City Express Plus by Marriott Merida

We booked 3 rooms for a family vacation with one room never having hot water for the entire 5 night stay even after having the maintenance staff look at the issue on the first day. The same room also had air conditioning issues with the unit only on full cold where control of the temperature was only achieved by turning off and on the system. We were never offered another room to move to which seemed like a viable option to the issues we encountered. The other 2 rooms had no issues. Also note that there are no dressers in any of the rooms or refridgerators or microwaves.

Todo excelente

Excelente

Clean room staff nice but never brought things when requested, ice, extra towel only 2 in the room and we were 3 people. Very disorganized check-in. Ice machine broken, snack machine broken, room service only 2 choices.

Breakfast is not ok. They have rules where breakfast is "continental" not complete breakfast...totally absurd. You either have breakfast buffet or not....they cheat you by offering breakfast that is only 1 cup of coffe and a piece of bread instead of breakfast un less you pay 220 pesos extra 15 usd that the buffet quality really does not sifice what you expect.....terrible breakfast policy. "Breakfast included" should say "1 cup of coffe included" no breakfast included really....cheaters