos era muy limitada, NO HELADO en un país tan caluroso es incomprensible. El hotel tiene acceso a una playa maravillosa eso
8
Evelin
7. März 2025
·
Aufenthalt für 5 Nächte
The best thing was the beach and stopping store walking distance.
The best thing was the beach and stopping store walking distance.
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Gastronomie
Die Rückmeldungen sind gemischt: Einige genossen Spezialitätenrestaurants wie Ayami oder The Grill und die Frühstücksoptionen, aber viele berichten über eine begrenzte Auswahl am Buffet, lange Wartezeiten und Hürden bei der Reservierung, gelegentliche Schließungen und schwache oder verwässerte Getränke; einige erwähnen Bedenken hinsichtlich der Lebensmittelsicherheit.
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6
maria
24. Nov. 2025
·
Aufenthalt für 2 Nächte
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
Mi experiencia en el hotel Mi estancia tuvo aspectos positivos: la ubicación es excelente, las instalaciones son muy limpias y el servicio del personal, en general, fue muy bueno. Además, el restaurante de ceviches, el snack y el bar de la alberca estuvieron exquisitos y ofrecieron una experiencia mucho mejor que el resto. Sin embargo, el check-in fue un completo desastre. Esperamos 1 hora y 42 minutos, y aun así la habitación no estaba lista. Terminamos recibiéndola hasta las 3:15 pm, después de hacer otra fila y esperar 38 minutos adicionales. Muy mala experiencia para empezar unas vacaciones. Los restaurantes principales fueron incluso peor. Tuvimos que esperar una hora para obtener mesa y luego 42 minutos para que nos atendieran. La comida llegó fría y, en mi caso, incluso cruda. Le comenté al mesero que la carne no estaba término medio, sino cruda; se la llevó y la regresó igual. El puré de papas que acompañaba el plato también estaba frío y con mala consistencia. En el restaurante The Grill la espera fue menor, pero la comida volvió a llegar fría, y los tacos dorados no tenían nada que ver con lo esperado. Es una lástima, porque anteriormente me había hospedado en el otro hotel Krystal y la experiencia fue muy buena. Esta vez elegimos el Krystal Grand pensando que sería aún mejor, pero ocurrió lo contrario. Espero que tomen esto como una crítica constructiva, porque realmente tienen puntos fuertes, pero deben mejorar urgentemente la organización, tiempos de espera.
8
Cisilee A
28. Sept. 2025
·
Aufenthalt für 5 Nächte
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
Everything was great except a couple things. The hot water in the shower was never warm enough. The food needs ALOT of improvement. I mean ALOT!
2
Shanties
10. Aug. 2025
·
Aufenthalt für 3 Nächte
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
My family observed roaches at the food buffet and when management was notified his customer service was poor . We met with another manager the next day who tried to offer my sister a 25 minute massage but only on the condition she signed a waiver saying she wouldn’t leave a bad comment . I wouldn’t tell anyone to stay here .
2
Samantha
29. Juli 2025
·
Aufenthalt für 7 Nächte
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
We recently left after staying for a week. I had paid more to stay at Altitude. What a joke. Only one option for breakfast and dinner where there was minimal options and food was cold. One night the meat options were not even cooked. For lunch you have the same buffet which I never went and then two little food huts by pool that served the standard taco, quesadillas, Mexican hotdog or hamburger. The service at the pool was very slow. Had to change my room because the ac wouldn’t go below 78. Changed rooms and it wouldn’t go below 74! Shower had hair from a previous stay. The lobby had no ac. I was unable to go to French restaurant, use my day bed voucher or the infinity pool that is offered to Altitude guests because my daughter was only 16. Every night we went out for dinner because the food was horrible. I will never come back. Worst stay ever.
8
Roberto
15. Okt. 2025
·
Aufenthalt für 4 Nächte
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
6
Raydel
12. Okt. 2025
·
Aufenthalt für 4 Nächte
Very nice hotel and beach view. The food needs a major overhaul.
Very nice hotel and beach view. The food needs a major overhaul.
8
Jenel
31. Juli 2025
·
Aufenthalt für 3 Nächte
Great hotel but food was not very good!
Great hotel but food was not very good!
8
Alexandre
1. Sept. 2025
·
Aufenthalt für 5 Nächte
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
8
Jennefer
27. März 2025
·
Aufenthalt für 5 Nächte
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
8
Alex
8. Juli 2025
·
Aufenthalt für 7 Nächte
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
The staff at the pool bar and beach bar were very friendly. They did a good job preparing the drinks in good timing. The staff at the restaurants were good as well. The housekeeping staff did an excellent job at keeping our room nice and clean too. The only thing we didn’t like was the food choices. We wished the property had more authentic Mexican food there vs mostly international type foods.
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KI-Zusammenfassung aktueller Gästebewertungen
10
Rogelio
11. Aug. 2026
·
Aufenthalt für 3 Nächte
Excelente ubicación Fácil acceso
Excelente ubicación Fácil acceso
8
Grasielle
4. Aug. 2026
·
Aufenthalt für 4 Nächte
Localização excelente e piscina exclusiva para hóspedes do Altitude. Pontos a melhorar: variedade de petiscos no resort. Só tem um local e com poucas opções. Não gostei que no serviço de praia não servem pratos, somente bebidas. Além disso, cobram pelo late checkout e limitam a 3 horas, no máximo. A qualidade do buffet do restaurante principal deixa a desejar. No all inclusive, oferecem pepsi, coca cola é paga a parte. E a reserva para jantar nos restaurantes a la carte é bem difícil e com horários limitados.
