Quality Inn University North I-75

We travel often and extensively and I have NEVER before posted a bad review........... but I feel obligated to warn others with my experience at this specific Quality Inn. Prior to making a reservation I reached to confirm they had queen beds, on the first floor, available at time of my call. They did, I immediately made the reservation. Later I called to alert the front desk that I would be arriving after 3:00 am and would still be in need of the 2 queen beds on 1st floor, and additional roll-away bed. I was assured all would be ready and my arrival noted for other staff to be aware. I arrive at 4:02am and a very nice young man informed me he did not have a room for me. He was sweet, but talked in circles, over and over about getting a different room ready, about other guests, having the room used only briefly.... instead of clarifying quickly he chatted, went back and forth to other rooms to ultimately find a second floor room at the very last and furthest point from the hotel entrance. He told me he gave someone the room but they didn't stay, however he had to change the sheets??? (rented by the hour???)? Also, he could not get the roll away bed upstairs.... that my 16 year old son had to carry it because the staff member had a bad back. My son carried the rolls away bed which consisted of a metal frame, headboard and box spring.... not mattress. The sheets were changed on the beds but the next day, when we took a shower, the towels on the floor turned filthy from t

Phone did not work. No toilet paper (had to walk to get some), room was full of fruit flies and housekeeping came around 7 pm.

The room smelled like pee when we got in. Next morning we went to eat breakfast and there was no coffee and no batter for the waffles. There was barely anything to eat. We thought maybe the next morning would be better but it was the same situation. It was gradation weekend and we thought we would have a good experience at this hotel but we were very disappointed.

Once checked in, I went to the room and smoke odor, fruit flies and roaches were all over the place including on the bed.

Bad experience. Bugs all over the floor. Had a room that was not clean with clog sink, we switch rooms and the other one was worse.