Localização excelente e piscina exclusiva para hóspedes do Altitude. Pontos a melhorar: variedade de petiscos no resort. Só tem um local e com poucas opções. Não gostei que no serviço de praia não servem pratos, somente bebidas. Além disso, cobram pelo late checkout e limitam a 3 horas, no máximo. A qualidade do buffet do restaurante principal deixa a desejar. No all inclusive, oferecem pepsi, coca cola é paga a parte. E a reserva para jantar nos restaurantes a la carte é bem difícil e com horários limitados.
2
Sandra
14. Juli 2026
·
Aufenthalt für 3 Nächte
I will never make another reservation here again. The staff will not work with no matter what the issue is. We had issues flying in to Cancun beyond our control, and the hotel would not work with us. They took for ever to respond and all they said was no, sorry we can’t help you in this situation. No refunds, no adjustments. Simply sorry we can’t do anything to help you. I tried working through Expedia to get the issue resolved, and they reached out to this hotel. They even said the hotel is willing to do anything to work with us. We contacted the hotel 4 days before we supposed to arrive. We had reservations for 2 rooms for a family of 4. $3000,00 down the drain. This hotel just ate it and probably just rented the rooms out again for higher price. We used to take family trips and stay at this hotel. NEVER AGAIN!
I will never make another reservation here again. The staff will not work with no matter what the issue is. We had issues flying in to Cancun beyond our control, and the hotel would not work with us. They took for ever to respond and all they said was no, sorry we can’t help you in this situation. No refunds, no adjustments. Simply sorry we can’t do anything to help you. I tried working through Expedia to get the issue resolved, and they reached out to this hotel. They even said the hotel is willing to do anything to work with us. We contacted the hotel 4 days before we supposed to arrive. We had reservations for 2 rooms for a family of 4. $3000,00 down the drain. This hotel just ate it and probably just rented the rooms out again for higher price. We used to take family trips and stay at this hotel. NEVER AGAIN!
8
Maria Lourdes
13. Juli 2026
·
Aufenthalt für 3 Nächte
Clean
Clean
10
Carlos
13. Juli 2026
·
Aufenthalt für 2 Nächte
😁
😁
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 23:59
Bis 12:00
Haben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Dezember 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-11-02: 281.9724594774628USD
- 2026-11-03: 206.15662085343934USD
- 2026-11-04: 206.15662085343934USD
- 2026-11-05: 206.15662085343934USD
- 2026-11-06: 267.4859206107788USD
- 2026-11-07: 265.94030547761537USD
- 2026-11-08: 267.4859206107788USD
- 2026-11-09: 258.488083011795USD
- 2026-11-10: 258.488083011795USD
- 2026-11-11: 258.27703694636534USD
- 2026-11-12: 258.488083011795USD
- 2026-11-13: 258.488083011795USD
- 2026-11-14: 258.488083011795USD
- 2026-11-15: 258.488083011795USD
- 2026-11-16: 258.488083011795USD
- 2026-11-17: 258.488083011795USD
- 2026-11-18: 258.27703694636534USD
- 2026-11-19: 259.85969449127197USD
- 2026-11-20: 257.4883137863617USD
- 2026-11-21: 257.620200491272USD
- 2026-11-22: 249.78197149127197USD
- 2026-11-23: 266.48616847132877USD
- 2026-11-24: 249.04378866979982USD
- 2026-11-25: 247.542477491272USD
- 2026-11-26: 259.85969449127197USD
- 2026-11-27: 257.4883137863617USD
- 2026-11-28: 257.4883137863617USD
- 2026-11-29: 257.4883137863617USD
- 2026-11-30: 257.4883137863617USD
- 2026-12-01: 240.49239072784425USD
- 2026-12-02: 240.49239072784425USD
- 2026-12-03: 240.49239072784425USD
- 2026-12-04: 382.458390548584USD
- 2026-12-05: 240.49239072784425USD
- 2026-12-06: 240.49239072784425USD
- 2026-12-07: 261.48735651612856USD
- 2026-12-08: 263.486877881012USD
- 2026-12-09: 263.21893549127196USD
- 2026-12-10: 263.21893549127196USD
- 2026-12-11: 263.21893549127196USD
- 2026-12-12: 263.486877881012USD
- 2026-12-13: 263.486877881012USD
- 2026-12-14: 263.486877881012USD
- 2026-12-15: 275.4840060703125USD
- 2026-12-16: 275.4840060703125USD
- 2026-12-17: 275.4840060703125USD
- 2026-12-18: 275.4840060703125USD
- 2026-12-19: 243.4616783315277USD
- 2026-12-20: 316.4742025934143USD
- 2026-12-21: 320.326032491272USD
- 2026-12-22: 320.326032491272USD
- 2026-12-23: 316.4742025934143USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: 449.57975320669556USD
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: 448.30261012875366USD
- 2026-12-31: NO DATA
- 2027-01-01: 448.31262251495366USD
- 2027-01-02: NO DATA
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten; Bargeld wird nicht akzeptiert.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder, einem Sicherheitssystem und einem Erste-Hilfe-Kasten ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Der Zugang zum Infinity-Pool ist nur für Gäste des Altitude-Turms möglich.
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- Der Zugang zu einigen Einrichtungen ist evtl. eingeschränkt. Bitte wende dich bei weiteren Fragen direkt an die Unterkunft (Kontaktinformationen siehe Buchungsbestätigung).
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Services
Informationsschalter für Ausflüge
Chemische Reinigung
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Geldwechsel
Safe
Geldautomat
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Aktivitäten
Pool
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Sporttauchen
Windsurfen
Billard
Spielplatz
Kinderpool
Pool im Freien
Live-Musik
Evening Entertainment
Pool (Infinity)
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Gesichtsanwendungen
Kinder-Club
Pool-Bar
Picknickplatz/-tische
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parkmöglichkeiten
Parkmöglichkeiten
Parkservice
Kostenfreies Parken
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN